El cliente no dejó un comentario.JACK L.
Customer Reviews for Spurlock Ent
(Distribuidor de U-Haul del vecindario)
Lafayette, IN 47905
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - mar.: 8 a. m. - 4 p. m.
- Mié. -vie.: 8 a. m. - 5 p. m.
- Sáb.: 8 a. m. - 1:30 p. m.
- Dom.: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The guys working 9/18 were awesome!!shannon L.
Outstanding customer service. I believe I have found my U-haul connection, I will be backJames S.
No suggestions. A+ dealer. Professional & Knowledgeable.Darby C.
This location (Spurlock Ent. on Farabee Drive) is the most customer friendly and helpful U-Haul location I have dealt with. I always go there (there are other locations in the city) when I have a choice.CHRISTIAN S.
Anthony was awesome! He was very friendly and made the process quick and easy for me. I'm convinced that this is the best place in town to rent a trailer and that is mainly based on the service Anthony gave me.Brian B.
El cliente no dejó un comentario.JERALD C.
El cliente no dejó un comentario.MATTHEW K.
Excellant customer service; I will return to this location again!Debra D.
El cliente no dejó un comentario.MEALNEE P.
El cliente no dejó un comentario.Wyatt P.
El cliente no dejó un comentario.dan D.
Anthony and i think his name was Jeff? Were both very helpful and sweet. Professional. I called another location before and they were abrupt and offered no solutions.liz S.
This location was not my original drop off location as requested and as indicated on my reservation confirmation from U-Haul. As instructed by the (revised by U-Haul) pick up location agent, we attempted to revise it back to the original reservation confirmation location by contacting U-Haul. U-haul had revised the drop off location reservation to a different city from my confirmed drop off. After lengthy periods on hold, the first two agents were total idiots. I wouldn't normally use such wording to describe someone, but I am being kind with that criticism. Third person was very knowledgeable and was able to reschedule us to drop off at an even closer location than the originally confirmed reservation location. Spurlock Enterprise (new drop off location) staff were awesome.Michael V.
Excellent service at this location employees went above and beyond to check out the truck before departure they included a two wheel dolly and a package of moving blankets at no charge other locations charge for these things.kevin K.
El cliente no dejó un comentario.CATHY S.
El cliente no dejó un comentario.Jett R.
El cliente no dejó un comentario.Pedro D.
I wish I could have found a trailer available closer to my point of origin, but the staff at this location were extremely helpful.Matthew S.
El cliente no dejó un comentario.HANNAH B.
El cliente no dejó un comentario.Gedeon L.
Only did mobile drop off on a weekend. Tried to leave a phone message, but their voice mail box wasn't set up.Barry F.
Not go to the Creasy location. They Suck! This one is waaay better. Anthony was great!Mark L.
Will rent again when I need tooJESUS R.
El cliente no dejó un comentario.Alicia M.
El cliente no dejó un comentario.Laura S.
El cliente no dejó un comentario.KEVIN B.
Brakes on the trailer were not workingbrian H.
El cliente no dejó un comentario.Luis Felipe C.
El cliente no dejó un comentario.Isaac H.
The owner and his staff were wonderful! They were so patient with all of my questions and helped me find the right vehicle to accomplish my task. I couldn't recommend them more! Note: I had accidentally gone to the wrong location at first and I waited an extremely long time before anyone even acknowledged me. You want to work with this location! They were friendly and very helpful.MICHELLE A.
In returning the was good.LONNIE C.
This experience was great. The rental was affordable and suited my needs. Importantly, the employee who helped me check in and out was very professional and friendly. He made the rental experience feel easy. He deserves a raise.Ryan M.
El cliente no dejó un comentario.Edward W.
Hi, I had initially reserved an 17' truck. It was unavailable during pick upand I was given a 15' truck instead. Due to this I had 2 trips instead of one. I wish to get half the mileage cost as compensation for this. Gracias.shivaram G.
El cliente no dejó un comentario.Nancy S.
El cliente no dejó un comentario.Vince A.
Thanks for your great, fast, and efficient customer service!James F.
The folks were super friendly and helpful. 10/10JASON S.
Great customer service.Andrew B.
El cliente no dejó un comentario.Mark P.
El cliente no dejó un comentario.Damian P.
Great people there, highly recommend facility!HARRY C.
El cliente no dejó un comentario.jerry C.
El cliente no dejó un comentario.Kevin O.
Everything went smooth and quick.RANDY B.
El cliente no dejó un comentario.CAMERON T.
Leaking trailer.William K.
Make speed limit 80 instead of 75 m.p.h.KEASYA S.
Great experience, keep up the good work!terry C.
They were OVER THE TOP GOOD! They reduced my cost from my reservation by 50% and I did not even ask them to look into this for me! Plus they threw in a dolly to help me carry the heavy stuff! Awesome, awesome, awesome!Ray P.
Everything was great, no hassle at all. Super nice employee!David B.
The vehicle was usably clean. The vehicle broke down outside of our hometown and u-haul's roadside assistance team sent an initial service man that was not prepared to fix the vehicle. It took a second serviceman to get the vehicle going again. Meanwhile we sat on the side of the road on the phone with the location service representative awaiting repair of the vehicle for nine hours. It was from 12 am til about nine am. Our moving operation was hindered and messy as a result of the maintenance of the vehicle. The location team was very helpful in extending the time we had to return the truck but it doesn't give back the time lost sitting on the side of the road.Sherry M.
El cliente no dejó un comentario.ROGER B.
Having issues with the app for checking in and out. Location was spectacular. Fortunately they were able to help me out.Benjamin O.
El cliente no dejó un comentario.joe S.
I called the 1-800 number and they set up the reservation telling me that I could go directly to pick it up. Except it was after noon and the location was closing. Luckily the employees made a diving catch and hung around until I arrived almost 45 minutes after closing.LORNE D V.
Nothing needs to be changed. The representatives work very well together and their very attentive and very helpful. There sweet and caring as well.Alisa W.
Have a method of securing equipment returned after hoursROBERT C.
The truck ran ok but was not clean at all. It had the strangest smell, windows were awful and the seats were sticky. Had to clean the seats with clorox wipes. The staff was great to work with and helpful. Would have liked to have had the truck two day's but the u-haul website was a mess and wouldn't allow for it, was doing good for them to let me have it one day. Not the local guy's fault, another website mess...Gerald P.
El cliente no dejó un comentario.Andrew H.
The truck I used did have an issue with the windshield washer spray. I hosed some guy on the passenger side.bill C.
Customer service was excellent!Roderick C.
Would like to have receipt before the survey is done.CANDACE L.
This is not where I requested to drop off and didn't even have u haul for 24 hours , really put a crunch on us that dayTeresa H.
Great customer service!!matthew B.
inside of truck had gravel dust/dirt still in it. the truck had been rear ended and should of been fixed prior to renting the truck out again. and the app to return did not like me bringing the truck back a few hours late. to my defense i was stuck in a major traffic accident on the interstate and I couldn't get back any soon. I tried 4 times to use the app and it didn't workadam S.
Adjust the key drop box to fit the new key fob style key. The slot is too narrow for the key and it will not fit.Tim J.
El cliente no dejó un comentario.Bill V.
Great customer service, clean facilityTravis L.
Great Job!wayne S.
I rented a 26 foot to be picked up at the Brownsburg Ace Hardware location and when I went to pick it up, it was not a 24/7 location as confirmed in my email and they were closed. I had to end up getting the vehicle from a place in Lafayette, Indiana so my helpers could pick it up, and caused me to have more miles and a higher charge.Debbie L.
El cliente no dejó un comentario.Koushik R.
Anthony was so helpful. I will only rent from them !Robert K.
El cliente no dejó un comentario.ALONSO D.
El cliente no dejó un comentario.michael P.
El cliente no dejó un comentario.Douglas S.
El cliente no dejó un comentario.Michael M.
El cliente no dejó un comentario.MATT W.
Anthony does an outstanding job!Bradley B.
Don't change a thing your awesomeEmmanuel L.
After I marked that the truck was clean when I initially got to your location, I noticed there was a lot of what looked like peanuts or some other kind of nut or maybe chips crushed up in the driver side cupholder. That was kind of gross, but really my only complaint. Thanks guysKyle B.
I love this location, its not even the closest one to my house but one time I needed a 10ft truck that wasn't available anywhere closer and the guys working there were so great start to finish (including calling me when I left my spare car keys in the truck) that I won't take my business anywhere else.Michael M.
What I thought was going to be a big hassle was completely painless. The employees were very friendly and helpful.randy B.
Great place to rent a truck always very helpful.WILLIAM DENNIS M.
Fire your reservation specialist hotline people... reserved a truck for today as well with a car hauler. Just like I did for Wednesday. Got a confirmation email,got pre checkin done, drove 4 hours from Kentucky to get my truck and car hauler and guess what... no truck,no car hauler. Called your non friendly non helpful reservation specialist line and got the rudest woman on the planet to tell me... "well nobody called you and we don't have a truck for you" and hung up on me... real pissed off about the way I was treated by your rude reservation specialist. Why did I get a reservation confirmation email,and get pre checkin done online if you didn't have a truck and car hauler for me? Why didn't one of you call me and say, we don't have what you need, so don't drive 4 hours north to not be able to move the rest of your property, even though your new job starts Monday in Kentucky?!? This bad review isn't for the farabee guys, they were awesome. This review is for you reservation line with the rude reservation idiot that didn't take care of me today and made me drive 4 hours back home without the rest of my property! You owe me a free rental next weekend and 200 dollars on gas for not communicating properly or having my reservation correct...and causing me to spend 8 hours on the road with 2 vehicles and still not have the rest of my property...worst experience of my life!Lucas H.
The people were nice but the site was not user friendly. First attempt to order a month early, the pickup location moved hours away adter putting my pymt in.... so I canceled & called and spoke to Someone. Then day of my truck in West Lafayette moved to Indy as Im coming from Bluffton In 2 hrs west all over a dolly not available. After another call we figured it out but it was very frustrating.Carolyn J.
The 2 gentlemen behind the counter were extremely friendly and helpful. I will use this location again when I return in August!GREGORY G.
El cliente no dejó un comentario.thomas J.
I brought it in with a little over half tank and they told me it was empty! They lied to meSEAN B.
El cliente no dejó un comentario.Henry W.
You were awesomesherrie M.
Other than reduce price per mileage; nothing! I understand u have to make money, lol Great servicekathleen H.
El cliente no dejó un comentario.James M.
I am terrible with names, but the gentleman who checked me in walked me through the process, and helped save me some money. There are several UHaul places in Lafayette, I'll be going back to this one exclusively from now on.Patrick H.
El cliente no dejó un comentario.Phillip W.
El cliente no dejó un comentario.Brittany R.
I was not the one to drop the truck off but it made me pick a rating in order to submitCHERYL O.
El cliente no dejó un comentario.STEVEN W.