Customer Reviews for State Line Auto LLC
(U-Haul Neighborhood Dealer)

203 reviews

1176 Edgefield Rd   North Augusta, SC 29860

(803) 349-3328

Office Hours

  • Monday - Saturday:
    10 am - 12:30 pm / 1:30 pm - 6 pm
  • Sunday:
    Closed

Services at this Location:

Contact Us

(803) 349-3328

1176 Edgefield Rd
North Augusta, SC 29860

Services at this Location:

Office Hours

  • Monday - Saturday:
    10 am - 12:30 pm / 1:30 pm - 6 pm
  • Sunday:
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

All I can say, is fast, friendly and courteous. Look forward to doing business in the future.

Steven Carrol 
Rating:
2.0

The price needs to be consistent with what is online. Plus it is hard to get in touch with someone who works there.

Amelia Cunningham 
Rating:
2.0

Customer did not leave a comment.

Mark Godby 
Rating:
4.0

Customer did not leave a comment.

Johane Michel 
Rating:
5.0

The customer service was great so nice made it so easy for us we will use it again and thank you

Shirley Carter 
Rating:
4.0

I arrived after the business was closed. I contact them and gave me the instructions for return easy.

Carlos Rojas 
Rating:
5.0

Customer did not leave a comment.

Marisa Swierski 
Rating:
5.0

Customer did not leave a comment.

Steve Hightower 
Rating:
4.0

The Truck I had reserved was not at the location. The representative looked for a truck in the area and found 1. It it was way out of my way. The rep had a 20’ U-Haul on-site and allowed me to rent it at its price. The rep also allotted me a 20 cents discount per mile since my original reserved rental U-Haul was not available at my time of arrival. The rep at my pickup location was very professional and courteous and was helpful in accommodating my needs in the short time I had to get my stuff moved.

Dwayne Brooks 
Rating:
5.0

Customer did not leave a comment.

Jason Rodgers 
Rating:
5.0

Customer did not leave a comment.

JOSEPH VENTH 
Rating:
5.0

Customer did not leave a comment.

Tracy Hughes 
Rating:
2.0

The location wasn't clean. Part of the reason is due to it being a dirt lot and it just gets muddy when it rains. Besides this there was still dog crap around the location. And the box where I was to return my key after-hours was broken. This led to me having to make another few phone calls to U-Haul in order to solve that problem. But the problem was resolved by being told to put my key in another lock box that was located on the property.

Justin Dobey 
Rating:
3.0

S

James Riley 
Rating:
5.0

Customer did not leave a comment.

Gary Recktenwald 
Rating:
5.0

Customer did not leave a comment.

William miller 
Rating:
5.0

Customer did not leave a comment.

Ronaild Bouffine 
Rating:
3.0

Customer did not leave a comment.

Laurie LaChance 
Rating:
2.0

The Uhaul manager was never on time. They didn’t allow anyone in their office so did all registration standing on their front porch. The facility is dirty and very unprofessional! They just handed over the key without any explanation or introduction to vehicle.

John Davis 
Rating:
5.0

Customer did not leave a comment.

David Mussell 
Rating:
5.0

Excellent

Thoai Kpa 
Rating:
3.0

As you can see, even the customer survey shows this location as the return location. Staff at this location gladly accepted the return and never indicated it was the wrong location. Charged 198.00 wrong return site fee. Why wouldn't I have drove the additional 3 miles to return to the "correct" site?

Jeffery Wittler 
Rating:
5.0

Customer did not leave a comment.

Darlene Keller 
Rating:
3.0

Went during business hours, no one there. Talked to someone thru the ring doorbell and pretty sure you charged me the $20 next day inspection fee even though the owner did finally showed

Susan Clugston 
Rating:
5.0

It’s a convenient spot. I didn’t see anyone there.

Josh Anderson 
Rating:
4.0

Thank you

CLIFTON HEDRICK 
Rating:
5.0

Make sure you write down the time and day of the truck being returned and not charge me extra for putting gas back in the truck

Sonya Gordon 
Rating:
5.0

Easy drop off. Friendly staff

Cynthia Melton 
Rating:
5.0

Convenient location!

Anthony Smith 
Rating:
5.0

the customer service was outstanding .The Agent was very knowledgeable and took his time to explain everything thing and answer all my questions that i had .The facility was was really nice and clean so was the vehicles which made it a great a great transaction. it was the best customer I have every had .job well done

Gilbert Harry 
Rating:
5.0

Besides having clean and fully operable equipment, the staff was helpful and customer friendly. As a general rule, I do not complete surveys. However, the staff at this location deserve praise hence the review.

ROLAND Christian 
Rating:
5.0

Drop off!

PRESTON CREECH 
Rating:
5.0

Customer did not leave a comment.

Stephan Burks 
Rating:
1.0

It took 2 long phone calls to uhaul and 3 days to get equipment turned in after dropped off. Do not leave location with out turn in receipt. As of today I still do not have a turn in receipt.

Paul Baldy 
Rating:
3.0

Customer did not leave a comment.

Virginia Perez 
Rating:
5.0

Customer did not leave a comment.

Jill Vitterite 
Rating:
5.0

Customer did not leave a comment.

Kenneth Field 
Rating:
5.0

Customer did not leave a comment.

Walter Bales 
Rating:
4.0

Customer did not leave a comment.

Tina Chamberlain 
Rating:
5.0

Customer did not leave a comment.

Joseph Tamarri 
Rating:
5.0

Very nice people. Would rent from them again

Mark Pica 
Rating:
5.0

Customer did not leave a comment.

Shane Wates 
Rating:
5.0

Customer did not leave a comment.

VINCENT VIA 
Rating:
5.0

Customer did not leave a comment.

Alfred Cook 
Rating:
5.0

Love the convenience of this drop off spot for my move to the Mount Vintage area of North Augusta.

Bruce Sacavage 
Rating:
5.0

Convenient drop off location. Staff made drop-off exceedingly easy.

Bruce Sacavage 
Rating:
4.0

Customer did not leave a comment.

Don Zupon 
Rating:
1.0

No one was there to help hook up trailer; did not get moving blankets. Had to talk to a guy on phone that I could not hear very good.

Lester Lawrence 
Rating:
5.0

Very efficient and was very efficient with helping me since I was new to the area.

Donna Parker 
Rating:
3.0

Customer did not leave a comment.

Lynnetta Burton 
Rating:
2.0

Customer did not leave a comment.

Lisa Adams 
Rating:
3.0

Customer did not leave a comment.

LYNNETTA or Davi BURTON 
Rating:
1.0

First of all, when we got to our location for pick up, we had to wait almost an hour after pick up time. The truck's power steering and brakes were extremely poor. Had to pry the back door to get it open. We were charged over $200 for this service. We do not recommend to anyone.

Nina Robinson 
Rating:
2.0

Sign on door the. Charged us $25 for not folding blankets but refused to inspect at trinity in. Would never recommend location

Tami Yates 
Rating:
4.0

Customer did not leave a comment.

Tom Mendel 
Rating:
5.0

Very good check in and demonstration process.

Scott Boyer 
Rating:
5.0

The Service was Excellent!

THomas McCain 
Rating:
1.0

The staff aren’t even present at the location. There is a phone number you can call but they do not answer the phone in a timely manner. Do yourself a favor and DO NOT use this location for pick up or drop off!

LeighAnne Busby 
Rating:
5.0

Very pleasant dealing at this location

Wayne Boyd 
Rating:
5.0

Customer did not leave a comment.

Alan C Moore Sr 
Rating:
3.0

Have pre ordered products available for cuStomers. And you probably shouldn’t wait until the absolute last minute to let a customer know things they reserved are unavailable. Oh but I could have gotten them from a bother location just at extra costs to me

William Humenanski 
Rating:
4.0

Little late getting me truck but overall very good.

Herbert Hutcheson 
Rating:
5.0

There was a couple issues when I got there but the customer service for the business was so helpful and worked out. She provided great customer service and was very helpful

Nicole Bright 
Rating:
5.0

Customer did not leave a comment.

TRACY WOODWARD 
Rating:
5.0

Nothing to improve, the owner was extremely helpful and I thoroughly enjoyed purchasing from him!

ryan blackman 
Rating:
4.0

There was some wear on the hitching mechanism that caused it to loosen repeatedly during the 2200 mile commute bot other than that the trailer performed well. It had new tires and some cosmetic damage but overall was well maintained. Both individuals that helped me at the pick up location were very friendly and accomodating. Id recommend this location.

Thaddeus Lightner 
Rating:
3.0

I dealt with a drop box. It was easy enough.

yuk kei lee 
Rating:
3.0

The location and attendant, blah, his supervisor Willie Stein, is amazing. May not return another truck to state line, but will definitely return to Willie Steins district.

MICHAELDAVID OVIATT 
Rating:
4.0

Customer did not leave a comment.

Alexander Briggs 
Rating:
4.0

Customer did not leave a comment.

Robert Dunham 
Rating:
4.0

Customer did not leave a comment.

Gerardo Carreo 
Rating:
1.0

The Establishment in itself was great however the you share app kept giving problems would not let me check the truck back in and caused me to get charged twice as much. For this I probably won't rent from U-Haul again.

Josh Clements 
Rating:
1.0

Several issues and can’t get uhaul to call me back to rectify them

Dalton Wates 
Rating:
5.0

Customer did not leave a comment.

robert hayes 
Rating:
5.0

Customer did not leave a comment.

Irene Williams 
Rating:
5.0

Customer did not leave a comment.

Bryan Rayner 
Rating:
5.0

Customer did not leave a comment.

Bryan Rayner 
Rating:
5.0

EXCELLENT SERVICE. Have rented there twice within two weeks and they are super friendly and very accommodating. Would HIGHLY recommend!!

Kevin Emily 
Rating:
5.0

Great friendly service

Dale Keller 
Rating:
5.0

The beautiful young lady was very sweet and beautiful.she was fast and professional.I will go back for all my needs.thank you so very much.

David Turner 
Rating:
5.0

Customer did not leave a comment.

David Unkles 
Rating:
5.0

Customer did not leave a comment.

James Elder 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY PROFFITT 
Rating:
1.0

No one was there. The numbers on the door to call were not even helpful numbers unless you like, this person does not have a mailbox set up and the phone hangs up. Call another number and it just rings, call the 3rd number and again, no mailbox set up and the phone hangs up. Noone was even there the next day either. So I had to check the uhaul in on line and take pictures to prove that my fuel was at the correct location and where I parked it and of the inside to show it was clean.

BRYAN RAYNER 
Rating:
5.0

Customer did not leave a comment.

Robert Dunham 
Rating:
5.0

Customer did not leave a comment.

DAVID FAIRCLOTH 
Rating:
3.0

It took too long for the app to approve my rental.

Jonathan Owens 
Rating:
5.0

I was notified of a ticket or citation on 9/21 with this rental. i requested proof of this citation or ticket but never received any feed back. This need to be addressed.

ivy lu 
Rating:
5.0

Customer did not leave a comment.

David Magness 
Rating:
2.0

The location stated it would be open till 6pm, had to be there by 5:45PM. They contacted me by my cell number on the reservation. He stated that he would not be there but I could get the trailer and call him back to finish the transaction. As I was loading the trailer. I was trying to pull it the three inched to get it on the ball hitch and my foot popped. I thought I had broken a bone. I had x-rays and it turned out to be a torn ligament. I sent the photos to the renter of the trailer hooked up to the truck. Ends up that I drove it home and couldn't use the trailer due too injury. Ended up wasting $75.00 dollars.

Thomas Evans 
Rating:
3.0

It seemed the head honcho was too busy to help me. Just pointed and said “back it in there”. Later an employee came and assisted with backing up the trailer and with unhitching it. He was pleasant and helpful.

ROBERT OLIVER 
Rating:
5.0

Customer did not leave a comment.

Kevin Brueilly 
Rating:
2.0

Had to drop off after hours. If you consider after at 8:30 am. Called numbers on door of drop of and never got answer. Had to contact u-haul directly to confirm drop off. When I did call back to confirm with u-haul rental place here. The man on phone was really really rude. After a 17 hour drive that’s the last thing I needed. Then was charged another $20 for something I don’t know. Thought I had 4 days to return according to agreement. Parked it as best as I could and was told next time do better. Will not ever go here again. What was the extra charge for?

JERIAMY CREAMER 
Rating:
1.0

The self pickup and return was horrendous! It cut into my time of using the truck two hours. Much room for improvement!

Jonathan Walker 
Rating:
4.0

Customer did not leave a comment.

YOHANA LOPEZ 
Rating:
4.0

N/A

Alan Zuckero 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN HALLMAN 
Rating:
5.0

Customer did not leave a comment.

Robert Eubanks 
Rating:
5.0

We were lucky to find this location. We had made a reservation at the Broad St Uhaul location and when we showed up they informed us that they had sent the last one out and the Gordon Highway Uhaul was holding one for us. After going there, we were told, “it is broke.”. Very disheartening. Thankfully we found a trailer at this location and plan to keep going back. I recommend you do so too.

David McClure 
Rating:
5.0

Customer did not leave a comment.

Issac Hernandez 
No reviews have been submitted for this location.

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