It did not go well. The female front desk clerk gave my reservation away on the day I arrived to California after driving a Uhaul from South Carolina. When I got upset at the fact that she gave my reserved storage away, she told me that I could go find another storage facility. I took my business elsewhere just like she suggested I should do.
CYTHINA MONTOYA | Reservation
Customer Reviews for Stor It 4 Less
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Quick no hassle return
Ara Aghajanian1/4 tank of fuel at pick up.....I returned with a half tank. Not really fair.
Stephen HallThe experience at this location was perfection.
C GAVIN ROBERSONNice facility. Good service.
Melissa Mahoe | ReservationExcellent service! Friendly !
ALEJANDRO ANGHORTIZGreat and friendly service and advice at this location. The truck was perfect and the move went off without a hitch. Thank you.
Stanley CoteyIt was perfect. I am super grateful for them to have kept my things nice & secure. Great rates as well, especially for LA!
BRANDON ROSADO | Overall ExperienceAl was very nice and very helpful!
Audrey Collins | Overall ExperienceThe staff is friendly and clear with instructions and information. Thank you
Masoumeh Bagheri | Overall ExperienceYour manager is wonderful!
TRINITY HYLE | Overall ExperienceService rep was professional and friendly. Truck was new and nice.
Michael NovotnyAl was super nice and helpful. Best experience with uhaul I've had so far. Place is in perfect location too.
NESTOR NAVARRONothing Mr.Al who handled my reservation was so friendly and professional. Great customer service. Will definitely recommend this location and visit again in the future.
Nauvarat PanyavibulStop over charging fuel money when the fuel is at same level as when we pick trucks.
edgar bagumyanGuy at the front desk was very personable and helpful.
Chad WoodI got overcharged The mileage I started at was 43976 Not 43954 like has been charged I had told this to the gentleman and he said he would correct as well as gas was not at 1/4 it was at 1/8 of a tank I have proof of this. But this day was really bad service from the booking agents sent me 40 to find out no reservation was done after taking and they did not have trucks available so I had to drive 30 more min out the way. So please correct the over charges thank you
Toi RussellMy friend hi is the best great customer service
AMADO NIEVAThe service is excellent I have no problem and the white van we rented is clean and in good running condition. I’ll be renting it again this coming Thursday.
Alberto Daylo LanzarroteThe service desk gentlemen was very polite and attentive when I approached him to ask him a couple of questions.
Lorena AguilarEverything was good
gilmore jonesThis location and personnel was no problem. The problem was everything before I was sent to this one. This location allowed me to drop off the truck at a different location when the one in my original reservation would NOT HONOR that request, even though I was provided with a drop-off location in the reservation. The original location called his boss to see if he/she could help find somewhere else to send me, telling me it will be 10 mins to 1 hour before he/she would call me. After 30 mins of waiting, I did call Uhaul cust srvc. For the next customer, please review your authorized Uhaul dealers to make sure they are meeting the expectations of customers' reservations so they do not waste time and gas having to go somewhere for nothing, then have to drive somewhere else for their request to be honored. Customer service did finally get my issue resolved, with extra miles to boot, but, smh. For such a large corporation, that was very unprofessional. (I never did hear from the original location's boss.)
Brigitte WrightFriendly, helpful and fast, just the way I like it both ways??
Evelyn Gomezvery happy particularly to find out about the one way service.
laney clevengerVery helpful and friendly customer service ... love the place
Brunilda SmithCustomer service is just phenomenal. Al is really customer service savvy. Great personality and very accommodating. So glad that I used your storage to store my stuff. Thank you. Great service.
MARIA ROSARIO | ReservationCan't think of a thing. They were all terrific!
Joe Amadoclean, quick, friendly and convienant
Jahari Booker | ReservationDidn’t move in but service and facility were great.
Laura Gutierrez | ReservationCustomer Service is absolutely fabulous- would be my go-to business anytime!
sharon daumThe Manager there is great and very helpful. Second time going to this location dry easy and safe will rent again
Vidal AltamiranoAl was such a great help , unfortunately the vehicle did not fit in the storage space .
Jose Martinez | ReservationEverything went fine
Noel Marquis | ReservationThe worker there is horrible
Zorik DavtyanThe Manager, Al, made the experience worthwhile. He was always pleasant and seemed to take personal interest in my complete satisfaction.
WILLIAM T CRABLE | Overall ExperienceThe Office hours were not convenient, but I did enjoy my time while having my storage. Payment was easy. Staff was helpful with all my questions. Storage it self was perfect.
MARLIN CAMPOS | Overall ExperienceOverall great experience.
William Hestergreat service... but unfortunately, the unit is to small for me. thanks! jas
james shelton | ReservationThe gentleman who checked us in was very nice and went above and beyond to make the experience great.
travis lee doranI was very satisfied with my rental experience
lawrence stuartRental truck was dirty inside with melted chocolate and had been smoked in (ashes in ashtray / smell of smoke). Not his fault, but it should have been delivered clean.
Marcelo Bermudeznothing needed really. very friendly and fast service. keep up the good spirits.
Wolfgang WeinAl couldn't have been more helpful - A+++ service
Blayke HoffmanIt was closed at 4:30 on a Sunday. Had to just drop the keys.
Chad BrowningAl contacted me by phone to ask when i would be arriving so they could make sure they had everything ready for me. Thank you Al!
Privacy Request | First ImpressionsRenting a unit from here was easy and fast. It`s a nice facility. The person working in the office was very nice and helpful.
JOHN REYES | First ImpressionsOwner was very helpful upgrading me to a larger storage unit. Place is very clean and easy to access.
Privacy Request | First ImpressionsVery smooth check-in process.
JOSEPH CASTONGUAY | First ImpressionsGreat service, clean cars.
MIKAEL RUSHANIANThis place was more than helpful. However, this was not the selected return location. The initial return location was Willy's Bikes in Sylmar. The place was not open, not answering their phone, nor was there a drop box for return. I called Uhaul and received terrible customer service. I was transferred 4 times having to explain my situation every time. No one would make a decision and kept passing me on. Finally, Jen, told me too bad, I had to go to another location to drop off. I picked this location because of convenience for me, not Uhaul. I will not recommend Uhaul to anyone. Very disappointed that Uhaul is so big that the customer doesn't matter.
PATRICIA VERAReason I`m selecting excellent is b/c surveys hurt the employees not the company. I do have to rate the COMPANY POOR,WHY are we force to complete this 2 get our 6.95 rfnd? I find it very ridiculous
JAZMIN FLAHERTY | First ImpressionsLimpiar las trucks antes de rentarlas
victor sanchezGreat!
AL RAHIMI cancelled my reservation for a full refund. Please make sure I receive a full refund. I will reschedule for next month. Thank you
Privacy Request | First ImpressionsGreat customer service!
Wally LozanoClean office and friendly staff. Units need some updating.
Privacy Request | First ImpressionsVery helpful and efficient service, even on a holiday.
Privacy Request | First ImpressionsWe arrived promptly at 9 am. No one was there. Then when they did arrive they were very slow and had us wait outside while they "prepared". then they had to call someone over the phone, who could help them immediately, and we had to wait 15-20 minutes for that person to call back to coach them thru the process. But the truck was great for our purposes.
Karen FreidenbergerThe gentleman was very friendly and helpful
RJ RotaThere was really nothing that needs to be changed. The counter person was friendly and very helpful. I had some damage to the box of the truck and he filed the report and gave me a copy. It was all painless.
dwight fisherExcellent customer service.
Jaime BenavidesThe truck had a low tire sign on the dashboard but it wasnt low
valerie winbushExcellent service provided
jacob mahalliClerk had to call for credit card approval then wait for a call back. I thought that was very unprofessional and inconvienant.
JAMES FRANKSExcellent Customer Service.
MARICELA HERNANDEZGreat for the price but the customer service was awful. Older man who helped me was kind, but he didn`t speak English well and had no idea how to look up/find my reservation.
Privacy Request | First ImpressionsThis was the 2nd year in row where I placed a rental and was not called when there was a change with the pick up location. And to make matters even more frustrating, I am at a loss as to why the the new pickup location was a lot further away than the location I changed to pick up from?
JAMES BORGESWe had great service! Great guy at desk! Every car/truck should have info on emergency brake location and gas tank side location.
DON HAGOPIANThe place is extremely clean. The prices are good compared to others in the area. The guy working there couldn`t have been more helpful and accommodating. I would recommend!!!
Privacy Request | First ImpressionsMake sure there is no cigarette ash in the cup holders; alert potential customers that there are non-smoking vehicles available; make sure the red needle actually lies on the "F" of the fuel indicator, and not a little to the left, as I found it.
Jane ReedService here was horrible. The truck was dirty and smelly. They didn't have my receipt ready and I had to leave without knowing how much they were going to charge me. Not a profesional place at all.
NANCY GRACIAExcellent experience, I was in and out very quick and they offer an ample amount of parking for customers.
VONZY BROWNFree upgrade...thanks!
PETER BARRALEEverything was pleasant with u-haul. The staff was great help.
LESLIE COTTONFast check in, the man that helped me was very nice and pleasant to deal with. Just wish the rental rates were a little cheaper
Privacy Request | First ImpressionsFaster service. We provide renter and support services to the entertainment industry, and time is an important factor.
Lex NakashimaThe gentleman who served us was very professional thoroughly describing showing rooms, going over contract and key access. He was extreamly helpful!
Privacy Request | First ImpressionsWe had a mixup for the pick-up location. I ordered the truck for the Van Nuys U-Haul location. When they called me the day before to confirm the pickup, they only confirmed the time. Next day I learned that the location was changed to Woodland Hills (when i was already in the Van Nuys location). This was confusing, frustrating and we lost some valuable time with it. But I want to add, that the guys in Van Nuys office were very helpful and they managed to get this closer location instead of Woodland Hills.
DOROTTYA LOVY-CSEGEZIAll the communication equipment was down when I arrived and I was told to drive on to another site. Instead, I phoned Customer Service and they were able to process my arrival on the computer.
RICHARD RAINSVery Happy !!!!!
FRANKIE MEDINAVery friendly person. The only issue was we booked the truck online for glendale location but ended up getting a sun valley location.
CARLOS MUNOZNot a U Haul place. Clerk wasn't happy about receiving truck.
ALVIN COLSTONyou get penny pinched for everything at u-haul.
RUEL COLEThe guy there was very helpful and kind. Showed me how to operate the equipment. Very wonderful guy.
IHUAKU OGBUAGUThis place over charges you and doesn't let you know ahead of time.
Michelle Hearne HernandezThe manager was exceptionally friendly, helpful, and professional. Storage is clean, easy access great prices.
GARY CHURUKIAN | First Impressions