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Curtis was friendly and helpful. Some of the decals were peeling off the trailer so I couldn't see all the instructions, but we figured it out.
Any and all equipment that is rented from squeezes needs to be better maintained and looked over before it is rented especially for across country usage and rental.
Nothing that I know of. Dustin does a great job and takes great care of his customers. I couldn't recommend him more highly!
Make sure the truck has good tires. The front tire blew while driving on the freeway. Could have resulted in injury or death. Both front tires were balding.
Awesome customer service, squeaky's is the best U-Haul experience I have had moving
Every thing was perfect except the cab smelled so bad had to buy cleaner to just make it barely bearable to ride in. Really not kidding. Cost me 20.00 to fix. Loved the truck tho but should have blue. Tooth, just saying
I have done business with this place since the early 80's and I am so pleased that the current owners have continued the excellent service as the original owners. I would always recommend this place to anyone that asked. Great job you two!!
they had a commuter van when I checked out the location which I really wanted to rent, but when I came back to rent they said it was gone, so I had to rent a box van, when I brought the box van back, Lo and Behold the commuter van was there on the lot, it cost me an extra $50.00 to rent the box van, very frustrating!
Took about an hour to get trailer. Very slow service. Trailer was not swept clean.
Employee identified an unsafe problem with my hitch that a friend had given me and had the parts and tools to correct it. Very glad he did as it could have been and issue down the road. Very much appreciated!
The only negative was that I was told the truck was full and it was down an 1/8. When I actually filled it, it took just over 100 miles to get the dial to the same spot it was. I should have checked before I left. My fault. The customer service was great though.
Have them check the trailer when someone turns it in. There was cardboard left inside, and it had a flat tire when I got it home.
Courteous , helpfull
No improvements needed, we have rented from Squeeky's multiple times over several years and they are always very professional and great to deal with. I have also recommended Squeeky's to others over the years and I will continue to do so in the future.
Absolutely dissatisfied with uhaul. I rented a one way contract only to find that wasn't so. Was told I needed to drive 3 hours out of my way at 5:00 on a Friday night to return the fricken trailer, when I was at the location given to me to return the trailer. Uhaul's software needs a major fix. Was told by customer service at uhaul that it wasn't their problem that I couldn't return the trailer to the destination provided to me at check in. Absolutely horrible unacceptable user experience. The independent dealers were very customer service accommodating.
I used and appreciated the self return process.
Usually great service at Squeaky's. First time bad service. I told him that I needed help disconnecting the trailer because I couldn't get the hitch off. He said I had to back it into a tight slot by the other trailers and disconnect it. I backed it in. I told him I had tried to disconnect it and couldn't. He said try again he was busy. I did and told him again I couldn't do it so he finally came out and disconnected it. He never opened or inspected the trailer. He wasn't the owner. Usually good service here. Also, no mask.
Curt was very nice and super helpful!!
Excellent customer support
Very good experience with Squeeky's Uhaul. I will use them again. Kurt was exceptional. I will refer them if possible as well.
personnel on both ends, Kurk in Sandpoint, did not get Phoenix name, very professional and helpful! Kenn
The agent was aware that my order consisted of a utility dolly and yet when i got home there was no dolly in the truck which made my move difficult. Also this was a one way move and the mileage plan I was allotted was from the facility I was picking the truck up at and going directly to the end location. No miles were allotted for me to go to the home I was moving out of and the home I was moving to.
We were going to rent an auto-transport for our trip to Colorado and Squeeky's made all the arrangements and were totally forgiving when we cancelled that reservations for reasons beyond our control. We returned an auto-transport to them after our trip home from Colorado. The return was very efficient and easy.
exceptional over the top service by Kirk. Kenn
Kurt was very helpful. Uhaul needs to invest in a computer system that works (QED perhaps?)!!!! I spent 30 minutes + while everyone tried to get the system to work..
Great communication during and after the rental. Definitely rent here again.
The gentlemen that work this location, have been exceptional the two times I've used them. They go above and beyond to make my experience as least painful as moving can be.
Super great. Super helpful
Truly can't think of one thing. Thanks
None great service flexible team
The staff here was amazing. They not only helped me so much after a very long, exhausting trip, but gave me referrals for local businesses, that were extremely helpful.
Great service, they did more than they needed to do to help me connect the trailer and same on return! Kenn
Website is clumsy as in check in process. Let customers know in advance the check in process when site is closed. Was told to drop off trailer out of the way, which we did.
The vehicle I rented already had a broken windshield yet was put into service. The rental location may not have any control over that; I don't know. The truck also did not have cruise control. Driving 1600 miles without cruise control is a bit taxing. The truck was not cleaned, inside or out, before my receiving it. The personnel were helpful which is the only reason I would recommend the operation to another. The receiving end was higher volume and certainly accustomed to checking people in. Having rented from the receiving store last year, I know that they become taxed with volume and their service in providing equipment can be lackluster. Dropping off is not always a good representation of overall service.
Apparently I was a few miles over and was charged $5.09. I asked since I was returning the equipment two days early could we be even and not charged the petty $5.09? I was told NO! Uhaul is a money hungry organization that is not going to ever get my business again! I have spent thousands of dollars with you over the years and I am now done. Good riddance!
these guys were great, helpful
Get your act together at U-Haul corporate. I placed an order, had a confirmation and uploaded my license information. When I went to pick up the trailer, I discovered the trailer wasn't ready because somehow my order was cancelled by U-haul. The rep at Squeeky's said that it had happened to another customer a week before. I also received text messages that didn't make sense.
They werent open but we figured it all out.
I was told I went over the miles and I did no extra driving and took the shortest route! So how do you calculate mileage?!
Easy to get to, nice people, great people.
I had reserved a 15' truck, but U-haul changed it to a 26' to fit their availability purposes. Since that was just too large to fit the area where we would be unloading, the agent at Squeeky's spent a lot of time and effort to find a 15' truck and make it available for us. Thank you so much. That is service!
When I picked up my rental i walked around the truck with the haul rep. I pointed out marks as well as a broken plastic cap on the upper rear corner of the truck that was not marked and the rep said not to worry because I had the insurance. After loading my rental we started for North carolina.about 500 miles into the trip i turned on the air conditioning and it worked for about ten minutes then started blowing hot air.the air didn't work for the entire trip across country. When I turned in the truck i complained about the truck and the rep at the drop off location was very helpful . He took my complaint and told me that the regional supervisor from the northwest would call me within 48 hours and if he didn't to let him know. The rep never called so I went back to the drop off location to let the rep know I was not contacted. He gave me the cell number for the northwest rep. I have called him twice and left messages and have not been contacted yet as of this writing.so my question is how do you get to lodge a complaint if no one will respond.
Great guys to work with... highly recommend!!
The original drop off point would not allow me to drop off the trailer and it was up to me to find another location that would accept it. Found Squeeky's and with a quick call to U-Haul for authorization, they had me back on the road quickly. Squeeky's is a very clean and professional operation.
I can't think of anything that could improve on the service from Squeeky's. They are fantastic. Great people and super community supporters. U-Haul should be proud to have them in their system.
Sueeky's did a very good job making sure that we had what we needed, when we needed it.
Excellent service. Great people
Having my storage units at Squeekys was excellent. I had 24 access in a pretty private neighborhood. I would rent units from them again, for sure. Thanks, Squeekys!
