Customer Reviews for Spare Parts Storage
(U-Haul Neighborhood Dealer)

291 reviews

1105 Bowers Ave   New Philadelphia, OH 44663

(330) 339-5831

Location Hours

  • Mon-Tue: 9 am - 5 pm
  • Wed: 9 am - 1 pm
  • Thur-Fri: 9 am - 5 pm
  • Sat: 8 am - 3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(330) 339-5831

1105 Bowers Ave
New Philadelphia, OH 44663

Services at this Location:

Location Hours

  • Mon-Tue: 9 am - 5 pm
  • Wed: 9 am - 1 pm
  • Thur-Fri: 9 am - 5 pm
  • Sat: 8 am - 3 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Lonnie G. 
Rating:
4.0

Went well no problems Friendly and helpful

ROY Y. 
Rating:
5.0

They went above and beyond to help !

Debbie W. 
Rating:
4.0

Customer did not leave a comment.

KENNETH M. 
Rating:
3.0

One turn signal didn't work and I never received the furniture pads. I checked the turn signal by hooking up a trailer I own and the turn signal worked

TYLER M. 
Rating:
5.0

Customer did not leave a comment.

CHESTER H. 
Rating:
1.0

The drop off address was incorrect. Luckily there was a maintenance man at the coin laundromat that was able to tell me where to go - which was about 10 minuets down the road from the original location.

HILLARY H. 
Rating:
5.0

Customer did not leave a comment.

Marabeth Q. 
Rating:
3.0

Customer did not leave a comment.

CHRISTOPHER R. 
Rating:
5.0

Woman who checked me in and out was fantastic. Great under pressure of a busy, end-of-month Saturday, knew they system well to get me checked in and out quickly (even when I wanted to make changes) and accommodating. So much better than other experiences I've had renting trucks.

VICTORIA M. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH K. 
Rating:
5.0

10 points here . Super smooth transaction.

VAN F. 
Rating:
5.0

Great experience. Mr, Bober was terrific. Truck was nearly new 1750 miles. Will use when needed again.

DONALD Z. 
Rating:
3.0

Said was 1/4 tank of gas, yet the gas light was on. I returned with just over 1/4 tank. Uhaul quoted 90 for 15 ft truck and 10 for a dollie. Price was 112.00 before insurance.

Neda D. 
Rating:
5.0

Agent was friendly and very helpful, in and out in no time…

GARY S. 
Rating:
3.0

When a person who has rented a truck and requests an additional day for rental, the process should be a matter of a phone call and processing the card on file again.

RICHARD O. 
Rating:
5.0

I was surprised that I was only required to submit pictures of the interior cleanliness when I dropped off the van. I expected I'd be asked to take pictures of the exterior since I approved exterior pictures before I could pick it up. That made me feel a bit nervous.

Christine W. 
Rating:
5.0

Customer did not leave a comment.

Julio M. 
Rating:
5.0

good price and prompt service quick in and drop off.

Rich R. 
Rating:
5.0

Very efficient and friendly. Explained things and was helpful.

ROBERT F. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER C. 
Rating:
5.0

As a first time U-Haul renter, I found the transaction went flawlessly. I would rent a U-Haul from this location again. I greatly appreciated that this location was close and convenient.

Debbie R. 
Rating:
5.0

Keep up the good work. Thanks for helping me complete my task successfully.

DAVID K. 
Rating:
5.0

Customer did not leave a comment.

BROWSE A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER H. 
Rating:
5.0

exceeded expectations.

DAVID R. 
Rating:
5.0

Customer did not leave a comment.

Katherine S. 
Rating:
5.0

Customer did not leave a comment.

MARSHA W. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Tim and his staff do a great job. It would help to have more equipment available to Tim during peak times but all in all, he is the best around.

Michael B. 
Rating:
3.0

The Bowers Ave location was not open. I spoke to person on phone and left keys and contract in lock box.

SHERIELOU R. 
Rating:
3.0

Customer did not leave a comment.

Timothy M. 
Rating:
5.0

Customer did not leave a comment.

PAULA T. 
Rating:
3.0

Customer did not leave a comment.

MICHELECATHARNIA C. 
Rating:
4.0

The truck needs to be taken in for maintenance. Had a problem with the steering and the overall ride.

Michael B. 
Rating:
1.0

The guy was an hour late! We were supposed to pick up the truck at 9 a.m and he didn't show up until 9:50 After we called the MANY #s this place has. When we complained the owner proceeded to tell us he should have canceled our order due to ill staff. Next time cancel it instead of trying to act like you did me a favor being an hour late. Totally unprofessional

Weldon B. 
Rating:
3.0

Customer did not leave a comment.

Sabrina B. 
Rating:
2.0

No one there and when you called the number it just rang in the office where there was no one. Not sure if you needed to rent from them how you would.

Robert Edward H. 
Rating:
3.0

I wouldn't reccomend uhaul to anyone. while the location itsself was fine and the lady that worked there was great, uhaul itsself i had issues with the entirety of my planning. i'm never using uhaul again.

WILLIAM A. 
Rating:
1.0

When you give the measurements of your trailer give the measurements of the opening so people can fit things into the trailer not the measurements of the exterior. We drove an hour and a half with your trailer and did not realize until we open the doors that you have a frame around it that cut 4 inches off the height and width that you listed. So we basically paid to travel three hours with your trailer and return it and now I have to pay extra to have them delivered to us.

RICHARD F. 
Rating:
5.0

Mirrors need to be adjustable to see out of. I had to lean way over to the right to see out of passenger mirror. Leave a tool in vehicle so it can be adjusted as need for each driver. Thank you

RHONDA H. 
Rating:
5.0

Customer did not leave a comment.

Hanson T. 
Rating:
5.0

The equipment was rusty that my car was on which was connected to a U-Haul.

KIMANI S. 
Rating:
5.0

great place.

CONNIE R. 
Rating:
5.0

Customer did not leave a comment.

Craig C. 
Rating:
5.0

Worked perfectly,great job. Thank you

MICHAEL M. 
Rating:
5.0

They went above and beyond to make it a good experience

JOHN L. 
Rating:
5.0

Customer did not leave a comment.

Mary L. 
Rating:
1.0

I did not expect to drive 30 miles to go to this pick up location when the one I expected was within walking distance from my departure location. Windshield was dirty, TPS system not functioning. you need to do better.

HUGH G. 
Rating:
5.0

Great from top to bottom!

DAVID M. 
Rating:
5.0

Customer did not leave a comment.

Rachelle M. 
Rating:
5.0

No need for improvement, the owner of the store was courteous, friendly and helped me with everything I asked for. Would gladly go backðŸ'

ROBERT D. 
Rating:
5.0

Customer did not leave a comment.

Mark N. 
Rating:
3.0

Customer did not leave a comment.

ron H. 
Rating:
4.0

I was pleased with the service from Tim when I picked up and with his associate when I dropped off. If I need a truck, van or trailer again I will work with this location.

Tony D. 
Rating:
4.0

Customer did not leave a comment.

CHERYL S. 
Rating:
5.0

Customer did not leave a comment.

Paul M. 
Rating:
5.0

Customer did not leave a comment.

Tim P. 
Rating:
5.0

Customer did not leave a comment.

Angela M. 
Rating:
1.0

I asked for contactless and did every step and still could had to go to the counter and wait in the associate there. It was not what was advertised and if I knew that I never would have went through uhaul. It's disappointing and upsetting to “offer” a service that you simply cannot offer. And now I'm out $140 and going to get tested for Covid again because of your companies false promises.

Lenzie S. 
Rating:
4.0

Be more together with the pricing between the local dealer and the 800 number. I found that the price was going to be higher when I got there than what I was told on the phone when I made the reservation using the 800 number.

Jonathan H. 
Rating:
3.0

When tried to return truck after hours, site would not let me do it. Kept saying retry. After 15 minutes of trying to do this, I left site and went home. This needs fixed if expecting people to do this.

Kimberley K. 
Rating:
4.0

Customer did not leave a comment.

charlie M. 
Rating:
5.0

The address I was given for drop off wasn't the address above. The address I was given was great because I had plenty of room to get the trailer in, but it was 4:50 pm and there was no one on site. I had a gentleman walking into the laundry mat that I was to drop at help us. He got his jack and I went to dig out 3 bricks from behind the building to stop the trailer from rolling and to hold up the trailer hitch so we could move the truck out . It was 2 hours after I dropped the trailer did I find the phone number in an email to call to let them know it was there.

dana S. 
Rating:
5.0

Customer did not leave a comment.

kevin B. 
Rating:
3.0

Was given wrong drop off location checked vehicle in online same day as rented but wasn't recorded til next day then was charged for an additional day had to call to get corrected

Terry R. 
Rating:
5.0

It was very easy to rent from Spare Parts Storage. He made the process quick and easy. I will use Spare Parts Storage again for my U-Haul needs.

Richard H. 
Rating:
5.0

Customer did not leave a comment.

Marguerite B. 
Rating:
3.0

No person available to let them know the trailer was returned on time.

Sandy R. 
Rating:
5.0

Customer did not leave a comment.

Montgomery L. 
Rating:
4.0

Customer did not leave a comment.

Bartolo C. 
Rating:
5.0

Tim Bober (sp?) made the extra effort to ensure my rental experience got off to a great start. His presentation tips and insight were fantastic.

JOHN R. 
Rating:
4.0

The billing is not transparent. Codes don't reveal cost or item rented. Kinda fishy as I was told $18.95 a day but then it cost $122!! $80 in taxes?! LOL

MICHELLE M. 
Rating:
3.0

Customer did not leave a comment.

Kasey K. 
Rating:
5.0

Customer did not leave a comment.

Cynthia W. 
Rating:
5.0

Carol had a customer who had some issues when I got there. He was angry and slightly offensive. She handled his issues very professionally and quickly. Then she took great care of me.

Paula M. 
Rating:
5.0

I have rented Uhauls all over the country and this location is by far the best and the most customer friendly.

KEN E. 
Rating:
4.0

nothing- very good experience chichis why I always rent Uhaul

DB Z. 
Rating:
5.0

Service was excellent

Robert D. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth C. 
Rating:
5.0

Customer did not leave a comment.

stephen E. 
Rating:
5.0

Customer did not leave a comment.

TIM B. 
Rating:
4.0

Customer did not leave a comment.

Richard L. 
Rating:
5.0

Customer did not leave a comment.

Gary L. 
Rating:
2.0

Fix online system. Waiting 20 minutes to be approved online, nothing happened. Then waiting another 40 minutes because customer in front of me had issues. Hr wait in total.

Ryan G. 
Rating:
5.0

My receipt shows.my bill was$237 n change but there was over $270 taken off my card and I was supposed to get my $100 deposit back and it's not been put back on my card

Michael L. 
Rating:
5.0

Customer did not leave a comment.

GREG S. 
Rating:
2.0

Doubled our mileage charged way more than they should have. Would NEVER use them again

Jamie B. 
Rating:
5.0

Customer did not leave a comment.

JAMES O. 
Rating:
5.0

Customer did not leave a comment.

BRETT P. 
Rating:
5.0

Everything was perfect! Great Job Guys!

Scott K. 
Rating:
5.0

Maintain the good service I received.

Calvin W. 
Rating:
5.0

Customer did not leave a comment.

Brian D. 
Rating:
4.0

Customer did not leave a comment.

John F. 
Rating:
5.0

Customer did not leave a comment.

Alyssa M. 
Rating:
5.0

Loved it. Extremely helpful. Thank you so much

Lee S. 
Rating:
5.0

Mike and his assistant was knowledgeable, helpful And friendly. They make a fantastic team!

Sesilia B. 
Rating:
4.0

Customer did not leave a comment.

MONICA D. 
Rating:
2.0

We waited over an hour due to troubleshooting with the computer and to top it off we were going to be charged double with the first transaction and had to start over.

JULIE J. 
Rating:
5.0

Customer did not leave a comment.

LYLE W. 
Rating:
5.0

Customer did not leave a comment.

SCOTT P. 
No reviews have been submitted for this location.

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