Possibly offer more truck options
Kerry H.
Customer Reviews for State Line Car Care
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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The location of where you drop off the vehicle is confusing. The address given is posted on the gas station, the name given is behind that gas station, and the drop box for the key is in a third location. They are all on the same compound but after dropping the vehicle off at the gas station next to the uHaul sign after searching for the name provided and then finding the key drop box in a different location I was worried I had dropped the vehicle off in the wrong location. A more precise name or guidelines on where to drop the vehicle off would be nice.
Michael S.No one there
Brenda M.Back of truck covered in oil
Michael S.Due to my return was after closing hrs.
Dewayne V.I object to the surprise $20 cleaning fee. We just had mattresses, a couch and a weight set in there.
Herbert V.This location is new to me but will be my "go to" location. Great experience. Thanks.
Curtis R.N/C
Jerry K.Easy drop off
TIMOTHY S.Exceedingly helpful and kind!
MICHAEL H.Everything was easy and perfect
Kathleen L.Dave was the best U-Haul rep I've ever dealt with. He was very quick, efficient, and helpful. I highly recommend this location to anyone wanting to rent a U-Haul. Joe
Joe E.No improvements.
Barbara W.Whenever I drop off here, I always have to insist he signoff my paper as receiving upon drop off. He says I'll send an email later. Unacceptable. Must sign as receiving. He was very polite though.
DAVID W.The ower was so very helpful and went above and beyond to help me with my uhaul rental
eric H.Great service received here. Very informative overview, safety and communications on trailer usage.
Jack J.Small low budget multi business site. Acceptable and very convenient for me. Require receiving drop off center to sign paper work acknowledging receipt of unit immediately at time of drop off. This provides customer a immediate release from contract instead of when they get to send out an email sometime later.
David W.Very easy process and the trailer was in great condition.
Debra S.Location was not open. Self drop off completed successfully.
TROY R.One of the worst experiences of my life. Had to rent the truck via my cell phone, and the internet service at the pick-up location was horrible. Unable to send photos. AND, the UHaul website kept telling me I was in the wrong location. Unable to even check in via the website. Took me 3 hours to finally get the truck, and that was only due to a very nice UHaul rep. over the phone. I would NEVER do a 24/7 pick-up again. You NEED to have someone in person check you in.
June C.Not a thing. Great experience.
Jane H.Drop off was excellent. Very helpful and knowledgeable. Highly recommend them.
Daniel G.Signage so renters know where to go. You end up walking to 3 other establishments and the uhaul rental is easy in the back corner and still isn't marked
Ronald M.We were charged an extra $20 at drop off but not sure what it was for.
Thomas F.I've used U Haul from this location twice and would always choose it and recommend it. The manager is very helpful and knowledgeable. Both times, it was a very good experience.
Kathleen L.The truck was ready and the fellow in the office was incredibly nice, efficient and helpful.
Chris B.Dave at State line was extremely knowledgeable and helpful. Would rent from him again in a heartbeat!!
Milton M.Double billed me
MICHELLEE K.Your in town rate of $1.25 is way too high. I will never rent this way again.
Patrick E.This location was great. I left a voice mail when I couldn't complete the online return due to a problem with the photo app. Got a return call rapidly.
DEBORAH B.Everything was just fine
Elizabeth D.1 - address (in waze) does not take you to the correct location 2 - truck was returned cleaned but i was still charged a cleaning fee
jason S.A very good day.
DOUGLAS R.Great service
Sean R.Great guy. Don't remember his name unfortunately. Very nice, understanding. All round super employee. He's a keeper!
victor C.Location rep/owner was EXTREMELY professional and nice!
Ruby A.The staff was very helpful and could not be any better.
Richard S.The attendant was rude and wouldn't honor the quoted price. He tried to charge me double what I was quoted from the other location. He complained that he wasnt making any money and that he was being screwed over by the other location. I ended up calling the uhaul corporate phone number and was able to get everything resolved but after it was all said and done I ended up driving a total if 80 miles out of my way because of the whole situation. Completely unnecessary and a huge waste of my time.
Aaron O.Good service, no hassles.
Robert D.New truck- 3300 miles, Clean ran well, handled well in heavy city traffic.
robert D.