Great customer service!Kathleen P.
Customer Reviews for Steve & Jerrys
(U-Haul Neighborhood Dealer)
Madison, OH 44057
(Located on the Intersection of Middle Ridge and Hubbard Rd)
Servicios en esta ubicación:
- Mon–Fri9 a. m. - 4:30 p. m.
- Sábado9 a. m. - 12 p. m.
- 12/3/2022: 8:30 a. m. - 10:00 a. m.
- 12/10/2022: 8:30 a. m. - 10:00 a. m.
- 12/17/2022: 8:30 a. m. - 10:00 a. m.
- 12/23/2022 - 1/2/2023: cerrado
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Outstanding customer service!Crystal K.
El cliente no dejó un comentario.Robert B.
El cliente no dejó un comentario.Stacey C.
We were rented a ROACH infested truck without our knowledge. The pickup location (somehow) overlooked the cleaning and sanitation of their vehicles. WOULD NOT recommend pickup at this location in the future.Matthew M.
El cliente no dejó un comentario.MARTIN S.
Great experience, thank you!!Garrett S.
El cliente no dejó un comentario.Larry M.
IDK how you could improve this process- I rented the truck online, stopped in to change the pick up time, picked the truck and dolly up in person. Very smooth, efficient and simply process. Everyone I spoke with was nice, knowledgeable and willing to help!Cheryl B.
El cliente no dejó un comentario.Joseph H.
I got the truck with 3/4 fuel. when we took it back it was full. Did we get an adjustment for this? With the cost of gas it's a pretty big deal.Joy D.
El cliente no dejó un comentario.Larry M.
El cliente no dejó un comentario.ANTHONY A.
El cliente no dejó un comentario.jan W.
El cliente no dejó un comentario.Hunter E.
El cliente no dejó un comentario.Elaine M.
El cliente no dejó un comentario.Tim C.
Very friendly and helpful staffMichael W.
Everything was really fine except we were charged for renting a furniture dolly, that we wanted, but there was no dolly when we got the truck. It was fine, we managed without it but we were still charged the $7.00 Other than that it was a great and easy serviceEric S.
El cliente no dejó un comentario.PAMELA L.
El cliente no dejó un comentario.Michael M.
El cliente no dejó un comentario.Wayne C.
El cliente no dejó un comentario.Kirk O.
El cliente no dejó un comentario.Susan H.
In the end was satisfied with both places but figured I would get some of the almost 400 back.Tim P.
El cliente no dejó un comentario.Joy L.
El cliente no dejó un comentario.Christina V.
I really only have one, they are very professional and very friendly.Sharron K.
El cliente no dejó un comentario.John V.
Workers were extremely kind and helpful.Lois R.
Outstanding Service, Thank you U-Haul. I've been using U-Haul for over 49 years and never received less then excellent service,Gary M.
El cliente no dejó un comentario.Mark S.
Absolutely outstandingROBERT S.
Tires were bald on the truck and we got stuck in the mud. Getting though to the service line was not good. I ended up hiring and paying for a towing company to pull the truck out of the mudKatherine B.
Owner was very kind and friendly.JAIMIE V.
El cliente no dejó un comentario.JONATHAN D.
El cliente no dejó un comentario.John K.
El cliente no dejó un comentario.JONATHAN C.
My service from this location was great.Nicholas R.
Very friendly. The return was so easy. Rented the U-Haul truck to move my daughter. Would highly recommend!James S.
After onloading the truck,we started it to leave and the check engine light came on and the truck would not shift into gear, the power brake pump didn't turn on and the truck only idled and would not rev when depressing the gas pedal. We shut the truck off and restarted it then it worked. Uhaul needs to check the service and operation of the trucks before renting.TAMMY H.
Very positive experienceTHOMAS P.
El cliente no dejó un comentario.JONATHAN W.
El cliente no dejó un comentario.Joshua J.
El cliente no dejó un comentario.Cayden R.
El cliente no dejó un comentario.CLAUDETTE A.
No need for improvementRichard T.
Steve & Jerrys is amazing. They made renting a truck easy and quick.WILLIAM H.
Steve and Jerrrys was greatCHRISTINE B.
Wonderful friendly customer serviceThomas M.
El cliente no dejó un comentario.John C.
They were closed when I dropped off the truck.Brent W.
Wish I could if picked up from Steve and Jerry's as they were really close to my home but didn't have any trailers available 😩JOHN M.
El cliente no dejó un comentario.David H.
Make sure all tires are in good condition. Had one blow out and took over an hour on the side of a busy highway, high heat outside, before someone came to fix tire.DEBORAH P.
Online truck pickup was a cool feature! Definitely do it again if I need a uhaul truck!Mike C.
El cliente no dejó un comentario.Edward H.
We did after hours drop offSarah R.
El cliente no dejó un comentario.Michelle D.
I was lucky to have booked well ahead of my moving date.ANTHONY M.
The no contact pick up and drop off experience was bad. Way too many steps to perform online. Pictures would load to dispute damage. Had to call customer service, waiting 20 minutes on the phone, and try again. Overall tried 5 times before sending pics to customer service rep. She was wonderful! Drop off had less steps but still a pain.Sandra F.
El cliente no dejó un comentario.DANIEL M.
El cliente no dejó un comentario.SAADAT R.
Dropped off using 24/7 truck share. Drop box was easy to find.David O.
Staff friendly and helpful!Sarah S.
What started off as an unsure experience due to my reservation being changed twice, then a major issue with the mobile check in to pick up my truck, the lady working at this location was very sure to take of me. She took her time, did all that she could to make sure I was checked in and able to get my truck. I would certainly recommend this location to everyone!deedra B.
El cliente no dejó un comentario.mike E.
El cliente no dejó un comentario.JAMES H.
I was guaranteed a refund of $100.00 at drop off. It was in my paperwork. Never received it. I'm on SSDI, if I would've known the contracts were false, I would've used a different company.!.Adrea B.
El cliente no dejó un comentario.SANDRA A.
El cliente no dejó un comentario.MICHAEL C.
Friendly and fastTIMOTHY L.
El cliente no dejó un comentario.THOMAS M.
El cliente no dejó un comentario.CHERYL H.
El cliente no dejó un comentario.William B.
El cliente no dejó un comentario.Randall J.
Only issues I had was with the uhaul app. I booked online and the truck was double booked. Then I was charged twice for the rentals.matthew D.
El cliente no dejó un comentario.Sarah K.
IT WAS THE EASIEST PART OF THE DAY!!! VERY FRIENDLYjenn I.
El cliente no dejó un comentario.Dj S.
Plow the drive way were the trucks are stored, spent and extra 1/2 hr digging out the truck after getting stuck ...need to update 24/7 service, had taken several pic of photo ID just to be denied, and had to battle with Eon from 800 customer service for a brick and mortar store...finally talked to a operator at (216) area code who walked us thru without any problems...Ran over the 24 deadline , but was happy for just the one day rental price, Owner of location was very nice and polite, but Uhaul may not be getting busy from any of my friends in the near future...TIMOTHY B.
El cliente no dejó un comentario.Amanda P.
El cliente no dejó un comentario.CLAUDE P.
El cliente no dejó un comentario.MICHAEL M.
Very friendly and helpful customer service associate!KEVINCHARLES S.
El cliente no dejó un comentario.Glenn P.
El cliente no dejó un comentario.Rick J.
Very friendly and jovial staff. I enjoyed the time spent doing the final paperwork for the pick up. No improvement needed.Mark S.
Nothing really. They were very helpful and instructive.Gary T.
El cliente no dejó un comentario.Gene L.
El cliente no dejó un comentario.RAYMOND S.
Very helpful with the paperwork and informative.I will rent from Steve and Jerry's again.Terry F.
El cliente no dejó un comentario.CONNIE W.
El cliente no dejó un comentario.Robert K.
Everything was very good smooth pick up and drop off wouldn't change a thingLarry M.
This location is my favorite place to rent the trucks and trailers from.The lady that rents the equipment there is a outstanding person to deal with.She is very friendly and very professional. I will keep coming back every time to rent trucks and trailers. Thank you steve and Jerry's.RICHARD T.
El cliente no dejó un comentario.SCOTT M.
The mobile check in feature is nice. I paid for a dolly but did not get one. When I called to inform customer service they told me that they couldn't credit me until after I returned the truck. They said they "noted" my account but I was still charged. The location that I wanted to pick my truck up from had trucks but I was directed to a location that was 10 miles further away. My original reservation showed the location that I wanted. I guess that an extra $20 for Uhaul.Sarah D.
The people at Steve and Jerry's are great.No improvement is needed.Richard T.