Nice personnel and great vehicle
Joseph R.
Customer Reviews for Stack & Store Mini Storage LLC
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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What to improve for the next customer. Nothing . Continue what you are already doing.
bernard S.Outstanding customer service
Matt J.we were told it was a new truck with only 4,000 miles-however, the brakes were very hard to engage making it difficult to stop- there were leaks in the Moms Attic area which leaked onto boxes and froze them to the truck because of the cold weather-in the back of the truck were extra blankets that got wet from the leaks and froze them solid to the floor making it difficult to remove items when trying to unload
CORINNEPATRICIA M.This location provided the needed vehicle quickly after another location failed to have the reserved vehicle. The staff was very friendly and helpful.
JAMES M.I was in a bind with my commercial business. I had hopes I could get a quick rental and was right. Spoke with Mike and Debbie ran with things. The rental was well organized, fast and super easy. It met my business needs perfectly. Highly recommend.
mark W.Dome light of Truck in-operable
Michael E.First our location was changed for pickup...we were doing mobile pickup and my husband called and said it wasnt working and was told u he had to be on the premises for it to work..well he went early am to get the truck and it didnt work.He called the emergency # that was posted and a lady yelled at him to tell him he work her and her husband up..no one came out to help him access the truck.I was able to pick up the truck around noon that day and the guy was polite.
Philip M.None. The gentleman who provided the truck was great.
Dennis K.Used after hours from off.
SCOTT C.Just left the truck in the lot when they were closed and did a virtual check out. Plenty of large parking spots.
Rebecca M.Mike and Debbie are wonderful always try to accommodate you Thank you so much
LISA C.They double checked and had the trailer repaired before pickup. Great place.
MARGARET N.When a customer selects a specific location to pick up that's where the truck should be. They should not have to drive out of the way almost an hour to pick up the truck. It's really crappy service on U-hauls part. And what makes matters worse is I made the reservation a month ago....I will NEVER use U-haul again. The original pick up location was 7280 B&A Blvd Glen Burnie, MD 21061.
NICOLE B.Mike was very helpful and flexible.
BEATRIZ M.After hours drop off
DOUGLAS M.The truck was in horrible co edition smelled like pee on the inside. Truck drove horrible something was wrong with alignment or steering truck was all over the road almost got in multiple accidents. K
Shalamar H.The equipment I rented worked perfectly well, except it was a full day of driving through rain and the trailer had a small leak somewhere near the front of the box. No of our things got very wet, thankfully!
Louis M.I ordered my truck from one location, checked in online the day before, but I was sent to another location. This put us back 30 minutes! The guy that did help us though was very courteous and had everything ready to go. The truck was very nice and we didn't need the pads, but I appreciated that they were clean.
Stephanie E.Everything was great.
Rebecca A.representative was ahead of everything making the pickup very quick and easy, (3 mins)
RONALD L.Mike was wonderful and very helpful. Definitely would recommend this location to friends and/or family....
Michelle G.Service was great. Everyone and everything was great. Nothing to recommend at this time. Gracias
ramona H.The cab was dirty. And the people I dealt with were unfriendly - pick up and return. The truck ran well and did the job but you cannot undo a bad first impression!
Gina S.The "in-person" service and the equipment quality was top-notch but the reservation process is a complete mess. The "reservation" does not actually reserve requested equipment. Attempting to confirm the availability of my "reserved" equipment required talking to three different people who all gave me different instructions and information. I will prioritize UHaul competitors (such as Penske) until UHaul modernizes their reservation process. I like UHaul and I wish I could keep coming back but the lack of a dependable reservation is too nerve-wracking to tolerate when I am trying to get my possessions moved out of a property in a scheduled manner.
Justin P.Mike the service person was outstanding. His knowledge of the equipment and its capabilities and capacity were very impressive. The station the truck was returned to was equally pain free we were in and out quickly with a great attitude towards customer service
michael C.Hard to find -- Google Maps brought to wrong location.
James S.Great customer service, was very helpful. The trip went without any snags.
kimberly S.Great and friendly service!
Connor R.Very efficient, friendly, and helpful!
Deborah F.Well done............appreciate the info, details and support
Michael D.This location has always been an A+
David T.You need to add a preference for cruise control enabled trucks. Mine did not have cc and it made the drive to GA a bit uncomfortable.
MARCO C.I had expected to be provided a truck that had a full tank of gas. There was only a quarter tank ( is that about 8 gallons???) I couldn't even get out of the state. VERY disappointing. With no real clue haw to safely calculate how much gas to put in, I filled up the tank. That was 22 gal of 89 at $2.00 per gal. When I dropped the vehicle off, there was over half a tank.. I felt like I had been cheated. If the tank had been full when I got it, I would only have had to put in what I actually used. Instead I lost about $20 dollars. No, I was not happy at all. with how you handled that situationl..
Linda P.Rented Uhaul vehicles from this location on several previous occasions. Always a pleasure to deal with, customer focus , timely counter service and through contract/ vehicle explanations. Hats off to this Belair location.
Larry M.