Excellent service, very friendly.
TIMOTHY S
Customer Reviews for St Bernard Self Storage II LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Markings for parking were barely visible. Took me a while to know my whereabouts.
MUHAMMAD SCustomer service was above and beyond! Security to get in and out was nice as well. However, I gave it 3 stars because I purchased a 5 x 5 and it was $62 a month. Meanwhile, I have a 10 x 10 indoor storage with controlled temperature etc that I pay for elsewhere and it's $159, insurance included. I feel like St Bernard is a bit overpriced for just a small need and could not say it was "above average/4 stars" or "Excellent/5 stars" due to this.
NyYahri Y | Overall ExperienceHad to use the storage longer than anticipated due to long home renovation. Staff was helpful and we had access to the unit even when the office was closed.
Susan B | Overall ExperienceNot the fault of this St Bernard location or the drop off location Lima, Ohio. An employee in another location in Canada checked my trailer in. Then when returning it to my drop off I was charged several hundred dollars more. It then took several hours of my time to get it corrected.
HARRY BProbably the best U-Haul experience I’ve had has been at this location.
JASON TExtraordinario servicio al cliente
MICHELLE DSmall place, hard to park trailers.
Jana DEast dropoff
David BNothing.
JESSIE GMy only issue with U-Haul had nothing to do with the specific pick up or drop off locations both were great. I made my reservations to pick up my U-Haul trucks in Albuquerque and U-Haul regional assigned me to. Santa Fe location for pick up, so I have to drive an hour out of my way to pick up the trucks (2) and then drive another hour back to my home. I made the reservation 2 months ahead of time and there were 8 locations in the Albuquerque area I should have been able to get the trucks from. It was EXTREMELY inconvenient to have to spend 2 hours driving to pick up trucks on loading day.
Jana DThe packing blanks I requested were not in the trailer.
MATTHEW ASomeone is incorrectly using my email address cameronmiller@gmail.com for this order without confirmation/approval from me. And without an easy way to electronically contact anyone to rectify the problem (I'm in a different country). So if you could verify emails before using them that would be best. and then if you could offer an email address for contact that would also help.
Cameron MEverything was great
FRANCIS MCameron was great. Very welcoming and answered all my questions thoroughly.
STEPHANIE SI used St. Bernard storage based off of friends and family recommendations. I will absolutely recommend them to anyone. Excellent customer care. Great rates. Easy to deal with, transparent service team.
Jennifer K | Overall ExperienceAfter hours drop off. *Location closed, employee not on premises as expected upon reservation* This location needs clear parking spots and it feels extra sketchy in the dark, given the location. *Not the fault of the vendor* Kay drop slot at ankle level and hard to locate.
PAMELA HGreat Guy working here
ARTHUR H | Overall ExperienceI rated no and poorly for the St Bernard location because I did not interact with any people. NA should be an option. The limited parking was also a concern.
MARGARET BA great place to do business.
Mark SCameron is just amazing! Knows his stuff and goes beyond to make everything go well.
Amy MJacks up prices. Why pay 140 when ya can pay 88 for the same size unit elsewhere
WILLIAM S | Overall ExperienceCameron was fantastic! Made everything so easy..... Thank you!!!
AMY MCameron (the man at the desk) was super helpful and extremely pleasant!
MICHAEL LThe gentleman that greeted me was very friendly. He quickly checked us in.
Mel Severything went very smooth
Patrick K | ReservationThe location is difficult to find and out of the way. When I arrived there was a sign on the door that the office was closed for lunch. I texted the number listed on the door and got a response from Cameron, that it was OK to leave the truck there, as it was not the location that I had scheduled, and I was returning it a day earlier than scheduled. I completed the check out via the app. When I got the bill via email I was charged for 3 extra days, even though I returned it 2 days past the original schedule date, although I did arrange for the extra days before the original contract was complete. I was 37 minutes late returning it by the time I completed the return process on the app to avoid the 3rd day charge. I was told by a UHaul customer service rep that its up to the agent where I returned it (Cameron) as to what I am charged. After learning this the day after I returned the truck, I texted Cameron twice and called him and left a voicemail message but never heard back from him. I can only take this to mean that he was no longer interested in communicating with me and was going to charge me the full amount. So much for good customer service, especially during this holiday season.
John PThe man working that day had the truck all ready to go for me on arrival. He was also very friendly making this a great experience.
ARLEE BThey auctioned off ALL of my things in my storage unit without notifying me of the possible auction date. ALL MY DEAD PARENTS, DEAD BROTHERS THINGS, ALL PICTURES OF ALL 3 OF MY CHILDREN FROM THEIR BIRTH EVERYTHING FROM MY CHILDHOOD!!!!!!! ABSOLUTELY UNACCEPTABLE
Missy V | Overall ExperienceCustomer friendly
SHERRIE MAll good! Thanks!
Daniel M | Overall ExperienceRates
BARRY RCameron was a huge help. Very kind and courteous and Handles his position Exceptionally Good.
BRANDY DNo complaints
Tangela PNo comment
TERESA D | Overall ExperienceI didn't get his name but the guy who checked me in and took my payment could sell me the building. He's got such an amazing personality!
EDEN SCam is awesome !!
CIARA F | Overall ExperiencePerfect experience. Knowledgeable and professional staff . Extraordinario servicio al cliente
Johnney MReally impressed with my experience at this UHaul location, customer service was very on point.
JEFF YThe customer service was excellent
Brian BI thank you for the service and the staff that work at the St. Bernard Storage. Staff worked with me and was very nice to us both. If I need storage again, I will return!
CYNTHIA H | Overall ExperienceThe truck cabin was filthy, and even worse, the ramp was covered in glass.
GARY DThe apps location setting never works. I'm sitting outside the door and it still says it can't find my location.
Robert MWhile the truck I rented was okay it had definitely been abused in the recent past and you could still tell it was.
Robert MIt was alittle creepy and tucked off
Melissa LDespite being very busy Cameron made me feel like a valued customer.
James MStaff Cameron was great and you should do whatever you can to keep him!
John NMy reservation was # 78447736 and I used the 24/7 pickup service to get my truck. My UHAUL associate was fantastic, but your 24/7 service needs ALOT of work. My "10-minute process" turned into an 80-minute test of my patience. My location was showing me 0.4 miles away when I was actually there. My associate, Chantelle ???, walked me through a couple of steps to try and get me showing as 'arrived'. When that didn't work, she took the next step and made the rental happen. She was extremely helpful, very pleasant to deal with, and frankly saved this transaction for UHAUL. She deserves any and all recognition and/or reward that can be given. Please let her know this and thank her for me.
Joe RGood customer service
jamar wWould love some day to update your truck to get better gas mileage!
Corey SI was very pleased with the services provided. The staff were always great to deal with!
Kevin M | Overall ExperienceI think the truck needs transmission fluid ,and if y'all can install backup cameras that would be great
Johnny SCam was excellent. Very helpful and went above and beyond. I truly appreciate his help and his passion for what he does.
LaDon CI was quite satisfied with the facility and the staff. I have recommended you to several people. I wish the office hours were a little longer. If the need arises I would use you again.
YVONNE C | Overall ExperienceExcellent customer Service
VICKIE BFantastic service!
Wenbo QIt was a pretty decent place years ago but since the new owners took over it has continued to go downhill and rent continues to go up. I've been there over 20 years and happy to be gone.
GARY W | Overall ExperienceI've used my drop off location before I've never had a problem with the guy that runs it. I believe his name is Cameron and he does a great job too.
REGINA PMy preferred location was changed the day prior, so this created an inconvenience.
Christopher BCameron and all associates were very nice and helpful.
CIAIDE HYou wanted the bed of the truck swept upon return, but you should know that the truck bed was NOT clean when I picked up the truck - the last person did not sweep the dirt out and I had to do it before I used the truck.
Brandon PI just dropped the truck and key. Didn't see anyone or go inside.
Michelle KAwesome visit much better than Bramble Towing. A little farther but worth it.
Steven MEverything was very organized and timely.
Andrea BHave staff available. Checking out online was a pain.
carla sSmall lot made ingress and egress a bit stressful.
James WThe location is great. But everytime I do the 24/7 check in or return at any location the app or website always throws some sort of glitch and I wind up needing to call support. They have always been helpful though.
Patrick DThe employee at this location was so kind and helpful! His demeanor was just so pleasant and it made a positive impact on my day.
Jennifer EWhen I met the black male clerk a year ago I knew this was where I wanted to come. I don't want to go to any other location as much as possible. 殺卵亂珞 Thank you!
April AThe move out date on this notification is incorrect. I moved out on 1/27/2023 and spoke with someone at the facility that day prior to moving out. I also informed the person that entered a move out date of 2/10/23 of the correct date. i also called the office and received the answering service on the move out date and was told that the information was placed in the system that day and i Should receive a call or email regarding that and never did.
donna c | Overall ExperienceThe on-site manager, Cameron, was friendly, helpful, very professional and quite knowledgeable. Dealing with him, took 'the sting off' having to leave half my possessions in storage for several years. He was/is a godsend.
Alicia C | Overall ExperienceCameron was great. Very friendly and honest about everything.
Evan W | Overall ExperienceI have comment
BRIAN S | Overall ExperienceI had stuff in storage ranging from appliances, electronics, clothing, to collectables for about four years. I never thought about the security and safety of my possessions because access to the area is so well controlled. The area around the storage units is kept clean and the storage units are clean and dry. If the lack of climate control is important, then this is an excellent choice. The staff are friendly and supportive.
JOHN F | Overall ExperienceIt felt secure but not well lit at night. But other than that I liked having a storage there.
Tawanda P | Overall ExperienceVery professional staff...
Larry C | Overall ExperienceThere was a leak in my unit but the staff took care of it.
LINDA C | Overall ExperienceThe storage manager Cameron was very helpful and professional
Royce D | Overall ExperienceCameron is the best!
michael p | Overall ExperienceVery clean unit. Friendly staff!! I selected the Rent Now option and lock wasn’t in unit, so luckily I went during hours, so the office was open and I was able to get my lock.
Tiffany H | ReservationThank you for the oppurtunity to utilize your storage facility.I found one closer to my home .please refund my card.STorage area is very nice and i would referr you to others in need.
Isaac E | Reservationdid not move in yet
Tamala W | Reservation