I did everything online, got there to pick up equipment and computer system malfunctions had to process everything twice. I completed everything online to save time. Didn't help
Raymond B
Customer Reviews for Springfield Do It Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Friendly, knowledgeable and flexible. I had to change my rental after I made my reservation. The change included added equipment as well as an extra day. The staff made it very easy for me to make the changes and they were very nice about the whole experience. One of the best encounters I've had when it comes to renting "a U-Haul". It is always underestimated, how easy it is to make a Customer's day. The folks at the Springfield (MI) Do-It Center, where i rented this U-Haul, seem ti have it encoded in their DNA, to make a Customer's experience easy and plesant.
Don S`Super helpful, really great people on staff there
Tim RVery enjoyable experience from the pick up station in Florida to the drop off in Michigan. The truck was clean and a smooth ride for a 20' truck. Only thing I would mention is that we returned it a day early and with more gas than we received it. I thought we would be compensated for the early return at least, but they stated that u-Haul does not do that with a one way only two way. That does not make sense
Thomas LThe inside floor of the back of the truck was dirty and sticky. Needed to be mopped or something!
Sheryl MNothing you have great customer service
CAROLYN AThese people are amazing. I have rented a U-Haul from them multiple times over the years. Their service is exceptional. They are friendly, they are helpful. They are honest, good hard-working people.
Christal JSuper friendly staff, They are good!
Jay BGreat customer service! Very knowledgeable, very helpful .
EDNA TVery helpful
Gregory SI love u haul so I really don't have anything I can think of at the moment the location I went to the staff there was very professional and courteous and understanding
pamela pVery friendly and nice
braysha wGreat experience, thanks
Michelle MHad a great experience Springfield Do It Center 1583 W Dickman Rd Springfield MI 49037 in Battle Creek MI. Connor Handled everything quickly and got me on my way. I would recommend this location if you need a u-haul for any reason.
Marc APlease let me know ant additional fees I owe before issuing a refund to me.
Brett WThe location i interacted with was amazing, friendly and knowledgeable. HOWEVER your reservation software NEEDS AN OVERHALL! I intentionally reserved a month in advance for pick up at a small business near where my 97 year old grandmother lives so she could drop me off. THEN a few days before pick up I was told I had to go to another location for pick up. This caused me to have to scramble around and find someone else to drive me as the location for pick up was on the other side of town in a very congested traffic area. I obviously didn't want my 97 year old grandmother driving in that traffic in the lunch hour. As we drove by the original location on the way to the new one we were FORCED to go to there was the size truck I rented sitting on the original lot. WHY? COMPLETELY UNACCEPTABLE!! The reason I rented from the original location was convenience AND the fact I'm loyal to that business for other needs.Way to screw over the small business and inconvenience a custimer.
Tamara CGreat cu
CAROLYN APerson was very rude, not understanding and hung up on me multiple times!!! Do not recommend AT ALL no dolly in the truck
Raeanna WThe staff was helpful, prompt and professional. 100% will rent equipment from them again.
William BChange the hauling restrictions for other vehicles..
Ronald DSuper friendly service.
Gary LHave a better selection of vehicles.
Edward MEverything was great!! Outstanding customer service!!!
Troy GGreat, helpful people at this huge location.
Naquetta YExtremely friendly and helpful. The type of service you just don’t get any more these days. Very impressed.
Virginia HI really appreciate the service I received At Springfield Do It Center. Great ownership and employees always willing to help!
Steven SYou need to hang a more visible UHaul sign for motorist to see. I knew this location. Had I not that prior experience, GPS or not, it would be easy to overlook the location.
Joyce ANothing…keep doing what you’re doing.
Edward BExcellent service. I called to cancel because I was going to arrive after closing time. I was told no worries and that they would wait for me to arrive. When I arrived they were very helpful and polite. Could not have asked for anything more. Thank you!!
chris dEasy check out, great equipment, knowledgable staff. Excellent experience.
Peter BFriendly direct clear the customer is important
Humberto CGreat customer service
BRIAN ESteering was very loose
Shane Hgreat great great
ronald hI will ONLY rent from this location if given the opportunity. The staff are friendly, expedient, and know their stuff. Thanks for another seamless transaction.
Julie CThe gas cap was broken which didn’t allow me to put gas in the truck
Harold CPersonally, nothing you can do to improve it
maurice rKeep up the good work.
Jeremy RExcellent customer relationships
julius aVery good service.
Andrew FI have rented this trailer several times and it's always good, and people are great.
Robert RI have rented this 5 x 9 trailer several times from here. The trailer size is perfect
Robert RWhole process went smooth
Stacy WGreat place to rent a U-Haul.
Philip WAll went perfectly
Robert WEverything was great service equipment location
Rhonda MWas an overall easy and convenient experience. I will always use U-Haul and recommend U-Haul to anyone who requires moving equipment.
Kenneth STom and his crew are helpful, Knowledgeable and very professional
Judge TSite needs more experience with Uhaul princesses
JEFFREY KBest service in town.. always! -Zac F.
Zaccari FGive the guys at location a raise because their AWESOME!!
Dominique HCheck out process was quick and easy.
Lonnie M