Customer Reviews for Stop & Shop
(U-Haul Neighborhood Dealer)

Rating:

1.0

Me cobraron por 1 hora 77$ cuando en la reserva decía que eran 19$ la hora, nunca me enviaron el recibo

Rating:

1.0

I was charged double the quoted amount. I’m not going to use U-Haul again.

Rating:

2.0

No they Lied , said I could drop it off at any U-Haul place . I did , And now I’m being told I owe 220.00 more 😡 for wrong drop off location! .

Rating:

3.0

Make sure that your out of town one way trucks have been inspected so they don't break down on the side of the road in the dark!

Rating:

2.0

You are not a priority customer at this location. Picking up the truck was treated as if it were a chore and returning the truck was absolutely zip help. I would not recommend this location. It is not safe nor desirable and there are other U-Haul locations close by that surely are better.

Rating:

5.0

It was quick and easy luv it

Rating:

1.0

Don't charge customers for equipment that they don't use. The staff should be more helpful and change the negative attitude to positive!!! They need to make sure that the truck is clean and full of gas. I was wrongfully charge ,even though I put the same amount of gas in the truck that was given to me when I returned it. The supervisor needs customer service training. The blanket that were on the truck looked dirty and they were not folded. I was very disappointed with the service and I was over charged.

Rating:

5.0

Could stand a little cleaning. Otherwise, I'm happy with the price, service, and the vehicle. Thanks U-Haul.

Rating:

2.0

Cashiers were nice and made things work when both the app and website were unusable for check out/check in experience. I had to back my Uhaul out of partially being in a ditch before I could leave.

Rating:

5.0

N/A

Rating:

4.0

Ensure mileage is correct. : ) The staff at this location is excellent! Friendly and helpful.

Rating:

1.0

Very unsafe area Attacked twice, different times while trying to follow uhaul directs (taking pictures) to drop off vehicle.

Rating:

1.0

I was charged way too much for fuel charges when I brought it back at the same level I picked it up at.

Rating:

5.0

Very Friendly

Rating:

4.0

My pictures of the gas gauge were very close to the same at pick up and drop off. It might have been a couple of gallons short but nowhere near a quarter of a tank. I was charged $66 extra and my drop off location was a gas station. I would have put a couple of gallons in if I knew you would charge me. Very disappointing!!!

Rating:

1.0

vehicle was filthy in the cab and in the truck. store was filthy and no one did anything but tellyou to go online. will never use that place again.

Rating:

1.0

There was a refrigerator and other items in the back of the truck. Also, the ac went out and we were forced to have the windows down for three hours driving on the freeway.

Rating:

1.0

Do not advertise this place.

Rating:

1.0

When I arrived at the location they did not have a dolly or equipment I had ordered the only thing they had available was the truck. Also, the location was not safe and I wouldn’t not recommend any of my friends or family members to go to that location EVER. I’m a single female and this was a terrible experience. I was scared uncomfortable and just wanted to get out of the area. So much so I didn’t care that I was being charged for equipment they didn’t even have. Overall very poor experience and I will go another route next time.

Rating:

1.0

Attendant was rude and annoyed that I was dropping off the U-Haul. Very scary area to drop off a U-Haul. As a single female I felt scared and had men asking me questions. I was just trying to get out of there quickly. Would not recommend this area to drop off to ANYONE. This shouldn’t even be an area to drop off a U-Haul.

Rating:

1.0

The truck assigned to me was also assigned to another renter. I had a difficult time explaining this to the person on duty. I scheduled for packing blankets to be included. The person said he does not have any additional items advertised. It would have been nice to know this beforehand.

Rating:

5.0

Service was great but the cleanliness of U-Haul was horrible had broken glass everywhere and was dirty like a bottle of something exploded everywhere

Rating:

1.0

WHATEVER YOU DO, DO NOT RENT FROM THIS LOCATION. THEY WILL SCREW YOU SIDEWAYS, ANY AND EVERY WAY POSSIBLE.

Rating:

2.0

You moved my reservation without notice.

Rating:

2.0

At the return there was no drop box also had no knowledge of cash refund after drop this was a hassle

Rating:

1.0

Went to 1st location for mobile pickup and was told that the vehicle we reserved was reported stolen. We were then routed to Stop and Shop and the 1st vehicle assigned to us was occupied by a homeless person in the front seat. The store manager went out asked him to leave the truck. The manager informed us that the homeless man was gone and we could take the truck no cleaningno nothing!!!. We refused and asked for another truck. We received another truck and it was unswept and dirty inside the cab. We called Uhaul to let them know and they agreed not charge the $25 cleaning fee. After getting to our Uhaul storage destination we were unable to get our unit after hours because the check-in process was not completed correctly by staff. We were forced to come back and unload the next day. Thankfully they did not charge an additional day because of the error.

Rating:

4.0

The place was too busy to support U-Haul equipment. Personnel cannot give adequate time to U-Haul customers. The Parking of the U-Haul truck was inadequate, leaving the truck exposed to damage.

Rating:

1.0

The truck worked perfectly. Customer service was terrible! I wanted to pick up the truck at 7am, so I went the afternoon before to fill out paperwork and pay for the truck. I had hoped to pick up the key at 7:00 and then leave. "No, no!" I was told. "Tomorrow. Ten minutes. Don't worry!". The man promised to be there the next morning, but wasn't. Luckily I arrived at 6:30, but the girl at that location didn't work for U-Haul and she wouldn't give me the key. I had to spend 30 minutes on the phone trying to complete the contract so I could relocate my furniture to my new apartment. When I arrived at the old apartment (70 miles) the truck was out of gas. I had to put $90 worth of gas in the truck to get home. When I returned the truck, the manager I had originally talked to was there, and he was condescending and dismissive. If I ever see him off the property, we are going to have "a very unpleasant chat".

Rating:

1.0

Better communication

Rating:

2.0

Make sure the staff know how to transact for U-Haul. I wasn’t told that I needed to return the truck with the same amount of gas. When I asked if I could return the truck to another store, the clerk only said it would “be nice if I returned it back” to her store rather than letting me know it had to be returned to the same store. The website did not let me know that the store was only a gas station and not an actual U-Haul store; I paid to rent a dolly and furniture blankets which they didn’t have. Now, I’ll have to go through what I’m sure will be a lengthy and difficult process to get that refunded. The trucks and website all advertise a price of $19.95 to rent, but I paid $120 after only driving 48 miles. That’s a ridiculous difference. Had I paid for delivery of the items that I moved, I would’ve also had someone assemble my items all for the exact same price. I admit, I’ve never had an issue with U-Haul before when renting trailers, but I am very disappointed with this service. I don’t believe I’ll be renting your moving trucks again.

Rating:

2.0

They were not very informative at this location. The customer service when I called was awesome at Uhaul.

Rating:

1.0

Make sure your dolly that you rent and paid for is inside the truck I made the mistake when I got to the location for me and I was never reimbursed

Rating:

1.0

I had a horrible experience that I am still trying to rectify. I borrowed a truck around 8:47pm was told to return by 1am. Only needed to transport 1 item (Bed). Returned it before the 1am. Next day I'm being charged $60 for an extra day. I have called the location 3x and Steve keeps saying he's busy and will call me back. I am still waiting for my call back. I called uhaul and placed a complaint. The gas station has cameras. Review the cameras and see we handed the keys prior to the 1am deadline and stop trying to steal money from your customers. Never again!! Will keep waiting for my call.

Rating:

1.0

The guy was a jerk and never checked my truck in. I had to go back a few hours later to make sure it was done.

Rating:

2.0

Very questionable area. We left a document in the truck and decided to just get it from elsewhere as we didn't want to go back, especially at night.

Rating:

1.0

First off it is a gas station and the person working takes care of store customers before U-Haul you have to wait. When I went to leave there was a homeless person sleeping in the back of the truck more time to wait while cleaning his mess out. Same waiting experience taking truck backbit longer wait time because store was busier. This should not be a U-Haul vendor. NEVER wil I use this location again.

Rating:

4.0

Nothing it was a great experience with great service.

Rating:

2.0

I had my reservation at nachadoches location, at VERY last second i was told by an unfriendly operator to clear across town to pick it up. The truck was so full of bugs I had wash it before I hit the road.

Rating:

1.0

The equipment I PAID for wasn’t at the location (appliance dolley). However, online it said it was available. I didn’t notice the dolley wasn’t in the truck until arriving at my destination. I was told that I would be reimbursed for this but I wasn’t. Also, they had me go to a different location and there I had to pay again. I was behind on time because of this which made me miss my drop off time. I was then charged for an extra day. Still no reimbursement.

Rating:

2.0

The truck did not have a muffler. The attendant did not know the rental process (I selected the mobile pick-up option, but the key was not in the truck and the attendant didn't know where it was. Then... she wouldn't give me the key even after i showed here my phone's screen that showed the rental process was completed. said, " take your keys". She proceeded to call the store owner and make me wait 15 minutes to take possession of the keys. Once I had the keys, I turned the truck on and discover that the engine has no muffler. After a 15 minute drive to the office my ears were ringing. At this point, I realized that it was not safe to subject my ears to the noise level of the motor. I called UHaul, and asked for another truck. At first I was told no. After I explained and insisted, I was put in contact with the Area Manager, whom offered no apology for my trouble or time lost. He did find me another truck. He transferred the rental to the new truck. So, after 3 hours of wasted time I finally had a baseline of quality of service equipment. Also, I lost 3 hours of work time with the truck rental, which was not extended on the new contract. a month ago it was drug needles in a dirty truck, then two weeks ago, the location did not have the truck that I had reserved (I never got the $50 from U-Haul for failing the reservation guarantee). I had to drive to another location and make a completely new reservation. This time there was no muffler and the attendant wouldn't give me the keys. UHaul is performing at a solid "F".

Rating:

1.0

The guy in charge of the location is straight up rood and offensive. Told me to drop the uhaul somewhere else or he was going to beat me up

Rating:

5.0

She was awesome.

Rating:

2.0

truck was old, dirty, inside out. Console was off its pegs, cigarette butts and ashes throughout. Super strong odor of cig smoke, just plain dirty inside.

Rating:

2.0

Firstly, I requested to have a dolly with my uhual and I was charged and I didn’t receive one. Secondly, I was told that I would receive my initial payment of $80 back when I paid the final balance which was $112. I have yet to receive this. I was double charged and my account is now overdrawn. This is not a real uhual store. This is someone who has bought their own trucks and now rents them out. They are located in a corner store for Christ sakes. I will not be going back to this location. 10 out of 10 DO NOT recommend.

Rating:

3.0

Na

Rating:

1.0

Workers do not know what is going on.

Rating:

5.0

Very friendly person that helped me with the rental, was fast and easy....same with the return.. I would recommend this store to anyone specially because of service...thank you!

Rating:

5.0

Send my money for towing your trailer I would love too have a supervisor call me to get this done 831-710-0278 not happy with service