Truck was not ready on arrival. Nowhere to park. No mention to refill gas before return so I got the massive gas chargeAva R.
Customer Reviews for South Bay Auto Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Eric was Excellentderrick M.
El cliente no dejó un comentario.Leslie G.
El cliente no dejó un comentario.Joseph D.
A little confused on my receipt, I drove fewer than 5 miles but was charged with 13 miles, even though on the invoice it said the same milage before and after. Extremely helpful however, even when the online check in was being difficult. Appreciate all the assistance.Mikaela S.
Eric is always great. Goes out of his way to helpMark P.
Eric is wonderful very friendly I use this uhaul location oftenLISA J.
El cliente no dejó un comentario.Donna I.
El cliente no dejó un comentario.alex N.
Checkout was easy and location was very convenient. Moving help service (unrelated to this location) was a terrible experience though.Maia B.
Received great customer service made the transaction easy.steve A.
Rude, not personable poor customer service. But was quick and straight to the point therefore 3 stars instead of 1.steven O.
El cliente no dejó un comentario.RICHARD W.
El cliente no dejó un comentario.Dustin O.
El cliente no dejó un comentario.Bob A.
I wanted a van and reserved a van but someone from the store reached and said that they could rent me only trucks because I choose to pick up after hours. So I ended up by spending more money than expected and necessary for mileage and gas . If it's not possible to rent why the system accepts ?Ricardo C.
The owner was very friendly and helped with the check-in procedure. THank youLois D.
Everything was perfect. Best experience I've ever had renting a truck to move across town.Sean L.
El cliente no dejó un comentario.john Z.
Very fast and good service.Ignacio A.
El cliente no dejó un comentario.Linda B.
El cliente no dejó un comentario.Luisa R.
El cliente no dejó un comentario.Patrick T.
El cliente no dejó un comentario.Vetra C.
El cliente no dejó un comentario.John Z.
El cliente no dejó un comentario.Stephanie S.
El cliente no dejó un comentario.marianne F.
All was good. I would advise first time customers to allow extra time to complete the on line login once they are on site. We completed the parts of the login ahead time as appropriate, but did not anticpate the steps that would be required when we got on site with the truck. Overall a great expereince, and I appreciated not being tied to the "open hours" of the vendor. Would definitely rent a Uhaul using the app again.Matt M.
This location was very convenient and close to my house. It's not fancy but the owner was great and was very helpful when I called him to ask him a few questions after I rented it. If I ever have to rent a uhaul again I will definitely go there.Susan A.
El cliente no dejó un comentario.Brian K.
They were very busy but worked hard to get me on the road fastjohn M.
El cliente no dejó un comentario.Dean B.
The van I reserved didn't arrive until 35 minutes after my reservation time. The Van was filthy and the Gas Tank was on EMPTY (8 Miles to Empty) so I had to get gas which further delayed my day. They told me to put gas in it and return on 1/4 tank and that should cover my rental (GAs is $7/Gallon in LA). I put over a 1/2 a tank in and drove 40 miles, leaving it just below 1/2. They charged me a full rental, full mileage and didn't give me complete gas credit. I sent me receipts and photos to customer service immediately and have yet to hear back from anyone. That was 5 Business Days ago.....Tracy W.
El cliente no dejó un comentario.William O.
Eric took good care of me it was smooth as silkdale C.
It was a little bit sketchy looking with so many cars that looked a little ragged there. I forgot to get gas, so I had to go back out, and had to back the truck out of the driveway onto Aviation. It was fine, and the person who answered the phone was pleasant. The location was convenient for me.Emiko S.
El cliente no dejó un comentario.Robert R.
El cliente no dejó un comentario.Matthew S.
No notable signage of where to check-in/pickup from. Extremely crammed lot, our driver almost hit a mechanic working in the lotRyan E.
very friendly and helpful. extra mileKathleen B.
El cliente no dejó un comentario.William A.
Great serviceEdward M.
El cliente no dejó un comentario.Richard A.
El cliente no dejó un comentario.Richard M.
Always satisfied, thanks!Deonna J.
A fuel refill surcharge was incorrectly added on my bill. I had returned the vehicle with more gas than I started and had only driven 14 miles, but was charged for 3 gallons of gas.Andrew A.
Friendly service. No negative comments.Justin A.
Owner was not there at opening/appt time. When he did arrive, made me wait another 15 min while he moved two personal cars parked blocks away.Brian G.
El cliente no dejó un comentario.Reed T.
Never got my receipt for the truckEvan W.
If I need a Uhaul I will go there again!Amber W.
El cliente no dejó un comentario.Chad W.
El cliente no dejó un comentario.JOSH H.
El cliente no dejó un comentario.scott T.
El cliente no dejó un comentario.angus M.
El cliente no dejó un comentario.Todd T.
Staff not friendlyRodolfo V.
This location on Aviation in Hermosa Beach is an auto repair shop as it's main business, and from the attitude of the guy at the desk it's pretty evident that Uhaul is secondary. Thought I was supposed to get some moving blankets with the truck rental but he didn't put any in there. The truck itself was a pretty rough runner, and cleaning the windshield would have been nice too. Hopefully not moving again for a while, but will go with Penske or someone else next time.john T.
El cliente no dejó un comentario.steve G.
El cliente no dejó un comentario.Blake H.
Everything went as expected. Very satisfied.William O.
El cliente no dejó un comentario.Jason M.
Your mobile website for 24/7 pickup is dog shotPeter S.
Great serviceBEN M.
Great serviceBEN M.
El cliente no dejó un comentario.PETER S.
El cliente no dejó un comentario.EDWARD M.
El cliente no dejó un comentario.Gregg M.
El cliente no dejó un comentario.KESAVA C.
El cliente no dejó un comentario.AARON B.
El cliente no dejó un comentario.DAWN B.
Truck was in decent condition, worn but clean, and seemed safe to drive. Rental location was shabby and grimy (and I have been to many auto shops and know what a well-kept one is like) and owner/manager was surly and impolite. Driveway is at an awkward angle leading to a busy street, so novice drivers might find entry and exit challenging. Price was good and equipment worked, so if you are cost conscious and don't mind a grouchy owner and dilapidated location this may be OK for you.Harry F.
El cliente no dejó un comentario.Michael A.
Eric was great and very helpful, professional and niceSCOTT D.
Charged us an extra rate that was not disclosed and truck was given to us in poor condition. Trash in the front and messy back.Ryan P.
Very helpful peopleCAM M.
Everything was perfect :)NINA G.
El cliente no dejó un comentario.FRANCES M.
Uhaul door lock for the rear roll up door would not close. I had to use my own lock.MARC P.
Horrible experience all around. Truck was nasty and the guy running the place had no clue what was going on. Very poor experience.James B.
El cliente no dejó un comentario.Scott B.
The owner helped me out with the reserving and checking out process and made it a breezeKIMBERLY S.
El cliente no dejó un comentario.ADAMZACHARY G.
El cliente no dejó un comentario.BIRNEY J.
Eric is extremely helpful and worked with us for our rental needs to the fullest, the van was clean and he made the whole process super simple and will use his facility every time we can! Thanks Eric for all you do!Tobey H.
very easy, pleasant and convienant.LAURENCE V.
The location was very close to my home and the folks at the location made it very easy to pick up and return the van.Kenneth S.
El cliente no dejó un comentario.KERRY S.
Only problem is parking at this location was limited. Park across the street is very easy.LLOYD N.
The person who checked me in (sorry, don't know his name), was helpful, funny, expedient. They were ready for me when I got there, including all the stuff I had ordered, it was already in the back of the truck (that has NEVER happened for me) and he just told me to get in the car and go. The drop off was a breeze even tho they weren't there. They made everything easy and fun and they were proactive and helpful. Will DEF go to them the next time I need to rent!Kari N.
Everything was great and very Happy with the Truck.KENNETH S.
El cliente no dejó un comentario.JONATHAN N.
Solid service and well organizedMICHAEL O.
El cliente no dejó un comentario.Charles D.
El cliente no dejó un comentario.ROBERT P.
El cliente no dejó un comentario.Kesa T.
The van had a great ride and was very clean. I had many fragile items and my cargo did not bounce around at all. The manager that helped me was efficient and got me rolling in no time. Will definitely come back next time I need a rental!GRANT S.
Keep on doing!Rupert P.
It was a very simple check in and check out.Kelly B.