Customer Reviews for Springfield Do It Center
(U-Haul Neighborhood Dealer)

1,025 reviews

1583 W Dickman Rd   Springfield, MI 49037

(269) 601-7717

Location Hours

  • Mon-Sat: 8 am - 5 pm
  • Sun: 10 am - 4 pm

Services at this Location:

Contact Us

(269) 601-7717

1583 W Dickman Rd
Springfield, MI 49037

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 5 pm
  • Sun: 10 am - 4 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Nothing. The associate was extremely professional and courteous

CALVIN WAYNE W. 
Rating:
5.0

Great customer service. Went over and above to make sure we were all set

DAWN MICHELLE K. 
Rating:
5.0

Tom and Chris no Matt Springfield do it are always courteous and ready to service the customer in the best way they can and I would recommend this business establishment to any of my friends or customers

TAMEIKA MARIE R. 
Rating:
5.0

Nothing to improve. This store customer service was excellent and we will be back.

JEFFREY MARK C. 
Rating:
5.0

Customer did not leave a comment.

TRINITY JADA W. 
Rating:
5.0

Springfield Do It Center is an asset to the Uhaul experience. Their customer service is outstanding. I highly recommend this location to rent a Uhaul from. Well done!

MARY C. 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE KENNETH B. 
Rating:
4.0

Continue to provide great services.

EVA OCENA H. 
Rating:
5.0

Customer did not leave a comment.

Sandi P. 
Rating:
5.0

Customer did not leave a comment.

LINDA S. 
Rating:
2.0

The keys were locked in the truck by the prior renter. The management said "They could not do anything and He had to wait for the District Manager to open up the truck. We were offered a small boxed truck to use while we waited for the truck key to be gotten out. We went thru this as "Not our fault". We had to go back to the place and pay for the first rental box truck. Taking time to pay for what "We thought not our problem". But we went thru the paces. We went thru this " Not our Fault" we had to pay again take our time for your corporate bullshit. We think the Manager should have had the right to get a company key person to open the truck before we got there to pick up the truck and not waste put time.

Gary B. 
Rating:
5.0

Customer did not leave a comment.

STACY LYNN D. 
Rating:
5.0

Only problem was radio didn't come on. That was a bit annoying.

KESHIA LATANYA R. 
Rating:
5.0

Customer did not leave a comment.

Koren K. 
Rating:
4.0

Customer did not leave a comment.

JAMES DALE M. 
Rating:
5.0

Customer did not leave a comment.

Christopher H. 
Rating:
5.0

Customer did not leave a comment.

FRITZ HERBERT M. 
Rating:
5.0

Great customer service.

ROBERT DOUGLAS F. 
Rating:
5.0

Customer did not leave a comment.

Stacey P. 
Rating:
5.0

Not be affiliated with u haul

JOSH M. 
Rating:
5.0

Easy pick-up and drop-off. Employees were extremely easy to work with and the process was great.

Jeff C. 
Rating:
3.0

Customer did not leave a comment.

David W. 
Rating:
5.0

Good

CALVIN DION S. 
Rating:
5.0

Customer did not leave a comment.

SARAH ANN C. 
Rating:
5.0

Customer did not leave a comment.

BEATRICE LYNN S. 
Rating:
5.0

Customer did not leave a comment.

BARBARA ANN C. 
Rating:
5.0

Customer did not leave a comment.

Gary A. 
Rating:
5.0

Customer did not leave a comment.

KEVIN LEE W. 
Rating:
5.0

This was a very easy transaction. I called the store with a question and was given an answer by a very nice young man. The truck was clean and well-maintained. Thank you so much!

KELLY JOAN E. 
Rating:
5.0

Customer did not leave a comment.

Shawn B. 
Rating:
5.0

Pickup and drop off went well. When I checked the vehicle out the app said the gas tank was full. I didn't verify it (100% my fault) and it was just above half. So I brought it back full as that is what I agreed to.

TIMOTHY ERIC H. 
Rating:
5.0

Best location I have ever used for Uhaul. Staff was excellent and the whole experience was really good.

KATHERINE VALENT L. 
Rating:
5.0

Customer did not leave a comment.

BARBARA ANN C. 
Rating:
5.0

Customer did not leave a comment.

RANDY LEE H. 
Rating:
5.0

Customer did not leave a comment.

DANIEL BRIAN R. 
Rating:
5.0

Customer did not leave a comment.

SARAH JO M. 
Rating:
5.0

Everything was ready when I arrived and my responsibilities were explained also. Wry smooth transaction!

TIMOTHY ERIC H. 
Rating:
5.0

Customer did not leave a comment.

Lee C. 
Rating:
5.0

Customer did not leave a comment.

JAMIE RYAN K. 
Rating:
3.0

Customer did not leave a comment.

CRAIG RAYMOND J. 
Rating:
1.0

They towed my vehicle when I had been assured by U-Haul over the corporate U-Haul office that returning the truck when I did was ok. They towed me anyway HOURS before I dropped it off.

jesse F. 
Rating:
5.0

I came to this location because of its close proximity buy I will always make to come back for the great customer service. I made a mistake with my reservation and Chris went above and beyond to get me taken care of. It would have been a nightmare had he not worked his magic.

JASON LYNN S. 
Rating:
5.0

Customer did not leave a comment.

DANIEL BRIAN R. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN LEE M. 
Rating:
5.0

Customer did not leave a comment.

Maria T. 
Rating:
4.0

Customer did not leave a comment.

ALYCIA LYNETTE W. 
Rating:
5.0

Chris and the other team members were friendly, knowledgeable and a great experience . An awesome team!!

KAREN KAY K. 
Rating:
5.0

Originally reserved a truck at the Battle Creek Uhaul Moving & Storage Center on Beckley Road. Apparently just because you reserve a truck a month in advance doesn't mean you will get one. It took the district office to find me a truck. Uhaul is fine but not the one on Beckley Road. Read the individual reviews! By the way Uhaul wanted $175 the retrieve the keys I locked in the truck. Use a different roadside assistsnce for that dumb mistake.

DAVIDROBERT N. 
Rating:
5.0

Customer did not leave a comment.

Diana S. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY D S. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER H. 
Rating:
5.0

Customer did not leave a comment.

JAMES TIMOTHY M. 
Rating:
5.0

Keep doing what you are doing!

BRIAN LEE B. 
Rating:
5.0

Most U-haul spots take nearly an hour IF there isn't a wait... they took about five minutes. It's a small indy spot, out of the way for me, but I needed a truck that day after the previous day's reservation wasn't returned. It was totally worth it to pay the extra mileage to Kalamazoo and back for the service.

VICKIE LEE E. 
Rating:
4.0

Customer did not leave a comment.

Edward C. 
Rating:
5.0

Customer did not leave a comment.

SABRINA RENEE S. 
Rating:
5.0

Springfield hardware is awesome and They go above on helping me Renting your Trucks and everyone is so friendly I will not go anywhere where else.

BERNARD DEAN G. 
Rating:
5.0

Customer did not leave a comment.

DARREL KEITH E. 
Rating:
3.0

We had to keep waiting while the associate waited on other customers. We also had issues with your equipment that checks for trailer lights. It kept saying ours didn't work and we know they did work. We had just had them checked. It wasn't until we hooked up trailer to see our wiring worked. We wasted an extra hour on all the waiting.

LISA RENEE H. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL ALAN S. 
Rating:
5.0

Vehicle was late to arrive at no fault to the location. But the staff were extremely friendly and accommodating. Springfield Do-It center will be my go to place for my rentals.

Jason H. 
Rating:
5.0

Customer did not leave a comment.

Debra F. 
Rating:
5.0

The people that helped us with our rental were the very best in every way.

MARGARET MARY V. 
Rating:
5.0

Best rental experience ever courtesy of the staff at Springfield Do it Center. The Uhaul rep, Jason Lesatz trained them well.

THOMAS HENRY C. 
Rating:
5.0

Amazing customer service!

GEORGE A. 
Rating:
5.0

Great job

CAREY JUSTICE W. 
Rating:
4.0

I drove by two location closer that had 15 ft out front the day i rented, I reserved truck from closet one. Uhaul told me to pick up what location

William L. 
Rating:
5.0

This location was wonderful and prompt and easy to deal with .

JESSICALEE H. 
Rating:
5.0

GREAT

John C. 
Rating:
5.0

Customer did not leave a comment.

TONI MARIE M. 
Rating:
5.0

Nothing to improve upon. The people were very friendly and helpful. Made the experience as easy as possible

KRISTOPHER JAMES J. 
Rating:
4.0

Customer did not leave a comment.

brian B. 
Rating:
4.0

Customer did not leave a comment.

Gerald S. 
Rating:
5.0

Customer did not leave a comment.

Lisa G. 
Rating:
5.0

Customer did not leave a comment.

CINDY LOUISE M. 
Rating:
5.0

Customer did not leave a comment.

DERECK PERRY S. 
Rating:
5.0

Customer did not leave a comment.

Christopher C. 
Rating:
5.0

Customer did not leave a comment.

Greg P. 
Rating:
5.0

Professional and quick too

Chris C. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
1.0

Rude as heck and the guys couldn't even answer questions so I called the 1800 # to get a return place as springfield couldn't answer that and couldn't even a exact price on the truck as i was sending the money to the person picking up the truck

Thomas G. 
Rating:
5.0

10/10 would rent again.

Marlon T. 
Rating:
5.0

Auto carrier,ratchets were very rusted and difficult to use. Safety chain in rear was missing.

JOHN C M. 
Rating:
5.0

Customer did not leave a comment.

NICOLE MARIE E. 
Rating:
5.0

Wonderful place, excellent customer service. I will be back to use this location again.

COLE THOMAS-RENW Z. 
Rating:
5.0

This was the easiest and quickest experience I have ever had in renting from U-haul.

Julie K. 
Rating:
5.0

Customer did not leave a comment.

Kevin S. 
Rating:
5.0

Customer did not leave a comment.

Eric E. 
Rating:
3.0

Improve the check out time...I had to wait too long to get my money...

Richard S. 
Rating:
5.0

Customer did not leave a comment.

Rocky H. 
Rating:
5.0

Customer did not leave a comment.

JASON CHRISTOPHE L. 
Rating:
4.0

Customer did not leave a comment.

Keisha R. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHERDAVID H. 
Rating:
5.0

Customer did not leave a comment.

DARREL KEITH E. 
Rating:
5.0

Customer did not leave a comment.

ABEL Z. 
Rating:
5.0

Quick, easy drop off

Coleen P. 
Rating:
5.0

They were fast at getting me check out. They were helpful in giving me info before I reserved and rented. So I will be more than happy to recommend Springfield to friends and family.

Nina A. 
Rating:
5.0

Spent quite a bit of time going over the proper hookup and towing tips

Charlesharrison M. 
Rating:
5.0

Customer did not leave a comment.

Sonja D. 
Rating:
5.0

Nothing to improve on, just keeping doing the great work that they did for me. They made sure everything was working properly, they made sure I understood everything that was going on. They were very friendly an helpful on on all aspects!! HIGHLY RECOMMEND THIS PLACE!! Shout out to Tom, Chris, Marlon. Thank You So Much!!!

CURTISARLE H. 
No reviews have been submitted for this location.

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