Customer Reviews for Southway Convenience
(U-Haul Neighborhood Dealer)

Rating:

5.0

Customer service was extremely excellent. Fast friendly and helpful. We will be back keep up the awesome work :)

Rating:

4.0

Mike was very helpful.

Rating:

5.0

Mike was very pleasant, I would recommend this location to anyone. He did the walk around and unhooked from my vehicle. Thanks Mike great job.

Rating:

2.0

location didn’t have the furniture pads I requested online and also had me down as having a dolly which i didn’t need also the truck and trailer I had wasn’t ready when I got there and had to run around and get it all hooked up also the truck floor was covered in mud when I picked it up

Rating:

5.0

Nothing. It was great customer service. Highly recommend to others

Rating:

5.0

Mike went above and beyond, a real pleasure to work with...Thanks Mike.

Rating:

5.0

This place just has the most amazing service, Mike is an absolute great guy! Whatever problem you have he can fix it from far and wide. he’s also not just after your money, he’s a real genuine guy! :)

Rating:

5.0

This was where we dropped off our rental and the gentleman that was there was amazing. He was alone and very attentive to speed but being thorough so nothing was missed. He communicated with everyone that arrived what he was doing and asked if we wanted to wait to return or jhe could call us( he had customers) he was so busy but he communicated so well that we never felt over looked or unappreciated. He was fantastic!

Rating:

5.0

I really dont know uhaul had my trailer ready for me cleaned off and eazy accessible. Very friendly customer service

Rating:

5.0

Very friendly service. I’ve used thi location several times. Highly recommended

Rating:

5.0

Mike was absolutely fantastic. Highly recommend this location for anyone!

Rating:

4.0

Good attention and service

Rating:

5.0

Mike is awesome at what he does,always happy to deal with him when I need to rent something...always makes sure to ask if I need anything else to help out...gets me in and out the door quickly.i tell all my friends to go see him,cheers

Rating:

5.0

Mike was great, will definitely do business with him again. Thx

Rating:

2.0

I'm very passed off that I was told that I would get my security deposit back when I brought it to the depot but was told that they don't give cash back and couldn't return by debit card. Now I was told I'd have to wait 2 weeks to get a cheque from head office. This isn't very cool with me.

Rating:

5.0

All good

Rating:

3.0

Mike was great. Trailer was dirty on outside but given the recent weather was understandable. He was helpful yard needed plowing and the showroom looked like a yard sale but i mean no problems when it came down to it

Rating:

5.0

Very good customer service, friendly and informative

Rating:

5.0

This gentleman at this location has always gone above and beyond the base customer experince. He is the only location in red deer i will rent equipment from or deal with. Period.

Rating:

5.0

Best UHaul dealer I have ever dealt with!

Rating:

5.0

Friendly service. In and out , would recommend

Rating:

5.0

Mike is very customer service oriented and always been helpful when we have gone to this location. Mike always pointed out the needed important points about renting a Uhaul. Mike helped us get the truck ready for safe traveling efficiently.

Rating:

5.0

Mike is super kind and helpful he guided as through the processes and everything . We were late and everything but he was considerate and i cant tank him enough. Hes a great guy ! 🙌🙏🏻🫶🏻

Rating:

5.0

Nothing the experience was very pleasant

Rating:

5.0

Excellent customer service! Very thorough car trailer inspection and instructions.

Rating:

5.0

The service is always excellent and I will continue to go see Mike for all my rental needs. He is very professional and courteous.

Rating:

5.0

RedDear south gasoline alley location is the one I chose the Innisfail Alberta location needs somebody that knows what they are doing I called asked for car trailer the lady had no idea what that was told me to go to the location she was at home and didn’t speak clearly so I called RedDear south and he was very knowledgeable well managed and great customer service Highly recommended him

Rating:

5.0

Mike was awesome to work with . Location was also very convient.

Rating:

5.0

Had difficulty using the uhaul website or doing online registration.

Rating:

5.0

Mike was amazing! Great customer service and definitely will be back

Rating:

5.0

He is so wonderful and helpful!

Rating:

5.0

I was well taken care of.

Rating:

5.0

Fantastic customer service 👍

Rating:

5.0

Mike Howel the Owner Manager of the Gasoline Alley East location in Red Deer is awesome and professional. I have rented from that location previously and am impressed with his great interpersonal skills and his thorough orientation to the equipment not taking for granted that I had rented similar equipment from him before recognizing safety first for the customer and proper care of the unit being rented. I highly recommend this U-Haul dealership. Thanks Mike! Bob J

Rating:

5.0

Everything was perfect.

Rating:

5.0

Best experience so far of any U-Haul location. Mike was very thorough and explained every step along the way. He was also able to answer all of my questions without hesitation. I will choose his location over others in future if i have a choice.

Rating:

5.0

We got there before the store opened and I was just in the process of returning online… when a gentleman opened the door and invited me in. He was super friendly and welcomed us to Red Deer. In all, my experience with UHaul was awesome. Thank you.

Rating:

5.0

Every experience I have had at this Uhaul location has been enjoyable. Keep doing what you’re doing. Recommend this location to everyone.

Rating:

5.0

Mike did an awesome job. Its my 1st time to use this service. But he is always there to answer question. Excellent customer service.

Rating:

5.0

Not here at this location. Very helpful fast and efficient and will use services again if and when I need to.

Rating:

5.0

Outstanding Customer Service. Far superior to the Riverlands locations in Red Deer.

Rating:

5.0

Exceptional good service received from Mike at this location. Will always be my go to place for rentals.

Rating:

3.0

Need more signage on where to drop off the keys. The drop box is at the back of there is no indication in the front as to where we should drop off the keys.

Rating:

5.0

Gasoline alley location is great

Rating:

5.0

The owner is very accommodating

Rating:

5.0

Mike was awesome to deal with! Very professional and well mannered! Would highly recommend using this location to anybody looking to rent uhaul equipment.

Rating:

5.0

Mike was awesome...got me all hooked up and checked out in a speedy time...highly recommend this u haul location to any1 that needs to rent trailers to trucks...cheers

Rating:

5.0

Everything was well organized and on time. Great job Mike!

Rating:

4.0

I had originally booked a 15’ truck from cooper roofing and was told I could pick it up on Friday 29th September and return Sunday October 1. When I looked at reservation on app it said I had the truck for 6 hours not 2 days! The attendant at riverside location was extremely rude. I called dispatch because I absolutely needed the vehicle for 2 days and arranged for a 5x8 trailer for the 2 days to be picked up at Gasoline alley. Mike was extremely helpful and great to deal with. The rest of the experience was a nightmare.

Rating:

5.0

Awesome service

Rating:

5.0

Mike is the only U-Haul dealer I will work with, and I have several to choose from.

Rating:

5.0

Mike was very helpful. Appreciated all his help.

Rating:

5.0

This location is awesome! The owner really cares and sets you up for success. I have never had issues with my reservation, he always gives you a card to contact him after hours if there is a problem but he tries to explain everything you need to know beforehand has checked to make sure rear view mirror are placed right. Just a great guy who believes in customer service! Best UHaul for customer service in all of Red Deer! Beware that means there is sometimes a lineup (especially at opening for the first hour) so come prepared to do the online checking on your phone to go a bit faster. He will still take a moment to check with you.

Rating:

5.0

Mike is awesome!

Rating:

5.0

The Manager at this location was professional and friendly. I was very impressed with the price as well. I will definitely recommend this location to friends and family.

Rating:

5.0

Mike is a great guy, I have rented several times and because of his service I try to only rent from his location.

Rating:

5.0

Great service above and beyond. Thanks