Customer Reviews for Southern Minnesota Transport Inc
(U-Haul Neighborhood Dealer)

See 165 reviews

1403 Main St E Ste 2   New Prague, MN 56071

(952) 758-2167

Location Hours

  • Mon-Fri: 10 am - 4 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(952) 758-2167

1403 Main St E Ste 2
New Prague, MN 56071

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 4 pm
  • Sat-Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

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Rating:
5.0

No improvement needed! Very happy customer, truck was perfect! Have used these guys in the past, and will continue in the future. My go to guys for sure!

RELIABLE R. 
Rating:
5.0

Customer did not leave a comment.

BARB H. 
Rating:
4.0

Customer did not leave a comment.

lisa T. 
Rating:
5.0

Customer did not leave a comment.

Greg H. 
Rating:
3.0

It would be nice to have someone come and put the trailer on the hitch without having to ask them to do it.

Jay H. 
Rating:
5.0

Customer did not leave a comment.

SUZANNE H. 
Rating:
4.0

Customer did not leave a comment.

Renee M. 
Rating:
4.0

Customer did not leave a comment.

Brian K. 
Rating:
1.0

They never called me to tell truck was ready for pickup and then I called they said I would have to wait until 530 cuz they were picking more trucks allot of frustration finally we able to do 24-7 pickup I was not happy

KATHY B. 
Rating:
4.0

I had requested a traditional dolly but they were out of them so I had to take an appliance dolly instead. I also had to wait for several minutes for the dolly and blankets before I could leave. They were kind enough to extend my rental to the end of the day due to delays in moving in.

Dan D. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth S. 
Rating:
5.0

Everything was great. I showed up an hour early and Jesse was fantastic with getting me all set up right away. No complaints whatsoever. My truck fit everything I needed, ran great, and didn't cost me nearly as much as I thought it would to fill it back up to the quarter tank they require, which also is a very reasonable request. Overall an excellent experience.

Julia O. 
Rating:
4.0

Customer did not leave a comment.

Gregory L. 
Rating:
1.0

Your trailers don't have jacls(don't know what'd ya do in case of a flat) i recently had back surgery and injured my back lifting it off the ball. Neither employee at this location could help as they were both crippled up. You should have a floor jack and jack stands at every location. I just had surgery in November and have Drs orders not to lift like this. Please contact me concerning this matter

Doug B. 
Rating:
4.0

I hought it was odd that nobody escorted me to the trailer to help hook it up and make sure the lights work ect. Otherwise it went well.

Joe S. 
Rating:
5.0

Customer did not leave a comment.

Steven N. 
Rating:
3.0

I booked to pick up 3 miles from house, had to go 15 miles to this location, which cause my overage on milage WHICH you charge me for that- doesn't seem like I should be penalized for your error.

David M. 
Rating:
5.0

Excellent customer service! Friendly and knowledgeable. Thanks!

Shirley E. 
Rating:
5.0

Customer did not leave a comment.

JEFF M. 
Rating:
5.0

Customer did not leave a comment.

Ben B. 
Rating:
5.0

Nothing to improve - good equipment, very convenient location, great service!

Elias W. 
Rating:
5.0

Encourage online check in. I did it, and it was fast and painless.

Douglas M. 
Rating:
4.0

Customer did not leave a comment.

Andre P. 
Rating:
5.0

Customer did not leave a comment.

STEVEN B. 
Rating:
5.0

Customer did not leave a comment.

Ryan V. 
Rating:
4.0

Customer did not leave a comment.

James R. 
Rating:
5.0

Customer did not leave a comment.

Patti B. 
Rating:
2.0

The internet was down, which they cannot control. However, they can control how they react to it, especially with several customers waiting. Also, one of the workers brought his child to work. The child occupied a desk, covered in his breakfast, treats, and video games. It felt like I was in someone's living room. Leave the kids at home. If I had not pre paid, I would have left and gone to a different uhaul

Tamara C. 
Rating:
1.0

I was given inaccurate information by someone at that location. This caused me to start me move very late which caused me to need to rent the equipment for a second day, doubling what I should have paid. When I did show up to pick up the equipment, no one was there, I waited for 20 min for someone to open the store. When they finally did, they were less than pleasant to deal with.

Dominic B. 
Rating:
5.0

absolutely great!!!

travis B. 
Rating:
5.0

The owner was a great help and he and his workers where very nice.

ANTHONY L. 
Rating:
5.0

Customer did not leave a comment.

Thomas S. 
Rating:
5.0

Customer did not leave a comment.

DAVID R. 
Rating:
5.0

Booking on line was easy. The office person was friendly and helpful. Drop off site was convenient, although the key drop off box was hard to find. So a little confusing. To improve, the drop off instructions could have been provided when I pick up the truck.

Kent K. 
Rating:
5.0

Customer did not leave a comment.

Jason H. 
Rating:
5.0

Everything was perfect. Dave and Jesse run a great facility and I highly recommend doing business with these guys.

TODD B. 
Rating:
4.0

This part went fine

Theresa M. 
Rating:
5.0

Customer did not leave a comment.

Joshua B. 
Rating:
4.0

friendly service but long wait time

Jill B. 
Rating:
5.0

Customer did not leave a comment.

Harrison G. 
Rating:
5.0

superb!!!!

Barry H. 
Rating:
3.0

Don't automatically charge the customer for using the dolly and blankets. Clearly it as still sealed at the end of my rental but I was charged for 2 days of dolly and blankets use anyway. Your rates are very confusing for second day rental, and your mileage charge is supposed to include 70 miles for free . Obviously by looking at my bill that is not what happened. I will not be using uhaul again

Javin F. 
Rating:
5.0

Customer did not leave a comment.

Matthew H. 
Rating:
4.0

Customer did not leave a comment.

Kenneth F. 
Rating:
5.0

very friendly and helpful person who executed my rental agreement

Richard A. 
Rating:
3.0

When I called, salesman automatically applied insurance for me when I made reservation. I was not asked during the phone if I wanted it, the salesman just put it down. I was in for a surprise when I went to pick it up. The person whom I dealt with did remove the insurance. Good rate on rental though,

DAVE B. 
Rating:
5.0

Customer did not leave a comment.

Rating:
5.0

Customer did not leave a comment.

Mike R. 
Rating:
4.0

Very easy to pick up and drop off

Davis M. 
Rating:
5.0

Customer did not leave a comment.

Brian K. 
Rating:
5.0

Customer did not leave a comment.

BRIAN S. 
Rating:
5.0

Customer did not leave a comment.

BRIAN S. 
Rating:
3.0

Customer did not leave a comment.

wendy P. 
Rating:
1.0

Needs better customer service.

Jackie D. 
Rating:
3.0

Location was a long way from home, but everyone was helpful.

LARRY W. 
Rating:
4.0

Good service

IVAN C. 
Rating:
5.0

Customer did not leave a comment.

Carrie L. 
Rating:
5.0

The worker behind the fest was a very nice gentleman, he was very knowledgeable in his job and with the supplies needed. He went out of his way to help us on our visit.

JIM S. 
Rating:
3.0

Customer did not leave a comment.

PHILIP H. 
Rating:
5.0

Customer did not leave a comment.

chris H. 
Rating:
5.0

Customer did not leave a comment.

chris H. 
Rating:
5.0

We used the self checkout and it is very user friendly , we had a wonderful experience!

Charles W. 
Rating:
5.0

Customer did not leave a comment.

JESUS G. 
Rating:
5.0

Thanks for finding me a newer truck!

Graham P. 
Rating:
5.0

I rented the truck from Jesse. He was amazingly nice and really easy to work with. Went out of his way to make it a nice experience

KENNY S. 
Rating:
5.0

Customer did not leave a comment.

Joseph A. 
Rating:
5.0

The gentleman in the office helped me out when I didn't realize that the trailer was dew back by 11:00am. I would highly recommend this place.

Wayne S. 
Rating:
5.0

The owner or manager was very helpful and easy to work with.

Scott G. 
Rating:
4.0

dropped off after hours so no feedback

Edward O. 
Rating:
5.0

Customer did not leave a comment.

Wade A. 
Rating:
3.0

Good guys worked there but it smelled very bad. Could have been a sewer back up.

DONZEL L. 
Rating:
5.0

Very friendly!

Todd R. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
3.0

The price too high. Charge the costumer 29.99 for truck rental, for gas useage, and $1+ per mile. I think it's a rip off . Never go to that again.

ROD H. 
Rating:
5.0

Customer did not leave a comment.

JAIME E. 
Rating:
3.0

DO NOT GO TO THE ACORN MINI STORAGE INVER GROVE HEIGHTS, MN LOCATION. WORST CUSTOMER SERVICE EXPERIENCE YOU WILL HAVE IN YOUR LIFE

Che C. 
Rating:
5.0

Customer did not leave a comment.

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

SOUTHERN MN T. 
Rating:
1.0

Customer did not leave a comment.

Cindy G. 
Rating:
5.0

Customer did not leave a comment.

Joseph A. 
Rating:
1.0

Charged wrong amount.

Nickolaus L. 
Rating:
5.0

Customer did not leave a comment.

Dennis T. 
Rating:
4.0

Location was difficult to get to.

Thomas C M. 
Rating:
5.0

Customer did not leave a comment.

Joseph A. 
Rating:
5.0

Great doing business with.

Joe M. 
Rating:
5.0

We were disappointed that our pick-up location was changed to a location further away, but everyone there was nice and we had a good pick-up experience.

Jacqueline B. 
Rating:
5.0

Very knowledgeable friendly owner great service minded gentle man great asset to you

Craig W. 
Rating:
4.0

Customer did not leave a comment.

David R. 
Rating:
5.0

Customer did not leave a comment.

Joseph P. 
Rating:
5.0

Customer service here was EXCELLENT! Very helpful in answering all my questions about the rental and contract and in helping get the car loaded onto the Dolly. Thank you! The U-Haul website needs to be more user friendly. When I tried to look up my reservation it did not include the type of vehicle I had reserved. The only information my order gave me was the dates I reserved, the pick-up & drop off locations and that was it. I could not find how much it was going to cost nor what type of truck or dolly I had reserved. It just said "vehicles".

Christiana H. 
Rating:
1.0

Really poor customer service

Divyesh P. 
Rating:
4.0

Customer did not leave a comment.

charles K. 
Rating:
5.0

Customer did not leave a comment.

Kelly K. 
Rating:
5.0

Customer did not leave a comment.

Mike C. 
Rating:
4.0

Customer did not leave a comment.

Jeremy K. 
Rating:
5.0

Lower rates. ??

ROB A. 
Rating:
5.0

Customer did not leave a comment.

john S. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
3.0

The attendant wasn't necessarily a friendly person. He seemed very off and he offended my wife and I with his mannerisms and the manner in which he greeted us.

PIERRE N. 
Rating:
3.0

The truck didn't run well. It was scary to drive. It shook and idled too hard. It sounded like it was going to die while driving. Feeling lucky that I survived.

Holly N. 
No reviews have been submitted for this location.

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