It was easy to figure out even though the app would not let me do a mobile return.
Amber S
Customer Reviews for Southside Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No one is there. I spent 1 1/2 hours on phone with customer service because location was closed. It was 30 degrees outside and wind blowing. Trying to get app working. Customer service back and forth between website and app. I kept being transferred.
Bradley MIt looks abandoned. No one is ever there.
marsha pThe straps for wheel was tangled, and ratchet does not function as it should.
Sidney BNo attendant ever present when I return the vehicle.
Clark BI would absolutely NOT recommend uhaul to anyone ! I would go as far as to WARN people about uhaul ! First there was the issue of being overcharged for an insurance that I never asked for or agreed to. Then, the truck I got had an ashtray FULL of cigarettes and ashes ! Next, the entire windshield was covered with tobacco residue and made it super dangerous to drive at night to be able to get to a safe exit to clean it ! Next, I returned the truck a DAY EARLY and got a notification that the truck was late, and that the cargo trailer I also rented and RETURNED was missing or not returned and I was being charged an additional $232!!!!!!
Jade SAppliance dolly was not in trailer and the drop box to place lock in from uhaul pick up did not have a place to put lock in. Had to leave on ground by the door and take photos to show if i got charged the $25 lock fee for it not being there if stolen. Would not pick up from this location again. Too many issues.
Alan HGreat service and friendly staff
Latoya pNo one was onsite for the drop-off during the hours posted for business. I went back the next morning for drop-off and no one was onsite at 9:30AM. I left the trailer in the drop-off yard. The trailer performed perfectly.
Jim RMr James was great guy to deal with.
Benjamin MTaillight was out
Jordan WGreat Service. Good Quality.
spring sStop blackmailing people to make money!!!
Mike SThis location never answers calls. I had drop the U-Haul off on Tuesday evening due to work schedule so they were closed.
CoVasha BThe facility and the person who check us in were great. We got a brand new truck and a nice dolly. What was not pleasant in this experience was that Uhaul changed the location where we were to pick up the truck to ANOTHER town and did not notify us. I only found out b/c I was concerned that I did not get an email or phone call confirming my reservation. When I called, I found out that the pick up was not in the town we live in, but a town 24 miles away which was VERY inconvenient, especially for drop off. THEN, I got a text later that night asking me if I returned the truck which we had. But to respond to the text, I had to be at the facility and take pictures of the truck. Since I was home, 24 miles away, I was not going to do that. No problem, says the fine print, Uhaul will charge me a $20 fee for NOT checking out. I don't have a problem with the facilities, the managers, the equipment. I DO have a problem with corporate management and hidden fees.
Joel RCan’t think of anything.
ELWYN GApp was a little lengthy to use on site. I wish you could do the whole process from home on computer and receive code. So you can just put code in and go when you get there.
Homer TThe owner is a very nice person. For all my moving needs I'll use his location.
Christopher HI can’t think of anything.
ELWYN GI Have called the office 2x since returning the truck, left voicemails, have not gotten a return call. I refilled the fuel level to the same level it was when it was driven off the lot. I was still charges $37 and change for 8 gallons of fuel. Like I said the truck was returned with the same amount of fuel it left the lot with. NOT HAPPY AT ALL!!!! Renee D 985-888-9820
Renee DTruck was dirty. My husband had to clean it out before using it.
JACK TGood place to drop off but no one was there and we needed help. Thank goodness the toll free Uhaul staff answered and helped us with drop off.
RENICK STruck rental and office staff were great. Tow Dolly tires were no good. Passenger side tire on tow dolly blew out at highway speed and damaged my wife's car.
ALEC A?
Dixie FBogalusa was great.
Melody OI returned the vehicle at the fuel level that I received it; however, today, I was charged $14.88.
David LI was unable to get my deposit back the same day because no one told me at that location, your money had to be mailed to you in five to seven days. This was very upsetting because I really needed my money the same day.
Ashanta FVery friendly and helpful
John HNobody on site Never returns phone calls cancels reservations and does not call; makes Uhaul email you. Over charged me for mileage and I will deal with Slidell location Took me 40 minutes to get UHAUL toll free to answer phone last monday to extend rental by 2 hrs. Utterly ridiculous The Sullivan Drive location should be closed and given to another location such as R&R lawnmower or S. Columbia St.
Stephen TThe truck was full of roaches. We called and told them and they didn't do anything about it!
Jeffrey FOpen till five? Before returned, call # and no reply. Is It Real or not? Love the Close Sign Hanging up.. Elec. sign says 5pm! If you want photo's I've got them.
KENNETH DTell them to check inside of truck for equipment. I did not and dolly I pad for was not there
kathy aI went to pick-up my U-Haul rental at the Sullivan Dr. location at 8am on Saturday morning. I spent 4hours at the location trying to get the lock of the truck so I could get the key to the truck all the while on the phone with U- Haul with assistance. I also must mention it was pooring down rain and I was soaked. the multiple reps I spoke to on the phone were helpful, apologetic and nice, but we were not able to unlock the lock. finally I was sent to another location only to get there and not be able to unlock the lock on that truck either. The owner of this location at R&R Lawn Mower Service did come out and was helpful in getting the lock off the truck. we tried again in front of him with him showing us exactly what to do and it did not work for us and we were doing the correct line up the entire time. This was beyond and awful experience with U-Haul and I think I deserve a discount or actually a refund for my rental. ..........Edna Jeanette Richardson
Jeanette RThe truck had ants in it very bad . Crawling all over the inside and on the outside of the cab of the truck When I turned it in I advised the guy working in the store. he said he was going to put it in the notes. I have multiple pictures of them all over in the cab of the truck. I can show you.
Louis BGood and friendly
JESSIE Hclean truck between customers, especially with Covid. it had burger king bag under seat ,
Thomas Wno staff at location. Internet check in, but no internet available.
Collie BEveryone is great
Anthony SRental truck had some thing wrong with it slipping forward when the brakes were applied. My passenger and I where thrust into the travel lanes with vehicles coming in both directions. Frightening as it was, we returned the truck immedately. Mr. James was very assuring and gave me a different truck. Maybe the transmission has some work that needs to be fixed.
Claretta BGreat service
Dennis MI returned it with 1/4 a tank and was charged extra for no reason.
Amaya DThis man knows his stuff, very informative about uhaul and storage business help me with trailer would send him business anytime. His name was James.
James Bthe driver side tail light was not working and there were some damage not noted with the "X" but I had a problem with the self lock and placed a call and the owner was SUPER in helping me! Thanks for your help....
Michael CLady working there was very knowledgeable and friendly, she needs a raise!
Christopher fIt was to much to much
moad astaff was friendly and helpful.
WILEY M