Customer Reviews for Southend LLC
(U-Haul Neighborhood Dealer)

81 reviews

946 S Frederick Ave   Oelwein, IA 50662

(319) 283-4414

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–12 pm
  • Sun: Closed
Special Operating Hours
  • 7/24/2024: Closed
  • 7/26/2024: 8:00 am - 2:00 pm
  • 7/27/2024: Closed

Services at this Location:

Contact Us

(319) 283-4414

946 S Frederick Ave
Oelwein, IA 50662

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–12 pm
  • Sun: Closed
Special Operating Hours
  • 7/24/2024: Closed
  • 7/26/2024: 8:00 am - 2:00 pm
  • 7/27/2024: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Very friendly and helpful

Jeff G 
Rating:
5.0

Everything was great!! Had no issues with online rental-just wonderfully simple. Your Oelwein employee who we met was so helpful and informative. Thank you for making this experience so easy!!

Dennis S 
Rating:
5.0

Jerry was of awesome help. Highly recommended

Joe M 
Rating:
5.0

Jerry at Southend LLC was great! Super friendly and very helpful. this is an easy location to get to and have a good inventory of equipment. Very pleased with my experience.

Tim P 
Rating:
3.0

Possibly have more trucks and trailers available

Judy K 
Rating:
3.0

No one at location and return procedure was difficult

Georgia J 
Rating:
5.0

Customer did not leave a comment.

KEVIN F 
Rating:
1.0

Why give a time for pickup when the time changes twice finally pickup at 11.

Robert N 
Rating:
4.0

Check in a little slow

Kevin F 
Rating:
5.0

The worker was very nice, helped me attach to hitch and put the safety chains on and hooked up the lights.

Crystal H 
Rating:
5.0

This was the first time I rented where the gas tank was not full. Not a huge deal but a little inconvenient when you have a specific time schedule to meet and you have to make a pit stop on the way there rather then on the way back as I had planned in the schedule based off of several prior experiences where the tank was already full. Other than that, a pleasant experience. The owner of this facility is always friendly and helpful.

beth b 
Rating:
3.0

Pick up location was 40 miles away and not convenient.

Steven S 
Rating:
3.0

Customer did not leave a comment.

elmeer s 
Rating:
5.0

Nothing to be improved, had a great experience.

mariano p 
Rating:
5.0

Customer did not leave a comment.

JAMES W 
Rating:
5.0

Customer did not leave a comment.

christina l 
Rating:
5.0

Everything great

Mark Z 
Rating:
4.0

I’ve utilized this rental location several times. The salesman is always very friendly and pleasant to work with. The only problem I’ve run into is, I usually need to rent on a whim with little notice and the equipment I would like to rent is not always available. It’s already rented out. Sometimes I settle for what equipment is available but other times I need to rent elsewhere at a less convenient location for me.

beth b 
Rating:
3.0

Customer did not leave a comment.

Robert S 
Rating:
4.0

Customer did not leave a comment.

Jerry M 
Rating:
5.0

I have used Uhaul many times over the past several years and continue to be very happy with it! My only change would be for Uhaul to offer free mileage and a higher fee for high mileage trips!

Michael O 
Rating:
3.0

Customer did not leave a comment.

Jerry M 
Rating:
5.0

Larry was extremely helpful as the app was not

Paul V 
Rating:
3.0

Unmanned location. Mark where want drop off equipment spotted.

RODGER S 
Rating:
5.0

Jerry was very hospitable. He went through the in rules in great detail. Thank you.

penny c 
Rating:
5.0

Customer did not leave a comment.

Morgan M 
Rating:
5.0

Customer did not leave a comment.

Steve A 
Rating:
5.0

Customer did not leave a comment.

Travis D 
Rating:
5.0

Customer did not leave a comment.

John P 
Rating:
5.0

I was told I couldn’t have the truck I requested (20 feet) and was instead assigned a 10’. When I arrived and returned to the location,, a 20 foot truck was in the lot. Because of this, not only did I pay for a truck that didn’t hold everything, but I have to take another 4 hour round trip to get the rest of the items that wouldn’t fit in the small truck. Definitely got stiffed by Uhaul on this one.

Travis B 
Rating:
5.0

Customer did not leave a comment.

Dennis W 
Rating:
5.0

Everything was great!

dale l 
Rating:
5.0

Customer did not leave a comment.

EDWARD S 
Rating:
5.0

Customer did not leave a comment.

Anthony N 
Rating:
5.0

Customer did not leave a comment.

David G 
Rating:
5.0

Customer did not leave a comment.

Marcia P 
Rating:
5.0

Nothing at all needs to change. Larry Is doing a great job. Very polite and good with customers.

Andrew W 
Rating:
5.0

Customer did not leave a comment.

Lydia H 
Rating:
5.0

Customer did not leave a comment.

Jerry D 
Rating:
5.0

Customer did not leave a comment.

janet h 
Rating:
5.0

Customer did not leave a comment.

Barbara G 
Rating:
4.0

To check all tire straps before lending the car trailer to customers.

Diem B 
Rating:
5.0

The owner was very nice and very helpful and our piano made it home thankyou U-Haul.

lisa m 
Rating:
5.0

Excellent customer service.

Mitchell G 
Rating:
5.0

Was a great guy to work with and was very helpful and made the rental a great experience

mathew s 
Rating:
5.0

I tongue jack for the trailer would be good

Phil T 
Rating:
5.0

Customer did not leave a comment.

Toni M 
Rating:
5.0

Customer did not leave a comment.

Toni M 
Rating:
5.0

Customer did not leave a comment.

madison y 
Rating:
5.0

Customer did not leave a comment.

Carla C 
Rating:
5.0

Customer did not leave a comment.

Melonie V 
Rating:
5.0

Customer did not leave a comment.

Randy S 
Rating:
5.0

Explained everything about tie downs. Quick and easy pickup and drop off. Excellent and highly recommended.

chris b 
Rating:
5.0

Customer did not leave a comment.

Mark N 
Rating:
5.0

Everything was fine

lonnie e 
Rating:
5.0

Customer did not leave a comment.

lonnie e 
Rating:
5.0

Customer did not leave a comment.

randy s 
Rating:
5.0

Customer did not leave a comment.

Wanda T 
Rating:
5.0

Customer did not leave a comment.

Albert R 
Rating:
5.0

Customer did not leave a comment.

jerry d 
Rating:
5.0

Issues: We had to travel over 30 miles to pick up a truck. The pick up time we were given was 2 hours later than we requested. We had two unopened bags of packing blankets. We could not get a refund for those. The good: Jerry in Olwein was absolutely great and so helpful.

Richard F 
Rating:
5.0

Customer did not leave a comment.

Franklin M 
Rating:
5.0

Customer did not leave a comment.

George L 
Rating:
5.0

Kind owner; willing to help and concerned for my well being. Understood the issue getting uhaul in my city and willing to make the extra effort for customer satisfaction.

Jonathan Y 
Rating:
4.0

The gentleman was very nice, informative and helpful.

Betty W 
Rating:
4.0

Customer did not leave a comment.

Terry R 
Rating:
5.0

Customer did not leave a comment.

Chris c 
Rating:
5.0

Friendly guy to pick up from. Came out and met me early on the weekend and was helpful with getting things hooked up. Was upset at Uhaul as a company that I had to go 2 hours away to pick up the truck.

Sandra M 
Rating:
5.0

Customer did not leave a comment.

Kevin A 
Rating:
5.0

The owner was amazing and super nice!

Nascha M 
Rating:
4.0

Customer did not leave a comment.

Joshua B 
Rating:
5.0

Jerry was easy to work with and very friendly! I highly recommend to anybody in the surrounding area to use his services! 5**

Fiona M 
Rating:
2.0

actualy have someone there to ck trucks in during open hours

Joshua B 
Rating:
5.0

Mr. Jerry was great and very helpful to me and my family thank you

Carla C 
Rating:
5.0

Customer did not leave a comment.

Lauren W 
Rating:
5.0

Uhaul app for turning in rental is difficult to use.

Robert W 
Rating:
4.0

The owner here is very nice. The vehicle was clean and worked great. I would rent here again.

Corey S 
Rating:
5.0

Customer did not leave a comment.

Gary M 
Rating:
5.0

Customer did not leave a comment.

Erin W 
Rating:
5.0

Customer did not leave a comment.

GLORIA D 
Rating:
5.0

Customer did not leave a comment.

Troy R 
No reviews have been submitted for this location.

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