Customer Reviews for Speedie Gas
(U-Haul Neighborhood Dealer)

Rating:

1.0

They just took my money did drive far used no gas it took 2 people to go out and look and the mileage and gas I will never go to this location again or use uhaul

Rating:

3.0

I don't know wht I am paying yall charge my card 103 but have a bill tht say 77 I am not sure if my mileage add up...but is wht it is need a truck to go 2.3 mile on way so I'll give 8 mile but they said I went 11 but is cool.just charge right

Rating:

2.0

Fees too expensive

Rating:

1.0

First of all, thy attitude unprofessional. When I ask him about y I just get 26 dollar back he gave me a pice of paper told me to look at it and get the fuck out his store. I will never recommend no one. not even a dog to go and get anything from that store again. Yes Speed store on Broadway

Rating:

5.0

Friendly and helpful.

Rating:

1.0

Clean the truck make sure the truck haves gas in it and the employees need more work experience

Rating:

3.0

The truck could have been a little more clean,but wasn't filthy. I expected faster service. The man in the filling station that handles the U Haul took too long to check m, in.over 20 minutes,which ate up some of the time that I had to use the truck. When I returned the truck .took over 15 minutes to check me out. I know one concern was that he had a difficult time taking a picture of my driver's license,but I really did not like the idea of him scrolling through my phone. I did not feel comfortable about this at all. Workers over all were not being friendly as I would expect. When I made a comment about how long it was taking to check out,I was reminded that I took a while for me to read over the contract(3min.)before I used the truck. When I asked about the break down of the bill,I was told they don't handle that and I would have to ask U Haul about it. Sometimes it's not what you say it is how you say it. I know they handle some rough customers from the hood,but I am not one of them,so don't put our guards up,give clients a chance to express themselves peacefully and not judge them. Thank you!

Rating:

1.0

The uhaul I had was very unsafe. It didn’t have a thing over the gas tank, the light inside of the truck remained on the entire time while driving and even after exiting the Vehicle and the check engine light was on the entire time.

Rating:

1.0

The location was in a terrible location, the process was extremely slow, and they did t have the furniture dolly that I wanted to rent. I still need to call and try to get a refund for that.

Rating:

1.0

Never need to accomdate those. Who are not good with textinf you should of been able to just show your license and go.

Rating:

1.0

The merchant had hidden fee's and tried to make me pay extra, they didn't want to honor the price or rate that i was quoted over the phone. The door didn't close all the way, they didn't want to let me return the truck the same night. it was just bad. I would never go there again and i didn't feel comfortable giving my ID or even standing in the store. Not cool at all.

Rating:

5.0

Everything was great, but they don't have a dully.

Rating:

5.0

The service was very professional

Rating:

3.0

Precise print out of charges

Rating:

2.0

Assumed everything was good as the person I dealt with said I was good to go. Decided to check tire pressure, which is supposed to be inflated to 80psi. Tire pressure ranged from 87-93. Glad I checked it. Also, there was a warning light on, of which I've informed them. The person who did the paperwork, and entered my information, even though I did it online (and it said congratulations, you just cut your wait time in half!) It took a solid half hour for this guy to figure out what he was doing, he asked me for names, phone numbers, and had me repeat them twice. Couldn't figure out why it was happening. And here's my gripe about borderline fraudulent practices going on. When I turned on the vehicle, there was exactly half a tank of gas. Exactly on the line. When I dropped it off at a different location, they asked me where the gas was when I got it. I told them exactly half a tank. They looked it up and said that this gas station officially said it was at 4/5ths full. So it was my honest word against a lie, apparently padding their numbers. I have no documentation but I'll recommend to future customers, me not being one of them, to document via video to have the employee handing you the keys to have a look at it, incase you're accused of lying when you drop it off at the reurn location. No proof, no dice. They get extra gas on your dime. When I arfued, the guy got frustrated, put up his hands and said, "look. I'm not the bad guy here" after I left to go to the gas station, my ride spoke to him about it, and suggested they were padding their numbers. He ignored him and abruptly started talking to someone else. A fifth of a tank at $3.05 a gallon in a gas guzzler hurts the wallet for someone already short on money. Document everything.

Rating:

3.0

Safety concerns.

Rating:

5.0

Make sure that the customer get the dolly that they asked for

Rating:

1.0

Make sure when a customer make reservations & pay ahead of time that the guarantee of the vehicle is available!! Your customer WILL NOT HAVE TO TRAVEL 20 MINUTES AWAY OR ANY DISTANT TO PICK UP THE VEHICLE!! When arrive to the location “SPEEDIE GAS” the employee was ruled refuse to speak with the orginal customer by phone and charged her daughter credit card when the customer had already paid in full!! UHAUL was the worst customer service I’ve experienced in over 20 years!! This location should make sure the vehicles are on a Full tank of fuel and clean the back of the vehicle from top storage to lower part torear to door area.

Rating:

1.0

Despite having reservations, it took about 40 minutes to get the truck after I presented the reservation to the clerk at the gas station. He kept saying he was having computer problems and it was U Haul's fault. He was more concerned about waiting on his cell phone business customers. Finally he decided to disregard the reservation and treat the rental as a "walk-in" and complete the paperwork. I asked him why he didn't do that a half hour earlier and he replied, "because you had a reservation". WTF! I had people/movers on the clock that I had to pay, who were waiting for me to get the truck. Upon returning the truck, I had to wait nearly twenty minutes for him to conduct his cell phone business before he could get to me. Also, when I made the reservation, I selected the Speedy Gas on N. Broadway. When I checked my reservation on line, I saw that U Haul entered the wrong location, I had to call again and have it corrected. I will never use your company again, nor will I refer anyone to U Haul.

Rating:

1.0

I did not feel safe when I was at the location it appeared to be alot of drug traffic

Rating:

1.0

High mileage rates and difficulty in getting equipment leads to unsatisfied customers.

Rating:

3.0

The check out and check in experience was way too long, they were not prepared and the person that was handling my contract had no idea how to get me going so I can take the rental.

Rating:

1.0

Customer service was poor to say the least and the rep could not access the U-Haul Computer System. Also the surrounding area was very trashy and unmaintained.

Rating:

1.0

The rates on the computer didn't reflect the rates on site , I wasn't able to drop off in a different location customer service was horrible overall experience was terrible . I would definitely try another rental place before returning

Rating:

1.0

Go over insurance coverage & other contract details with customer . I was charged insurance coverage, when I should have had the option to decline, since I am covered by my own insurance company. Please reimburse me. Contact me? 314 9604905.

Rating:

1.0

The customer service at this location was horrible and something should be done. My overall experience was poor.

Rating:

2.0

I thought by choosing this location It would be nice and convenient But No! because once recieveing the email It was a totally different location. Even though the guy said I can pick the truck up and drop it off here..Also reading another email the number to the new location wasn't a working new! So now I'm confused...Long story short I had to contact the guy I reserved the truck with An hour an a half later I finally got a truck...Never again with I go to a "QuickStop" Location

Rating:

3.0

Confirmation stated truck would be ready at 9am, uhaul employee was not even in until 11am. Paperwork was filled out incorrectly. It was supposed to be a one way move but when we went to drop it off they told us it was in the system as in town.

Rating:

1.0

Overcharged, vehicle dirty and not a safe or clean environment!!!!

Rating:

1.0

truck was dirty not running rate bad custmer service.

Rating:

1.0

The customer service rep that checked out the equipment was not there when I checked in the equipment. The new customer service rep was rude and cursed at me. I would never rent a uhaul from this location.

Rating:

2.0

Location NOT signed well!! Location had NEVER had a trailer dropped there before - so they didn't know how to take one for delivery??? Maybe you need to work with your locations to understand how to handle all the products they represent.

Rating:

2.0

Not at all happy with the pick up experience!!!

Rating:

2.0

Not easy to handle truck at this location

Rating:

1.0

I had to pick up the truck over 30 miles from where I was moving furniture from. The cashier tried to charge me more than $100 over what I was quoted, and was in a pretty bad part of town. Also, the truck smelled of smoke really bad.

Rating:

1.0

Not safe. Parking lot was a small gas station that 4 to 5 cars congested the parking lot. People were cursing, some inebriated, but the workers were very pleasant. Scared us a bit! Staff was wonderful.

Rating:

1.0

Safer more convient parking and exiting for the consumer