Customer Reviews for Spare Parts Storage
(U-Haul Neighborhood Dealer)

463 reviews

1105 Bowers Ave   New Philadelphia, OH 44663

(330) 339-5831

Office Hours

  • Mon-Tue: 9 am–5 pm
  • Wed: 9 am–1 pm
  • Thur-Fri: 9 am–5 pm
  • Sat: 8 am–3 pm
  • Sun: 9 am–1 pm

Services at this Location:

Contact Us

(330) 339-5831

1105 Bowers Ave
New Philadelphia, OH 44663

Services at this Location:

Office Hours

  • Mon-Tue: 9 am–5 pm
  • Wed: 9 am–1 pm
  • Thur-Fri: 9 am–5 pm
  • Sat: 8 am–3 pm
  • Sun: 9 am–1 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Ronald Nutt 
Rating:
5.0

Customer did not leave a comment.

Scott Mulder 
Rating:
5.0

Customer did not leave a comment.

Jeff Burdette 
Rating:
5.0

Geolocation would not work for contact less pick up.

Johnathon Albert 
Rating:
5.0

The appliance cart had some wear and tear but got the job done. The truck was in good shape and got the job done. Comfortable ride.

Sheldon Stutzman 
Rating:
5.0

Absolutely, Tim is top notch! Refreshing to see customer service as a top concern. Seems like a lost art. Thank you.

RODNEY STAMPER 
Rating:
3.0

Customer did not leave a comment.

Tiffany Krull 
Rating:
5.0

Customer did not leave a comment.

Mark Gibbs 
Rating:
5.0

Customer did not leave a comment.

RODNEY STAMPER 
Rating:
3.0

Customer did not leave a comment.

George Anderson 
Rating:
5.0

Customer did not leave a comment.

Mike Crabtree 
Rating:
5.0

Customer did not leave a comment.

MIGUEL ANGEL ARAUZ MARTINEZ 
Rating:
5.0

Tim was wonderful! I rented last minute, and needed to keep 2 days longer, he was so easy to work with. Thank you for that They had a good selection of trucks and trailers to for many needs.

Bonnie Solvey 
Rating:
4.0

Customer did not leave a comment.

Jay Pruett 
Rating:
5.0

Customer did not leave a comment.

Nathaniel Myers 
Rating:
5.0

Friendly service! Just dropped off the keys and everything completed!

GREGORY HENDERSON 
Rating:
5.0

Customer did not leave a comment.

Mike Gillmore 
Rating:
3.0

Customer did not leave a comment.

Caycee Adams 
Rating:
5.0

Customer did not leave a comment.

kirk warfield 
Rating:
5.0

One of the best places to get your uhaul for your all your needs great and wonderful courtesy people there

john busch 
Rating:
4.0

Customer did not leave a comment.

Mark Stutzman 
Rating:
5.0

Nothing, this location is top-notch

skyline skyline 
Rating:
5.0

Customer did not leave a comment.

Carolyn Kim Harmon 
Rating:
5.0

Customer did not leave a comment.

Kane Tarrance 
Rating:
5.0

very helpful and friendly

Stephan pietro 
Rating:
2.0

You can get the correct email address from the customer.

RICK JOHNSON 
Rating:
5.0

Customer did not leave a comment.

John Freshwater 
Rating:
5.0

Customer did not leave a comment.

Emily Kurtz 
Rating:
5.0

All good. Thank you!

Jon Dean 
Rating:
5.0

Customer did not leave a comment.

Gregory Holland 
Rating:
5.0

Place was closed by the time I dropped off my pull behind. I was having extreme difficulty getting the equipment off from how it was put on at pickup. The owner of the drop off happened to dive by and saw me struggling and stopped and helped remove the equipment. He gave advice on how to remove in the future if needed and the place was closed.

Sarah Moore 
Rating:
4.0

It was the second time I rented a U-Haul from the Dover facility and it went really smoothly again very nice place to rent U-Haul‘s and reasonable to

DAVID RAY 
Rating:
5.0

There is always room for improvement but as for now I was very happy with UHAULS service. Thank you.

rocky cox 
Rating:
5.0

Customer did not leave a comment.

Kenneth Gibson 
Rating:
5.0

Customer did not leave a comment.

Randy Machan 
Rating:
5.0

Tim is awesome. He and his team are very easy to work with.

Paul McEwan 
Rating:
4.0

This was the cleanest uhaul I have ever rented. I will definitely recommend to others. Person that waited on us was very friendly and efficient.

Melanie Day 
Rating:
4.0

Customer did not leave a comment.

Pamela Tucker 
Rating:
5.0

Extremely efficient and kind owner. The entire experience was made much more comfortable by his information and support.

Wendy Ann Imperial 
Rating:
4.0

Customer did not leave a comment.

john knepper 
Rating:
5.0

Customer did not leave a comment.

Jeff Bair 
Rating:
5.0

Customer did not leave a comment.

Anthony Gardner 
Rating:
5.0

Customer did not leave a comment.

Matthew Mast 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY SHANKLE 
Rating:
5.0

It was a great experience! No changes needed!

DEBI WILSON 
Rating:
5.0

Very friendly, very quick to reply to any calls or questions. Best uhaul place I've ever done business with.

Ronald Lendon 
Rating:
5.0

The staff was very helpful and friendly. The pick up, and drop off was efficient, and painless. I would definitely use your services again! Thank you so much!

David Slabaugh 
Rating:
5.0

Don't change a thing!--now that I've found my "Go To" Uhaul shop. Owner Tim and Operations Manager Dawn turned my much dreaded moving day into a happy memory. Business owner (myself) moving back to area after 33 years (Chicago&Detroit). I am always thrilled to find the T-county business owners and staff who are truly (still) all about serving their customers, thus their (our) Community at large. I'll be renting moving vehicles through Tim's Uhaul store again (many more times). Knowing I never again have to stress-out about figuring out which-where to go for the Rental vans frees my mind to focus on the (big picture) Moving Plan (Chicago to beautiful T-county!).

lynn farthing 
Rating:
5.0

Nothing they were very friendly and very nice.

betty maxwell 
Rating:
5.0

Customer did not leave a comment.

ARTHUR WERNER 
Rating:
4.0

Fire the nasty perso. At corporate that cancelled my first reservation because i did not pick up the truck on time and then i had to pay extra to rent a 26 foot truck that i dif not need all i needed was a 15 foot truck she was very rude and mean a d hung up on me you do not need people like that working for you or in a position that has to deal with the public!!!!! Give her a mop thats all she is good for because of her i will rent someplace else in the future

David Stark 
Rating:
1.0

Customer did not leave a comment.

Sally Oliver 
Rating:
3.0

Customer did not leave a comment.

Charles Bachman 
Rating:
5.0

Lot is a little dark at night

Michael Schwartz 
Rating:
4.0

Customer did not leave a comment.

jackie wyatt 
Rating:
5.0

Customer did not leave a comment.

Aubrey Reese 
Rating:
5.0

Customer did not leave a comment.

Steve Albertson 
Rating:
5.0

Customer did not leave a comment.

eliza garcia 
Rating:
5.0

Customer did not leave a comment.

otto polilli 
Rating:
4.0

n/a

Richard Hannegan 
Rating:
5.0

Customer did not leave a comment.

STEVEN WENDLING  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michael Perkowski 
Rating:
5.0

Customer did not leave a comment.

Randall Yonally 
Rating:
5.0

I love this place. Soar parts storage is my first pick for any u-haul things in the area. They have lots of trucks, easy return and very friendly staff.

Dean Taylor 
Rating:
4.0

I don't think anything needs to be improved. Everything was top notch and fast service and quick and easy. I would definitely recommend this location and I would definitely use again. Thank you so much again.

brian scott 
Rating:
5.0

Customer did not leave a comment.

tim bober  |  Overall Experience 
Rating:
4.0

Truck drove and functioned mostly fine. Rental was during November. Trip included Colorado and Wyoming. Vehicle was not properly winterized. Windshield washer fluid (filled with only water?) froze when the temp went below about 20 degrees. It got down to 2 degrees with snow and slush. Could not keep the windshield clear to see out. Had to buy a spray bottle. Wiper blades also needed replacing, driver side wouldn't sweep cleanly, it chattered and left streaks making it hard to see out.

Scott James 
Rating:
5.0

The guy that manages it was very helpful and he made sure that everything got figured out because the store I picked it up at in Canton made it a mess. They showed pictures of the truck looking really nice and when I got the truck it was missing stickers and I had some Nicks. He ripped my debit card out of my hand, never said please or thank u. EWWWWWWW HOW RUDE

Brandy Benedict 
Rating:
5.0

Very helpful staff, both on the phone and in person! I reserved online but had to call to fix an error in the reservation and they kindly corrected it with no problem. When I arrived I was concerned about the size of the van, but the woman was very reassuring. I was worried that the van was too short but I was wrong, and not only was she right but she was kind. Thanks for a great experience!

Jennifer McWilliams 
Rating:
5.0

The lady in the office was friendly and efficient.

Sam Stuhlmiller 
Rating:
5.0

Customer did not leave a comment.

James Sallo 
Rating:
5.0

Customer did not leave a comment.

James Sallo 
Rating:
5.0

Customer did not leave a comment.

cesar Chavez 
Rating:
5.0

Great service

Michael Brauning 
Rating:
5.0

The location is confusing to many elements since the office is inside a storage unit but doesn't say that when you look it up. Needs more signage to let people know

Jason Heavilin 
Rating:
5.0

Manger was nice beyond what he had to be. He needs raise for putting up with me

lillan ledrich 
Rating:
3.0

Customer did not leave a comment.

Saira Sutton 
Rating:
5.0

Customer did not leave a comment.

lori douglass 
Rating:
5.0

Everything was great,except for the major parking lot drainage issues. Any amount of sustained rain left the parking lot flooded and reaching the door of several units and it entered into my unit on several occasions but I had the important things stored up off the floor. Pot holes I understand but without drainage I'd hit the larger ones and it was annoying cause some of them were rather deep.

RYAN HAAS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Freshwater 
Rating:
3.0

Customer did not leave a comment.

Daniel E Kane 
Rating:
5.0

Dawn was very helpful.

Todd Trimble 
Rating:
1.0

Dropped the truck off at 5:15 on 27 Sept. 15 minutes after the office closed. The truck and dolly were due back at 7am on the 28th. I put the keys and contract in the over-night drop box as instructed. Today I got emailed a receipt for 3 extra days, charging my credit card 172.94 claiming I didn't turn the truck in until 30 Sept. This is clearly incompetence on someone's part at the Spare Parts UHaul facility . Either for not checking the drop box or failing to complete the transaction in a timely manner.

Steven Owens 
Rating:
5.0

Customer did not leave a comment.

Shelly Stephens 
Rating:
5.0

Customer did not leave a comment.

GAVIN HOLLER 
Rating:
5.0

Customer did not leave a comment.

Mitchell Riley 
Rating:
4.0

Even though our pick up got changed and we had mobile pick up which was not fixed and carried over to the new location the employees were very helpful and fixed it quickly.

Jillian Keen 
Rating:
5.0

Very easy to work with.

Warren Hanenkrat 
Rating:
5.0

Customer did not leave a comment.

Susan Maholm 
Rating:
5.0

Dawn and Tim are very friendly and accomidating. Good at what they do.

Donn Williamson 
Rating:
4.0

They did not give me a dolly and I paid for it so that was a huge negative. Everything else was fine.

Taylor Mathews 
Rating:
5.0

Great!

Chris Hensel 
Rating:
5.0

Customer did not leave a comment.

Brian Stull 
Rating:
5.0

Would recommend the Spare parts location in New Philadelphia. Very kind and accommodating owners.

Elwood Kidwell 
Rating:
5.0

Customer did not leave a comment.

randy landis 
Rating:
3.0

It's located behind some storage units and is not readily visible from the road. Maybe signs would be helpful. Very friendly and competent staff upon pick up and return.

Michelle Hanslik 
Rating:
3.0

Customer did not leave a comment.

folanda spencer 
Rating:
3.0

Read above comment

Michael Spangler 
Rating:
5.0

It was very painless. Customer service was great. I highly recommend

Heidi Bradley 
Rating:
4.0

Customer did not leave a comment.

Jamie Page 
Rating:
5.0

Customer did not leave a comment.

Brian Stull 
Rating:
3.0

Customer did not leave a comment.

anne joe 
Rating:
5.0

Great experience with you guys, and I'm glad there was a knowledgeable employee that was very af Efficient and got the job done!!

Jeremy Mast 
Rating:
5.0

Very good experience Thank You

Bob Ciekanski  |  Overall Experience 
Rating:
5.0

We were very satisfied with using Spare Parts Storage. If we plan on using again in the future we will contact you. Thank you

Angela Saude  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BROWSE AND BUY  |  Overall Experience 
Rating:
5.0

Jamie was very helpful and the storage unit was perfect.

KELLY ALBERTS  |  Overall Experience 
Rating:
5.0

The facility and its staff were helpful in acquiring the specific sized unit that I desired. I will recommend this facility to all my friends. A special thanks to Makaya for her assistance.

michelle hardgrove  |  Overall Experience 
Rating:
5.0

Highly recommend this storage area for anyone in the area who needs one. The rates are reasonable and management is a pleasure to deal with.

Dave Peffer  |  Overall Experience 
Rating:
4.0

The gentleman I dealt with was super friendly and my storage unit was clean and ready

Privacy Request  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

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