Customer Reviews for Stor It 4 Less
(U-Haul Neighborhood Dealer)

120 reviews

9327 San Fernando Rd   Sun Valley, CA 91352
(San Fernando & Sheldon)

(818) 767-1937

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 5 pm
  • Sun: 10 am - 3 pm

Services at this Location:

Contact Us

(818) 767-1937

9327 San Fernando Rd
Sun Valley, CA 91352
(San Fernando & Sheldon)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 5 pm
  • Sun: 10 am - 3 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Daniel G. 
Rating:
5.0

Guy at the front desk was very personable and helpful.

Chad W. 
Rating:
5.0

Customer did not leave a comment.

BRIAN S. 
Rating:
1.0

I got overcharged The mileage I started at was 43976 Not 43954 like has been charged I had told this to the gentleman and he said he would correct as well as gas was not at 1/4 it was at 1/8 of a tank I have proof of this. But this day was really bad service from the booking agents sent me 40 to find out no reservation was done after taking and they did not have trucks available so I had to drive 30 more min out the way. So please correct the over charges thank you

Toi R. 
Rating:
5.0

Customer did not leave a comment.

Christian H.  |  Overall Experience 
Rating:
5.0

My friend hi is the best great customer service

AMADO N. 
Rating:
5.0

Customer did not leave a comment.

Matthew W. 
Rating:
5.0

Customer did not leave a comment.

Renato R. 
Rating:
5.0

Customer did not leave a comment.

Mustafa A. 
Rating:
5.0

The service is excellent I have no problem and the white van we rented is clean and in good running condition. I'll be renting it again this coming Thursday.

Alberto Daylo L. 
Rating:
5.0

The service desk gentlemen was very polite and attentive when I approached him to ask him a couple of questions.

Lorena A. 
Rating:
5.0

Customer did not leave a comment.

karen R. 
Rating:
5.0

Everything was good

gilmore J. 
Rating:
5.0

This location and personnel was no problem. The problem was everything before I was sent to this one. This location allowed me to drop off the truck at a different location when the one in my original reservation would NOT HONOR that request, even though I was provided with a drop-off location in the reservation. The original location called his boss to see if he/she could help find somewhere else to send me, telling me it will be 10 mins to 1 hour before he/she would call me. After 30 mins of waiting, I did call Uhaul cust srvc. For the next customer, please review your authorized Uhaul dealers to make sure they are meeting the expectations of customers' reservations so they do not waste time and gas having to go somewhere for nothing, then have to drive somewhere else for their request to be honored. Customer service did finally get my issue resolved, with extra miles to boot, but, smh. For such a large corporation, that was very unprofessional. (I never did hear from the original location's boss.)

Brigitte W. 
Rating:
4.0

Friendly, helpful and fast, just the way I like it both ways??

Evelyn G. 
Rating:
5.0

very happy particularly to find out about the one way service.

laney C. 
Rating:
5.0

Customer did not leave a comment.

Melissa F. 
Rating:
5.0

Very helpful and friendly customer service ... love the place

Brunilda S. 
Rating:
4.0

Customer service is just phenomenal. Al is really customer service savvy. Great personality and very accommodating. So glad that I used your storage to store my stuff. Thank you. Great service.

MARIA R.  |  Reservation 
Rating:
5.0

Can't think of a thing. They were all terrific!

Joe A. 
Rating:
5.0

Customer Service is absolutely fabulous- would be my go-to business anytime!

sharon D. 
Rating:
5.0

The Manager there is great and very helpful. Second time going to this location dry easy and safe will rent again

Vidal A. 
Rating:
5.0

Customer did not leave a comment.

jorn V. 
Rating:
5.0

Customer did not leave a comment.

Grigor P. 
Rating:
5.0

Customer did not leave a comment.

SYED I. 
Rating:
1.0

The worker there is horrible

Zorik D. 
Rating:
3.0

Customer did not leave a comment.

miguel B. 
Rating:
5.0

Customer did not leave a comment.

amparo C. 
Rating:
5.0

Overall great experience.

William H. 
Rating:
5.0

The gentleman who checked us in was very nice and went above and beyond to make the experience great.

travis lee D. 
Rating:
5.0

Customer did not leave a comment.

esmeralda G. 
Rating:
5.0

I was very satisfied with my rental experience

lawrence S. 
Rating:
5.0

Rental truck was dirty inside with melted chocolate and had been smoked in (ashes in ashtray / smell of smoke). Not his fault, but it should have been delivered clean.

Marcelo B. 
Rating:
5.0

nothing needed really. very friendly and fast service. keep up the good spirits.

Wolfgang W. 
Rating:
5.0

Al couldn't have been more helpful - A+++ service

Blayke H. 
Rating:
5.0

Customer did not leave a comment.

Francis M. 
Rating:
3.0

It was closed at 4:30 on a Sunday. Had to just drop the keys.

Chad B. 
Rating:
5.0

Customer did not leave a comment.

Felicia G. 
Rating:
5.0

Customer did not leave a comment.

Artur S. 
Rating:
5.0

Customer did not leave a comment.

Hal A. 
Rating:
5.0

Customer did not leave a comment.

Gary B. 
Rating:
5.0

Customer did not leave a comment.

GEORGE D. 
Rating:
5.0

Customer did not leave a comment.

carla D. 
Rating:
5.0

Great service, clean cars.

MIKAEL R. 
Rating:
5.0

This place was more than helpful. However, this was not the selected return location. The initial return location was Willy's Bikes in Sylmar. The place was not open, not answering their phone, nor was there a drop box for return. I called Uhaul and received terrible customer service. I was transferred 4 times having to explain my situation every time. No one would make a decision and kept passing me on. Finally, Jen, told me too bad, I had to go to another location to drop off. I picked this location because of convenience for me, not Uhaul. I will not recommend Uhaul to anyone. Very disappointed that Uhaul is so big that the customer doesn't matter.

PATRICIA V. 
Rating:
5.0

Reason I`m selecting excellent is b/c surveys hurt the employees not the company. I do have to rate the COMPANY POOR,WHY are we force to complete this 2 get our 6.95 rfnd? I find it very ridiculous

JAZMIN F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MIKAEL R. 
Rating:
3.0

Limpiar las trucks antes de rentarlas

victor S. 
Rating:
5.0

Great!

AL R. 
Rating:
5.0

Customer did not leave a comment.

kirk P. 
Rating:
5.0

Great customer service!

Wally L. 
Rating:
2.0

We arrived promptly at 9 am. No one was there. Then when they did arrive they were very slow and had us wait outside while they "prepared". then they had to call someone over the phone, who could help them immediately, and we had to wait 15-20 minutes for that person to call back to coach them thru the process. But the truck was great for our purposes.

Karen F. 
Rating:
5.0

The gentleman was very friendly and helpful

RJ R. 
Rating:
3.0

There was really nothing that needs to be changed. The counter person was friendly and very helpful. I had some damage to the box of the truck and he filed the report and gave me a copy. It was all painless.

dwight F. 
Rating:
5.0

Excellent customer service.

Jaime B. 
Rating:
3.0

The truck had a low tire sign on the dashboard but it wasnt low

valerie W. 
Rating:
4.0

Customer did not leave a comment.

LUKE L. 
Rating:
5.0

Excellent service provided

jacob M. 
Rating:
3.0

Clerk had to call for credit card approval then wait for a call back. I thought that was very unprofessional and inconvienant.

JAMES F. 
Rating:
5.0

Customer did not leave a comment.

POOYA G. 
Rating:
5.0

Excellent Customer Service.

MARICELA H. 
Rating:
5.0

This was the 2nd year in row where I placed a rental and was not called when there was a change with the pick up location. And to make matters even more frustrating, I am at a loss as to why the the new pickup location was a lot further away than the location I changed to pick up from?

JAMES B. 
Rating:
5.0

We had great service! Great guy at desk! Every car/truck should have info on emergency brake location and gas tank side location.

DON H. 
Rating:
3.0

Make sure there is no cigarette ash in the cup holders; alert potential customers that there are non-smoking vehicles available; make sure the red needle actually lies on the "F" of the fuel indicator, and not a little to the left, as I found it.

Jane R. 
Rating:
5.0

Customer did not leave a comment.

ART I. 
Rating:
1.0

Service here was horrible. The truck was dirty and smelly. They didn't have my receipt ready and I had to leave without knowing how much they were going to charge me. Not a profesional place at all.

NANCY G. 
Rating:
5.0

Excellent experience, I was in and out very quick and they offer an ample amount of parking for customers.

VONZY B. 
Rating:
4.0

Free upgrade...thanks!

PETER B. 
Rating:
5.0

Everything was pleasant with u-haul. The staff was great help.

LESLIE C. 
Rating:
4.0

Faster service. We provide renter and support services to the entertainment industry, and time is an important factor.

Lex N. 
Rating:
3.0

Customer did not leave a comment.

MICHELLE N. 
Rating:
3.0

We had a mixup for the pick-up location. I ordered the truck for the Van Nuys U-Haul location. When they called me the day before to confirm the pickup, they only confirmed the time. Next day I learned that the location was changed to Woodland Hills (when i was already in the Van Nuys location). This was confusing, frustrating and we lost some valuable time with it. But I want to add, that the guys in Van Nuys office were very helpful and they managed to get this closer location instead of Woodland Hills.

DOROTTYA L. 
Rating:
5.0

Customer did not leave a comment.

ARA A. 
Rating:
3.0

All the communication equipment was down when I arrived and I was told to drive on to another site. Instead, I phoned Customer Service and they were able to process my arrival on the computer.

RICHARD R. 
Rating:
5.0

Very Happy !!!!!

FRANKIE M. 
Rating:
4.0

Customer did not leave a comment.

JAY K. 
Rating:
3.0

Very friendly person. The only issue was we booked the truck online for glendale location but ended up getting a sun valley location.

CARLOS M. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH C. 
Rating:
1.0

Not a U Haul place. Clerk wasn't happy about receiving truck.

ALVIN C. 
Rating:
2.0

you get penny pinched for everything at u-haul.

RUEL C. 
Rating:
5.0

The guy there was very helpful and kind. Showed me how to operate the equipment. Very wonderful guy.

IHUAKU O. 
Rating:
3.0

This place over charges you and doesn't let you know ahead of time.

Michelle H. 
Rating:
5.0

Customer did not leave a comment.

PAUL E. 
Rating:
1.0

Customer did not leave a comment.

TIMOTHY O. 
Rating:
1.0

Customer did not leave a comment.

Timothy O. 
Rating:
4.0

Customer did not leave a comment.

Cherish H. 
Rating:
5.0

I am sooo happy to have found Ian! He was my savor for this almost ruined uhaul experience! He helped me change my one way rental to an in town charge he saved me 100 dollars! He was the only dealer willing to help me with my change of plans he was very understanding on how life is and how things change sometimes! He was so kind and willing to help with no arguments even calling the corporate uhaul to fix my dilemma. He was great! Thanks so much to Ian you were the best!

Jennifer M. 
Rating:
3.0

Customer did not leave a comment.

RAY B. 
Rating:
5.0

Customer did not leave a comment.

rick R. 
Rating:
5.0

Customer did not leave a comment.

Roderic R. 
Rating:
3.0

Every thing was done by phone, no contract was presented by the person at the office, but I can't complain the truck I reserved was there and ready to go, no problems with the rental.

Rudy R. 
Rating:
5.0

Customer did not leave a comment.

elizabeth J. 
Rating:
5.0

Great location i have a storage there safe, secure and clean with very helpful employees. I didn't know they did uhaul there until i did res because they have only one truck. Thank you for the excellent service.

ELIZABETH J. 
Rating:
5.0

Customer did not leave a comment.

PEDRO S. 
Rating:
5.0

Customer did not leave a comment.

luis D. 
Rating:
5.0

Customer did not leave a comment.

GIL C. 
Rating:
3.0

more trucks(s) sizes available

Tanika B. 
Rating:
5.0

The manager was exceptionally friendly, helpful, and professional. Storage is clean, easy access great prices.

GARY C.  |  First Impressions 
Rating:
5.0

Best location ever with friendly staff wish that will never have to move ever again but if i do i will be back thank you

MARIA H. 
Rating:
5.0

excellent employee to be at work after eye surgery and still give great service thank you

AUITI T. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
4.0

The person working at that place was very friendly.

Jose C. 
No reviews have been submitted for this location.

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