Comentarios de los clientes para Spare Parts Storage

No person available to let them know the trailer was returned on time.

Tim Bober (sp?) made the extra effort to ensure my rental experience got off to a great start. His presentation tips and insight were fantastic.

The billing is not transparent. Codes don't reveal cost or item rented. Kinda fishy as I was told $18.95 a day but then it cost $122!! $80 in taxes?! LOL

Carol had a customer who had some issues when I got there. He was angry and slightly offensive. She handled his issues very professionally and quickly. Then she took great care of me.

I have rented Uhauls all over the country and this location is by far the best and the most customer friendly.

nothing- very good experience chichis why I always rent Uhaul

Service was excellent

Fix online system. Waiting 20 minutes to be approved online, nothing happened. Then waiting another 40 minutes because customer in front of me had issues. Hr wait in total.

My receipt shows.my bill was$237 n change but there was over $270 taken off my card and I was supposed to get my $100 deposit back and it's not been put back on my card

Doubled our mileage charged way more than they should have. Would NEVER use them again

Everything was perfect! Great Job Guys!

Maintain the good service I received.

Loved it. Extremely helpful. Thank you so much

Mike and his assistant was knowledgeable, helpful And friendly. They make a fantastic team!

We waited over an hour due to troubleshooting with the computer and to top it off we were going to be charged double with the first transaction and had to start over.

Had to wait over a hour once I arrived to get key and didn't have blankets for me had to call four different numbers to get ahold of anyone even though I did all online checkin was not a good experience at all

He was super friendly and very accommodating to my needs

A++

perfect

I took picture showing fuel level I returned with this fuel level and was still charged a fuel surcharge. Not fair practice

The guy working the counter knew nothing of the equipment and we had to wait for him to finish a personal phone call before he'd help us then didn't know how to put the trailer on the hitch or which ball was needed. Overall we love using uhaul but the New Philadelphia location won't get our business again after dealing with that guy

Quick and easy pickup and drop off. Made moving our stuff easy

Truck was not swept-out. Wipers were shredding and scratching windshield. Truck smelled like cigarette smoke.

Never got my return fee

Every thing worked out great.

Fantastic professional and courteous customer service!! Warmed up truck on cold day while going over paperwork

The person working said he was filling in and couldn't get computer programming to work so had to call for help. A sign needs to to better mark location. We were at bakery building where address location number was along with another customer.

Issues with payments.

Low air tire pressure, vehicle had poor shock system and worse driving truck O have ever experienced. I recommend this truck be placed in sho and have suspension tested or have shocks replaced.

Great guy to work with

Tim did a great job getting me in and getting my paperwork done fast.

Excellent as always. Tim does a great job taking care of us.

Was unable to return it myself because the smart phone app wouldn't work.

I Called Uhaul customer service wanting a motorcycle trailer. Uhaul Didnt have one within a reasonable distance so they got me a regular 5x9 trailer for the price of a motorcycle trailer. Took good care of me

Equipment filthy cab dirty, back blankets thrown all over the place and not swept out. Truck only had almost 9000 miles on it and looked disgusting.

Agreed to drive out of my way to drop off the 26 ft supermover because the owner needed it for another client. He promised to drop the 2 day late fee I had accrued if I could deliver the truck which I did after hrs and put the keys in the box. Received my receipt the next day with the 2 extra days charged to my card. Since have left voicemails and no response from the owner. Will not do business with this location again

The Representative could not get the computer system to work. He had to call U-haul twice to process my Confirmed reservation. It took more than 30 minutes and I was the only customer.

The only thing that I didn't like was I was confirmed one truck and then a little later got a call that it had been given to someone else and I got stuck with a Van which ended up taking more trips than planned.

Very disorganized. Office was staffed on a very part time basis. Computer system did not work well and printer did not work at all. They did not return any of my three calls to confirm the order or answer a couple of questions that I had. I ended up calling the 1-800 national number for answers. If I get this location next time, then I will cancel my reservation or request another location.

All A-OK as is. Computer system should be upgraded to handle DEBIT CARDS...

Best ever U-haul experience always. They really work with us and we appreciate that and will continue to use their services.

This location could use some additional signage to make it clearer. Staff was very personable, helpful and friendly. Overall, positive experience.

Allow your web site to accept earlier rental times than 9 a.m.

Office was a little hard to find.

Had a hard time finding the rental office. It was located around back of building., Needs directional signage. Fuel tank was NOT at the level it was supposed to be at.

Excellent customer service. I rented the 9' cargo van for 4 days and it was perfect for moving and doing errands.

Everything was spot on. Great lady helped us.

The paperwork is fine print only an eagle could read it. On a dark night if you have a problem it would be a problem. The manager went out of her way to get the vehicle for me.

I don't think there is anything I would change or do I think they were very nice And a very helpful

The

Faster computer entry.

Dried mud all over cab of van. They shouldn't charge the $20 a day if you're only using it a few hours.

Service was helpful and timely.

appreciated the gal that handled our rental .

Everything went well and the people were very friendly and helpful. The only thing I can say is to make it clear that the drop off procedure that is described in the U-haul paperwork does not need to be done exactly like it describes. Since I did not do online reservations, the return method in the paperwork probably did not apply to me anyway.

Very pleasant to deal with.

Have your employees be respectful very rude at this location very offensive

Very satisfied. Signage not clear where to go when went to pick up truck. Otherwise, very pleased with service.

Was a bit confusing finding the place. Old location had all the trucks parked near it and key drop box still on building. New location is well off the road.

The facility and its staff were helpful in acquiring the specific sized unit that I desired. I will recommend this facility to all my friends. A special thanks to Makaya for her assistance.

Very Friendly and Helpful

Highly recommend this storage area for anyone in the area who needs one. The rates are reasonable and management is a pleasure to deal with.