Customer Reviews for Spurlock Ent
(Distribuidor de U-Haul del vecindario)

1874 comentarios

601 Farabee Dr   Lafayette, IN 47905
(& Kossuth)

(765) 448-4228

Horarios de la ubicación

  • Lun. - vie.: 8 a. m. - 4 p. m.
  • Sáb.: 8 a. m. - 12 p. m.
  • Dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(765) 448-4228

601 Farabee Dr
Lafayette, IN 47905
(& Kossuth)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 8 a. m. - 4 p. m.
  • Sáb.: 8 a. m. - 12 p. m.
  • Dom.: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

Kevin O. 
Clasificación:
5.0

Everything went smooth and quick.

RANDY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

CAMERON T. 
Clasificación:
3.0

Leaking trailer.

William K. 
Clasificación:
4.0

Make speed limit 80 instead of 75 m.p.h.

KEASYA S. 
Clasificación:
5.0

Great experience, keep up the good work!

terry C. 
Clasificación:
5.0

They were OVER THE TOP GOOD! They reduced my cost from my reservation by 50% and I did not even ask them to look into this for me! Plus they threw in a dolly to help me carry the heavy stuff! Awesome, awesome, awesome!

Ray P. 
Clasificación:
5.0

Everything was great, no hassle at all. Super nice employee!

David B. 
Clasificación:
1.0

The vehicle was usably clean. The vehicle broke down outside of our hometown and u-haul's roadside assistance team sent an initial service man that was not prepared to fix the vehicle. It took a second serviceman to get the vehicle going again. Meanwhile we sat on the side of the road on the phone with the location service representative awaiting repair of the vehicle for nine hours. It was from 12 am til about nine am. Our moving operation was hindered and messy as a result of the maintenance of the vehicle. The location team was very helpful in extending the time we had to return the truck but it doesn't give back the time lost sitting on the side of the road.

Sherry M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROGER B. 
Clasificación:
5.0

Having issues with the app for checking in and out. Location was spectacular. Fortunately they were able to help me out.

Benjamin O. 
Clasificación:
4.0

El cliente no dejó un comentario.

joe S. 
Clasificación:
5.0

I called the 1-800 number and they set up the reservation telling me that I could go directly to pick it up. Except it was after noon and the location was closing. Luckily the employees made a diving catch and hung around until I arrived almost 45 minutes after closing.

LORNE D V. 
Clasificación:
5.0

Nothing needs to be changed. The representatives work very well together and their very attentive and very helpful. There sweet and caring as well.

Alisa W. 
Clasificación:
4.0

Have a method of securing equipment returned after hours

ROBERT C. 
Clasificación:
4.0

The truck ran ok but was not clean at all. It had the strangest smell, windows were awful and the seats were sticky. Had to clean the seats with clorox wipes. The staff was great to work with and helpful. Would have liked to have had the truck two day's but the u-haul website was a mess and wouldn't allow for it, was doing good for them to let me have it one day. Not the local guy's fault, another website mess...

Gerald P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew H. 
Clasificación:
5.0

The truck I used did have an issue with the windshield washer spray. I hosed some guy on the passenger side.

bill C. 
Clasificación:
5.0

Customer service was excellent!

Roderick C. 
Clasificación:
5.0

Would like to have receipt before the survey is done.

CANDACE L. 
Clasificación:
3.0

This is not where I requested to drop off and didn't even have u haul for 24 hours , really put a crunch on us that day

Teresa H. 
Clasificación:
5.0

Great customer service!!

matthew B. 
Clasificación:
5.0

thanks

Ed C. 
Clasificación:
4.0

inside of truck had gravel dust/dirt still in it. the truck had been rear ended and should of been fixed prior to renting the truck out again. and the app to return did not like me bringing the truck back a few hours late. to my defense i was stuck in a major traffic accident on the interstate and I couldn't get back any soon. I tried 4 times to use the app and it didn't work

adam S. 
Clasificación:
5.0

Adjust the key drop box to fit the new key fob style key. The slot is too narrow for the key and it will not fit.

Tim J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bill V. 
Clasificación:
5.0

Great customer service, clean facility

Travis L. 
Clasificación:
5.0

Great Job!

wayne S. 
Clasificación:
1.0

I rented a 26 foot to be picked up at the Brownsburg Ace Hardware location and when I went to pick it up, it was not a 24/7 location as confirmed in my email and they were closed. I had to end up getting the vehicle from a place in Lafayette, Indiana so my helpers could pick it up, and caused me to have more miles and a higher charge.

Debbie L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Koushik R. 
Clasificación:
5.0

Anthony was so helpful. I will only rent from them !

Robert K. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALONSO D. 
Clasificación:
5.0

El cliente no dejó un comentario.

michael P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATT W. 
Clasificación:
5.0

Anthony does an outstanding job!

Bradley B. 
Clasificación:
5.0

Don't change a thing your awesome

Emmanuel L. 
Clasificación:
4.0

After I marked that the truck was clean when I initially got to your location, I noticed there was a lot of what looked like peanuts or some other kind of nut or maybe chips crushed up in the driver side cupholder. That was kind of gross, but really my only complaint. Thanks guys

Kyle B. 
Clasificación:
5.0

I love this location, its not even the closest one to my house but one time I needed a 10ft truck that wasn't available anywhere closer and the guys working there were so great start to finish (including calling me when I left my spare car keys in the truck) that I won't take my business anywhere else.

Michael M. 
Clasificación:
5.0

What I thought was going to be a big hassle was completely painless. The employees were very friendly and helpful.

randy B. 
Clasificación:
5.0

Great place to rent a truck always very helpful.

WILLIAM DENNIS M. 
Clasificación:
5.0

Fire your reservation specialist hotline people... reserved a truck for today as well with a car hauler. Just like I did for Wednesday. Got a confirmation email,got pre checkin done, drove 4 hours from Kentucky to get my truck and car hauler and guess what... no truck,no car hauler. Called your non friendly non helpful reservation specialist line and got the rudest woman on the planet to tell me... "well nobody called you and we don't have a truck for you" and hung up on me... real pissed off about the way I was treated by your rude reservation specialist. Why did I get a reservation confirmation email,and get pre checkin done online if you didn't have a truck and car hauler for me? Why didn't one of you call me and say, we don't have what you need, so don't drive 4 hours north to not be able to move the rest of your property, even though your new job starts Monday in Kentucky?!? This bad review isn't for the farabee guys, they were awesome. This review is for you reservation line with the rude reservation idiot that didn't take care of me today and made me drive 4 hours back home without the rest of my property! You owe me a free rental next weekend and 200 dollars on gas for not communicating properly or having my reservation correct...and causing me to spend 8 hours on the road with 2 vehicles and still not have the rest of my property...worst experience of my life!

Lucas H. 
Clasificación:
5.0

The people were nice but the site was not user friendly. First attempt to order a month early, the pickup location moved hours away adter putting my pymt in.... so I canceled & called and spoke to Someone. Then day of my truck in West Lafayette moved to Indy as Im coming from Bluffton In 2 hrs west all over a dolly not available. After another call we figured it out but it was very frustrating.

Carolyn J. 
Clasificación:
5.0

The 2 gentlemen behind the counter were extremely friendly and helpful. I will use this location again when I return in August!

GREGORY G. 
Clasificación:
5.0

El cliente no dejó un comentario.

thomas J. 
Clasificación:
1.0

I brought it in with a little over half tank and they told me it was empty! They lied to me

SEAN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Henry W. 
Clasificación:
5.0

You were awesome

sherrie M. 
Clasificación:
5.0

Other than reduce price per mileage; nothing! I understand u have to make money, lol Great service

kathleen H. 
Clasificación:
5.0

El cliente no dejó un comentario.

James M. 
Clasificación:
5.0

I am terrible with names, but the gentleman who checked me in walked me through the process, and helped save me some money. There are several UHaul places in Lafayette, I'll be going back to this one exclusively from now on.

Patrick H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Phillip W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brittany R. 
Clasificación:
5.0

I was not the one to drop the truck off but it made me pick a rating in order to submit

CHERYL O. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN W. 
Clasificación:
5.0

Anthony at this location is top notch in customer service. Very polite respectful, knowledgeable, well spoken and helpful. Must be an excellent employee.

Gregory W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Seth M. 
Clasificación:
5.0

Our experience at Spurlocks was great!!

rick P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Arlene F. 
Clasificación:
5.0

Always have a great experience with this Uhaul. The employees even remember my name!

james G. 
Clasificación:
5.0

Very pleased with my service and equipment

john C. 
Clasificación:
5.0

Anthony is a really courteous and knowledgeable young man. I really appreciate quality customer service, thank you.

dita S. 
Clasificación:
5.0

El cliente no dejó un comentario.

GAGE T. 
Clasificación:
5.0

Very nice staff. Was in and out quick with excellent service.

kristopher K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brett H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALONSO D. 
Clasificación:
5.0

Always helpful and friendly

Mark K. 
Clasificación:
5.0

The guy that helped me at Uhaul was very helpful.

Connie W. 
Clasificación:
5.0

Not one thing, the guys at this location are awesome.

ALONSO D. 
Clasificación:
5.0

The young man who helped me was very professional and courteous. Thank you very much.

MICHAEL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM DENNIS M. 
Clasificación:
5.0

Friendly customer service! Made sure I had what I needed. Will use again

Jennifer E. 
Clasificación:
5.0

El cliente no dejó un comentario.

shavon R. 
Clasificación:
5.0

Friendly and efficient service

Dan D. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID W. 
Clasificación:
5.0

Once again Jeff and Anthony provided stellar service. Trailer was ready, paperwork prepared fast friendly service in and out in 5 minutes!! Thanks guys!

kevin V. 
Clasificación:
5.0

very helpful employees.

blake R. 
Clasificación:
5.0

The staff/owners working there very friendly, down to earth and overall good experience. I use their services at least once a month for propane or for vehicle rental.

CHARLES I. 
Clasificación:
5.0

I always tell people to come here before going to other locations because the customer service is way above average I don't even feel like a customer they talk to us like family and are genuinely great people. Jeff and Anthony thank you ! My mom and I love these guys! I've been here so many times I lost count and will continue to come back.

CANDICE L. 
Clasificación:
5.0

Very helpful would recommend.

Tyler W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Skyler Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nathaniel K. 
Clasificación:
1.0

Be more professional

Brandon P. 
Clasificación:
5.0

Jeff was extremely professional and friendly. All my paperwork and equipment was ready when I walked in the door. Totally seamless. From the moment I walked in the door and drove away was less than 5 minutes total. Fantastic service!!

kevin V. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENYON P. 
Clasificación:
5.0

El cliente no dejó un comentario.

John P. 
Clasificación:
5.0

Nothing spurlock's here in Lafayette Indiana is great

Vicky S. 
Clasificación:
5.0

Very friendly and helpful staff.

Jacob B. 
Clasificación:
5.0

El cliente no dejó un comentario.

BENJAMIN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael R. 
Clasificación:
5.0

the checkout guy was nice too me

Paula D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Tyler J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Haley S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ELIAS H. 
Clasificación:
5.0

Not a thing. It was all as good as is possible.

CANDY D. 
Clasificación:
5.0

I have moved and helped numerous people move the past few years and ALWAYS rent from Spurlock's whenever I can. They are very nice to work with.

AMY C. 
Clasificación:
2.0

Inspect your equipment before the next rental. The unit had not been swept out and it had a flat tire.

Rickie W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Vicky S. 
No se han enviado comentarios para esta ubicación.

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