Customer Reviews for Stevens Auto Services
(U-Haul Neighborhood Dealer)

Clasificación:

4.0

Nada

Clasificación:

4.0

The lot is a little tight and Monroe St is a little hard-to-find without a GPS device. But, the team there was able to connect the auto-transport to the 10 footer U-Haul truck okay. Then, later in the dau )after loading our truck, I also helped by driving our small car (Nisson Versa) onto the transport okay and they chained and strapped it down (very tight) so it was snug and a bug in a (or on a) rug. Steve and his supervisor were good to work with.

Clasificación:

3.0

First UHaul changed my original location which was walking distance to another town about 3 miles away. Then I realized that while I had booked a 20' truck, the location gave a me a 17 ' rickety truck with no explanation why this was changed. What should have been a 5-6 hour move took me 12 hours - double the time. The location closes at 8:00 PM. But they were kind enough to allow me to drop off later. Not happy with this shitty experience!

Clasificación:

4.0

I was originally sent to Newark to pick up the truck and as I got there I was told they didn't have a truck for me. I was sent to Garfield to get the truck I called Sunday to the Newark location and was told that they had the truck, no one notified me until I arrived at the Newark location that no truck was available

Clasificación:

1.0

I picked up a dirty van, and when I returned it I was charged $25.00 for van cleaning, Smh. Yes, I know for a fact some dirt was left behind in the back from me, but you gave me a dirty van to start with. I rent with U-Haul Passaic all the time this and I always get top rate customer service. I called to request a refund for the charge and the guy gave me the run around.

Clasificación:

5.0

The gentleman that handled my reservation was quite friendly. He explained everything to me and help me scan my license. I will recommend his U haul facility.