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Richard A
Customer Reviews for Sours Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The pickup experience was great. The trailer was clean and easily accessed. The owner was very communicative, flexible, and courteous during the entire process.
Steve NIt was a great service and glad that you have something like this to offer.
Jonathan TNothing! Great customer, great location, well maintained and clean truck, quick and easy process!
kathy mThe person who helped me was very nice and professional.
Timothy KVery nice worker ! Easy rental and return!!!! Equipment was in very good shape
lora cNot exactly a full service location.
Mark GMore options available.
Chris DThe location was put of my way, I was told I had to return my rental there and not the one more convenient to me. Called the 800 number and she wasn't helpful either
Maggie PThe uhaul truck I rented had a lot of play in the front end (wheels) and had to have correction to keep it in the lane.
Roy FWas very disappointed an not satisfied with the truck we got the driver side mirror was completely broken an no mirror made it almost impossible to back up an made it a difficult day this truck should have never been rented out this could be a very dangerous situation
Chad SAlways very helpful.
Tim cThis location charged me more money because I've turned my rental in A-day before it was due so I put my key in the Dropbox now I'm having to fight with them to find out why they charge me another $100
Eleanor MPoor communication, delayed delivery, transferred several times when calling customer service.
Cesar CI was charged 4 days should been 3. Hope it gets fixed. Trailers need jacks.
Douglas SEasy pickup and drop off. Friendly staff. Excellent experience!
Carissa BI have dropped off a couple of times and rented before at this site and they are great! Every time!
VICKI CThis location was amazing! I have dropped off here before and they make it so easy at their location. Lots of room! Very friendly! Great group of people!
VICKI CAll was good with no problem.
ALLENHARTZLER SThrough no fault of the people at this location I will not do business with UHAUL again. They at least informed me of the problem with the paperwork from the pick up location and made me aware of the enormous charge UHAUL would chargeback for its own mistake.
BRIANROBERT BPhone system and online chat not very effective. Frequently dropped from phone call after very extended holds, or dropped on 'transfer'. Phone customer help system is not acceptable. Personnel seem good when contacted. Would be good to have a "auto call-back" option, and statement of hold times.
Victor EI had mostly large boxes and totes and was going across the country, so the U-box was definitely a better option for me. Cost-wise it was maybe a bit higher than getting a truck and all the fuel and towing my car, but I didn't have to worry about finding parking for a truck and trailer for 4 or 5 nights and that was entirely worth it to me. My experience was very positive, it made the trip and the move a lot less stressful. Packing the box was easy and it shipped out quickly. My box arrived well ahead of schedule, which was great. Make sure to let the destination know at least 24 hours ahead of when you want to retrieve your things when they arrive, I had a bit of trouble with the paperwork at the end because of that but all my things arrived perfectly with very little shifting.
Wendy EVery easy pick-up. Great Service
RALPHJOSEPH CGood people to work with.
Stan OGreat people!
ROBERTEDWARD PI dropped the truck off when the business location was not open.
Nikkila SLocation closed, used drop off.
Tamara MEverything seemed good to me.
Robert DGood experience overall. Very helpful in every way.
JAMES PAs a add on partnership with uhaul staff goes above and beyond to help customers. If phone is busy call back most likely helping another customer, only one person working all calls for both businesses.
DAVIDDWAYNE RGreat customer service. I always use uhaul when I need a trailer for moving stuff.
Brenda SQuick and expedient service. Truly appreciate the customer service.
Bret WIncredibly friendly staff that helped out with my questions about delivery and pick up.
Diane PDespite talking to the manager multiple times my boxes were not ready when I came to get them and the manager, whom I previously spoke with, claimed to have no idea I was coming.
Catherine BI was shocked that it cost over $300 to move locally. We had to keep it an extra day and was told we drove over 100 miles I didn't write the miles down so I'm not sure. We couldn't rent the bigger truck because it wouldn't fit into the drive way had to make 3 trips but with in a 10 mile radius glad it's over and done
LISA WCustomer service was a nightmare. And it ended up costing us an arm and leg
haley rWorse experience with any company I have ever had period. Do not use uhaul for interstate travel.
gregory dtried to drop trailer off in Lexington, VA and the person at the Texico was not very helpful.
Timothy NAccidentally left something in the cab of the truck and was able to go back the next day and pick it up. Thanks to Rusty and his crew.
Ron LEnsure equipment is in truck
shelby cEverything was exceptional. Rusty Sours worked with us to pick up the trailer while the shop was closed. He made a special trip in to give us the rental. Very pleased.
Sam RCustomer service was very slow. Took 40 min. But maybe that's just how long it takes?
Lisa CVery professional and timely with their communications with me. I highly recommend!
MARY C | ReservationThe folks at Sours Automotive acted like it was a burden to give us access to our UBox once it arrived late. Additionally, we just had to cancel a credit card due to fraudulent charges three months in a row from UHaul for "car rental" and "other travel" five months after we completed our business with UHaul. Completely unimpressed.
Christina WU-haul changed the drop-off location at THEIR discretion, despite a longer trip, more miles, more gas for the renter. They changed the drop-off location TWICE, while driving to my destination with the truck. Not a very User-conscious practice. Seems like they use the renters as their truck delivery service, at the renters extra expense and time.
patrick wRusty was very professional.
Jennings HThe estimator for the number of boxes was off by 2 boxes, that’s my only complaint
Bonnie FHad a problem on phone when I took truck back. The app opened all was fine untill it was time to close out. either lost connection or app was not working.
Samuel SRusty is always kind and generous. We always rent from him. Luv the convenience of it right in or neck of the woods. Definitely would recommend.
KITTY GReturn was quick and easy. Excellent service.
Laura RI was waiting outside for good 10 mins for the truck key for my an online mobile pick-up.
Siddharth P