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cathy S.
Customer Reviews for Stereo & DJ Outlet
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Had to wait a half hour for service due the many enterprises being performed at this location
Scott M.Uhual should install lazyboy lifts on their rental trailers.
SANTOS I.Very expensive just for 3 hours also we waited around 25 minutes just for the lady to help us bad location drunk people hanging around outside and in the store
Lisa Jayne D.Nothing …. The lady was so sweet and kind differently would go back and recommend to family's and friends
SAY S.Truck only had an eighth of a tank of gas when they issued it to me. Owner forced me to return the truck with a quarter tank of gas just by it not being issued with a quarter tank of gas. Truck had overheating issues and did not run properly.
SEAN DAVID M.Servicio al cliente de excelencia.
Starlene Dewitt M.The app was very confusing and did not allow to leave comments or concerns to return the rental. Overall a very bad experience. The workers were excellent. Alexis is super sweet.
Daniel Franklin K.The people there was very friendly.
viengxay M.Nothing the sales associate was very pleasant and nice. She even offered to see if there was a truck the same size available @ a closer place to where I would be moving to. I would recommend this place to whomever needs moving equipment, U-Haul service, & help moving anything. She made sure the U-Haul was cleaned and sanitized as well. What a great place to come. Thank you for all your help
Essie B P.Truck lights were not bright enough
MANKHED S.Awful
CHRISTOPHER M.Everything was amazing
ALEJANDRO R.Check the vehicle for faulty equipment of exterior and interior.
GERALD M.Nothing. Everything was excellent.
JULIO H.The location did not have the dollies inside the truck so I had to double back for them. The blankets were not in there either. I had paid movers to come help me move which delayed the process. I use the truck share to rent the truck and it ended up being slower
ELIZABETH R.Nothing it was good
Chris A.Dropped off the rental. Employee at front says she was too busy to check my rental in and was told to leave it and she'll get to it. Worst mistake. Later, I got a call from Uhaul asking when I was dropping the rental off. Then they tried locating it in the lot and says they can't find it. All this was delt with while I was driving back home across the states. Eventually they located it by the next day, but I shouldn't have to experience this due to their negligence.
ERIK L.It was a very crowded parking lot very messy, in a terrible location in the city. I would not recommend anyone dropping anything off at this location.
Mary N.Great customer service, fast and efficient service.
ALLANDA M.Although the service was average, we wished the location was prepared with the equipment requested, ready to go for us. We did the online check-in before arriving but still had to wait 10 minutes to be helped because they were short on staff (understandable because of small location). After we got the UHaul truck (which was missing the metal hooks in the cargo area and made securing our load more difficult), they forgot to give us our equipment. We ran back to ask them for our dolly and furniture pads, and then once we got to the truck again, noticed we were missing a furniture pad and had to run back again to request for these items as to not get charged for any missing items. They were minor things that were easily solved, but did add on to our burden of already managing a stressful move as it reduced our confidence in our truck rental/service.
MARIANNE S.Good job!
THERESA MANUEL P.Descuentos
PHUONG NHU D.Everyone's was so nice.
ROBERT L.Alexis was an Amazing help! Great job!!
JULIO H.Bueno
RAVINDER S.Very good attitude of employees, but make sure to review vehicle before and notify customer of condition of any warning signal.
REBECA P.The customer service at this exact location was beyond great. They went out of their way to make sure we had everything clear and answered and were super helpful through it all HIGHLY satisfied and will defiantly recommend! Gracias.
KARLA S.Nothing! The owner and employees were fabulous!
Ashley H.The location was great but the vehicle was run down and a death trap. I called twice for assistance and you don't have enough operators to handle your calls, which leads me to believe that many of your vehicles are not maintained properly. The vehicle was stuck into gear and I had problems driving it. Never again will I rent from uhual. We were only able to do one run with this vehicle and I still have a majority of my stuff at the old residence. Needless to say, I will use budget truck rental for the remainder next weekend.
Jane G.Thank you uhaul you make moving easier!
Danny R.These ppl lie
erma O.Thank you Mari for an excellent experience!
Julio H.Truck was not clean gas cap was not the right cap it didnt close and the check engine light went on and said tighten gas cap However the return location Sanchez Feed & Seed was an awesome experience
JOSE M.The personal attention and individual customer service that is provided could improve. Having siad that, I did not receive terrible service, however the service I did get could not be rated as above average if that, This location has three workers that I counted and one was watching the entry door plus handicapped so not actually providing customer service; and a large number of customers in the store.It took 43 minutes for the rental transaction to be completed. The amount of time to process paperwork and print out a receipt was exorbitant and unnecessary. The lady helping me never once looked me in the eye and only shortly looked up from her phone. She LITERALLY YELLED ACROSS THE STORE to another employee, which alone is not terrible, however I was standing in front of her and directly in the line of travel for her voice. She yelled in my face. The use of curse words was liberal and the store was EXTREMELY crowded, despite the COVID-19 restrictions. overall it was a below average borderline downright terrible rental process to get a U-Haul truck, but the truck worked perfect for the job and the location kept the truck clean. Lastly, she marked the tank as FULL before I left and when I got in the truck it was at 3/4 of a tank.
MICHELLE R.Everyone was super friendly and helpful at this pickup location. However, the trailer was not clean - it was grimey and dirty and smelled so intensely of marijuana that even our clothes hanging in the trailer started smelling after a few days.
EMILY K.Perdi mi cartera estoy segura se Cayo debajo delaciento porfavor de revisar. I lost my wallet I'm sure is under the seat plz check
Juana R.This location is in a gang infested area. The Smoke Shop is extremely busy and the patrons are shady characters. Many homeless on the lot asking for money. Little to no available parking. Very unsafe I was afraid to get off my car. I had my son follow me to return the truck.
Marcela H.Good service, good price
Humberto A.Service was unwelcoming and terrible. A lot of miscommunication between employees. I made reservations online and upon my arrival, I got help as soon as I found someone and it took more than 15 minutes to get a 10' uhaul while the employee sounded demanding in telling me to give her any information she needs. I mentioned I would drop the U-Haul off at a different location; the following day, I called the location where I picked up the U-Haul and a lady who sounded very rude told me I have to return the U-Haul to the same location.
Syvilay H.Please improve the app. Had trouble clicking on "dispute/take photo". It would select everything, instead of clicking on button. Connection issues when submitting. Having to cancel forms in order to continue. Which will results in losing or skipping data input, causing inaccurate/incorrect information.
ky Y.Too expensive for the Uhaul experience. Will reeder to other agencies in the future when needed.
Augustine O.Opened door to drive it smelled like someone smoked . My sinuses were not happy for breathing and on top of that fires bringing smoke. Other than that customer service was great and very great customer service
DAWNA V.Pick up the phone!!! Waiting 45 min to make res is unacceptable.
JOSIP B.Have the truck inside cab clean! & mirrors! Location was far from our home & in a not inviting locale. Personnel who assisted us was the best! Friendly & expedient!
Suzanne M.I rent all the time, have been to tons of uhaul places all over the USA. Customer was on point. I would rent from this location again.
Josh P.I was charged additional $8 when I already put $10 in gas. I only drove the vehicle 7 miles I just thought it was ridiculous that's all.
Hope L.Too much going on in store, not enough staff, wait time for both pick up And return exceeded 15 minutes. A/C was not fully functional in truck.
Daniel G.The personal was not really train to guide people doing mobile return truck. I had to figure everything on my own.
Moises R.Too busy, not enough training
Cheyenne N.Mari and her staff are amazing ?? I am definitely giving 5 ?? Thank you very much!!!!!
Janine G.Lock your U-Hauls, park them inside a fenced areas, I found homeless person Inside my U-Haul he was clearly on drugs, I also doing caps the needles and the U-Haul had a really bad urine smell also my head light was out
Juan M.Alexis was extremely helpful!!
Cathy W.The check engine light came on during my rental I had to let truck cool off I called roadside and they said someone would come look at it after a hour no one showed up did anyone bother to do anything no not at all. I was charged more then my reciept showed on uhaul.com and did they bother to apologize and correct the price no way they did not never again will I rent
David B.Nada
Warren F.Took forever to receive service then once we were checked in their employee that had keys had left and was over 30 minutes away. It took about an hour from getting service to receiving keys.
Carlos T.Fast easy service great customer service. Will definitely be coming back to visit the shop
Amanda J.Was charged for gas even though I returned it with more than I got it with. Was also charged multiple days because they were closed when I returned it and didn't tell me to report it online when I dropped it off.
Matthew H.Good Job!
Anthony S.