Customer Reviews for Stanford Automotive
(U-Haul Neighborhood Dealer)

156 reviews

66 Youngs Mill Rd   La Grange, GA 30241

(706) 884-0622

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(706) 884-0622

66 Youngs Mill Rd
La Grange, GA 30241

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

I would like to receive my deposit back.

Jessica Caldwell 
Rating:
2.0

More information needs to be given on where to drop off at this location. Had to pull to the side of the road and walk to the mechanic shop to get location for parking. If the shop is ever closed when a customer is dropping you wouldn’t know where to drop off.

Kiana Poole 
Rating:
2.0

Customer did not leave a comment.

David Heard 
Rating:
5.0

Customer did not leave a comment.

Deborah Blankenship 
Rating:
5.0

Customer did not leave a comment.

April Williams 
Rating:
1.0

Customer did not leave a comment.

Jaquisha New 
Rating:
5.0

Very nice folks there!

Shelley Owens 
Rating:
2.0

not enough parking room for the truck.

Annie Cleveland 
Rating:
1.0

The trailer was across the street from the place. They sent me and my daughter across the street to hook it up by ourselves. I know they aren’t suppose to do this. Then they didn’t have any lights cable hook ups. So I would have drove from Georgia to Pensacola with no lights. Luckily I’m not stupid. Worst experience ever

Deborah Britt 
Rating:
5.0

The pick spot was amazing!

Edward Elam 
Rating:
5.0

Customer did not leave a comment.

YOLANDA VUYO 
Rating:
1.0

Customer did not leave a comment.

Tyler Anglin 
Rating:
5.0

Customer did not leave a comment.

April Sheppard 
Rating:
5.0

Customer did not leave a comment.

Emmett Geiger 
Rating:
1.0

I reserved the U-Haul online and was given a pick up location, when I called to confirm 2 days prior to pick up, I was told to go to a different location. I told them from the beginning that we were moving out of town. When we tried to return the truck in our new city, we were told that we had an In-town truck and it HAD to be returned to the original pickup location. Everything that U-Haul said contradicted what the pick up location said. It was very frustrating and caused us to miss work due to having to drive to another city. Additionally, we had to pay more in gas to fill it up again and keep it for another day. The movers we used to help load the truck through the U-Haul site were awful as well (Clean House Movers). They were 7 hours late showing up and scratched up our walls and didn't know how to load the truck. We had to redo half of the 26 ft U-Haul ourselves. The movers we used for unloading the truck were so much better! Wolfman Movers were so nice and professional and did a great job handling our belongings. I would definitely use them again.

Jonathan Roberts 
Rating:
5.0

Customer did not leave a comment.

Jessica Harrilson 
Rating:
2.0

Dropped off after we unloaded and it was at night. Very hard place to find, didn't really have anywhere to park the truck and not in a great part of town. Did not feel very safe.

Michael Janisse 
Rating:
3.0

Customer did not leave a comment.

Tatyanna Bowles 
Rating:
1.0

Dropped truck off same day I picked it up, was told that they would handle checking it back in. And to my utter surprise I suddenly get charged for another day, and fuel which I know damn well it didn’t need, especially since I reported that the truck was only at 3/4 tank when I picked it up and it was at full when I dropped it off. Location is hard to find and terrible to navigate into. No parking for trucks at all.

Michael Taylor 
Rating:
1.0

Customer did not leave a comment.

Justin Flinn 
Rating:
1.0

This location was an embarrassment to u-haul.

William Watt 
Rating:
1.0

There is no where to park the truck. This is a mechanic shop and the lot is full. Very difficult to drop off equipment.

ANDREW LOCKEY 
Rating:
1.0

I not sure that I will ever use uhaul again but if I did and I was given this location as a pickup, I would immediately cancel my reservation. There is no room to park, there is barely room to drive, it is just a horrible place.

Christopher Miller 
Rating:
5.0

Best customer service I’ve ever experienced with u-haul the service rep was very knowledgeable and helpful made sure we got the truck and equipment for the job

MICHAEL SMITH 
Rating:
5.0

Customer did not leave a comment.

KATIA ESTHER 
Rating:
2.0

Location had the equipment parked in what seemed like a junkyard. No assist was rendered by the vendor or safety checks completed. I am a frequent renter so that is the positive. I searched the yard and had to utilize a connection cord from a different trailer as the one I rented did not have one attached.

Byron Jones 
Rating:
4.0

Customer did not leave a comment.

Kevin Carlisle 
Rating:
3.0

Help customer connect the trailer

Martin Schwartz 
Rating:
2.0

Trio small to get in and out. They did not have the blankets I ordered for the trailer I rented.

MICHAEL RUDKIN 
Rating:
3.0

I’m Tereasa Brooks Mother Mendi Brooks, it was all my information, my credit card that reserved and got the u-haul, my daughter Tereasa was only the driver. It upsets me that the information you have in your records isn’t quite correct.

Tereasa Brooks 
Rating:
5.0

Ashtray had cigarette butts in it. Besides that, the personnel was very nice and pleasant.

Cameron King 
Rating:
5.0

The pick up location and staff were absolutely amazing!!! They were fun and made me feel like an important customer. The rep I spoke with to make the reservation was horrible. He rushed me and seemed to have other things going on. He was not friendly, and made me feel like I was inconveniencing him. I would not recommend letting him talk to your customers anymore. He can ruin the total experience.

marian McGee 
Rating:
5.0

Customer did not leave a comment.

SHANEDITHA BUTLER 
Rating:
3.0

I think they should ask if you need to up grade!

Kareem Swift 
Rating:
1.0

Pick Up Local wasn't marked well. Hard to Find. Truck had not been cleaned out. Leaves, busted glass, all over and just plain messy. Windshield Wipers are completely shot and made it very dangerous to drive with safely equipment that hadn't been checked out. I had to drive in rain the most of my trip and the wipers were completely useless.

Jonathan Ross 
Rating:
4.0

Customer did not leave a comment.

Cindy Askew 
Rating:
4.0

Customer did not leave a comment.

David Will 
Rating:
5.0

Customer did not leave a comment.

Dax Ethridge 
Rating:
2.0

There were cinder blocks in the back of the truck that I had to remove myself as there was no check of the equipment prior to it being given to me.

Salina Rosa 
Rating:
1.0

Customer did not leave a comment.

Darin Clark 
Rating:
1.0

Drop off location packed, no room. They told me to drop it across the road, narrow dirt drove way that had one way in, no room to turn around and a lot of junk vehicles. They didn't offer to help drop trailer off and only went across the street to where I was after I got it off trailer and stuffed it in the only available space. Not friendly nor helpful.

Joseph Wallace 
Rating:
3.0

Customer did not leave a comment.

Ken Gibson 
Rating:
5.0

Customer did not leave a comment.

Lloyd Swanson 
Rating:
5.0

Friendly folks, lot is too crowded, cars every where.

Ron Lawrance 
Rating:
5.0

Customer did not leave a comment.

MICHAEL WINGATE 
Rating:
5.0

Customer did not leave a comment.

Tyia Perry 
Rating:
3.0

Customer did not leave a comment.

Randy Fingeroot 
Rating:
3.0

Customer did not leave a comment.

Randall Burden 
Rating:
2.0

I rented from another location that was not open on the weekend and you did not let me know that. I had to spend 30 minutes on hold waiting for customer service to pick up. I ended up getting one from another location. I was supposed to pick up the first one by phone but couldn't find a key. There needs to be some better communication.

William Webb 
Rating:
4.0

Customer did not leave a comment.

Adam Thornton 
Rating:
5.0

Customer did not leave a comment.

Mark Kortvely 
Rating:
2.0

No indication where to park vehicles when dropping of after hours. Could not find the box to put the key in. Turns out it was on a fence across the street from where I parked the vehicle. I returned the truck with more than a quarter tank of fuel where I picked it up being nearly empty barely making it to the gas station. Was not happy

Melissa WOLTMANN 
Rating:
3.0

Customer did not leave a comment.

dorothy MALLARD 
Rating:
1.0

Had things inside the truck and was filthy. The staff was unorganized and not trained well.

Carl worrell 
Rating:
5.0

Customer did not leave a comment.

Chris Mitchell 
Rating:
1.0

Returned the truck on Sunday store was closed but used the drop box. Spoke with someone in charge that answered the phone with “hello” and no mention of uhaul. Then I got charged for two extra days (80.00$). because they took two days to process the return. No phone call was made to me before charging my credit card for explanation.

Keith Incrocci 
Rating:
3.0

NO HAND TRUCKS. NEED THOSE WHEN MOVING. VERY BAD REVIEW FOR THAT

lawanta bridges 
Rating:
1.0

I drove the truck I rented 11 miles and Stanford Automotive claimed I used 1/4 tank of fuel and charged me $31.45. I checked the fuel gauge when I returned the truck and it had not moved. When I spoke with them they said that's what the fuel gauge read when they checked the truck in Monday morning. I left the truck in a unsecured lot across the street (where I was instructed to leave it). They didn't offer to try and resolve the matter but told me to contact UHaul if I had a complaint. Not only am I contacting you, I'm filing a dispute of charges with my bank and will post on local social media sites to beware of renting UHaul equipment from Stanford Automotive. I have been a good UHaul customer in the past; no more.

John Long 
Rating:
1.0

the pickup location was not easily accessed due to the business parking junk cars and parts in the roadway. they were disorganized and unprofessional

jennifer lowery 
Rating:
4.0

Customer did not leave a comment.

steve shuman 
Rating:
1.0

Truck was was rented for two day 8/3-8/5. truck was returned on 8/4 before they closed at 2 pm . my credit card was charged an additional charge of $ 85.60 because truck did not show being returned until 8/9. Been on hold with Customer Service at UHAUL. COM for almost 20 minutes , yet to speak with a customer Service rep.

kenneth worley 
Rating:
3.0

Customer did not leave a comment.

Philip Borders 
Rating:
5.0

Terry Standford has been a friend for over 20 Years. I highly recommend his Automotive shop and his U-haul service

Graham Tucker 
Rating:
2.0

There was a short in the trailer wiring that blew my fuse that controls my AC & blinkers. Because of this, I didn't have AC for my entire move. I told this to the lady that I turned my trailer into, but she didn't seem phased or she didnt care.

Julie Sapp 
Rating:
3.0

Customer did not leave a comment.

Stephen Downs 
Rating:
5.0

Customer did not leave a comment.

Samuel Coe 
Rating:
1.0

The place is a dump. NO parking, trailers hard to get to. I will never rent from this location again. Very tight to move around. Never AGAIN !!!!!

Phil Oliver 
Rating:
4.0

I made a reservation online to pick up a 10' truck at Lannett, AL on May 4th. I received a call from 205-979-3013 on May 4th at 8:57pm. The person introduced herself as a uhaul corporate rep, told me that vehicle is not available at Lannett, AL but she said I can pick up a 22' truck in LaGrange, GA but the rate will still be same as 10' truck. When I arrived in LaGrange, they didn't know about this and charged me for 22' truck rate. Today I called uhual corporate, and she said that whoever I talk to is different marketing group. I told her as a consumer I do not know the difference, uhaul is all uhaul to me and told me that since I used the 22' truck and she cannot find call recording or record of my reservation. She cannot help. I talked back and she said she is going to disconnect the line and hung up on me. My experience with uhual sucks and I advised my entire company, friends on social media this story. I asked for call recording and uhual sent me an email saying that you had a technical issue and can't find the call recording.

Chisung Lee 
Rating:
5.0

I had no problems at all. The people were helpful and the truck was ready to go when I arrived. Will recommend this location and use it again myself.

steve sivell 
Rating:
4.0

Customer did not leave a comment.

Jerry Davis 
Rating:
5.0

The gentleman that checked the uhaul was pleasant an cheerful thanks.

Andrea Smith 
Rating:
1.0

This company over charged me twice. OVER CHARGE : (1) safe move insurance 2 times more. (2) This company changed RENTAL CHARGE PRICE after key return.

Jeensik Jung 
Rating:
2.0

I had to hook up and move another trailer blocking the one I was renting. Not much space to move around in. The trailer I was renting had no tongue jack so I had to help the guy working there lift it on to my hitch pinching my middle finger in the process. Didn't report it because time was short and I had to get somewhere before they closed. Finger is ok, just have a large blood blister under the nail. This location needs better organization.

Carl Anderson 
Rating:
5.0

Fast, easy service! Excellent experience! Will definitely recommend!

Robin Martinez 
Rating:
4.0

Customer did not leave a comment.

Michael Zimmerman 
Rating:
2.0

Ser mas responsable que cuando uno valla a recoger el servicio alquilado este ya listo y no te hagan esperar por para cobrar se demoraon 20 minutos y para la transferencia solo toma segundos

Eliezer Colon Velez 
Rating:
5.0

Customer did not leave a comment.

ANGELA RILEY 
Rating:
1.0

Terminate your contract with the operator of this location. We arrived at our time via our confirmed reservation to be told that there was no one who could rent us a truck. We were told by the other employees of this location that it happens all the time. We were sent to another location down the road to be told that they had no trucks available. At no time was any effort made to contact corporate on our behalf at either location. Bear in mind we had 4 hourly paid employees waiting the while time while we were getting this straightened out who had to be paid. And when we went to return the truck Saturday afternoon, the location on the confirmed reservation was out of business. Our drop off location had been changed with no notification. Again, help was being paid while we waited and drove around. At no time did we receive a return call from corporate to advise of of the status or changes with the pickup or return. Each call had to be initiated by us.I did call in to file a grievance and to date, have received no response. Extremely poor service overall for a nationally recognized service. This was our first time using your service, and based on your actions to date it looks like this will be our last.

Melvin White 
Rating:
5.0

Customer did not leave a comment.

michael sistrunk 
Rating:
3.0

Be more courteous. Was not very friendly or attentive as he was trying to take care of issues dealing with his automotive business.

laneeda redding 
Rating:
3.0

Have a safe place to park incoming trucks and equipment. Much to crowded.

Scott Benford 
Rating:
5.0

Customer did not leave a comment.

cynthia tidwell 
Rating:
1.0

This location is a service shop that works on cars, very crowded and packed with cars that are being worked on..

RYAN OBERLOH 
Rating:
3.0

Customer did not leave a comment.

David Dittman 
Rating:
2.0

Never received a copy of the contract which I still need to file a claim with the Army. Original pick-up location was Columbus and I had to drive 50+ miles to LaGrange to get the equipment

charles costanza 
Rating:
3.0

Manager was helpful

Tom Traylor 
Rating:
2.0

Customer did not leave a comment.

lee ray 
Rating:
3.0

Reserved and paid online, reserved 15' truck, regular dolly, appliance dolly and 12 packing blankets. Left with only the one regular dolly. I am not sure if the other dolly and packing blankets.

RICHARD BRUBAKER 
Rating:
5.0

It was very confusing where to drop off the truck for the after hours drop-off (Sunday). Everywhere seemed full or I would be blocking a driveway. I ended up parking across the street.

JOHN BRAMBLE 
Rating:
5.0

I dropped trailer early (November 14, 2015 about 5:10 pm. I assumed a refund would be allowed for the early return, but none was received.

LARRY ESTES 
Rating:
5.0

Customer did not leave a comment.

INGRID HARRIS 
Rating:
4.0

Customer did not leave a comment.

VAN PELL 
Rating:
5.0

Customer did not leave a comment.

SHARI CUTLIP 
Rating:
5.0

Customer did not leave a comment.

MANETRES PRICE 
Rating:
4.0

Customer did not leave a comment.

MAURICE POLITE 
Rating:
5.0

Nothing I drop the truck off late at night, everything was fine Called the next morning to check on everything they were very polite and kind

marileen newborn 
Rating:
4.0

Need designated lot for trucks/drop of trucks

Josh Shelnutt 
Rating:
3.0

Customer did not leave a comment.

TONY BAILEY 
Rating:
5.0

Great new truck. Handled excellent. I want to recommend Stanford Automotive for the great customer service, and their hospitality. They are truly professional and handled everything quickly. Thanks again to the staff at Stanford Automotive! I will see them again when a need arises.

PHIL GASAWAY 
Rating:
5.0

Customer did not leave a comment.

DANNY BIVINS 
No reviews have been submitted for this location.

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