Customer Reviews for Stor It 4 Less
(U-Haul Neighborhood Dealer)

146 reviews

9327 San Fernando Rd   Sun Valley, CA 91352
(San Fernando & Sheldon)

(818) 767-1937

Office Hours

  • Mon-Fri: 9 am–6 pm
  • Sat: 9 am–5 pm
  • Sun: 10 am–3 pm

Services at this Location:

Contact Us

(818) 767-1937

9327 San Fernando Rd
Sun Valley, CA 91352
(San Fernando & Sheldon)

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–6 pm
  • Sat: 9 am–5 pm
  • Sun: 10 am–3 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

It did not go well. The female front desk clerk gave my reservation away on the day I arrived to California after driving a Uhaul from South Carolina. When I got upset at the fact that she gave my reserved storage away, she told me that I could go find another storage facility. I took my business elsewhere just like she suggested I should do.

CYTHINA MONTOYA  |  Reservation 
Rating:
5.0

Quick no hassle return

Ara Aghajanian 
Rating:
5.0

Customer did not leave a comment.

Bryant Castro 
Rating:
3.0

1/4 tank of fuel at pick up.....I returned with a half tank. Not really fair.

Stephen Hall 
Rating:
5.0

The experience at this location was perfection.

C GAVIN ROBERSON 
Rating:
5.0

Customer did not leave a comment.

jovany gonzalez 
Rating:
5.0

Customer did not leave a comment.

ANDREY UBUSHIEV 
Rating:
5.0

Customer did not leave a comment.

Jorge Rodriguez 
Rating:
5.0

Customer did not leave a comment.

Greg Anglade 
Rating:
5.0

Customer did not leave a comment.

Michael Armstrong 
Rating:
5.0

Nice facility. Good service.

Melissa Mahoe  |  Reservation 
Rating:
5.0

Customer did not leave a comment.

Shahul Hameed Rawthar 
Rating:
5.0

Excellent service! Friendly !

ALEJANDRO ANGHORTIZ 
Rating:
5.0

Customer did not leave a comment.

Reagan Bond 
Rating:
5.0

Customer did not leave a comment.

Agnes Asad  |  Overall Experience 
Rating:
5.0

Great and friendly service and advice at this location. The truck was perfect and the move went off without a hitch. Thank you.

Stanley Cotey 
Rating:
5.0

It was perfect. I am super grateful for them to have kept my things nice & secure. Great rates as well, especially for LA!

BRANDON ROSADO  |  Overall Experience 
Rating:
5.0

Al was very nice and very helpful!

Audrey Collins  |  Overall Experience 
Rating:
5.0

The staff is friendly and clear with instructions and information. Thank you

Masoumeh Bagheri  |  Overall Experience 
Rating:
5.0

Your manager is wonderful!

TRINITY HYLE  |  Overall Experience 
Rating:
5.0

Service rep was professional and friendly. Truck was new and nice.

Michael Novotny 
Rating:
5.0

Al was super nice and helpful. Best experience with uhaul I've had so far. Place is in perfect location too.

NESTOR NAVARRO 
Rating:
5.0

Nothing Mr.Al who handled my reservation was so friendly and professional. Great customer service. Will definitely recommend this location and visit again in the future.

Nauvarat Panyavibul 
Rating:
3.0

Stop over charging fuel money when the fuel is at same level as when we pick trucks.

edgar bagumyan 
Rating:
5.0

Customer did not leave a comment.

LISA SANCHEZ 
Rating:
5.0

Customer did not leave a comment.

michelle heskett 
Rating:
5.0

Customer did not leave a comment.

Daniel Goldich 
Rating:
5.0

Guy at the front desk was very personable and helpful.

Chad Wood 
Rating:
5.0

Customer did not leave a comment.

BRIAN SO 
Rating:
1.0

I got overcharged The mileage I started at was 43976 Not 43954 like has been charged I had told this to the gentleman and he said he would correct as well as gas was not at 1/4 it was at 1/8 of a tank I have proof of this. But this day was really bad service from the booking agents sent me 40 to find out no reservation was done after taking and they did not have trucks available so I had to drive 30 more min out the way. So please correct the over charges thank you

Toi Russell 
Rating:
5.0

Customer did not leave a comment.

Christian Hubbard  |  Overall Experience 
Rating:
5.0

My friend hi is the best great customer service

AMADO NIEVA 
Rating:
5.0

Customer did not leave a comment.

Matthew Wood 
Rating:
5.0

Customer did not leave a comment.

Renato Ruiz 
Rating:
5.0

Customer did not leave a comment.

Mustafa Albustani 
Rating:
5.0

The service is excellent I have no problem and the white van we rented is clean and in good running condition. I’ll be renting it again this coming Thursday.

Alberto Daylo Lanzarrote 
Rating:
5.0

The service desk gentlemen was very polite and attentive when I approached him to ask him a couple of questions.

Lorena Aguilar 
Rating:
5.0

Customer did not leave a comment.

karen Rieser 
Rating:
5.0

Everything was good

gilmore jones 
Rating:
5.0

This location and personnel was no problem. The problem was everything before I was sent to this one. This location allowed me to drop off the truck at a different location when the one in my original reservation would NOT HONOR that request, even though I was provided with a drop-off location in the reservation. The original location called his boss to see if he/she could help find somewhere else to send me, telling me it will be 10 mins to 1 hour before he/she would call me. After 30 mins of waiting, I did call Uhaul cust srvc. For the next customer, please review your authorized Uhaul dealers to make sure they are meeting the expectations of customers' reservations so they do not waste time and gas having to go somewhere for nothing, then have to drive somewhere else for their request to be honored. Customer service did finally get my issue resolved, with extra miles to boot, but, smh. For such a large corporation, that was very unprofessional. (I never did hear from the original location's boss.)

Brigitte Wright 
Rating:
4.0

Friendly, helpful and fast, just the way I like it both ways??

Evelyn Gomez 
Rating:
5.0

very happy particularly to find out about the one way service.

laney clevenger 
Rating:
5.0

Customer did not leave a comment.

Melissa Flanigan 
Rating:
5.0

Very helpful and friendly customer service ... love the place

Brunilda Smith 
Rating:
4.0

Customer service is just phenomenal. Al is really customer service savvy. Great personality and very accommodating. So glad that I used your storage to store my stuff. Thank you. Great service.

MARIA ROSARIO  |  Reservation 
Rating:
5.0

Can't think of a thing. They were all terrific!

Joe Amado 
Rating:
5.0

clean, quick, friendly and convienant

Jahari Booker  |  Reservation 
Rating:
5.0

Didn’t move in but service and facility were great.

Laura Gutierrez  |  Reservation 
Rating:
5.0

Customer Service is absolutely fabulous- would be my go-to business anytime!

sharon daum 
Rating:
5.0

The Manager there is great and very helpful. Second time going to this location dry easy and safe will rent again

Vidal Altamirano 
Rating:
5.0

Customer did not leave a comment.

jorn van helden 
Rating:
4.0

Al was such a great help , unfortunately the vehicle did not fit in the storage space .

Jose Martinez  |  Reservation 
Rating:
5.0

Customer did not leave a comment.

Grigor Petrosyan 
Rating:
5.0

Customer did not leave a comment.

SYED IMAM 
Rating:
4.0

Everything went fine

Noel Marquis  |  Reservation 
Rating:
1.0

The worker there is horrible

Zorik Davtyan 
Rating:
3.0

Customer did not leave a comment.

miguel bugarin 
Rating:
5.0

The Manager, Al, made the experience worthwhile. He was always pleasant and seemed to take personal interest in my complete satisfaction.

WILLIAM T CRABLE  |  Overall Experience 
Rating:
5.0

The Office hours were not convenient, but I did enjoy my time while having my storage. Payment was easy. Staff was helpful with all my questions. Storage it self was perfect.

MARLIN CAMPOS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

amparo cuddy 
Rating:
5.0

Overall great experience.

William Hester 
Rating:
5.0

great service... but unfortunately, the unit is to small for me. thanks! jas

james shelton  |  Reservation 
Rating:
5.0

The gentleman who checked us in was very nice and went above and beyond to make the experience great.

travis lee doran 
Rating:
5.0

Customer did not leave a comment.

esmeralda gonzalez-garcia 
Rating:
5.0

I was very satisfied with my rental experience

lawrence stuart 
Rating:
5.0

Rental truck was dirty inside with melted chocolate and had been smoked in (ashes in ashtray / smell of smoke). Not his fault, but it should have been delivered clean.

Marcelo Bermudez 
Rating:
5.0

nothing needed really. very friendly and fast service. keep up the good spirits.

Wolfgang Wein 
Rating:
5.0

Al couldn't have been more helpful - A+++ service

Blayke Hoffman 
Rating:
5.0

Customer did not leave a comment.

Francis Miranda 
Rating:
3.0

It was closed at 4:30 on a Sunday. Had to just drop the keys.

Chad Browning 
Rating:
5.0

Customer did not leave a comment.

Felicia Gray 
Rating:
5.0

Customer did not leave a comment.

Artur Setyan 
Rating:
5.0

Customer did not leave a comment.

Hal Arnstein 
Rating:
5.0

Al contacted me by phone to ask when i would be arriving so they could make sure they had everything ready for me. Thank you Al!

Privacy Request  |  First Impressions 
Rating:
5.0

Renting a unit from here was easy and fast. It`s a nice facility. The person working in the office was very nice and helpful.

JOHN REYES  |  First Impressions 
Rating:
5.0

Owner was very helpful upgrading me to a larger storage unit. Place is very clean and easy to access.

Privacy Request  |  First Impressions 
Rating:
5.0

Very smooth check-in process.

JOSEPH CASTONGUAY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gary Bice 
Rating:
5.0

Customer did not leave a comment.

GEORGE DAVIS 
Rating:
5.0

Customer did not leave a comment.

carla derrico 
Rating:
5.0

Great service, clean cars.

MIKAEL RUSHANIAN 
Rating:
5.0

This place was more than helpful. However, this was not the selected return location. The initial return location was Willy's Bikes in Sylmar. The place was not open, not answering their phone, nor was there a drop box for return. I called Uhaul and received terrible customer service. I was transferred 4 times having to explain my situation every time. No one would make a decision and kept passing me on. Finally, Jen, told me too bad, I had to go to another location to drop off. I picked this location because of convenience for me, not Uhaul. I will not recommend Uhaul to anyone. Very disappointed that Uhaul is so big that the customer doesn't matter.

PATRICIA VERA 
Rating:
5.0

Reason I`m selecting excellent is b/c surveys hurt the employees not the company. I do have to rate the COMPANY POOR,WHY are we force to complete this 2 get our 6.95 rfnd? I find it very ridiculous

JAZMIN FLAHERTY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MIKAEL RUSHANIAN 
Rating:
3.0

Limpiar las trucks antes de rentarlas

victor sanchez 
Rating:
5.0

Great!

AL RAHIM 
Rating:
5.0

Customer did not leave a comment.

kirk peterson 
Rating:
3.0

I cancelled my reservation for a full refund. Please make sure I receive a full refund. I will reschedule for next month. Thank you

Privacy Request  |  First Impressions 
Rating:
5.0

Great customer service!

Wally Lozano 
Rating:
3.0

Clean office and friendly staff. Units need some updating.

Privacy Request  |  First Impressions 
Rating:
5.0

Very helpful and efficient service, even on a holiday.

Privacy Request  |  First Impressions 
Rating:
2.0

We arrived promptly at 9 am. No one was there. Then when they did arrive they were very slow and had us wait outside while they "prepared". then they had to call someone over the phone, who could help them immediately, and we had to wait 15-20 minutes for that person to call back to coach them thru the process. But the truck was great for our purposes.

Karen Freidenberger 
Rating:
5.0

The gentleman was very friendly and helpful

RJ Rota 
Rating:
3.0

There was really nothing that needs to be changed. The counter person was friendly and very helpful. I had some damage to the box of the truck and he filed the report and gave me a copy. It was all painless.

dwight fisher 
Rating:
5.0

Excellent customer service.

Jaime Benavides 
Rating:
3.0

The truck had a low tire sign on the dashboard but it wasnt low

valerie winbush 
Rating:
4.0

Customer did not leave a comment.

LUKE LEACH 
Rating:
5.0

Excellent service provided

jacob mahalli 
Rating:
3.0

Clerk had to call for credit card approval then wait for a call back. I thought that was very unprofessional and inconvienant.

JAMES FRANKS 
Rating:
5.0

Customer did not leave a comment.

POOYA GHOBADPOUR 
Rating:
5.0

Excellent Customer Service.

MARICELA HERNANDEZ 
Rating:
1.0

Great for the price but the customer service was awful. Older man who helped me was kind, but he didn`t speak English well and had no idea how to look up/find my reservation.

Privacy Request  |  First Impressions 
Rating:
5.0

This was the 2nd year in row where I placed a rental and was not called when there was a change with the pick up location. And to make matters even more frustrating, I am at a loss as to why the the new pickup location was a lot further away than the location I changed to pick up from?

JAMES BORGES 
Rating:
5.0

We had great service! Great guy at desk! Every car/truck should have info on emergency brake location and gas tank side location.

DON HAGOPIAN 
Rating:
4.0

The place is extremely clean. The prices are good compared to others in the area. The guy working there couldn`t have been more helpful and accommodating. I would recommend!!!

Privacy Request  |  First Impressions 
Rating:
3.0

Make sure there is no cigarette ash in the cup holders; alert potential customers that there are non-smoking vehicles available; make sure the red needle actually lies on the "F" of the fuel indicator, and not a little to the left, as I found it.

Jane Reed 
Rating:
5.0

Customer did not leave a comment.

ART IRIGOYEN 
Rating:
1.0

Service here was horrible. The truck was dirty and smelly. They didn't have my receipt ready and I had to leave without knowing how much they were going to charge me. Not a profesional place at all.

NANCY GRACIA 
Rating:
5.0

Excellent experience, I was in and out very quick and they offer an ample amount of parking for customers.

VONZY BROWN 
Rating:
4.0

Free upgrade...thanks!

PETER BARRALE 
Rating:
5.0

Everything was pleasant with u-haul. The staff was great help.

LESLIE COTTON 
Rating:
4.0

Fast check in, the man that helped me was very nice and pleasant to deal with. Just wish the rental rates were a little cheaper

Privacy Request  |  First Impressions 
Rating:
4.0

Faster service. We provide renter and support services to the entertainment industry, and time is an important factor.

Lex Nakashima 
Rating:
3.0

Customer did not leave a comment.

MICHELLE NISSING 
Rating:
5.0

The gentleman who served us was very professional thoroughly describing showing rooms, going over contract and key access. He was extreamly helpful!

Privacy Request  |  First Impressions 
Rating:
3.0

We had a mixup for the pick-up location. I ordered the truck for the Van Nuys U-Haul location. When they called me the day before to confirm the pickup, they only confirmed the time. Next day I learned that the location was changed to Woodland Hills (when i was already in the Van Nuys location). This was confusing, frustrating and we lost some valuable time with it. But I want to add, that the guys in Van Nuys office were very helpful and they managed to get this closer location instead of Woodland Hills.

DOROTTYA LOVY-CSEGEZI 
Rating:
5.0

Customer did not leave a comment.

ARA AGHAJANIAN 
Rating:
3.0

All the communication equipment was down when I arrived and I was told to drive on to another site. Instead, I phoned Customer Service and they were able to process my arrival on the computer.

RICHARD RAINS 
Rating:
5.0

Very Happy !!!!!

FRANKIE MEDINA 
Rating:
4.0

Customer did not leave a comment.

JAY KEELE 
Rating:
3.0

Very friendly person. The only issue was we booked the truck online for glendale location but ended up getting a sun valley location.

CARLOS MUNOZ 
Rating:
5.0

Customer did not leave a comment.

JOSEPH CASTRO 
Rating:
1.0

Not a U Haul place. Clerk wasn't happy about receiving truck.

ALVIN COLSTON 
Rating:
2.0

you get penny pinched for everything at u-haul.

RUEL COLE 
Rating:
5.0

The guy there was very helpful and kind. Showed me how to operate the equipment. Very wonderful guy.

IHUAKU OGBUAGU 
Rating:
3.0

This place over charges you and doesn't let you know ahead of time.

Michelle Hearne Hernandez 
Rating:
5.0

Customer did not leave a comment.

PAUL EPPLESTON 
Rating:
1.0

Customer did not leave a comment.

TIMOTHY OGBU 
Rating:
5.0

The manager was exceptionally friendly, helpful, and professional. Storage is clean, easy access great prices.

GARY CHURUKIAN  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

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