Customer Reviews for Southside Storage
(Distribuidor de U-Haul del vecindario)

Clasificación:

4.0

Everything went well. The person who helped me was great. In the middle of the worst snow storm of the year he was right there both hooking up and unhooking.

Clasificación:

4.0

Don't know

Clasificación:

5.0

Shannon is amazing !

Clasificación:

4.0

Na

Clasificación:

3.0

Designated drop-off spots for Uhaul trailers

Clasificación:

5.0

Cleaned windshield would have a been a good thing. Lots of bird droppings and dirt were distracting while driving, especially into the sun. The interior of the cab was clean.

Clasificación:

5.0

Guy came in to work when he didn't need too. 10/10

Clasificación:

5.0

Very helpful

Clasificación:

5.0

Great place to rent uhaul equipment and customer service above expectations

Clasificación:

2.0

When I was going to check in there was no one at the desk, no sign in the window on what to do and when I called the phone number I received a standard not here message. In the future have a sign in the window saying be right back or when I call a number have it forward to a cell phone. In this day and age it would be nice to have communication.

Clasificación:

5.0

Yes i would definitely recommend this location! Ale was the one who assisted us, he went above and beyond to help me understand how to put on the trailer. Very kind and helpful! Thankful for Ale!!

Clasificación:

5.0

Dome light was hard to turn off, had to google it, but we thought it was broke, turns out it was just left on. So I found out how to turn it off.

Clasificación:

5.0

Shannon is great! I was in and out with in minutes! I would definitely recommend this location.

Clasificación:

5.0

They were super helpful and great to work with.

Clasificación:

5.0

We received excellent service at both locations - Thank-you. HOWEVER - Your website needs help. I made my initial reservation on-line, established an account, gave all the requested info, including credit card. Then received a confirmation email - good. Then I received another email asking if I wanted to pre-check-in. Again I got to repeat most of the same info as before, but now it wants to charge my card, which I thought it already did, so I stopped - not wanting to double charge my card. Later, assuming enough time had passed for the system to take my funds, I tried to pre-check-in again as to minimize personal contact on-site, (a great idea). When I logged back in, the system displayed a list of locations. I assumed my location would be on top, (but it wasn't even showing until I scrolled down a page), so I erroneously click on the wrong location and it proceeded to make me re-reserve to same unit and proceeded to charge my card. So I did it, OOPS! My new email confirmation said I made another reservation and now at two different locations. So I cancelled the second one. Twice, because it didn't show that I cancelled it. And it DIDN'T CANCEL IT! And it charged me again. I got it straightened out with your kind location folks, but what an on-line hassle. Then I started getting cross-selling spam for storage I never asked for or wanted. :( PS - Your insurance is WAY too expensive. It cost more than the rental! Had it been $5 or $10, I may have done it, but it turns out I didn't need it anyway and would have been a waste of money.

Clasificación:

5.0

Not a lot of parking available and pretty dark foe the pictures if doing a night drop.

Clasificación:

5.0

I had reserved a dolly and appliance dolly but neither was in the truck. I left and had to come back to pick them up.

Clasificación:

5.0

Shannon was very personable and professional. I would refer anyone to her for there moving needs. I have used them twice and will need them one for one more time

Clasificación:

4.0

The truck we rented was easy to drive and was the right size for the job. We also rented a hand truck and an appliance dolly which made the job much easier.

Clasificación:

5.0

the left rear rim on the car hauler was almost rusted out, did not cause a problem for me however could fail at any time

Clasificación:

5.0

Nothing! Had a great experience!

Clasificación:

5.0

just watch the left brake light does not work

Clasificación:

5.0

Shannon was excellent and knowledgeable and help me find the right equipment for my move she's very proactive and I think she represents great organizational skills and is highly experienced in communication skills I will highly recommend her in this location

Clasificación:

5.0

I don't believe there was anything that could have been done better.

Clasificación:

3.0

I had a bad experience dropping off the truck Because the girl was new and did not call for help. I called back the next day and spoke with Shannon who took care of everything, she's wonderful and I appreciate her

Clasificación:

5.0

Theses folks are great people. I couldn't have asked for better people.

Clasificación:

5.0

Good service. Equipment was good as always.

Clasificación:

5.0

Shannon was extremely helpful in meeting my moving needs not only was storage but Also equipment rental she's very professional and extremely well knowledged and the main reason I keep Returning to her for my moving Needs and I will be back Sincerely Steven McDaris

Clasificación:

4.0

N0 internet inside had to go outside o complete check-in

Clasificación:

4.0

easier access to trailer and help hooking it up. overall nice location, attendant nice to work with

Clasificación:

2.0

Due to computer/ internet issues. I had to sit for at least an hour.

Clasificación:

5.0

The toung on the dolly was bent and the agent didn't know it.