Customer Reviews for Sto & Go 24/7 Self Storage
(U-Haul Neighborhood Dealer)

1,147 reviews

2967 Hwy 11 N   North Bay, ON P1B8G3

(705) 474-9305

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–3 pm
  • Sun: 8 am–12 pm
Special Operating Hours
  • 3/29/2024: Closed
  • 3/30/2024: 8:00 am - 3:00 pm

Services at this Location:

Contact Us

(705) 474-9305

2967 Hwy 11 N
North Bay, ON P1B8G3

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–3 pm
  • Sun: 8 am–12 pm
Special Operating Hours
  • 3/29/2024: Closed
  • 3/30/2024: 8:00 am - 3:00 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Kevin Sheridan 
Rating:
5.0

Customer did not leave a comment.

Thomas Wilson 
Rating:
5.0

Everything was good. Good service from the gentleman in the office. He came down and helped me get the trailer hooked up and get me on my way.

Ken Hunter 
Rating:
5.0

Customer did not leave a comment.

Richard sarazin 
Rating:
5.0

Customer did not leave a comment.

Nolan Mackie 
Rating:
3.0

Customer did not leave a comment.

JOSEPH Atrauot 
Rating:
5.0

It was an excellent equipment at a fair price and the staff was quite helpful making it simple to rent and a pleasure to do business with.

earl ransom 
Rating:
4.0

Once I got the trailer home and opened it up, there was a tarp inside, and a small load of topsoil littered with dog food that I had to clean prior to use

KENNETH AYRES 
Rating:
5.0

The truck itself was clean, well- maintained, and ran smoothly throughout the entire move. Loading and unloading were a breeze with the convenient loading ramp and ample space in the back. Returning the truck was just as simple, with the staff making the process efficient and stress-free.

salmanul rashid 
Rating:
2.0

Be ready for me have my equipment ready instead of wasting half hour of my rental time to gather my equipment

MARGARETE TURCOTTE 
Rating:
3.0

Customer did not leave a comment.

Maxwell Church 
Rating:
5.0

Earlier pick up times.

Amy Rusk 
Rating:
5.0

Amazing service! Thank you very much to the employees who were working on Feb.29.2024, they were so kind and helpful, I have never rented a U-Haul before and the two men working made it go smoothly!

Olivia Ottaviano 
Rating:
5.0

Customer did not leave a comment.

Shawn Deschamps 
Rating:
5.0

Customer did not leave a comment.

jill picco 
Rating:
4.0

Customer did not leave a comment.

Daniel Lair 
Rating:
5.0

Customer did not leave a comment.

katarina lavine 
Rating:
5.0

Customer did not leave a comment.

doris veen 
Rating:
5.0

The two employees that I dealt with to get the trailer and return the trailer were very helpful and polite. Nice to do business with.

ken hebert 
Rating:
3.0

Customer did not leave a comment.

Eryk Rivard 
Rating:
5.0

Customer did not leave a comment.

bryan turcotte 
Rating:
5.0

excellent service! thank you

stephen deadman 
Rating:
5.0

Great customer service!

Alison Lush 
Rating:
5.0

Customer did not leave a comment.

natalie lebeau 
Rating:
1.0

the office staff were completely ignorant told me one price and find out it almost 200 dollars more tryed making more problem yelling

Mark Brown 
Rating:
5.0

Customer did not leave a comment.

Mason Dench 
Rating:
5.0

Customer did not leave a comment.

deepak khamba 
Rating:
5.0

Customer did not leave a comment.

Britney Maurice 
Rating:
5.0

Best customer service ever.

JOEL SAJI 
Rating:
5.0

Customer did not leave a comment.

shannon pomasini 
Rating:
3.0

Customer did not leave a comment.

Susie Doyle 
Rating:
5.0

Great service. The young lad at the counter was awesome and very helpful.

Oscar Quenneville 
Rating:
4.0

Customer did not leave a comment.

Steve Corbett 
Rating:
5.0

Customer did not leave a comment.

Darrell Wheesk 
Rating:
5.0

Customer did not leave a comment.

robert mayer 
Rating:
5.0

Customer did not leave a comment.

chad seely 
Rating:
3.0

Customer did not leave a comment.

RANDALL STANLEY 
Rating:
5.0

Customer did not leave a comment.

richard white 
Rating:
3.0

Customer did not leave a comment.

Deric Reichstein 
Rating:
4.0

Workers very polite and helpful

Shawn Gallagher 
Rating:
5.0

Very polite people

ALEJANDRO ENRIQUEZ 
Rating:
5.0

Customer did not leave a comment.

SURAJ CHAUDHARY 
Rating:
3.0

beaucoup de difficulté a se faire servir en Français et cela qu'importe l'heure du jour ou de la nuit. L'essence qui était a son niveau le plus bas était un problème majeur pour nous puisque de partir de Northbay pour se rendre la l'endroit ou nous allions le niveau d'essence ne nous permettait simplement pas de nous y rendre. La difficulté pour prendre possession des clés du camion était eu aussi très difficile .Encore une fois les instructions reçu en anglais seulement était problématique une fois encore

Yann Lacasse 
Rating:
5.0

Customer did not leave a comment.

Kirby Prosser 
Rating:
5.0

Some minor mechanical maintenance issues. But other than that it was great.

Jason Bigras 
Rating:
5.0

All good especially the customer service

mathew roy 
Rating:
5.0

I picked up and dropped off in the dark- If your sign was reflective or a light shined on it, your location would be a lot easier to find. Otherwise a great experience. Someone should probably check the brakes on the vehicle I rented at some Point in the next like 4/6 months but overall it was great. Very helpful and reasonably priced.

Genevieve Kiessling 
Rating:
5.0

Customer did not leave a comment.

Graham Barrow 
Rating:
5.0

Customer did not leave a comment.

ALEJANDRO ENRIQUEZ 
Rating:
5.0

The employee are very kind

lenika lopez 
Rating:
5.0

Customer did not leave a comment.

LYNDON ANDERSON 
Rating:
4.0

The 2 gentlemen I dealt with were quick and efficient with my rental...the van I had booked had a flat tire and I was immediately offered a pick up truck (which I preferred). Upon return of the vehicle, they noticed I had put in more gas in the tank than required...they immediately offered me a discount for the extra gas. That's what I call treating the customer fairly and professionally...will definitely call these people again. Robert B.

robert brisson 
Rating:
5.0

I highly recommend U-Haul for anyone in need of reliable and timely moving services.

Robin Potts 
Rating:
5.0

Customer did not leave a comment.

michael spanner 
Rating:
2.0

Truck cab was full of garbage. The moving blankets I reserved were not available.

Noel Coulas 
Rating:
5.0

Customer did not leave a comment.

Jason Cooper 
Rating:
5.0

Customer did not leave a comment.

Sarah Doulos 
Rating:
4.0

Customer did not leave a comment.

james lalonde 
Rating:
4.0

Thank you to the customer service agent who resolved the price Gouging due to head office scheduling or the person responsible for charging rates. The problem is not the location of pick up and drop off, its the people controlling the prices behind the scenes at head off, or call centers, where ever!!! 1. Head office policy MUST INCLUDE NOTIFYING THE CUSTOMERS THEIR CHARGE MAY BE SIGNIFICANTLY HIGHER nearly doubled upon arrival. 2. NOTIFY CUSTOMERS CLEARLY WHAT RATES AND DAYS WILL RESULT IN THE RIDUCULOUS CHARGES. When the customer walk through the door to pick up the keys, the call center or head office, or scheduler or person who charges the rates and prices should ask the customer their approximate distance, give them a price and STICK TO the price. DO NOT DARE PASS THE BLAME OF TO THE GUY OR LADY HANDING OUT, OR COLLECTING THE KEYS.

Meredith Thompson 
Rating:
5.0

Easy approved

Abhinav Abhinav 
Rating:
5.0

Excellent mid-month availability. Prompt, courteous service. 2023 pickup rented-great to see the newest models available. Perfect location. Please continue to provide the quality service and pricing!!

Tom MacLean 
Rating:
5.0

It was all good, Nabine (??) was most pleasant and helpful. Thanx

Glenn Demille 
Rating:
3.0

Customer did not leave a comment.

Lisa Byrnes 
Rating:
1.0

They don't listen to the customer at all

Sabrina Mabb 
Rating:
4.0

Customer did not leave a comment.

Derek Callahan 
Rating:
4.0

The 24/7 lock box for the keys to the truck was in poor condition and the lock did not work very well. Especially with cold hands.

Skyler Graham 
Rating:
1.0

Dean is ignorant no good do not rent for them they steal your money they rob you they harass you and charge you extra and for everything else even though you paid for your your insurance on your truck they’re gonna tell you no you’re paying for everything even though if you got into an accident or died or whatever they don’t care they just want their fucking money money because you’re a prick

karen Currie 
Rating:
5.0

Customer did not leave a comment.

Hunter Howard 
Rating:
5.0

Customer did not leave a comment.

aaron rodgers 
Rating:
4.0

Need Better online pickup

Rodney Stamler 
Rating:
4.0

Customer did not leave a comment.

Hubert Fischer 
Rating:
4.0

Customer did not leave a comment.

Adam Davis 
Rating:
5.0

Everything was great even the people who were working were so kind and helped me through the whole thing.

Noah Starcevic 
Rating:
5.0

Truck broke down and spent 3 hours back and forth with UHaul and Roadside Assistance. Finally they made it work out with a trailer in replace of truck but delayed our move by hours and not finishing until evening which made for an extra long day. In the end we were very pleased that we received a full refund so with everything that happened that was a pleasant surprise and good service!

Joanne Watson 
Rating:
3.0

App wouldn't accept my photo of where I parked. Tried at least a dozen pictures from different angles etc. It asked to show building and signage. There wasn't any as I parked along the front facing the road beside 3 other trucks. I gave up and just deposited the key.

Matthew Green 
Rating:
3.0

customer service not the best price on trucks good, trucks ok.

Douglas G Howe 
Rating:
5.0

Friendly service and I would hesitate to rent from them again. Thank you.

Laurent Paquette 
Rating:
5.0

Good communication, very helpful. Will use them again.

George Cooper 
Rating:
5.0

The gentlemen who looked after us were friendly and helpful. My experience was perfect

Naomi Lafrance 
Rating:
5.0

Customer did not leave a comment.

kevin cosgrove 
Rating:
4.0

Could not access wifi from site to do after hours check in...

Kathleen Wells 
Rating:
5.0

Got a rental truck on a Sunday morning, I would consider myself lucky.

Aakash Shanischara 
Rating:
5.0

Sorry cup holders

Graeme Dufour 
Rating:
5.0

The guys were amazing to deal wi5h and super professional. I will definitely be back

Brendon Haggart 
Rating:
5.0

Service was friendly and fast. Trailer was clean. No problem with drop off. Was using a different U-Haul location and had minor problems with staff and equipment. Will definitely switch to this location in the future. Thank you for making our move smooth.

Bonnie Seaman 
Rating:
1.0

Had storage long term. Kept increasing the storage fee. Unit was wet, and full of mice. Had to keep cleaning dead mice and their droppings. I would not recommend this storage facility to anyone. I lost a lot of items because of rain and mice damage. I know this will not show on reviews.

Bonnie Hart  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark Sajatovic 
Rating:
4.0

Even though we rented this utility trailer for 2 days. We returned it within 2 hours of picking it up. It was advertised as a 6’x12’ trailer which is what we needed, however the ramp was only 5’ wide, therefore could not load our equipment onto the trailer. Will not be renting this trailer again.

Vincent Gagne 
Rating:
3.0

Our drop off location was Main Street North Bay, which was non existent! We went to the Hwy 11 North location where the attendant Threatened to charge $250 for a drop off at a different location. Felt like we were being scammed. Next time I will rent a truck from anyone else but UHaul!!

Darrin Willitts 
Rating:
3.0

Please don't speak amongst yourselves in a foreign language when I'm an English speaking customer in your presence. Guessing at how much gas to put in was a challenge. You told me to put in a certain amount of liters if I used a certain amount. I just filled it to the half mark. I have no idea how many litres to pump. Those filling up instructions are not good. Neither myself or my daughter understood.

JUDY lue 
Rating:
4.0

Customer did not leave a comment.

Michael Hodgins 
Rating:
3.0

The location was supposed to close at 3 pm on Saturday. Showed up at 2 pm for no one to be found and gate was closed.

katia courie 
Rating:
5.0

Customer did not leave a comment.

Denis Santos 
Rating:
5.0

Customer did not leave a comment.

jim valerio 
Rating:
5.0

Customer did not leave a comment.

LYNN AND JIM PICHE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vincent Deforge 
Rating:
3.0

Customer did not leave a comment.

Trevor Davis 
Rating:
5.0

Appreciated the ability to drop and go when we were done with the trailer.

Andrew Weeks 
Rating:
5.0

Customer did not leave a comment.

Wayne Desormeau 
Rating:
3.0

No issues. Simple return.

daniel dunn 
Rating:
4.0

Customer did not leave a comment.

Danielle Fortin 
Rating:
5.0

The staff here is always friendly and professional. We keep coming back.

GREGORY RICKWOOD 
Rating:
3.0

The area around the units was always plowed out in the winter and accessible. Some issues with the ice buildup under the door making it difficult to open, but the staff would clean and salt when I asked, so the door could be opened. No issues with the unit itself, was clean and dry.

DOUGLAS SANDS  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Rhonda J ADE  |  Overall Experience 
Rating:
5.0

Excellent staff, great customer service! Good equipment and clean facility!

Sean Fuller  |  Overall Experience 
Rating:
3.0

Mice chewed and pooped through much of our stuff. When I moved out I left a message asking them to call if any concerns but never heard till over a month later. Refund was given but there is a strange 80 something charge on my receipt?

Kendra Wilkins  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Thomas McMahon  |  Overall Experience 
Rating:
5.0

The deposit fee is ridiculous, since I'm paying for the storage up front, the amount should be clarified on the website. I'm currently homeless with my household belongings in a truck ATM and barely came up with the 85$ that the storage was listed as on the website. There is no other U-Haul in North Bay, is there any way I can waive the deposit fee until the next month?

Caitlin Burn  |  Reservation 
Rating:
5.0

The staff are friendly and help and all the facilities are very well kept.

Scott Bradford  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anne Loyst  |  Overall Experience 
Rating:
5.0

I had nothing but good experiences storing my things at the North Bay Sto and Go. The staff were always available, pleasant and helpful. And I had no issues with the quality of the storage units. I would definitely recommend this place to family and friends.

VALARIE HUNTER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alexandra Leggett  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Luc Guindon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel Lair  |  Overall Experience 
Rating:
5.0

Served it’s purpose at a fair price. Thanks.

STEVE TANNER   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Desmond Paul  |  Overall Experience 
Rating:
5.0

Excellent company and staff. Best customer service I have ever experienced. I would like all companies to have as friendly and helpful staff as I have found here.

SCOTT MACDONALD  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TODD & Jennifer BRADLEY  |  Overall Experience 
Rating:
5.0

Treated well thank you

Rick Lake  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRANDON HOGG  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

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