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Patricia G
Customer Reviews for Speight Furniture
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
All was great needs to be more curb savie. Meaning more curb appeal good location would bring more business. Other than that it was a great place. Thankyou.
kenneth bThe dolly that I paid for was not in the truck
Jesus IThe person who attends in this town seems to have very little experience and made me waste a lot of time.
Carolina CBetter lighting at the key boxes
Dennis VThe person who was supposed to meet me was late. The truck was very dirty where the driver and passenger sit. It was even more dirty in the back where I was putting my items that I needed to move. I had to through a few things away because of how dirty they were. Usually I have good experiences at UHaul but this was the standalone bad experience I have had.
William Ano smoking in vehicles
Foster FSpeight Furniture was really helpful although I had to wait from 10am to 10:20am to get the van I came for. The first location didn't have the van I reserved, so luckily Speight Furniture had it. I had gone early and prepared ahead of time to be back at my apartment before the movers, but with all the delays, my movers were left waiting at my apartment. It's really frustrating, and it's almost no ones fault. The person in Detroit didn't return the van on time so I was left in the dark. I had to pay for a Lyft to get to Speight Furniture from my first U-Haul location. I also didn't receive my Dolly and had to drive back for one. The whole thing was incredibly time consuming and inconvenient in the middle of a big move, and there's no one to blame. But, if I show up prepared, I expect every adult around me to do that same in this business. Both locations simply weren't.
Aya Aeverything is good
ABDULILAH ANothing they was great
Lalela FThe world lock was difficult to open, a new lock would help
India FGreat service
Jessica APoor customer service.
Harry CMake sure vehicles are clean and make sure equipment is in truck when needed. That made customers job harder.
Beanca MThe gentleman that took care of me was very good.
Crystal ONothing everything was excellent
daniel bThe owner is extremely friendly and I love his ability to still be able to be of sound mind and able body at his age.
Corina SOwner of the shop is older and slow. Took us over a half hour waiting on him to get the UHaul “ready” for us. When we dropped it off, someone else was there waiting for a scheduled pick up and he wasn’t even at his shop anymore, even though it wasn’t supposed to close until 4pm. Only good thing was it was a fast, last-minute scheduling for a weekend truck. All the UHaul places didn’t have rentals available
Mackenzie Knot everyone has a smart phone you make it very difficult for people who do not use one
Carlita BThe truck was disgusting and smelled like someone had been living in there.
India FThe man that was confirming the order via computer was slow extremely slow took a half and hour to fill out the information needed. I was a half hour short because he was taking to long. I asked for more time and her didn’t know how to put it into the computer. Horrible never again.
Lekesha AThe customer service was great, Oscar was very friendly and informative. He went over everything clearly and satisfied my need for a 10 ft rental truck. I would highly recommend this location to people, and actually already have. My issue is actually with Uhaul in general, and not Oscar/this particular location, and it is because I was charged for two gallons of gas, that I don't agree I should have been charged with. I filled up the tank just like I had received it. I took a photo before and after, because I tried to visually gauge how much to fill it to the best of my ability, and that's exactly what I did. So I am confused about that part, but otherwise everything went smoothly and as was discussed with Oscar.
isra dNot much,,overall a good experience.
jodie fCashier was extremely slow, taking his time as if there wasn’t a long line of people. Stood in line for over an hour to get to the counter and 30 minutes to complete my reservation. Wasn’t knowledgeable
Quiana JThe gentleman who handled me at the counter was very professional and polite.
Kenneth HPut a light on the side of the building.
Danae RMoney still has a hold on my card... contract said 3/8ths is how much gas I had and it really was a quarter tank, I told that gentleman who was running the store and he told me just fill it back up to the 3/8ths line then commented he didnt know what a quarter tank was while he was talking to his friends while o was walking put...RIPOFF
brandon sThe guy typed the info in the computer one key at a time. He then went to process payment, then had to re start the computer, had to re-enter everything all over again. I had to tell him to put his mask on too. That was after he blew his nose into a tissue and placed it on his desk next to the computer. The truck was janky AF!
Adrian MThey were very nice and everything went great
Fon CAwesome job. Thanks
Richard JNone
anthony bVery friendly, very professional. I recommend using this uhaul location.
Randy LI'm very happy and grateful I chose this location.
cynthia pNot give one price than charge another
Khalia MGreat customer service
David LWill be using truck again soon!
Luz AEverything was easy to do. No recommendations at this time. I loved the gentleman who helped me. Professional and polite. He is an asset to UHaul
corina cNone
latoyia sNext time Representatives should ask are the Customer’s using the Trucks locally or not! So that the quotes can be correct, and drop off locations are correct ahead of time!
lucille sI’m very satisfied
Stephanie fNothing great job!!!??
David CThis was my first time renting a U-Haul truck. I chose this particular location because it was local to the area where I was going to do business. The reservation process was easy and stress-free, both in-store and on-line. The U-Haul agent, Mr. Speight, was very nice and helpful. Although this location has one truck (17 footer) and one cargo van, I used both vehicles on 2 different reserved days and did not have any problems. I would recommend this location to others.
Terry JMake sure I contacted the customer earlier of the pick-up location. Especially if there is a change in location. The location owner was very nice!
EVELYN E