Comentarios del cliente para St Bernard Self Storage II LLC
Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.
Testimonios de recientes clientes de St Bernard Self Storage II LLC
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Tamara R. en
The location was a slightly difficult to locate, but was very clean and the service was excellent. Staff was friendly and very helpful. I would definitely use this location again and/or recommend it to others.
Julie S. en
Wasn't the location I originally wanted as far as to pick up a truck. Was 5 miles away instead of .3 miles. This was okay and nice that I was offered a $50 credit. Only problem I had was using the app. I am older and don't use apps. and not good with Iphone. Too complicated for order people. Had to get my son to go with me and he did everything for me. But very happy and I know now how renting a truck works. Not like 30 years ago.
STAN K. en
This was probably my best service encounter with a U-Haul location in several years.
James S. en
A failing on my part, I forget the name of the young man who assisted me, but he was very helpful and friendly. Got me out quickly and easily. Location a bit out of plain view, but was convenient for my needs.
Margaret W. en
I scheduled a mobile pick up for 8am, but the facility did not open until 9am. When I arrived, the truck was behind a locked gate at this storage facility. (The storage facility is in a major industrial area and a little hard to find.) I was able to access the key from the box, but was never given a code to get into the gate. I was on the phone with U-Haul for an hour waiting for assistance from someone. The issue was never resolved with U-Haul. Finally, an employee showed up to open the store - around 9:15am - even though they open at 9. Then, we discovered they had given me the wrong key. The key in the box didn't even match the truck! Then, we discovered they gave me the wrong size truck. It was bigger than I ordered. It was a debacle from start to finish. I would not recommend this facility, or U-Haul for that matter. As I was on hold for an hour, they passed me to at least 3 different people - none of which ever solved the problem.
Tiffany H. en
Very clean unit. Friendly staff!! I selected the Rent Now option and lock wasn’t in unit, so luckily I went during hours, so the office was open and I was able to get my lock.
Ron L. en
Location was convenient and the attendant there was excellent. Truck worked perfectly.
Isaac E. en
Thank you for the oppurtunity to utilize your storage facility.I found one closer to my home .please refund my card.STorage area is very nice and i would referr you to others in need.
Joseph L. en
nothing, everything was great.
DR KESHA W. en
Customer service was great! The gentleman was very professional.
Chad S. en
I had rented this uhaul for a few hours, and everything was fine. I went to take it back, filled it up with the amount of gas that i took it out with, and they charged me saying I didn’t fill it back up to what I took it out with. I even checked everything before I left it where I picked it up. I am an antique dealer so I do rent these all of the time and I have never been charged for gas when I drop it back off because I put the gas gauge where it is supposed to be. I will never go back to this one again and it is a bad way to do business.
Tamala W. en
did not move in yet
Melvina M. en
Passanger side sun visor was broke and hanging. While driving the black plastic that goes around the outside of the windshield broke dropping down and part blowing on the side of the truck almost causing me to have a wreck. I had to hurry up and snatch it inside of the truck so that it wouldn't blow away. I did call as soon as I made it to my location. I was not satisfied with the vehicle but the customer service was great.
Robyn H. en
Thanks! to Cameron my experience was great. He asked if I needed specific types of Dolly’s. Which made a huge difference. Others just ask if you need a dolly and provide one standard type. Cameron showed the type for appliances etc. Cameron is the person to see for your next rental.
Terry E. en
No problems at all. Courteous service, fast, friendly.
Douglass S. en
Was clean and well maintained, but black window molding on top driver corner of front windshield was loose or came loose while I drove the 10-ft rental. Cameron (U-Haul) said he just had that fixed on that unit, but raised a little suspicion that maybe somehow I had caused it. Cameron was very friendly and helpful. Overall it was a very good experience and I would recommend this U-Haul location to others.
Jennifer M. en
I really enjoyed the customer service. They made renting a breeze.
ernestine H. en
Happy with service very professional
Seppo L. en
Everything was good. Van was ready to go. Good customer relations, friendly staff.
vinnie S. en
Initially I have made reservations at the Reading Road location but because the truck that I had requested that was not available they referred me to the St. Bernard location I would suggest letting the customer know if there are referred to another location what those hours are It just happened then I called the St. Bernard location and realized that they close earlier than I had anticipated on picking the truck up the good news is that they did offer express check in Through their system and the experience turned out to be very good and I would definitely recommend this service to others
Amanda S. en
Though I dropped off here when it was not open, I've been into this store before for a U-Haul and the people have always been quick and helpful. This location is managed well!
ANGELA H. en
Great customer service
Amanda S. en
The people at this location were incredibly pleasant, professional and helpful. Will definitely use it again for future U-Haul needs!