Comentarios de los clientes para Sto & Go 24/7 Self Storage

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Sto & Go 24/7 Self Storage

Clasificación general:

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Tom M.
Clasificación:

Made reservation for 9am Nov.27 2020 , for 20" truck and utility dolly. Show up at 9am no 20' truck and they say not till 10am. 15' avaialable. ineed 20' truck so come back at 9.55am still no truck. I take 15' have to make two trips to move everything. So now i double my kilometers,fuel and time. no discounts or $50 reservation guarantee U-Haul agrees to contact reserved customer the day prior to pickup to finalize time, place and equipment size. If this varies from customer's reservation preference and an acceptable alternative is not agreeable, U-Haul will make a $50 Reservation Guarantee payment, the reservation will be terminated and the matter closed. Should U-Haul, through its fault, fail to contact customer the day prior and be unable to meet preferred time, place or size, then the $50 Reservation Guarantee will be paid and U-Haul will still attempt to fill the reservation.

Susan N.
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Smooth easy pick up and drop off process.

Andrew H.
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Windshield had a massive crack that hadn't been noticed by staff even after our walk around/circle check.

Pierre G.
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Great friendly service

debbie L.
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i was very please from the first phone call to the drop off of the truck, thank you.

CATHERINED B.
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t. not one thing, the guys were extremely helpful and very polite, from now on that is my go-to place. if anything they should get a Christmas bonus these men are very professional and I believe they are going places in life. Sincerely Catherine

Carl B.
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Uhaul screwed me around and gave me a 26 foot truck to move my 5 bedroom house but only gave it to me for 2 hours. I will never trust Uhaul again for my move, EVER! I will warn people of Uhaul's shady tactics and to never take for granted that they have integrity. The location that helped us was fantastic. They got me a truck and we were able to move despite Uhaul's garbage.

JUDY H.
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I couldn't think of a thing that would be better. My service was TOP NOTCH!! The representatives were friendly and helpful. Thanks for my SMOOTH MOVE.

PETERALLISON M.
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Excellent service, keep up the good work,

lukmaan W.
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Everything was a 100% organized. Nothing to improve upon!

PETERALLISON M.
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Nothing keep up the great hospitality

louise G.
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El cliente no dejó un comentario.

PETER M.
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Excellent, keep up the great hospitality

John M.
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Website was confusing. Outlet and truck were great.

Jim L.
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Only issue was with online quote. Not going to a reservation but truck was there and ready to go.

lorraine S.
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Make sure you have the proper mileage. I had to pay extra mileage. I have told them 300 km they put 195 km. Was not happy.

Kevin M.
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El cliente no dejó un comentario.

Matthew T.
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El cliente no dejó un comentario.

Jeffrey D.
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El cliente no dejó un comentario.

Gary B.
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El cliente no dejó un comentario.

Amanda S.
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Thank you! 😄 you all are great!

greg O.
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El cliente no dejó un comentario.

BRIAN B.
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Very professional people.

Stan G.
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El cliente no dejó un comentario.

guy L.
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El cliente no dejó un comentario.

SAM L.
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El cliente no dejó un comentario.

Lucy D.
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As for this location, the staff on the ground were wonderful. They were not the problem, I had booked 2 separate days with the company at the above address, the office down south were the ones that were the issue. This booking was done in a matter that I would get the vehicle needed while the company in the south was diminishing my need for the 15 footer to a van. I new what I needed, the van was not it. If I would of needed something smaller I would of used my pick up truck. When moving my furniture and belonging from a house to another, believe me a van would not of done the trick. From town to town or city to city, the companies that are from those areas know what is needed for the customers. So the head company should follow suit and not interfere in their booking of equipment and vehicles needed.

Steve R.
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El cliente no dejó un comentario.

Letitia H.
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El cliente no dejó un comentario.

James S.
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El cliente no dejó un comentario.

Justin L.
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Earlier confirmation that the u haul is available for pickup (the vehicle is in their inventory).

David D.
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El cliente no dejó un comentario.

Sharon S.
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El cliente no dejó un comentario.

ROXANNE S.
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Absolutely fabulous customer service by Kailey who saved us in an emergency when our vehicle broke down and we needed a van asap!!

Louis C.
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I was quite pleased with the service. The fact that my pick-up location was changed multiple times actually worked in my favor but would have been quite frustrating had I required my rental from my departure location in the Sault. Otherwise quite pleased with the process communication and ability to do things online.

DANIEL P.
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El cliente no dejó un comentario.

Kendra Jade N.
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The service was excellent. Kaley (Kasey) was so lovely and took care of us when the app wasn't working. Would go again and will let others know.

STEPHEN M.
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Nothing ... the service was excellent - absolutely no complaints.

Erica C.
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El cliente no dejó un comentario.

john M.
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Great service and equipment I will return for sure

Garry A.
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El cliente no dejó un comentario.

DENIS GRAHAM K.
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El cliente no dejó un comentario.

Angela R.
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My Tiguan was not able to take the load of such a trailer. It should have never been rented to me. I would like a full refund.

Jeff M.
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El cliente no dejó un comentario.

Cheryl P.
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El cliente no dejó un comentario.

Martin M.
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had what i needed and the rental attendant was excellent to deal with

valerie S.
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El cliente no dejó un comentario.

Bruce M.
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Return voice mail messages. Once there young man was very helpful, courteous. Saved my day.

David A.
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El cliente no dejó un comentario.

PIERREJOSEPHPAUL C.
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El cliente no dejó un comentario.

Steve B.
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El cliente no dejó un comentario.

Philip C.
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It takes a while on the computer to get the booking completed. It would be good if the workflow could be streamlined better.

paul N.
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Get more 6x12 in Northern Ontario locations. None in Kapuskasing, none in Hearst, none in Cochrane, none in Timmins. Thee we closest was a 6 hour one way drive therefore 12 hours to get it. That's not reliable and we paid more as the contract was non transferable .We had booked one month in advance from Kapuskasing

John D.
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Customer service was excellent!

Dan G.
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El cliente no dejó un comentario.

Mike F.
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The agent Kaley was fantastic to deal with so much so she left an impression on me. Very polite and courteous, very knowledgable. Her positive energy resulted in a great customer service experience for me. I've rented many times before and by far, this has been the best experience in terms product knowledge, process of order and agent personality. Uhaul is very lucky to have her as an agent.

Helen S.
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Thanks so much for the experience very friendly staff

Anne K.
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Very professional At both ends Great staff!!

Benard G.
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El cliente no dejó un comentario.

Mark C.
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El cliente no dejó un comentario.

Peter M.
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Excellent customer service, great job

KARL S.
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Great experience! Thank you!

Darryl T.
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El cliente no dejó un comentario.

Denis B.
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Excellent service, all my needs were anticipated. I especially appreciated the active offers as they helped me navigate your rental services.

Julie S.
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El cliente no dejó un comentario.

Divyang B.
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El cliente no dejó un comentario.

DEBBY P.
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No ramp to use.

Nick R.
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The Truck I had originally requested wasnt avalible and I didnt find out until 30 minuites before my pickup an dispitet the site saying if you reservation isnt gaurenteed that youll get a 50 credit but I got nothing.

DANIEL V.
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El cliente no dejó un comentario.

Gerry C.
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Kaily was awesome. Very friendly and informative and helpful

Fur H.
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Great service great people that work there. Thumbs up .

George D.
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El cliente no dejó un comentario.

Ravinder S.
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Great experience. Loved the online check-in and check-out.

jim V.
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Quick efficient friendly service

William B.
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El cliente no dejó un comentario.

Tammy S.
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I had thought I completed the entire rental online when indeed it wasn't. When I went to pick it up, I had to wait a while. The person was taking forever to get me ready.

MIKE P.
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Guy was great. Allow more drop off locations.

Kathleen J.
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Everything is just wonderful

François P.
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El cliente no dejó un comentario.

Divyang B.
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Kalley the service provider is excellent. She is very friendly and helpful. I suggest everyone to go this location. Keep it up.

Heather L.
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El cliente no dejó un comentario.

Chris B.
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El cliente no dejó un comentario.

Jacob K.
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El cliente no dejó un comentario.

Shayn K.
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El cliente no dejó un comentario.

jason M.
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Gas up the Truck for starters. I had less then a quarter tank. The truck ran okay but the check engine light was on from the start. If I wasn't in a rush I would have made a stink about both issues.

mary L.
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El cliente no dejó un comentario.

Shelagh G.
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Excellent service, would return!

Micheal D.
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El cliente no dejó un comentario.

John C.
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El cliente no dejó un comentario.

Todd D.
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El cliente no dejó un comentario.

Breanne P.
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We dropped the truck off after hours so there was no personnel there at that time. However, we have dropped trucks off at this location before and have a storage unit with this location and the personnel there are friendly, helpful and organized. Always a great experience with them.

Vicente B.
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Instructions, tips and advice was provided, staff was friendly and helpful. Highly recommended.

Richard C.
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Our experience with Sto & Go 24/7 Self Storage was excellent ! Truck was clean and the staff is friendly, helpful and efficient. Highly recommended !

Dean G.
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Picked up the truck Friday at 4 truck smelled like smoke was not cleaned got to the place where we moved the stuff and my one son said one of the back up lights was not working. So clearly they are not checking and cleaning the vehicles as often as they should be and the guy never came out do a walk around in case there was something wrong I told the guy when I brought it back about the smell of smoke and the back up light not working and all he said was oh ? So that tells me also that they don't check the vehicle properly and all the time. Reserving the vehicle was great but the rest was not.

Alejandro E.
Clasificación:

Siempre buen servicio. Lo único que van 2 veces que rento el tráiler y me dan uno más grande porque no tienen otro. Demasiado grande y pesado para traerlo en ciudad y carretera. Gracias

armand C.
Clasificación:

Guys, you all need to be reminded here that this is Northern Ontario Canada, and for safety's sake for both passengers and oncoming traffic in this region that “Winter Tires” are a must, and should not be considered an option. For such a rich U.S. Company to allow it's vehicles and users to travel these highways is irresponsible. On another note with regards to gasoline usage, real rental companies will have you leave with a full tank of gasoline and upon returning the said vehicle, it must be full.

Jeff G.
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El cliente no dejó un comentario.

Shawn B.
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El cliente no dejó un comentario.

rebbecca C.
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El cliente no dejó un comentario.

verdon V.
Clasificación:

Friendly and helpful people here. All good,

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