Comentarios del cliente para Stack N Store
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Testimonios de recientes clientes de Stack N Store
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Monty J. en
They opened up after hours to rent me 2 trucks after a moving company failed to deliver what we had contracted for 3 months earlier. Would not have been able to meet our house closing without this store going above and beyond.
CAMILLO L. en
Management was kind & helpful. I'd go back to this location without a second thought.
charlene j. en
Friendly fast service
Karen V. en
The windshield wipers were not good and the radio didn’t work most of the time.
Robert H. en
The only complaint I have ever had with Uhaul is that over the years during many moves and renting from many different locations is the cleanliness of the inside of the trucks. I don't believe I've ever gotten into a truck and not gone through half of a roll of disinfectant wipes to clean the dust off the dash and everything in the truck. Other then that we love Uhaul. See ya in a couple of weeks when we rent a 26 footer for our move!!
Joey C. en
The lady that worked there was very kind but I had reserved a 26’ truck three days prior. When I show Wednesday morning to pick up the truck, they did not have a 26’ truck available. I had to get a 20’ truck which required two loads instead of one load with a 26’ truck. Since I was using paid labor to help me move, I had to keep them for another 1.5 hours and more mileage on the truck. That cost me an additional $200. Since U-Haul failed on their end, my rental should have been free. I was not offered (she did give me the tie down cords and a dozen pads) the refund. That said, I probably will not use U-Haul again. Your more than welcome to call me at 931-787-3439.
anneliese d. en
I had to tell them, that they didn’t have an X on where it had damage that’s on the U-Haul. The guy said it’s okay and I said No . They need to but an X on where it had damage .
gary n. en
Nothing Miss Doris is top-shelf
jamie p. en
I reserved the trailer for the location in Knoxville. Upon arrival I was informed that they did not have the trailer. I had to stop at Crossville to get the trailer.
Kimberly C. en
Best UHaul staff in your chain! Both times I've been here to return equipment the owner is so nice and friendly. Recently I called them with a need unrelated to my rental and the lady went out of her way to help me solve a problem. I will use this location exclusively for my rental needs that can be filled here and would recommend this location 100% without hesitation.
Kimberly G. en
I want to thank our representative Doris located at the main street location in Crossville, TN. She was patient, and knowledgeable and most of all she worked with me on price. Thank you, K. Genesta
Nicholas P. en
Inform personnel what the rental tax is. I asked about this since it was not quoted and they couldn’t tell me what exactly it was. Not happy about that surprise.
MICHAEL C. en
Nothing can be improved, office manager and lot attendant did an excellent job and I will look forward to doing business with this location again.
Amanda H. en
They had several customers before me, so I used the express check-in on the U-haul site. From there it wasn't too difficult of a process.
Larry M. en
It was fine but the building is quite humble looking. Doris and her helper were great. I would still recommend them.
Austin M. en
The customer service was great. No improvement needed
Leigh N. en
Doris was great stayed late so we could drop it off
Ashley R. en
Very nice location, due to the people that work there they treated me very good and understand my needs.
Don A. en
Drivers door lock was broken and missing. Contacted the rental person and was assured that this would be noted on contract. Upon return, nothing was shown on contract. This is poor customer service.
Lisa J. en
Absolutely fantastic people and the service was amazing. Highly recommended!!!!!!!
Graham H. en
My drop off was flawless. The staff were quick and efficient and friendly. Thank you.
Richard P. en
Nice place, easy access
Kristin C. en
Very nice people to deal with, and easy drop-off.
Michael Y. en
Dropped off after hours. No issues at all.
Andrew P. en
One complaint....But not to do with the staff or locations. The 6x12 trailer had no crank down leg.....so it just rested on the ground. I had to pick it up to put it on my ball hitch. When loaded, it is very heavy and you need to use a jack to crank the UHaul trailer off of the ball hitch. So basically, once you pick the trailer up and onto the ball hitch, you need to keep it connected to your truck until you reach your destination and unload it so you can pick it up to take it off of the truck. This is a slight pain.
bill a. en
Great personal service.
D. f. en
Dropped off trailer after hours.Computer check in didn't work. Even though it was closed owners son said "yeah leave it here". No direction,no help.
John T C. en
Very friendly and efficient
KATHY B. en
Nothing
David W. en
Great Customer Service!
Mike A. en
Not much was pretty good service
Reuel S. en
Very professional.
Irene B. en
Everything was great!
jerry s. en
Everyone went above and beyond.
John R. en
This was a great experience with an 1100 mile move.
Bruce S. en
? Answer phones and better communication between locations and online to personal service flow.
Steve L. en
Doris Rocks!!
Amy L. en
Open later on saturdays and/or Sundays
Susan M. en
The truck had 130,000 miles on it and I did not feel safe driving it. There were times while stopped at a red light that I thought the the engine was going to die. Sometimes when you were trying to go faster there was an awful noise from the engine.
Nathaniel R. en
The people are nice but the size truck i needed was unavailable despite the fact that a rep confirmed it the night before and apparently the truck had not returned since being rented 3 days prior. I would have gone to another location if this had been communicated to me. Ended up moving everything in my personal vehicle.
Lucas C. en
My tow dolly fell apart during the move and I got the truck with the cab covered in crumbs and sticky substances from previous customers.
Steve L. en
Very nice drop off experience, Doris was friendly and helpful!!!