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Ray W.
Customer Reviews for Stor Guard
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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I love to rental from Store Guard. Super nice people and very clean!!!
Ray W.Extremely helpful and pleasant guy at the counter. Gracias
Joy C.The gentleman was extremely nice n helpful
Pamela R.Did not receive the dolly's we paid for and was charged outrageously for extending 5 hours since it's supposed to be a full day rental. I won't be using uhaul again.
Joi E.Small
CHRISTIAN P.Paul was friendly. I was not aware to check in online when I returned the vehicle. Also, the $30 rental ended up being $91 for 6 hours with only using 20 miles. I was ok with 4 gallons of gas. But price was crazy.
TYRA T.Couldn't go in office had to do online. Couldn't get the option "pick up my truck". Called customer service and took 1 1/2 hrs to finally find where the key was to actually take the truck. Not good service at all.
DARRYALL R.The truck had about 1/8 of gas , I am quite sure the customer before me was charged, so it was a big inconvenient for me to have to stop right away and get gas (had people waiting on me at storage). I used to work for uhaul about 30 year ago back then they was more customer oriented
James L.The web site to place a rental was very difficult to use and took a lot of time to find the equipment that was close to the location, I would be at. I tried to reserve at the closest location shown on the web site and after getting a quote, realized U Haul had changed my pick up location and was not close to the location I needed. You could never tell what equipment was at what location and it seemed like you would have to drive quite a ways to get the equipment. It was very frustrating.
William K.Yes very nice clean safe facilty .
Curtis P.No improvement needed excellent service
JOE G.There was a few small discarded items in the back of the U-haul truck. There was also dead mouse in the back. The man at the Gateview Dr. location in Portland was rude. He was getting a phone call from someone on his cell phone, became upset about it, and used the "F" word. They required a card to pay for the U- Haul, which they charged five times. This had to be corrected. Personally, I try to always be courteous to others even if I'm having a bad day, but apparently this guy at the U-Haul place could care less.
MICHAEL M.Highly recommend
Gregg D.Customer service was excellent
Alethia P.Perfect!!
Rick R.Paul is second to none! I go to him whenever possible, and count him as a top referral.
Rick R.It is a cool place nothing bad to say about it good people in there
John P.Very friendly and fast service. Easy to find and clean facilities.
Jeff B.The guy that took care of me added the insurance to my purchase after I declined it during the pre-arrival check-in. I missed it when I signed the receipt so I guess it's my fault. I would never use this location again which shouldn't be hard since I have no ties to Portland. I will watch the personnel like a hawk at u-haul locations moving forward.
Richard D.They told me they had a trailer that my truck would fit on and it didn't i drove 6 hours.
PAUL B.if possible have more selection of vehicle to pick from
VICKIE L.Great location to rent Uhaual trucks or storage units, friendly, clean, and always helpful! Thank you again Portland Tn Stor Guard!
jacob G.none
Michael G.none thank you
Michael G.I was charged over 200+ dollars and my final bill was only supposed to be 60.00. I still need to be refunded the rest of the money y'all took out if my account!!!
Larry I.The gentleman we spoke with was wonderful, very nice and made the process quick and easy. If we ever need another rental we are coming back to this location!
Tracey M.Very nice to us
John M.There was no one there for the drop off it was after hours since it took all day to get the truck fixed before I could move anything
Katie C.Extremely helpful and extremely professional and had a great attitude!
Deontae H.NOT FRIENDLY AT ALL . LIKE I WAS BOTHERING HIM !!! HE WANTED TO KNOW WHO TOLD ME TO DROP OF U HAUL TRAILER THERE. I TOLD HIM U HAUL DID. CUSTOMER SERVICE NEEDS IMPROVEMENT
Dianne J.The truck was not swept when I picked it up in Portland, Tenn., the u-haul at Ardmore pawn was very pleasant
james B.Nothing I can think of at this location. The gentleman that runs this location was more than helpful, very well knowledgeable informing me every step of the way, and just an awesome experience overall. Would definitely recommend. Matthew H.
Matthew H.return was great and easy
Ray C.Paul was very compliant and amiable
Randall C.Lower prices
Katelynn D.It was rusty and hard to work with.
Robert K.They guy stayed after hours to help me. He was friendly and the turn in was smooth and easy.
Steven S.When dropping off the uhaul, I had no issues and they were very friendly.
daniel R.They gave the uhaul to me on half a tank then when I brought it back ON A HALF OF TANK they charged me. Though I have pictures of the gas gauge I have emailed them to uhaul and offered to send it to the guy. The same guy I spoke to did not care at all he said it was my problem. I would not recommend this crooked location.
Utahna B.the store keeper never walked around the u haul with me or check the fuel. I went ten miles, I'm not sure how that equals, 10 dollars worth of gas being charged to me?
Rachel M.Nada
Jamie R.This app is not sending a verification code. I'm at the lot the trailer is in place
DOUG B.Great
Hallelujah H.Doing it online saves time. Loved that. Just sign a few places and you ready to go.
Gloria M.