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Mark M
Customer Reviews for Spirit of Tuscola
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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I tried to rent from here but on Aug 31 on line said it was closed so I called the Marshall location the next day snd Mary made my arrangements for me.
DENISE PGot everything checked in very quickly and efficiently.
Robert ASam was FANTASTIC!
Pamela BWas charged 100.00 while I was told and given a receipt that shows 76.00 . Where is my 22 .00 refund.
Michelle DI appreciated these folks being on the other end of my rental experience. Made returning the trailer much easier.
Douglas WShowed concern for our needs and very helpful.
Robert MThe gentleman here was amazing. Both times I've used this location it's been a great experience. I have an injured wrist and even in -20 temps he helped hook up the trailer as he could see I was struggling. He is a great and I would highly recommend.
James SNot happy. Will never use again. First off all it was way too expensive. It cost me $137 plus gas. Waaay too expensive. I payed for an utility dolly and it wasn't even in the truck. The truck didn't even have a pull out ramp like it is supposed to and we was moving a washer. I won't use again!
Melinda VJust dropped off the car transport. Didn't talk to anyone, as they were busy.
Darren CSam the local owner is very helpful and accommodating. Clean and convenient location with easy access Chris
Chris HThe worker was very positive and helpful
LeRoy MEverything was perfect!! There is no need for improvement... the owner if the store is really polite, and helpful! I was in a 15' truck within 30 minutes, and it was the perfect size for my moving needs today! Will definately go here next time!!!
Douglas FThe uhaul I got was damaged. Two of the six latches were broken previously and were not repaired.
Corey HNothing went wrong. So good on our part.
ALLEN HSam is a great guy to deal with, will recommend to others
HOWARD KLower mileage rates
Gregory Rvery nice
NICHOLAS TCustomer service is timely, professional and personal. I had problems with the app using my location and the staff jumped in, u bothered to support my transaction.
April JTransaction was very business-like. No chit-chat at all. Not a bad experience, by any means...just average.
William SVery pleasant to work with.
Thomas Kthey went above and beyond to make sure i got what i needed!
carl tGreat people
Heather GSam was a really nice and helpful worker. I appreciate his time to help us with picking up uhaul process.
ZAW ASam was very helpful and courteous
Imad BHas nothing to so with locations, but in regards to dropping off with nobody there: the furniture blankets that are supposed to be returned get left unsecured because no lock is provided. Same thing if I was renting a dolly. Also, I couldn't find where to extend the rental on the website, and the call wait times were at some times over an hour.
Ryan Hmake your app work better for self check out
ROBERT TShop owner was late to arrival and open store by 15 minutes, process to finalize took considerable time
Brandon PHe was very efficient and had several things going on but took care of me in a timely manner
rick wThe website was down which was very frustrating to both myself and the gentleman assisting. He was kind and allowed me to drop off both pieces of equipment to his location. My location drop off changed 3 times.
BONNIE MVery straight forward transaction. The person who completed the transaction showed my how to hook everything up and explained the operation. He also answered all of the questions that I had.
MICHAEL HSam is awesome- high service, good sense of humor, on humid game!
DION MSam was VERY helpful as well as very friendly. It is very obvious that he makes sure trucks are very clean, and tanks full and ready to go. I will definitely rent truck if needed from him and will refer others. I have rented u-haul trucks in the past and I have to say this was best experience to date. THANKS Sam!!!
LORI MDo not do not rent from this facility. Try your best to find somewhere else. The location changed my order around and left me waiting outside for 45mins. Guy asked intrusive questions when I was suppose to have a no contact delivery, never would have even met this guy so no idea why I needed to give him any extra info that uhaul did not ask for or any info that I had already given uhaul. I had registered for insurance from the uhaul site prior as well and given a quoted price. The price he gave me was $5 higher and the contract he had given me listed as not having insurance as well. Went to record around the vehicle as I noticed some damaged that were not documented as he told me I didnt need to do that. All the more reason for me to do so. Try any other place than this place, did not feel safe, basic safety precautions for these times weren't even taken. If you need to drive a little further for somewhere else, I highly suggest to do so.
Trenton M