Phone system and online chat not very effective. Frequently dropped from phone call after very extended holds, or dropped on 'transfer'. Phone customer help system is not acceptable. Personnel seem good when contacted. Would be good to have a "auto call-back" option, and statement of hold times.Victor E.
Customer Reviews for Sours Automotive
(Distribuidor de U-Haul del vecindario)
Stuarts Draft, VA 24477
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 9 a. m. - 5 p. m.
- Vie. - sáb.: 10 a. m. - 2 p. m.
- Dom.: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.JACOBLEE H.
El cliente no dejó un comentario.Alan S.
I had mostly large boxes and totes and was going across the country, so the U-box was definitely a better option for me. Cost-wise it was maybe a bit higher than getting a truck and all the fuel and towing my car, but I didn't have to worry about finding parking for a truck and trailer for 4 or 5 nights and that was entirely worth it to me. My experience was very positive, it made the trip and the move a lot less stressful. Packing the box was easy and it shipped out quickly. My box arrived well ahead of schedule, which was great. Make sure to let the destination know at least 24 hours ahead of when you want to retrieve your things when they arrive, I had a bit of trouble with the paperwork at the end because of that but all my things arrived perfectly with very little shifting.Wendy E.
Very easy pick-up. Great ServiceRALPHJOSEPH C.
Good people to work with.Stan O.
El cliente no dejó un comentario.Robert T.
Great people!ROBERTEDWARD P.
El cliente no dejó un comentario.JOHNROSSANTWAN D.
El cliente no dejó un comentario.SAMUELBENEDICT K.
El cliente no dejó un comentario.Bobby G.
El cliente no dejó un comentario.Cheryl H.
I dropped the truck off when the business location was not open.Nikkila S.
El cliente no dejó un comentario.MARYSHIRLEEN S.
El cliente no dejó un comentario.Scott H.
El cliente no dejó un comentario.Charles G.
Location closed, used drop off.Tamara M.
Everything seemed good to me.Robert D.
Good experience overall. Very helpful in every way.JAMES P.
El cliente no dejó un comentario.Amanda G.
As a add on partnership with uhaul staff goes above and beyond to help customers. If phone is busy call back most likely helping another customer, only one person working all calls for both businesses.DAVIDDWAYNE R.
El cliente no dejó un comentario.Rachael A.
Great customer service. I always use uhaul when I need a trailer for moving stuff.Brenda S.
El cliente no dejó un comentario.Jeffrey M.
Quick and expedient service. Truly appreciate the customer service.Bret W.
El cliente no dejó un comentario.Colyer W.
El cliente no dejó un comentario.Wayne Z.
Incredibly friendly staff that helped out with my questions about delivery and pick up.Diane P.
El cliente no dejó un comentario.Curtis R.
Despite talking to the manager multiple times my boxes were not ready when I came to get them and the manager, whom I previously spoke with, claimed to have no idea I was coming.Catherine B.
I was shocked that it cost over $300 to move locally. We had to keep it an extra day and was told we drove over 100 miles I didn't write the miles down so I'm not sure. We couldn't rent the bigger truck because it wouldn't fit into the drive way had to make 3 trips but with in a 10 mile radius glad it's over and doneLISA W.
El cliente no dejó un comentario.Peggy F.
El cliente no dejó un comentario.Timothy N.
Customer service was a nightmare. And it ended up costing us an arm and leghaley R.
Worse experience with any company I have ever had period. Do not use uhaul for interstate travel.gregory D.
tried to drop trailer off in Lexington, VA and the person at the Texico was not very helpful.Timothy N.
Accidentally left something in the cab of the truck and was able to go back the next day and pick it up. Thanks to Rusty and his crew.Ron L.
El cliente no dejó un comentario.Jason M.
Ensure equipment is in truckshelby C.
Everything was exceptional. Rusty Sours worked with us to pick up the trailer while the shop was closed. He made a special trip in to give us the rental. Very pleased.Sam R.
El cliente no dejó un comentario.Edward T.
El cliente no dejó un comentario.Kelly F.
Customer service was very slow. Took 40 min. But maybe that's just how long it takes?Lisa C.
El cliente no dejó un comentario.PETER V.
The folks at Sours Automotive acted like it was a burden to give us access to our UBox once it arrived late. Additionally, we just had to cancel a credit card due to fraudulent charges three months in a row from UHaul for "car rental" and "other travel" five months after we completed our business with UHaul. Completely unimpressed.Christina W.
U-haul changed the drop-off location at THEIR discretion, despite a longer trip, more miles, more gas for the renter. They changed the drop-off location TWICE, while driving to my destination with the truck. Not a very User-conscious practice. Seems like they use the renters as their truck delivery service, at the renters extra expense and time.patrick W.
El cliente no dejó un comentario.Lynne L.
Rusty was very professional.Jennings H.
The estimator for the number of boxes was off by 2 boxes, that's my only complaintBonnie F.
Had a problem on phone when I took truck back. The app opened all was fine untill it was time to close out. either lost connection or app was not working.Samuel S.
Rusty is always kind and generous. We always rent from him. Luv the convenience of it right in or neck of the woods. Definitely would recommend.KITTY G.
Return was quick and easy. Excellent service.Laura R.
El cliente no dejó un comentario.Chris W.
I was waiting outside for good 10 mins for the truck key for my an online mobile pick-up.Siddharth P.
The only issue I had with the truck was the back wheel on the passenger side was very wobbly. So I took it to the tire shop and had them look at it. The mechanic said I was going to have the ride of my life if I hadn't stopped to get it checked. The lug nuts were loose and could be turned by hand. He said it was probably a bit crooked when the lug nuts were tightened and when it was on the road it caused it to be wobbly and work itself loose. But it was all good and the truck ran fine. Overall I was very pleased with Sours Automotive and I will use them again in the future. They were very helpful and pleasant to work with.Jeffrey K.
El cliente no dejó un comentario.Laura R.
El cliente no dejó un comentario.harold M.
Very pleasant doing business with you..went above and beyond to accommodate me anod what I needed... THANKS!!GLENN S.
This organization is top notch. Don't change a thing.Paul M.
Rusty was very helpful and checked me in with no problemsDon M.
El cliente no dejó un comentario.James F.
I was very irritated with the scheduling process. You switched me from a place which Is open until 6:00pm (that I chose) to a place that was only opened until 5:00. I had to cut a meeting short and leave work early.Mark L.
El cliente no dejó un comentario.Libby S.
El cliente no dejó un comentario.bob P.
Straps if possible.patti M.
Pads, straps and dollies needed.patti M.
The fellow helping me was very helpful. I appreciate him taking care of me as a customerJoshua G.
El cliente no dejó un comentario.William B.
El cliente no dejó un comentario.David G.
El cliente no dejó un comentario.Mark F.
El cliente no dejó un comentario.Sam H.
Excellent location, great staff. Definitely recommend! 10 out of 10erik F.
This was not my requested pick up location. It wasn't even in the same city - it was 30 miles away. I find this out the day before I was supposed to pick up the truck. I had no means to get to the UHaul store since I was picking it up four hours from my home town to move my daughter back from college. I had to pay a kid $50 plus gas money to take me to the Uhaul. There are three UHaul locations in the town where I was. Not being able to get me a truck in the town I requested is unacceptable to begin with. Given that I made the reservation six weeks before I needed the truck and still got this type of service is incredibly poor service. I've worked in the service industry for 30 years and cannot imagine treating my customers this way. I will look for a different alternative the next time I need to rent a truck.Michael T.
El cliente no dejó un comentario.SAM G.
The vehicle was simply worn out.heather M.
El cliente no dejó un comentario.Greg C.
I was overchargedSheila W.
El cliente no dejó un comentario.Andrew F.
THIS LOCATION IS ALWAYS HELPFUL AND FRIENDLY EVERY TIME I HAVE USED THEM.MELISSA R.
The online check in was very frustrating. I sat in a dark cold parking lot for over 2 hours trying to get your online checking to work.??Lisa C.
El cliente no dejó un comentario.Morgan D.
El cliente no dejó un comentario.Charles F.
El cliente no dejó un comentario.Chad C.
El cliente no dejó un comentario.AARON F.
El cliente no dejó un comentario.Courtney F.
El cliente no dejó un comentario.Robert G.
El cliente no dejó un comentario.QUAY P.
Nothing, great service.ASHLEY B.
El cliente no dejó un comentario.leroy O.
Secure the dropbox for the key. Give some reassurance that the vehicle was returned and the account was closed accordingly. While I had 48 hours to return the vehicle, i returned it in the same day and did not get confirmation of the return for another two days afterwards. A little unsettling considering that my credit card is on file, the dropbox is a simple mailbox and the vehicles are parked 20 feet from the dropbox.shawn A.
Great experience.John D Y.
DRIVER SIDE REAR VIEW MIRROR WOULD NOT STAY IN PLACE ? !!DANIEL B.
The truck I rented was fine, but the man who handled the rental was nearly hostile. This is the second time I've rented from him, but I will never go back. He was rude both times. He has a problem.MARY M.
El cliente no dejó un comentario.normond S.
El cliente no dejó un comentario.Steven T.
Plenty of room to park returns and very helpful.james J.
Everything went very smooth.VICTOR E.
Rusty is always very helpful and friendly. Thanks for your help.Aaron F.
El cliente no dejó un comentario.greg C.
El cliente no dejó un comentario.Richard K.
Servicios adicionales en esta ubicación
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