Customer Reviews for Stoneman Oil Co
(U-Haul Neighborhood Dealer)

225 reviews

217 Ash Ave NW   Wadena, MN 56482
(2 Blocks West of Hwy 71 on Hwy 10)

Location Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat: 8 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

217 Ash Ave NW
Wadena, MN 56482
(2 Blocks West of Hwy 71 on Hwy 10)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat: 8 am - 1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Clean the office

Lee Ann F. 
Rating:
5.0

Customer did not leave a comment.

Jennifer G. 
Rating:
5.0

Customer did not leave a comment.

Robert G. 
Rating:
4.0

Customer did not leave a comment.

Jon K. 
Rating:
5.0

Customer did not leave a comment.

randy S. 
Rating:
5.0

Jim did a exceptional job for us! Will use him again Thank you

Greg H. 
Rating:
5.0

Customer did not leave a comment.

NICOLE C. 
Rating:
4.0

Customer did not leave a comment.

Corrine M. 
Rating:
3.0

I had to drive 40 miles out of my way to pick it up to start --- because the local Uhaul rep didn't have one. The trailer floor was filthy dirty, the first trailer had a flat tire (thank goodness there was a 2nd trailer), but would think that if you know someone is coming to pick it, you would make sure that it was in proper working order. I was charged for 2 days on a 1 day rental. I was on hold calling Uhaul 1-800-GO-U-Haul (since Stoneman doesn't have a phone # to call listed anywhere) to get it straightened out for 54 minutes until someone answered. Tried the chat option and got no answer there either! ALWAYS make sure that they are charging you the correct amount when you pick it up. Now I need to wait 3-5 days for the correct amount to be returned. I have rented several Uhauls before from other locations and NEVER have had a problem until this one.

Sheri S. 
Rating:
5.0

Customer did not leave a comment.

Michele L. 
Rating:
5.0

If it wasn't for stoneman oil. I wouldn't have gotten a truck. My first location, Greens plumbing in Detroit Lakes didn't have my truck ready. It was a Scrabble to find me a truck. Yuck!! What a headache. Will only rent from Stoneman in Wadena again.

Brian N. 
Rating:
5.0

Customer did not leave a comment.

Isaac H. 
Rating:
5.0

Customer did not leave a comment.

JAMES G. 
Rating:
3.0

Customer did not leave a comment.

Jackie W. 
Rating:
5.0

Customer did not leave a comment.

Brian B. 
Rating:
5.0

Customer did not leave a comment.

James D. 
Rating:
1.0

the guy was very rude told him we would have it there in the afternoon sat and ask what time he close in a rude voice he said well im close just drop it off in front his hrs said till one this was around noon i will never rent from him i will go some where else. i ask him if i turn it in 2 days early if there is a refund of some kind due to me turning it in 2 days early when i rented it and had it for 4 days he said no we dont do that.. i said reason i was asking is cause neice moved from texas and got one he said said that is not the case very rude i am ashamed i have rented from uhaul for yrs and never had been treated like this any questions feel free to email me at brianslooking4u@yahoo.com

BRIAN B. 
Rating:
5.0

The Gentleman was very helpful and quick to return my call

Matthew J. 
Rating:
1.0

We were not informed that there was a Highway 10 blockage at the location. We wandered all around the area trying to find the truck, and happened to see it only by chance. We had to take a dirt track beyond the blocked off area to get to the truck. Very poor access and no information in advance. The searching took an hour and really delayed our eventual departure.

Jeffrey G. 
Rating:
5.0

Great place to deal with - every single time.

Dennis S. 
Rating:
5.0

Customer did not leave a comment.

Curtis J. 
Rating:
1.0

Make sure the truck is in good order and runs good

Lance S. 
Rating:
3.0

Customer did not leave a comment.

JENNIFER LYNN B. 
Rating:
3.0

Customer did not leave a comment.

JENNIFER LYNN B. 
Rating:
3.0

I would have refused the vehicle because it was filthy, however there wasn't another vehicle of the type I wanted available and I was on short timetable. Mr. Stoneman was very courteous and very knowledgable about the vehicle and equipment and UHaul procedures.

Arthur S. 
Rating:
4.0

Check equipment before leaving location

melanie C. 
Rating:
5.0

Service is always excellent.

Dennis S. 
Rating:
5.0

The guy came out right away, guided me to the spot to park the trailer, and unhooked it for me. I was in and out in less than 10 minutes.

bill G. 
Rating:
3.0

Going from Minnesota to Michigan, you made me purchase 4 days of renting when I only needed 2 days at most. So that was irritating, besides that maybe include a 3 ton winch on some trailers because I hauled a non running vehicle and we used a bobcat to push it on the trailer.

Shawn O. 
Rating:
5.0

Customer did not leave a comment.

Ida H. 
Rating:
3.0

Customer did not leave a comment.

Daniel N. 
Rating:
3.0

U can stop charging double .

Kohl H. 
Rating:
3.0

Only issue was that the windshield washer fluid was frozen and roads were wet so I had to stop numerous times to clean windshield. Don't know if that is pick up location problem?

William L. 
Rating:
5.0

Customer did not leave a comment.

Amanda H. 
Rating:
2.0

The blinker lights were not working and there was nut to hitch missing and the other nut was loose. Not much assistance was offered.

Jay S. 
Rating:
3.0

Customer did not leave a comment.

Leonard F. 
Rating:
5.0

Customer did not leave a comment.

Nancy V. 
Rating:
3.0

The contract I filled out ON-LINE was NOT transferred to this site - the gentleman had to RE-DO everything - which took another 45 minutes ... VERY SLOW ... not what I expected. VERY DISAPPOINTED . . .

Sherye C. 
Rating:
5.0

Customer did not leave a comment.

Steven F. 
Rating:
5.0

Customer did not leave a comment.

Dennis S. 
Rating:
5.0

Customer did not leave a comment.

Hayley K. 
Rating:
5.0

Absolutely the best experience I have had picking up equipment. The gentleman was quick and helpful. He also assisted in getting hooked up and out on the road.

Shawn M. 
Rating:
1.0

Truck issues include fans that would shut off when load on engine, so when driving through mountains no air in cab. Brakes sucked causing horrible steering wheel shaking. Chipped windshield. Location owner smoking inside.

Kristofer W. 
Rating:
4.0

Customer did not leave a comment.

Brianna C. 
Rating:
5.0

I was very happy with the service and experience!

Teresa W. 
Rating:
5.0

Service was outstanding. I forgot to get the utility dolly and did not have to ask for a refund as it was noticed and taken off before I could ask. I would recommend this location and Uhaul in general to anyone would listen.

James D. 
Rating:
3.0

Customer did not leave a comment.

Brian M. 
Rating:
3.0

clean truck

william R. 
Rating:
5.0

Customer did not leave a comment.

Edward B. 
Rating:
3.0

Customer did not leave a comment.

Wyatt O. 
Rating:
2.0

The inside of the truck was filthy. We had to clean it before driving. The office is dirty and smells like a dirty ashtray with body odor. The representative is dirty and smells. This man is the poorest representation of U haul we have ever interacted with. The trailer was attached to the U Haul and we were told it wouldn't be for loading. When Jody asked about unhooking the trailer, he said, “What do you mean you don't want it hooked up? I just did that!” So we took it home and unhooked it ourselves. We returned the truck clean. The windows were washed inside and out. Leave things better than when you found it; is a standard to live by. Thank you

teresa J. 
Rating:
3.0

Customer did not leave a comment.

Helen P. 
Rating:
3.0

Customer did not leave a comment.

Mark A. 
Rating:
5.0

Customer did not leave a comment.

Thomas P. 
Rating:
5.0

Enclosed trailer floors are too slippery and not tall enough. :)

TIM L. 
Rating:
5.0

Customer did not leave a comment.

Patty T. 
Rating:
5.0

Customer did not leave a comment.

RENAE E. 
Rating:
5.0

Customer did not leave a comment.

Rose L. 
Rating:
4.0

Customer did not leave a comment.

raymond S. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
2.0

Clean your store up and clean the truck before you rent it out again! Folks were decent to work with...but the exterior of the truck was filthy.

James N. 
Rating:
1.0

Now, here's a location I can comment on. It is the mere shell of a burnt out building, literally. Nailed to it was a key drop-off box. I left the keys in the box after parking the truck next to a smaller one in the lot.

John P. 
Rating:
3.0

Customer did not leave a comment.

Connie G. 
Rating:
4.0

Customer did not leave a comment.

Nancy L. 
Rating:
3.0

Had a good experience with picking up the trailer and returning it. Had no issues

Sharon H. 
Rating:
5.0

Customer did not leave a comment.

RENAE E. 
Rating:
2.0

Customer did not leave a comment.

Brian S. 
Rating:
2.0

Customer did not leave a comment.

Mercedez C. 
Rating:
4.0

Customer did not leave a comment.

Shawn H. 
Rating:
3.0

The drop off location had a fire right buy it so it made me a little nervous to leave the truck there but it worked out ok. i am sure as soon had fire area cleaned up will be ok

sharon L. 
Rating:
5.0

No problems.

Duane M. 
Rating:
5.0

Customer did not leave a comment.

Dick H. 
Rating:
3.0

I had put my credit card down for a hold ontell I brought it back to pay them cash. They changed my card and I had to pay cash. Never got my card refund for the hold. So I was charged twice for the U-Haul. ??

Candy W. 
Rating:
5.0

Customer did not leave a comment.

Nancy L. 
Rating:
5.0

Customer did not leave a comment.

Cindy B. 
Rating:
5.0

I will look other places to rent from i was sent to 2 diffrent places and treated very bad by person on phone.

anne M. 
Rating:
5.0

Customer did not leave a comment.

Jessica B. 
Rating:
5.0

All aspects of the order proceeded as expected. No surprises, always a good thing! The truck was clean and well maintained.

Patricia E M. 
Rating:
5.0

This company was amazing! I strongly recommend going to them for any moving needs. You won't be sorry.

Tracy T. 
Rating:
2.0

Truck was all over the road starring was a mess light in back would not turn on half the time

David R. 
Rating:
5.0

The guy at the front desk was super nice and helpful! Truck was almost brand new, 26' and ran on Unleaded! Overall, everything was perfect!

Beatrice H. 
Rating:
4.0

Customer did not leave a comment.

CHRIS L. 
Rating:
5.0

Customer did not leave a comment.

Donald N. 
Rating:
5.0

Customer did not leave a comment.

Peter C. 
Rating:
5.0

Customer did not leave a comment.

Andres P. 
Rating:
3.0

The office was poorly maintained and appeared unprofessional.

Michael R. 
Rating:
3.0

Customer did not leave a comment.

Dean M. 
Rating:
3.0

Customer did not leave a comment.

Dean M. 
Rating:
5.0

Wonderful, friendly staff.

Wendy R. 
Rating:
5.0

The drop box for returns works great. Saves me time.

Timothy I. 
Rating:
3.0

Customer did not leave a comment.

Ardell P. 
Rating:
5.0

Customer did not leave a comment.

Darrell H. 
Rating:
3.0

The receiving location had no idea that I was coming with the car hauler trailer. Bad communication on U Haul's part. The operator took it anyway and helped disconnect the trailer.

Mark M. 
Rating:
4.0

Customer did not leave a comment.

teresa C. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW Y. 
Rating:
5.0

Customer did not leave a comment.

karla R. 
Rating:
5.0

Customer did not leave a comment.

leonard N. 
Rating:
5.0

Customer did not leave a comment.

Kimberly P. 
Rating:
4.0

Customer did not leave a comment.

Darrell H. 
Rating:
3.0

Customer did not leave a comment.

James P. 
No reviews have been submitted for this location.

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