Make the drop off box be usable to where the driver isn't at risk of getting fined for a lost key or even stolen uhual. Had an incredibly helpful help call person. She took the time to help us with the situation since no one was at the location and things weren't set to be returnable without other help and assistance
Kyle R
Customer Reviews for Speedy Tire
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
keep on doing a great job.
Juan MFlawless transaction. Everything was perfect.
Richard REverything was oh for me..so nothing
Philip CGreat pickup in and out.... easy
Ross HListen to what the customers is saying, don’t over charged the customers.
Tim KThis guy was awesome. I ordered a 17’ truck but it was down when I got there. He had already pulled around a 20’ truck and got it ready for me to go as I requested an early pick up. Even though UHaul had not changed everything in the system for me to take the truck, he got all the info they would need from me and got me out the door. He was over the top helpful
Dan ZGreat customer service!I have used this location twice and both times excellent service.
Samuel AGood customer service and quick checkout service. The rep did not ask me if I wanted the optional SafeMove coverage or even mention it. He simply added it to the rental and I didn't know until I received the invoice after returning the truck.
RENE CThe uhaul share didn't keep my contract info on the app. The associate that released the truck to me was nice. I was on hold with customer service for 42min to return my vehicle since the updated contract was never sent to me.
Katharine WPaul was very nice and helpful. Continue with the friendly service.
Gregory JTrailer the lights don't work ... the straps to hold the tires ... broken .. and very bad service .. I do not rent a truck or trailer again or something here ... it is one of the worst things you can do
Ricardo DKeep on on doing things like this, customer service was super.
Raoule DGreat personal service!
Jeffrey CHave someone ready to make the transition and if you check in online be ready to have the customer in and out quickly
Andrew MNo areas of improvement noticed. Paul was a pleasure to deal with, as well as his son Trey. I would recommend this location to family and friends...
Tony DThe U-haul Rental location at Speedy Tire was very friendly and very helpful. They pulled the trailer to my truck, hooked it up, and then unhooked it and put it away for me. I would recommend this location to anyone seeking to rent from U-Haul.
Steve SOn 15 mar 19 i requested a 17ft truck. Only a 20ft was available. Was told it would be the same price. Charged as a 20ft. Rented for 24hrs, returned in 10hrs. Ending email invoice stated $221.19 credet card charged $276.49. Returned, talked to renter. As of now bill difference not resolved.
kocher gExcellent friendly service. I am new to area and felt extremely welcomed. Great experience.
PAUL SI was being treated like a family,great place to do business with and great experience.!!!!!!!!!!!!
Paul DVery helpful and very friendly Great experience!
michelle pClose this location!!! I was denied my keys until U-Haul called and told him to give them to me
Julia GYes
Gerald CPaul, was extremely Professional, not only did he make sure I had what I needed but he went out of his way to meet me on New Years Day. I will never use anyone but Uhaul. Customer for Life...
Patrick HDiscuss the inventory process noting existing damage, show customer that the “x” stickers on pre-existing damage, discuss fuel level at 1/2 tank, etc...
James OBilling wasn t right. He put down charges on my bill. I didn't t tell him I wanted u hale insurance because I used my own. Then he charged my credit card and call my house and told me that all the charges didn't go thur this man came to my house to collect the I guess balance, I gave it to him because I was in shock that he would come to my house in the dark at 6 pm. I will never used this u haul place again. Will contact your corporate office. was given no recipet for the 29.52 i given him.I will never, never, never use this place again. Uhaul on Atlanta Highway, Carl Ga 30011
PATRICIA MMy only issue was right side lights did not work.
William SI was overcharged for the return on the U-Haul truck, even though no one was on site to check the vehicle in. I return the truck 2 mins before the time and I was charged for over an hour after the return.
Marcileen BNice staff, but not ideal facility.
Kenyon KImprove equipment and facilities.
MaryBeth BMake sure the business have money to give change. Had to be given $7 in coins. Not good business.
keith wI have rented here on two different saturdays for 8:00am and nobody was there until 8:10 the first time and 8:30 the second. The staff is friendly and helpful and all my needs were met besides this. I would recommend to friends but warn about scheduling too early in the day.
Andrew WHad a computer problem but got on phone quickly and resolved. Thanks.
Vincent RThey did not check in my rental when we dropped it off. The gentleman came outside unhooked the trailer from my truck. He said he would check it in and we did not need to do anything else. The next day I still had not received my email receipt of drop off. I called the drop off location, no one answered. I called Uhual 1800 number and waited on hold for 20 minutes with no answer. Then I tried the online chat finally after about 15 minutes a customer service rep named Ingrid answered the chat. She was absolutely NO HELP! She said we should have done self check in when we dropped the trailer off. I told her we didn't even know what that was. Then she asked if there was anything else I needed help with and left the chat!!! I called the drop off location back and finally got someone who found the trailer we dropped off and checked it in.
James BAbsolutely nothing.
Jessie FThe owner of the tire place is very helpful
william wGet new computers and more professional customer area
James ADo not use this location!
Judie dOpen sign said we open at 8am, I was there at 8:37am no one was there. I called the tel # and a male answer and said I will be there in 20 to 25 minutes. He did not give me any paperwork to sign nor any to indicate the millage and gas level. He just said take a picture with ur phone.
SAMPSON MEverything was good , ????
wanda dNo one new how to hook up the trailer or knew anything about it. They did not have the wiring and sent me to another location. The nut that tightens down the connection to the hitch was broke and they said it was normal. It was not as it should lock into the tab to secure the trailer. It was a cluster and no help locally and i had to figure it out. Apparently, you should never rent from a dealer or just never rent from Uhaul. A complete unsafe experience
Jared M