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CHRISTINE K
Customer Reviews for Southeast Air Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Convenient location, friendly staff - highly recommend!!
Efrain MThe only issue I had was that one of the tires had a slow leak. I checked it shortly after getting the trailer and it was already low. I added air and it held for a while, but I had to add more air the next day. I checked again each time I stopped and was able to make the whole trip without catastrophe.
Timothy FThe only place I will rent my uhaul equipment is this location
ROBERT KVery friendly staff, they went above and beyond
IRENE GCheck-in was super fast, and the truck was nice and clean. I would rent from this location again!
Dawn MN/A
Jerry LFriendly service - 100% recommend this location!!
Efrain MThe customer service was good.
Paula LHad a great experience
MICHAEL SThe drop off takes a lot longer than having someone check you in. Other than that it was a good experience
Edward OGreat customer service, highly recommend this location!!
Efrain MI has dropped off after hours. But the outside was clean and was very convenient.
Cole HSame as above
Justin DNobody was there when I arrived to return the trailer. I dropped it off and took a picture. Then I still got emails saying I never returned it, and also got charged for an overdue rental.
Levi CHighly recommend this location to anyone, friendly representative and always ready to help with equipment needed…
Efrain MI’ve rented U-Haul equipment from this location so many times that I lost count, the gentleman there is always welcoming, professional and very helpful getting you to your rental equipment promptly, I highly recommend this store…
Efrain MTruck was dirty inside and out including the loading cab that we had to sweep so it would be clean for our furniture. . The worst part was there was absolutely no gas left. It had 7 miles till empty. And in return we left it with just over a 1/2 tank left which we should receive credit for it.
Andrew HQuick, courteous service. In and out in 15 minutes
kelvin jI had issues trying to get my truck picked up through the app, and also returning the truck because I couldn't get it to upload a pic of the odometer. It has a very frustrating process for me to rent the truck through the app.
Winston WThe guy in the office was very nice it only took about 5 minutes and we were on our way.
BROOKE MDropped off after hours, did not interact with anyone but did not have any issues
PHILLIP WWe arrived slightly early to the location for drop off we waited to see if anyone would show up for our drop off time. No one arrived and we had to do the mobile drop off costing us extra money.
Gregorio RGreat location will return if I need a truck
Robert KThe guy there is the RUDEST PERSON, he wasn’t helpful at! I simply had question regarding why my card wasn’t charged for my payment because I have more than enough money in my bank account to pay for my charges! The only thing he would say is I don’t know why,so I hung on him an he called me back harassing me about why I hung up on him & he started insulting me like I’m not able to pay for the Uhaul! I will be filing charges against him & the whole Uhaul company!
bobbie wI returned the trailer in clean condition. The drop off location is off a main road in a non well maintained area. I was charged a $25 cleaning fee. I rented an open trailer for a motorcycle. It also rained after I dropped off the trailer. So please explain how it was in need of a cleaning fee. Will not be renting again.
Milica KLocation was very convenient, staff was very helpful
Robert KGreat consistency is refreshing!
derry jSelected 1 way and got charged for in town. We put in our drop location and it still auto populated it as my drop city. Had to return it and go 50 miles out of the way paying .99 a mile for uhaul messing my reservation up. No one I spoke to could help. How do you run a company and can’t fix any kind of mess up. Then tried to charge me $20 because the app didnt work and no instructions to take a picture of the uhaul at the return location. Absolute bull***t all around I can happily say **** this company this was nothing but a scam and headache from the get go. Also my keys said it was a one way truck so where do we go wrong. This company needs to learn customer service and own up when there is a mix up. No apology just blamed me ***** uhaul
Drew WExcellent customer service
RONNIE LGreat customer service
jesi mThe customer service representatives at this location exceeded our expectations thank you for making our move a little easier
Joseph TThe 4 by 8 covered trailer was in very good condition, everything function well on the trailer and your people at both the pickup and drop-off took care of everything expediently
William VFast and efficient service
April FHad a really great experience picking up the trailer. The trailer was ready on time. The proprietor was very helpful and very courteous.
Brian CRobert was very helpful and got me on my way in a dash. I definitely recommend this location!
Daniel SFriendly staff, easy access location.
KIESHA KThe truck wasn't clean but the service was great!!
shane bVery helpful representative.
Frank CReturning online is great, but there are a lot of photos required for the truck after I already answered questions. For people who spent all day moving and are exhausted, this is a tiring experience.
Joseph CHad to find a place to drop off truck and car hauler,as didn't have a place to park it. Customer service was very helpful.
Sherry BKeep up the good work
WADE E