Forget the app. Talk to a real human being. Faster and more pleasant.Jeoffery P.
Customer Reviews for Southern Oregon Tire and 4X4
(Distribuidor de U-Haul del vecindario)
Grants Pass, OR 97526
Servicios en esta ubicación:
Horarios de la ubicación
- Lun.- vie.: 8 a. m. - 4:30 p. m.
- Sáb.: 8 a. m. - 12 p. m.
- Dom.: cerrado
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Hard to judge as the location was locked up when we returned the trailer as instructed by one of these employees. We felt unsure of leaving a trailer out in the open where someone could steal it; but did our best to block and turn trailer sideways on the hill-type driveway. Considering it was Easter, we understand why no one was on duty.AUDRA S.
El cliente no dejó un comentario.Lewis M.
Great Service. Extremely knowledgeable staff. Will definitely use this U- Haul facility for future rental vehicles.JOSE C.
Custome Sevice was A+ Awesome!! Equipment was in great shape.REX L.
El cliente no dejó un comentario.Jeremiah J.
The van was really dirty. Dog hair covered both seats; dog slobber was on the passenger seat. The inside looked like it hadn't been cleaned in years. It was honestly the dirtiest U-Haul I have ever rented. There is no one on sight Saturday morning. Another customer had rented the pickup online, but it was locked behind a gate. They had walked all the way there and now had to walk home with no rental which completely upended their plans for the day. I could hear their phone call and it sounded like the agent they called didn't understand the situation. U-Haul needs to do better.Keeya R.
El cliente no dejó un comentario.Robert P.
El cliente no dejó un comentario.Cal K.
Don't Change anything! It was a great experience beginning to end. If you change it you'll likely mess it up!!!Barry G.
El cliente no dejó un comentario.Nathaniel P.
Excellent customer service.KEVIN G.
The lady that assisted with the rental was extremely kind and helpful.Rebecca P.
El cliente no dejó un comentario.DAVID PAUL L.
Don't knowMoses B.
Returning truck was a disaster. We put the keys in the key drop, not a box. Returned them before locking the back of the truck. Need to provide new pic of the gas gage & mileage.BRENDA M.
Good location Good peopleRobert C.
Did self check in, which was easyJerry H.
El cliente no dejó un comentario.Daniel C.
El cliente no dejó un comentario.BARBARA R.
El cliente no dejó un comentario.THOMAS S.
can't add anything....rental went smoothly and we were very pleasedARTHUR ELUM L.
El cliente no dejó un comentario.ANGELINA PAIZ C.
El cliente no dejó un comentario.thomas B.
El cliente no dejó un comentario.Leah R.
Nowhere to adequately park a 26' van after hours.SCOTT MICHAEL H.
El cliente no dejó un comentario.Petronella B.
The woman who helped me in Grants Pass was very professional. I am sorry I did not get her name. The counter transaction and hookup procedures were a breeze. Knowledgeable and personable!WILLIAM K.
El cliente no dejó un comentario.dan W.
El cliente no dejó un comentario.Brian B.
El cliente no dejó un comentario.James E.
Truck was great and location was good too. Didn't like the Uhaul self check in option, as it took almost an hour and was frustrating, but that had nothing to do with the actual location.Amanda D.
There was a tire inflation light going off. Investigation at Les Schwab found no reason for it to light.ROBERT MICHAEL B.
Nothing it was great and Madeline wS awesomeMICHAEL W.
Had a hard time with online check in. I had it the before 3pm nobody there. Very disappointed. I took a picture of drop off my gas needed to be at 7/8 and filled it up to that took picture of it there. I got charged for gas???? Not happy I need to rent another truck and not sure I will. Been a loyal costumer for many years.BRYAN O.
Friendly, and helpful.Mark K.
I rented the auto transport and drove at low speeds fron grants pass out to hwy 101 where I tried to get to hwy speed when I realized it had something seriously wrong with the wheels or drive axles. It shook badly at hwy speeds, I tried calling customer service for a replacement but they were incompetent. I drove 40mph on the hwy for 300 miles, it took an extra 4 hrs. Also the trailer wiring adapter I purchased from uhaul fell apart and shorted my lights on my vehicle! Not a satisfied customer at all.SEAN S.
Had to pickup truck 250mi from home. Mileage was comped but needed 2 extra days bc an entire day was spent just getting truck and returning car Dolley in Redmond.Alexander H.
Service by Donna was amazing. However location was 4 hours from my home. The car dolly should have been comped entirely and at least 2 extra days added. Just getting truck took an entire dayAlexander H.
I was charged a $250 cleaning fee but the truck was clean and empty when I dropped it off after hours so they just charged me cause they can.anthony A.
El cliente no dejó un comentario.John M.
El cliente no dejó un comentario.Laurel P.
El cliente no dejó un comentario.JOHN K.
El cliente no dejó un comentario.TIMOTHY H.
El cliente no dejó un comentario.JAMES SYMINGTON W.
El cliente no dejó un comentario.John J.
It was kind of "False advertising" to reserve the 20 ft. truck for pick-up, only to be informed that the truck had to be picked-up and returned in Grant's Pass! The major cost was the $1.29 a mile! Since the move was between Cave Junction to Selma, it was more economical and sensible, to pick-up and return in Selma! The fact that there was an extra 60 miles because of this, doesn't seem very fair. If you advertise a location then that should be U-Haul's responsibility to have a truck waiting at that location, especially since it was reserved a month in advance! To pass those additional mileage fees, is BS! All in all, the customer service person; Madeline? @ the the pickup site on Milbank, was extremely courteous and helpful and the move was accomplished with room to spare and minimal effort and stress! Thank-you!roslynn B.
El cliente no dejó un comentario.Wesley P.
El cliente no dejó un comentario.Bryan M F.
El cliente no dejó un comentario.Gregory T.
El cliente no dejó un comentario.sheri W.
Refused to help unhook the trailer and I had to ask for a receipt. No one wearing masks despite a raging pandemic. Very poor experienceJennifer N.
The staff was very nice and friendly and had everything ready to go! Fastest and easiest U-Haul rental I have ever done! Thank you so much!Marie W.
El cliente no dejó un comentario.Sophia S.
El cliente no dejó un comentario.Ryan H.
El cliente no dejó un comentario.Kristina H.
El cliente no dejó un comentario.Paul T.
Couldn't confirm the reservation more than two days before the pickup date. That added to an already stressful move wondering if you'd be scrambling to make other arrangements if the reservation couldn't be made.doug I.
couldnt get their prices and charge correctly. most worst experience at the location. never again.jeanette S.
Great place very friendly and the best part is Sophie the cute lil doggie that greets you at the door 😊🐶Kim F.
It was all goodJim O.
El cliente no dejó un comentario.Morgan B.
El cliente no dejó un comentario.Loyd T.
gas tank was only half fullMaryBeth D.
El cliente no dejó un comentario.Ronald L.
The hook up area for the trailer was very tight when pulling out due to all of the parked cars. Customer service was very good and the lady was nice.Donald L.
El cliente no dejó un comentario.Tianna E.
They were. Very professional and nice to work wifh.clark R.
very friendly and quickTiffany B.
I was pleased with the customer service overall, however I don't understand the charges for moving pads. We had 48 pads (4 dozen). Invoice says $1 per six. This confuses me as I paid $280 for 48 pads for seven days.Diana M.
The garage door on trailer needed to be lubricated, my husband would have done it to insure proper operation but his wd40 was PACKED!laura M.
El cliente no dejó un comentario.danny A.
El cliente no dejó un comentario.Judy C.
Needs better U Haul signage. It is basically a 4x4 mechanical shop. We pulled up on the street in front and an shop employee came out to tell us to drive around back. The UHaul â€œofficeâ€ is a corner of the garage closed off. It has a sign on the door once you get there but not easy to see from anywhere around the place. Kind of a dumpJeff S.
I've rented from this place twice, and both times the service was great and no issues with the equipment!kevin M.
Madeline is beautiful and very professional.CHARLES F.
Super friendly and outgoing!! Fast service!! Definitely rent from again!!Bill J.
things just seem to have a hitch, everytime I rent vehicles or trailers, I now have adapters for almost all conceivable configurations, I don't know why they're not included with the rentals, This time I asked if there was a standard recieiver on the truck so I could install a multi-ball hitch and was told yes, only to find out that it is to the right of the welded 2 in standard ball and there was no room or it to clear allowing for the locking pin to align, Pin location behind the plate if only an inch furthur back would allow for this and also give more clearance for the clam to rotate when turning left, Hope a constructive observation. no I have a new combination extender that costed $50. Otherwise the rental truck was clean and performed as expected,Lee T.
The service and equipment was excellent. The only thing that was disturbing was the our state has a COVID mask requirement. The person who waited on me was not wearing a mask nor did they require customers to wear masksEllen B.
El cliente no dejó un comentario.Janelle R.
Waited very long time for service even tho I had checked in online ahead of timecraig M.
Broken side mirror (bottom mirror)MONTY L.
More hours open.Fred A.
Charged $15 for"cleaning" when the truck wasn't even dirty. I've never had this happen at to me at any other uhaul.Robert L.
They helped more then anyone i talked toNATHAN H.
El cliente no dejó un comentario.Kevin L.
I was charged for extra miles! I took a picture of the mileage when I dropped off truck. I called to let them know they over charged me! They took Off 6miles but it was still not right. Mileage was 2585 to start I ended with 2649. First charge was 2672, after that they reduced to 2666. Not ok! I will make sure to tell people not to rent a u haul from southern Oregon tire or do any business with them!Angie B.
Wear masks, please.George S.
El cliente no dejó un comentario.Brandon E.
El cliente no dejó un comentario.Kenneth B.
Donna was wonderful, couldn't have done it without her. She showed me all about hooking up to the transporter with my car.Patricia W.
El cliente no dejó un comentario.Amy B.
El cliente no dejó un comentario.Patricia W.
Truck was clean and had minimal damage to the exterior. Pick up location had not documented damage of exterior on web sight so had to take photos of my own to keep on hand until time of drop off.Heather T.
El cliente no dejó un comentario.Sandy R.
Dedicated facility would be nicerConnie E.
El cliente no dejó un comentario.Kristina W.