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KENNETH E
Customer Reviews for Stor It 4 Less
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Great location and great customer service 10/10
EDGAR SEverything worked as it should. There was an issue at checkout (the truck I drove was not the truck that was checked out to me) but the staff on location saw the issue and took care of it, and all was fine.
Roger KVery smooth transactions, very friendly!!!
Angelica STruck was locked inside of gate. 7am pick up and they don't open to 9. No where to park the truck after hours. Poor set up.
Bruce WThe guys in the store
Carlos MIt did not go well. The female front desk clerk gave my reservation away on the day I arrived to California after driving a Uhaul from South Carolina. When I got upset at the fact that she gave my reserved storage away, she told me that I could go find another storage facility. I took my business elsewhere just like she suggested I should do.
CYTHINA M | ReservationQuick no hassle return
Ara A1/4 tank of fuel at pick up.....I returned with a half tank. Not really fair.
Stephen HThe experience at this location was perfection.
C GNice facility. Good service.
Melissa M | ReservationExcellent service! Friendly !
ALEJANDRO AGreat and friendly service and advice at this location. The truck was perfect and the move went off without a hitch. Gracias.
Stanley CIt was perfect. I am super grateful for them to have kept my things nice & secure. Great rates as well, especially for LA!
BRANDON R | Overall ExperienceAl was very nice and very helpful!
Audrey C | Overall ExperienceThe staff is friendly and clear with instructions and information. Gracias
Masoumeh B | Overall ExperienceYour manager is wonderful!
SETH M | Overall ExperienceService rep was professional and friendly. Truck was new and nice.
Michael NAl was super nice and helpful. Best experience with uhaul I've had so far. Place is in perfect location too.
NESTOR NNothing Mr.Al who handled my reservation was so friendly and professional. Great customer service. Will definitely recommend this location and visit again in the future.
Nauvarat PStop over charging fuel money when the fuel is at same level as when we pick trucks.
edgar bGuy at the front desk was very personable and helpful.
Chad WI got overcharged The mileage I started at was 43976 Not 43954 like has been charged I had told this to the gentleman and he said he would correct as well as gas was not at 1/4 it was at 1/8 of a tank I have proof of this. But this day was really bad service from the booking agents sent me 40 to find out no reservation was done after taking and they did not have trucks available so I had to drive 30 more min out the way. So please correct the over charges thank you
Toi RMy friend hi is the best great customer service
AMADO NThe service is excellent I have no problem and the white van we rented is clean and in good running condition. I'll be renting it again this coming Thursday.
Alberto DThe service desk gentlemen was very polite and attentive when I approached him to ask him a couple of questions.
Lorena AEverything was good
gilmore jThis location and personnel was no problem. The problem was everything before I was sent to this one. This location allowed me to drop off the truck at a different location when the one in my original reservation would NOT HONOR that request, even though I was provided with a drop-off location in the reservation. The original location called his boss to see if he/she could help find somewhere else to send me, telling me it will be 10 mins to 1 hour before he/she would call me. After 30 mins of waiting, I did call Uhaul cust srvc. For the next customer, please review your authorized Uhaul dealers to make sure they are meeting the expectations of customers' reservations so they do not waste time and gas having to go somewhere for nothing, then have to drive somewhere else for their request to be honored. Customer service did finally get my issue resolved, with extra miles to boot, but, smh. For such a large corporation, that was very unprofessional. (I never did hear from the original location's boss.)
Brigitte WFriendly, helpful and fast, just the way I like it both ways??
Evelyn Gvery happy particularly to find out about the one way service.
laney cVery helpful and friendly customer service ... love the place
Brunilda SCustomer service is just phenomenal. Al is really customer service savvy. Great personality and very accommodating. So glad that I used your storage to store my stuff. Thank you. Great service.
MARIA R | ReservationCan't think of a thing. They were all terrific!
Joe Aclean, quick, friendly and convienant
Jahari B | ReservationDidn’t move in but service and facility were great.
Laura G | ReservationCustomer Service is absolutely fabulous- would be my go-to business anytime!
sharon dThe Manager there is great and very helpful. Second time going to this location dry easy and safe will rent again
Vidal AAl was such a great help , unfortunately the vehicle did not fit in the storage space .
Jose M | ReservationEverything went fine
Noel M | ReservationThe worker there is horrible
Zorik DThe Manager, Al, made the experience worthwhile. He was always pleasant and seemed to take personal interest in my complete satisfaction.
WILLIAM T | Overall ExperienceThe Office hours were not convenient, but I did enjoy my time while having my storage. Payment was easy. Staff was helpful with all my questions. Storage it self was perfect.
MARLIN C | Overall ExperienceOverall great experience.
William Hgreat service... but unfortunately, the unit is to small for me. thanks! jas
james s | ReservationThe gentleman who checked us in was very nice and went above and beyond to make the experience great.
travis lI was very satisfied with my rental experience
lawrence sRental truck was dirty inside with melted chocolate and had been smoked in (ashes in ashtray / smell of smoke). Not his fault, but it should have been delivered clean.
Marcelo Bnothing needed really. very friendly and fast service. keep up the good spirits.
Wolfgang WAl couldn't have been more helpful - A+++ service
Blayke HIt was closed at 4:30 on a Sunday. Had to just drop the keys.
Chad BAl contacted me by phone to ask when i would be arriving so they could make sure they had everything ready for me. Thank you Al!
Privacy R | First ImpressionsRenting a unit from here was easy and fast. It`s a nice facility. The person working in the office was very nice and helpful.
JOHN R | First ImpressionsOwner was very helpful upgrading me to a larger storage unit. Place is very clean and easy to access.
Privacy R | First ImpressionsVery smooth check-in process.
JOSEPH C | First ImpressionsGreat service, clean cars.
MIKAEL RThis place was more than helpful. However, this was not the selected return location. The initial return location was Willy's Bikes in Sylmar. The place was not open, not answering their phone, nor was there a drop box for return. I called Uhaul and received terrible customer service. I was transferred 4 times having to explain my situation every time. No one would make a decision and kept passing me on. Finally, Jen, told me too bad, I had to go to another location to drop off. I picked this location because of convenience for me, not Uhaul. I will not recommend Uhaul to anyone. Very disappointed that Uhaul is so big that the customer doesn't matter.
PATRICIA VReason I`m selecting excellent is b/c surveys hurt the employees not the company. I do have to rate the COMPANY POOR,WHY are we force to complete this 2 get our 6.95 rfnd? I find it very ridiculous
JAZMIN F | First ImpressionsLimpiar las trucks antes de rentarlas
victor sGreat!
AL RI cancelled my reservation for a full refund. Please make sure I receive a full refund. I will reschedule for next month. Gracias
Privacy R | First ImpressionsGreat customer service!
Wally LClean office and friendly staff. Units need some updating.
Privacy R | First ImpressionsVery helpful and efficient service, even on a holiday.
Privacy R | First ImpressionsWe arrived promptly at 9 am. No one was there. Then when they did arrive they were very slow and had us wait outside while they "prepared". then they had to call someone over the phone, who could help them immediately, and we had to wait 15-20 minutes for that person to call back to coach them thru the process. But the truck was great for our purposes.
Karen FThe gentleman was very friendly and helpful
RJ RThere was really nothing that needs to be changed. The counter person was friendly and very helpful. I had some damage to the box of the truck and he filed the report and gave me a copy. It was all painless.
dwight fServicio al cliente de excelencia.
Jaime BThe truck had a low tire sign on the dashboard but it wasnt low
valerie wExcellent service provided
jacob mClerk had to call for credit card approval then wait for a call back. I thought that was very unprofessional and inconvienant.
JAMES FExcellent Customer Service.
MARICELA HGreat for the price but the customer service was awful. Older man who helped me was kind, but he didn`t speak English well and had no idea how to look up/find my reservation.
Privacy R | First ImpressionsThis was the 2nd year in row where I placed a rental and was not called when there was a change with the pick up location. And to make matters even more frustrating, I am at a loss as to why the the new pickup location was a lot further away than the location I changed to pick up from?
JAMES BWe had great service! Great guy at desk! Every car/truck should have info on emergency brake location and gas tank side location.
DON HThe place is extremely clean. The prices are good compared to others in the area. The guy working there couldn`t have been more helpful and accommodating. I would recommend!!!
Privacy R | First ImpressionsMake sure there is no cigarette ash in the cup holders; alert potential customers that there are non-smoking vehicles available; make sure the red needle actually lies on the "F" of the fuel indicator, and not a little to the left, as I found it.
Jane RService here was horrible. The truck was dirty and smelly. They didn't have my receipt ready and I had to leave without knowing how much they were going to charge me. Not a profesional place at all.
NANCY GExcellent experience, I was in and out very quick and they offer an ample amount of parking for customers.
VONZY BFree upgrade...thanks!
PETER BEverything was pleasant with u-haul. The staff was great help.
LESLIE CFast check in, the man that helped me was very nice and pleasant to deal with. Just wish the rental rates were a little cheaper
Privacy R | First ImpressionsFaster service. We provide renter and support services to the entertainment industry, and time is an important factor.
Lex NThe gentleman who served us was very professional thoroughly describing showing rooms, going over contract and key access. He was extreamly helpful!
Privacy R | First ImpressionsWe had a mixup for the pick-up location. I ordered the truck for the Van Nuys U-Haul location. When they called me the day before to confirm the pickup, they only confirmed the time. Next day I learned that the location was changed to Woodland Hills (when i was already in the Van Nuys location). This was confusing, frustrating and we lost some valuable time with it. But I want to add, that the guys in Van Nuys office were very helpful and they managed to get this closer location instead of Woodland Hills.
DOROTTYA LThe manager was exceptionally friendly, helpful, and professional. Storage is clean, easy access great prices.
Cynthia D | First Impressions