El cliente no dejó un comentario.phil W.
Customer Reviews for Southwest Movers LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.VICTOR D.
My pickup location got switched. Not convenient. The lights in the trailer flickered with bumps going down the road. The back roll up door fell off the track when opening the door all the way.Landon G.
El cliente no dejó un comentario.LARRY D.
The reception at the drop off location was very friendly. Thank you for brightening my day which started off stressful and difficult. The assistance at the pickup location was excellent.Steve W.
Leaky windshield and warped rotors for 12 hrs! How about instead of asking me what can be done for the next customer you actually care about the current customer.Jeff S.
Easy drop off no issuesYsidra B.
El cliente no dejó un comentario.Jerry H.
CUSTOMER SERVICE IS FANTASTIC!!!!Jeremy S.
El cliente no dejó un comentario.Kayla D.
El cliente no dejó un comentario.Nazareth A.
El cliente no dejó un comentario.Andrew S.
El cliente no dejó un comentario.BRUCE V.
Make the truck available in Williston, NDRafael H.
Everything was perfect and service was wonderful!!Marcus D.
The Employee was just suppose to answer the phone and ended up helping us out anyway. She was very helpful and got us what we needed.SAMUEL. M.
Carol in Dickinson does a fantastic job!! Thanks again for all your hard work!BRIDGT S.
El cliente no dejó un comentario.BRIDGT S.
El cliente no dejó un comentario.TANA S.
The people at the pickup location were friendly and helpful. The equipment was clean but not very well maintained, the paint and decals were faded and cracked, one section of the tie down rail was detached from the wall making it a bit of a challenge to secure my load.jon S.
El cliente no dejó un comentario.Melissa T.
El cliente no dejó un comentario.KEVIN H.
Truck needed air conditioning to be rechargedMICHAEL S.
El cliente no dejó un comentario.Brittany S.
El cliente no dejó un comentario.Brittany S.
El cliente no dejó un comentario.Rod K.
Explain better where the black box is. It was on another vehicle, not on the side of the truck. That was confusing.Cynthia M.
All is wellJON L.
El cliente no dejó un comentario.Harold D.
El cliente no dejó un comentario.MATT P.
App wouldn't accept my many careful attempts to take photo of mileage. App wouldn't let me proceed without it. Froze my but trying and that's my only complaint. Also the button to switch engine to tow setting was not always functioning. ThxCharles W.
The lady that helped me check out my U-Haul was very polite, prompt and super helpful.Tara K.
Excellent experience Dickinson ND and Nacogdoches TX (803 University Dr)Aaron D.
El cliente no dejó un comentario.KAYLA M.
Great service, the vehicle was clean and well maintained. I drove from Dickinson ND to Omaha NE without experiencing any issues with the vehicle. The branch in Dickinson is doing great job. I truly thank them for making my move so pass and easy.MAJANG K.
Change the dispatcher.the man on the front desk is rude and silly.he could not help.full of lies.I waisted 60 gallons of gas for his selfishness.he is drunk on a Monday.I will never recommend someone to this dicksion North Dakota.Winifred H.
Was not given a utilities dolley like I payed for.Tatum F.
El cliente no dejó un comentario.Max W.
Awesome service from awesome people!!!!!Jeremy S.
El cliente no dejó un comentario.KENNETH M.
I did not reserve a return to this location as I feared it would by to busy. And it was. Be prepared to wait to turn your equipment in. They do oil changes there as well and you have to wait your turn. Between arguing customers over price quotes and a customer ordering an oil change I waited 25 minutes. This lady was doing an exceptional job by herself so no fault to her. I was just cutting it too close to the deadline. This all could of have been avoided if U-Haul had allowed me to return my Truck to the original location in my reservation. They apparently sent that change after I had left on the move and I did not receive this information until I had already gone to the location on my reservation. The operator on the phone at the National Headquarters was snide and unhelpful. I was bumping up against the deadline and she stated I would be assessed an additional day fee if I didn't get my equipment over there now! It just agitated me they didn't make me more aware of this change via voice-mail or phone call. I was only a short distance away but I wasn't from the town and wasn't sure if it was 20 minutes away. I told her it was shitty customer service. Other then that person my experience was very good and would rent from U-Haul again but be aware they could change details in your contract and not adequately inform you of that fact.Randall H.
Be clear about reservations and confirm details before giving customers the keys. Also, answer the phone in a timely manner so maybe then next customer won't be out $40 with no chance of a refund.Breanna D.
The location is understaffed and unprofessional, took far to long to pickup.Shane S.
Servicio al cliente de excelencia. The lady in the office was very friendly and helpful. Gracias.Steve P.
The truck we rented had transmission issues, and loose brakes. It was terrible. The customer service was great.Ashley H.
El cliente no dejó un comentario.Galen K.
All goodJoe M.
El cliente no dejó un comentario.Joseph S.
El cliente no dejó un comentario.Erika V.
El cliente no dejó un comentario.ROBERT C.
bad service, they charge more than what they tell us, as clients we do not have to wash the transport because that is why we pay the rent, an unpleasant experience is theft, racism and abuse so far, they do not measure because they charged me so much. ..because they made me wash the truck if it wasn't dirty. I do not recommend to anyone.ERIKA V.
Very nice to work with.DONNA P.
El cliente no dejó un comentario.ALLEN U.
El cliente no dejó un comentario.Rodney B.
The lady I picked the truck up from was so high on meth she could barely function. She spit all over the contract and charged me for insurance I didn't need because my auto insurance covers rentals. When I mentioned to her the truck wasn't full of fuel she said to just return it with what it has in it and I'd be fine. It took me 20 gallons of fuel to fill it before I could leave town and I only drove it 6 blocks to my house to load it. There's no way I could get away with that at my drop off location so I brought it back full. It was a horrible experience. This is all after the truck I was supposed to get was a 26 footer and it was returned damaged which I understand isn't uhauls fault but they gave me a 20 footer instead and a 6 foot trailer saying it would be the same about if room. Leaving out the fact that the trailer is half the height the truck is so now I have about a half a trailer full of stuff I have to drive 8 hours one way to pick up because it wouldn't fit. Uhauls customer service is great but do not rent from this location.JIM R.
El cliente no dejó un comentario.Daniel P.
El cliente no dejó un comentario.PAULA K.
I have nothing to complain about, other than maybe being more specific about the pick up location.Prescott B.
El cliente no dejó un comentario.PEDRO P.
El cliente no dejó un comentario.Rhenos P.
El cliente no dejó un comentario.Todd D.
The service was great and the trailer seemed to be maintained well, but the outside of the trailer was greasy and dirty. Perhaps it can be sprayed down prior to rental.DAVID A.
The unit had to be rewired.......The business got right on rewiring but I had to wait 1.5 hours......Folks very nice and apologized...........Robert C.
Dropped trailer and pads off in lot, no personal on site to assist or check equipment.Richard B.
El cliente no dejó un comentario.Nathan F.
Rude staff and extremely dirty shop.Joe D.
The woman checking people out was rude and coughing. She had no mask on and licked her fingers before handing us anything. The auto transport had the driver side fender held together with Duct tape.Joe D.
El cliente no dejó un comentario.RANDEL R.
El cliente no dejó un comentario.John D.
El cliente no dejó un comentario.JUAN H.
El cliente no dejó un comentario.Lester R.
Cleanliness of the locationMegan B.
Done. Yesterday I gave and dropped at CARE INC. at 5:00PM on October 7, 2020. I got a receipt paid $63.82 for over 149.6 miles today.Ross D.
El cliente no dejó un comentario.MARLIN H.
El cliente no dejó un comentario.NORIN L.
El cliente no dejó un comentario.timothy S.
It would have been nice to not drive 90+ miles out of my way to pick up my equipment. The drive there and back added an hour and a half to our planned move as well as adding more than the extra 100 miles given by Uhaul for the inconvenience-which wasn't enough and we ended up paying extra for going over another 21 miles. Having the equipment available at requested locations would be nice, as we have had to drive out of our way the last few times we've needed a Uhaul truck or trailer.Riley S.
El cliente no dejó un comentario.Abigail P.
Keep up the good work and customer service.William B.
They said they would email me a receipt and they sent me a receipt showing that I paid nothing. I paid $155.?? and can be reimbursed for this If I can Prove what I paid! Thanks, Merne HammittMERNE H.
El cliente no dejó un comentario.Clayton T.
Took care of all my needs and questions and corrected an error to the invoice without any hassle. Great customer service.SHEILA S.
I have rented Uhauls from several locations over the past 3mo. Please pull up my record because the other stores were clean, professional, and very customer service minded. The location that I picked up at on Monday was dirty, and very unprofessional. The person that waited on me licked her fingers, and touched the paperwork. Moreover I had to hook up the trailer and secure it to my truck. I have rented enough from Uhaul to know that the staff should be doing this for liability purposes. The same tool place when I returned the trailer. In addition the staff did not even come out to inspect the trailer to ensure I brought it back in the same condition as it went out. In the future if for some reason there are no trailers available at MACS while I am in Dickinson and this place is my only choice, I will wait until there is somewhere else to go. I can't figure out how this company is allowed to represent a national company like Uhaul. They should have their franchise canceled.Michael P.
El cliente no dejó un comentario.Michael H.
El cliente no dejó un comentario.Delry H.
Very poor customer service and very rude, left tail light did not work but sent me on the road anywaysJesse U.
El cliente no dejó un comentario.Jose M.
Uhaul hooked up and assembled the hitch for the trailer. Ball came off the hitch on the interstate caused huge problem and almost killed people.JOHN U.
El cliente no dejó un comentario.rebecca E.
This location was great. However the regional reservation manager for this area was very rude and disrespectful to bit me and my wife. She was not willing to work with us on any issue. She refused to give us her name and also threatend to cancel our reservation. We drove in to ND from CA and had a reservation in a different city but no one contacted us to let us know it was not available at that location. When the reservation was made the put a wrong number (not the one I gave them) for the contact number. We explained all of this to her but she was very unpleasant and quit insulting to both me and my wife. I don't know her name as she refused to give it to us but she was the reservation manager for the Dickinson ND area. We will no longer be doing business with uhaul not because of the location ( they were great) but because of the reservation manager. She really needs some more training in the customer service area. She was not a nice person at all and this issue needs to be addressed.john D.
The woman the runs the office made me wait, even after my appointed time, because she was just checking tires on a oil change pick up. Then had a hard time turning on her cell phone to take a photo of the trailer after I attached it to my pickup. Just bad customer service.ROBERT O.
It was difficult trying to figure out where the actual office was and where to return the truck.Steven M.
She started to smoking next to my car when my back door was opened and filled the car with smoke. Fucking disgusting. The whole experience was horrible. Waiting for manager to call me e stillBrandon P.
Everything went smoothly and promptly. A nice place to rent a trailer from.Linda H.
Very Good!Ross D.
Wash the outside of trailerJaime G.
El cliente no dejó un comentario.TONY J.
El cliente no dejó un comentario.Terri S.
El cliente no dejó un comentario.Theodore S.
Trailer needed new wiring harness when picked up. Had to wait til next day pick up. Got 2 flat tires in parking lot.Thomas G.