Customer Reviews for St Bernard Self Storage II LLC
(U-Haul Neighborhood Dealer)

238 comentarios

1020 Kieley Pl   Cincinnati, OH 45217

(513) 283-8802

Horario de oficina

  • Lunes - Viernes:
    9 a. m. - 12:30 p. m. / 1:30 p. m. - 4 p. m.
  • Sábado:
    9 a. m. - 2  p. m.
  • Domingo:
    Cerrado

Servicios en esta ubicación:

Contáctanos

(513) 283-8802

1020 Kieley Pl
Cincinnati, OH 45217

Servicios en esta ubicación:

Horario de oficina

  • Lunes - Viernes:
    9 a. m. - 12:30 p. m. / 1:30 p. m. - 4 p. m.
  • Sábado:
    9 a. m. - 2  p. m.
  • Domingo:
    Cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Excellent service, very friendly.

TIMOTHY S 
Clasificación:
2.0

Markings for parking were barely visible. Took me a while to know my whereabouts.

MUHAMMAD S 
Clasificación:
3.0

Customer service was above and beyond! Security to get in and out was nice as well. However, I gave it 3 stars because I purchased a 5 x 5 and it was $62 a month. Meanwhile, I have a 10 x 10 indoor storage with controlled temperature etc that I pay for elsewhere and it's $159, insurance included. I feel like St Bernard is a bit overpriced for just a small need and could not say it was "above average/4 stars" or "Excellent/5 stars" due to this.

NyYahri Y  |  Overall Experience 
Clasificación:
5.0

Had to use the storage longer than anticipated due to long home renovation. Staff was helpful and we had access to the unit even when the office was closed.

Susan B  |  Overall Experience 
Clasificación:
5.0

Not the fault of this St Bernard location or the drop off location Lima, Ohio. An employee in another location in Canada checked my trailer in. Then when returning it to my drop off I was charged several hundred dollars more. It then took several hours of my time to get it corrected.

HARRY B 
Clasificación:
5.0

Probably the best U-Haul experience I’ve had has been at this location.

JASON T 
Clasificación:
5.0

Extraordinario servicio al cliente

MICHELLE D 
Clasificación:
3.0

Small place, hard to park trailers.

Jana D 
Clasificación:
5.0

El cliente no dejó un comentario.

ANSON T 
Clasificación:
5.0

East dropoff

David B 
Clasificación:
5.0

Nothing.

JESSIE G 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY W 
Clasificación:
4.0

My only issue with U-Haul had nothing to do with the specific pick up or drop off locations both were great. I made my reservations to pick up my U-Haul trucks in Albuquerque and U-Haul regional assigned me to. Santa Fe location for pick up, so I have to drive an hour out of my way to pick up the trucks (2) and then drive another hour back to my home. I made the reservation 2 months ahead of time and there were 8 locations in the Albuquerque area I should have been able to get the trucks from. It was EXTREMELY inconvenient to have to spend 2 hours driving to pick up trucks on loading day.

Jana D 
Clasificación:
5.0

The packing blanks I requested were not in the trailer.

MATTHEW A 
Clasificación:
1.0

Someone is incorrectly using my email address cameronmiller@gmail.com for this order without confirmation/approval from me. And without an easy way to electronically contact anyone to rectify the problem (I'm in a different country). So if you could verify emails before using them that would be best. and then if you could offer an email address for contact that would also help.

Cameron M 
Clasificación:
4.0

Everything was great

FRANCIS M 
Clasificación:
5.0

Cameron was great. Very welcoming and answered all my questions thoroughly.

STEPHANIE S 
Clasificación:
5.0

El cliente no dejó un comentario.

AUSTIN P 
Clasificación:
5.0

I used St. Bernard storage based off of friends and family recommendations. I will absolutely recommend them to anyone. Excellent customer care. Great rates. Easy to deal with, transparent service team.

Jennifer K  |  Overall Experience 
Clasificación:
4.0

After hours drop off. *Location closed, employee not on premises as expected upon reservation* This location needs clear parking spots and it feels extra sketchy in the dark, given the location. *Not the fault of the vendor* Kay drop slot at ankle level and hard to locate.

PAMELA H 
Clasificación:
5.0

Great Guy working here

ARTHUR H  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LALITHA G 
Clasificación:
5.0

El cliente no dejó un comentario.

Curtis G  |  Overall Experience 
Clasificación:
3.0

I rated no and poorly for the St Bernard location because I did not interact with any people. NA should be an option. The limited parking was also a concern.

MARGARET B 
Clasificación:
5.0

A great place to do business.

Mark S 
Clasificación:
5.0

El cliente no dejó un comentario.

Nirpesh A 
Clasificación:
5.0

Cameron is just amazing! Knows his stuff and goes beyond to make everything go well.

Amy M 
Clasificación:
5.0

El cliente no dejó un comentario.

Della D 
Clasificación:
4.0

El cliente no dejó un comentario.

CHANA W 
Clasificación:
1.0

Jacks up prices. Why pay 140 when ya can pay 88 for the same size unit elsewhere

WILLIAM S  |  Overall Experience 
Clasificación:
5.0

Cameron was fantastic! Made everything so easy..... Thank you!!!

AMY M 
Clasificación:
4.0

Cameron (the man at the desk) was super helpful and extremely pleasant!

MICHAEL L 
Clasificación:
5.0

The gentleman that greeted me was very friendly. He quickly checked us in.

Mel S 
Clasificación:
5.0

everything went very smooth

Patrick K  |  Reservation 
Clasificación:
1.0

The location is difficult to find and out of the way. When I arrived there was a sign on the door that the office was closed for lunch. I texted the number listed on the door and got a response from Cameron, that it was OK to leave the truck there, as it was not the location that I had scheduled, and I was returning it a day earlier than scheduled. I completed the check out via the app. When I got the bill via email I was charged for 3 extra days, even though I returned it 2 days past the original schedule date, although I did arrange for the extra days before the original contract was complete. I was 37 minutes late returning it by the time I completed the return process on the app to avoid the 3rd day charge. I was told by a UHaul customer service rep that its up to the agent where I returned it (Cameron) as to what I am charged. After learning this the day after I returned the truck, I texted Cameron twice and called him and left a voicemail message but never heard back from him. I can only take this to mean that he was no longer interested in communicating with me and was going to charge me the full amount. So much for good customer service, especially during this holiday season.

John P 
Clasificación:
5.0

The man working that day had the truck all ready to go for me on arrival. He was also very friendly making this a great experience.

ARLEE B 
Clasificación:
1.0

They auctioned off ALL of my things in my storage unit without notifying me of the possible auction date. ALL MY DEAD PARENTS, DEAD BROTHERS THINGS, ALL PICTURES OF ALL 3 OF MY CHILDREN FROM THEIR BIRTH EVERYTHING FROM MY CHILDHOOD!!!!!!! ABSOLUTELY UNACCEPTABLE

Missy V  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

JIANA C 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIELLE D 
Clasificación:
4.0

El cliente no dejó un comentario.

ANIMA A 
Clasificación:
5.0

Customer friendly

SHERRIE M 
Clasificación:
5.0

All good! Thanks!

Daniel M  |  Overall Experience 
Clasificación:
4.0

Rates

BARRY R 
Clasificación:
5.0

Cameron was a huge help. Very kind and courteous and Handles his position Exceptionally Good.

BRANDY D 
Clasificación:
5.0

No complaints

Tangela P 
Clasificación:
5.0

No comment

TERESA D  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SUSAN L 
Clasificación:
5.0

I didn't get his name but the guy who checked me in and took my payment could sell me the building. He's got such an amazing personality!

EDEN S 
Clasificación:
5.0

Cam is awesome !!

CIARA F  |  Overall Experience 
Clasificación:
5.0

Perfect experience. Knowledgeable and professional staff . Extraordinario servicio al cliente

Johnney M 
Clasificación:
3.0

El cliente no dejó un comentario.

Randy F 
Clasificación:
5.0

El cliente no dejó un comentario.

Carla M 
Clasificación:
5.0

Really impressed with my experience at this UHaul location, customer service was very on point.

JEFF Y 
Clasificación:
5.0

The customer service was excellent

Brian B 
Clasificación:
5.0

El cliente no dejó un comentario.

Jon T 
Clasificación:
5.0

El cliente no dejó un comentario.

Caleb A  |  Overall Experience 
Clasificación:
5.0

I thank you for the service and the staff that work at the St. Bernard Storage. Staff worked with me and was very nice to us both. If I need storage again, I will return!

CYNTHIA H  |  Overall Experience 
Clasificación:
2.0

The truck cabin was filthy, and even worse, the ramp was covered in glass.

GARY D 
Clasificación:
4.0

The apps location setting never works. I'm sitting outside the door and it still says it can't find my location.

Robert M 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael B 
Clasificación:
5.0

While the truck I rented was okay it had definitely been abused in the recent past and you could still tell it was.

Robert M 
Clasificación:
3.0

It was alittle creepy and tucked off

Melissa L 
Clasificación:
5.0

Despite being very busy Cameron made me feel like a valued customer.

James M 
Clasificación:
5.0

Staff Cameron was great and you should do whatever you can to keep him!

John N 
Clasificación:
5.0

El cliente no dejó un comentario.

Shawn H 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas W 
Clasificación:
4.0

My reservation was # 78447736 and I used the 24/7 pickup service to get my truck. My UHAUL associate was fantastic, but your 24/7 service needs ALOT of work. My "10-minute process" turned into an 80-minute test of my patience. My location was showing me 0.4 miles away when I was actually there. My associate, Chantelle ???, walked me through a couple of steps to try and get me showing as 'arrived'. When that didn't work, she took the next step and made the rental happen. She was extremely helpful, very pleasant to deal with, and frankly saved this transaction for UHAUL. She deserves any and all recognition and/or reward that can be given. Please let her know this and thank her for me.

Joe R 
Clasificación:
5.0

Good customer service

jamar w 
Clasificación:
5.0

Would love some day to update your truck to get better gas mileage!

Corey S 
Clasificación:
4.0

El cliente no dejó un comentario.

Eric A 
Clasificación:
5.0

I was very pleased with the services provided. The staff were always great to deal with!

Kevin M  |  Overall Experience 
Clasificación:
5.0

I think the truck needs transmission fluid ,and if y'all can install backup cameras that would be great

Johnny S 
Clasificación:
4.0

Cam was excellent. Very helpful and went above and beyond. I truly appreciate his help and his passion for what he does.

LaDon C 
Clasificación:
4.0

I was quite satisfied with the facility and the staff. I have recommended you to several people. I wish the office hours were a little longer. If the need arises I would use you again.

YVONNE C  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert B 
Clasificación:
5.0

Excellent customer Service

VICKIE B 
Clasificación:
5.0

Fantastic service!

Wenbo Q 
Clasificación:
2.0

It was a pretty decent place years ago but since the new owners took over it has continued to go downhill and rent continues to go up. I've been there over 20 years and happy to be gone.

GARY W  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Keshia C 
Clasificación:
2.0

El cliente no dejó un comentario.

Marsha s 
Clasificación:
4.0

I've used my drop off location before I've never had a problem with the guy that runs it. I believe his name is Cameron and he does a great job too.

REGINA P 
Clasificación:
5.0

El cliente no dejó un comentario.

Ada C 
Clasificación:
3.0

El cliente no dejó un comentario.

Brandyn L 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony W 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert C 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronda A 
Clasificación:
3.0

My preferred location was changed the day prior, so this created an inconvenience.

Christopher B 
Clasificación:
5.0

El cliente no dejó un comentario.

Nancy L 
Clasificación:
5.0

El cliente no dejó un comentario.

PAMELA B 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony W 
Clasificación:
5.0

Cameron and all associates were very nice and helpful.

CIAIDE H 
Clasificación:
5.0

El cliente no dejó un comentario.

Jay R 
Clasificación:
5.0

El cliente no dejó un comentario.

KEEVIN B 
Clasificación:
5.0

You wanted the bed of the truck swept upon return, but you should know that the truck bed was NOT clean when I picked up the truck - the last person did not sweep the dirt out and I had to do it before I used the truck.

Brandon P 
Clasificación:
4.0

El cliente no dejó un comentario.

Shawna D 
Clasificación:
5.0

El cliente no dejó un comentario.

Nancy P 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul N 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN N 
Clasificación:
4.0

I just dropped the truck and key. Didn't see anyone or go inside.

Michelle K 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert H 
Clasificación:
5.0

El cliente no dejó un comentario.

Shawn H 
Clasificación:
5.0

Awesome visit much better than Bramble Towing. A little farther but worth it.

Steven M 
Clasificación:
5.0

Everything was very organized and timely.

Andrea B 
Clasificación:
3.0

El cliente no dejó un comentario.

Sharell C 
Clasificación:
5.0

El cliente no dejó un comentario.

Al G 
Clasificación:
4.0

El cliente no dejó un comentario.

david r 
Clasificación:
3.0

Have staff available. Checking out online was a pain.

carla s 
Clasificación:
5.0

El cliente no dejó un comentario.

Frank D 
Clasificación:
5.0

El cliente no dejó un comentario.

John N 
Clasificación:
5.0

El cliente no dejó un comentario.

Theresa K 
Clasificación:
4.0

Small lot made ingress and egress a bit stressful.

James W 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary M 
Clasificación:
5.0

The location is great. But everytime I do the 24/7 check in or return at any location the app or website always throws some sort of glitch and I wind up needing to call support. They have always been helpful though.

Patrick D 
Clasificación:
4.0

El cliente no dejó un comentario.

Sondra G  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Gerry M 
Clasificación:
5.0

The employee at this location was so kind and helpful! His demeanor was just so pleasant and it made a positive impact on my day.

Jennifer E 
Clasificación:
5.0

When I met the black male clerk a year ago I knew this was where I wanted to come. I don't want to go to any other location as much as possible. 殺卵亂珞 Thank you!

April A 
Clasificación:
3.0

The move out date on this notification is incorrect. I moved out on 1/27/2023 and spoke with someone at the facility that day prior to moving out. I also informed the person that entered a move out date of 2/10/23 of the correct date. i also called the office and received the answering service on the move out date and was told that the information was placed in the system that day and i Should receive a call or email regarding that and never did.

donna c  |  Overall Experience 
Clasificación:
5.0

The on-site manager, Cameron, was friendly, helpful, very professional and quite knowledgeable. Dealing with him, took 'the sting off' having to leave half my possessions in storage for several years. He was/is a godsend.

Alicia C  |  Overall Experience 
Clasificación:
5.0

Cameron was great. Very friendly and honest about everything.

Evan W  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Gerald g  |  Overall Experience 
Clasificación:
5.0

I have comment

BRIAN S  |  Overall Experience 
Clasificación:
5.0

I had stuff in storage ranging from appliances, electronics, clothing, to collectables for about four years. I never thought about the security and safety of my possessions because access to the area is so well controlled. The area around the storage units is kept clean and the storage units are clean and dry. If the lack of climate control is important, then this is an excellent choice. The staff are friendly and supportive.

JOHN F  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jhayne A  |  Overall Experience 
Clasificación:
5.0

It felt secure but not well lit at night. But other than that I liked having a storage there.

Tawanda P  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Vince A  |  Overall Experience 
Clasificación:
5.0

Very professional staff...

Larry C  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Willie H  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tiffany B  |  Overall Experience 
Clasificación:
5.0

There was a leak in my unit but the staff took care of it.

LINDA C  |  Overall Experience 
Clasificación:
5.0

The storage manager Cameron was very helpful and professional

Royce D  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Beth D  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LINDA B  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Toviya W  |  Overall Experience 
Clasificación:
5.0

Cameron is the best!

michael p  |  Overall Experience 
Clasificación:
4.0

Very clean unit. Friendly staff!! I selected the Rent Now option and lock wasn’t in unit, so luckily I went during hours, so the office was open and I was able to get my lock.

Tiffany H  |  Reservation 
Clasificación:
5.0

Thank you for the oppurtunity to utilize your storage facility.I found one closer to my home .please refund my card.STorage area is very nice and i would referr you to others in need.

Isaac E  |  Reservation 
Clasificación:
3.0

did not move in yet

Tamala W  |  Reservation 
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