Truck was not ready on arrival. Nowhere to park. No mention to refill gas before return so I got the massive gas charge
Ava R.
Customer Reviews for South Bay Auto Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Eric was Excellent
derrick M.A little confused on my receipt, I drove fewer than 5 miles but was charged with 13 miles, even though on the invoice it said the same milage before and after. Extremely helpful however, even when the online check in was being difficult. Appreciate all the assistance.
Mikaela S.Eric is always great. Goes out of his way to help
Mark P.Eric is wonderful very friendly I use this uhaul location often
LISA J.Checkout was easy and location was very convenient. Moving help service (unrelated to this location) was a terrible experience though.
Maia B.Received great customer service made the transaction easy.
steve A.Rude, not personable poor customer service. But was quick and straight to the point therefore 3 stars instead of 1.
steven O.I wanted a van and reserved a van but someone from the store reached and said that they could rent me only trucks because I choose to pick up after hours. So I ended up by spending more money than expected and necessary for mileage and gas . If it's not possible to rent why the system accepts ?
Ricardo C.The owner was very friendly and helped with the check-in procedure. THank you
Lois D.Everything was perfect. Best experience I've ever had renting a truck to move across town.
Sean L.Very fast and good service.
Ignacio A.All was good. I would advise first time customers to allow extra time to complete the on line login once they are on site. We completed the parts of the login ahead time as appropriate, but did not anticpate the steps that would be required when we got on site with the truck. Overall a great expereince, and I appreciated not being tied to the "open hours" of the vendor. Would definitely rent a Uhaul using the app again.
Matt M.This location was very convenient and close to my house. It's not fancy but the owner was great and was very helpful when I called him to ask him a few questions after I rented it. If I ever have to rent a uhaul again I will definitely go there.
Susan A.They were very busy but worked hard to get me on the road fast
john M.The van I reserved didn't arrive until 35 minutes after my reservation time. The Van was filthy and the Gas Tank was on EMPTY (8 Miles to Empty) so I had to get gas which further delayed my day. They told me to put gas in it and return on 1/4 tank and that should cover my rental (GAs is $7/Gallon in LA). I put over a 1/2 a tank in and drove 40 miles, leaving it just below 1/2. They charged me a full rental, full mileage and didn't give me complete gas credit. I sent me receipts and photos to customer service immediately and have yet to hear back from anyone. That was 5 Business Days ago.....
Tracy W.Eric took good care of me it was smooth as silk
dale C.It was a little bit sketchy looking with so many cars that looked a little ragged there. I forgot to get gas, so I had to go back out, and had to back the truck out of the driveway onto Aviation. It was fine, and the person who answered the phone was pleasant. The location was convenient for me.
Emiko S.Nothing!
Christine M.No notable signage of where to check-in/pickup from. Extremely crammed lot, our driver almost hit a mechanic working in the lot
Ryan E.very friendly and helpful. extra mile
Kathleen B.Great service
Edward M.Always satisfied, thanks!
Deonna J.A fuel refill surcharge was incorrectly added on my bill. I had returned the vehicle with more gas than I started and had only driven 14 miles, but was charged for 3 gallons of gas.
Andrew A.Friendly service. No negative comments.
Justin A.Owner was not there at opening/appt time. When he did arrive, made me wait another 15 min while he moved two personal cars parked blocks away.
Brian G.Never got my receipt for the truck
Evan W.If I need a Uhaul I will go there again!
Amber W.Staff not friendly
Rodolfo V.This location on Aviation in Hermosa Beach is an auto repair shop as it's main business, and from the attitude of the guy at the desk it's pretty evident that Uhaul is secondary. Thought I was supposed to get some moving blankets with the truck rental but he didn't put any in there. The truck itself was a pretty rough runner, and cleaning the windshield would have been nice too. Hopefully not moving again for a while, but will go with Penske or someone else next time.
john T.Everything went as expected. Very satisfied.
William O.Your mobile website for 24/7 pickup is dog shot
Peter S.Great service
BEN M.Great service
BEN M.Truck was in decent condition, worn but clean, and seemed safe to drive. Rental location was shabby and grimy (and I have been to many auto shops and know what a well-kept one is like) and owner/manager was surly and impolite. Driveway is at an awkward angle leading to a busy street, so novice drivers might find entry and exit challenging. Price was good and equipment worked, so if you are cost conscious and don't mind a grouchy owner and dilapidated location this may be OK for you.
Harry F.Eric was great and very helpful, professional and nice
SCOTT D.Charged us an extra rate that was not disclosed and truck was given to us in poor condition. Trash in the front and messy back.
Ryan P.Very helpful people
CAM M.Everything was perfect :)
NINA G.Uhaul door lock for the rear roll up door would not close. I had to use my own lock.
MARC P.Horrible experience all around. Truck was nasty and the guy running the place had no clue what was going on. Very poor experience.
James B.The owner helped me out with the reserving and checking out process and made it a breeze
KIMBERLY S.Eric is extremely helpful and worked with us for our rental needs to the fullest, the van was clean and he made the whole process super simple and will use his facility every time we can! Thanks Eric for all you do!
Tobey H.very easy, pleasant and convienant.
LAURENCE V.The location was very close to my home and the folks at the location made it very easy to pick up and return the van.
Kenneth S.Only problem is parking at this location was limited. Park across the street is very easy.
LLOYD N.The person who checked me in (sorry, don't know his name), was helpful, funny, expedient. They were ready for me when I got there, including all the stuff I had ordered, it was already in the back of the truck (that has NEVER happened for me) and he just told me to get in the car and go. The drop off was a breeze even tho they weren't there. They made everything easy and fun and they were proactive and helpful. Will DEF go to them the next time I need to rent!
Kari N.Everything was great and very Happy with the Truck.
KENNETH S.Solid service and well organized
MICHAEL O.The van had a great ride and was very clean. I had many fragile items and my cargo did not bounce around at all. The manager that helped me was efficient and got me rolling in no time. Will definitely come back next time I need a rental!
GRANT S.Keep on doing!
Rupert P.It was a very simple check in and check out.
Kelly B.