Customer Reviews for Soucy Auto Repair & Auto Electronics
(U-Haul Neighborhood Dealer)

199 reviews

212 Bangor St   Houlton, ME 04730

(207) 254-4773

Office Hours

  • Monday - Wednesday:
    7 am - 11 am / 12 pm - 4 pm
  • Thursday - Friday:
    7 am - 11 am / 12 pm - 5 pm
  • Saturday - Sunday:
    Closed

Services at this Location:

Contact Us

(207) 254-4773

212 Bangor St
Houlton, ME 04730

Services at this Location:

Office Hours

  • Monday - Wednesday:
    7 am - 11 am / 12 pm - 4 pm
  • Thursday - Friday:
    7 am - 11 am / 12 pm - 5 pm
  • Saturday - Sunday:
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Dan was kind and helpful as always. Thank you for helping make our moving experience a positive one!

TRACI STORTI 
Rating:
5.0

Top shelf business excellent service

Robert Emanuelli 
Rating:
4.0

Use them on a regular basis. Sim to please.

Brian Johnston 
Rating:
5.0

Had a issue with the mobile drop off. Had to do 3 times because your website kept saying "unable to upload memory issues" I ended up calling

Alicia Harvey 
Rating:
1.0

Don't flag my account for someone else's neglience

CURTLY COUSINS 
Rating:
3.0

Self Drop off function for the App was horrible - wasted a lot of time trying to get it to work - not the locations fault at all

APRIL RYAN 
Rating:
3.0

Self Drop off function for the App was horrible - wasted a lot of time trying to get it to work - not the locations fault at all

APRILL RYAN 
Rating:
5.0

The truck was awesome

KEITH GOODALL 
Rating:
5.0

Customer did not leave a comment.

LYNN SAWYER SWIMM 
Rating:
5.0

Customer did not leave a comment.

Joe Cirulli 
Rating:
1.0

They don’t have enough lock boxes to distribute weekend rentals, thus they leave the keys in the ignition. Which I don’t have a problem with; however they know the police comb their lot and put all visible keys in their dropbox; thus resulting in you renting a truck you now cannot use. If this is the practice they should be more available by phone or any means of communication. We lost hours of time, and lost picking up items we specifically rented the truck for. Overall very big waste of time and money for us.

lisa keely 
Rating:
3.0

They weren’t open when dropped off. But it was easy , fast and had a spot to park. They also got our receipt back to us through email promptly. Cannot say anything else.

Emily Moulton 
Rating:
5.0

This is not a reflection of the pick up location, but U-Haul charged me for another day because I was 3 hours late returning the truck. It's not like they missed a rental because there were other trucks on the lot. I am on a fixed budget, so $55 is a lot of money to me. Not impressed

Scott Mason 
Rating:
4.0

There was a long line took care of me efficiently.

Jennifer Daniels 
Rating:
5.0

Customer did not leave a comment.

Gillian Noble 
Rating:
5.0

Exceptional service!!

brian boughner 
Rating:
4.0

we rented this truck in Canada and returned it to Houlton Maine even though we originally requested Waterville NB the truck was a few hours late so we had to pay an extra day but not in Canadian dollars but U.S. dollars this was not this dealers fault he called UHAUL and they said charge the customer hopefully never have to rent a UHAUL again

Daniel Levac 
Rating:
5.0

Great job!

John raymond 
Rating:
5.0

Dan does an excellent job taking care of the U-Haul customer, going out of his way and being helpful.

Alex Cibic 
Rating:
5.0

Service was great. In and out the door

brad west 
Rating:
5.0

Customer did not leave a comment.

RALPH FLANDERS 
Rating:
5.0

Customer did not leave a comment.

Mark Johnson 
Rating:
5.0

Customer did not leave a comment.

SCOTT TOMPKINS 
Rating:
5.0

Customer did not leave a comment.

CODIE BARTON 
Rating:
5.0

Customer did not leave a comment.

gary Colson 
Rating:
3.0

They did not mark our Uhal as returned until Uhal emailed me and I called them. It was taken care of right away, but caused a bit of stress and anxiety when the email was received.

Carol macik 
Rating:
2.0

Customer did not leave a comment.

Kathy Leaist 
Rating:
5.0

Very friendly.

CHARLES COSTELLO 
Rating:
4.0

Customer did not leave a comment.

Herbert Smith 
Rating:
5.0

Customer did not leave a comment.

Karen Chapman 
Rating:
3.0

Customer did not leave a comment.

Darren Bonville 
Rating:
5.0

Customers be sure you check where you are picking up your rental prior to arrival. I didn’t and had to travel 50 extra miles to get my rental. Not the locations fault. U-haul’s fault.

Donald Mcallister 
Rating:
5.0

Customer did not leave a comment.

Mark Townsend 
Rating:
5.0

Customer did not leave a comment.

CRAIG BARROWS 
Rating:
3.0

Customer did not leave a comment.

Jeffrey Schmitz 
Rating:
4.0

Customer did not leave a comment.

Elizabeth Harville 
Rating:
5.0

Customer did not leave a comment.

Mark Jones 
Rating:
5.0

Customer did not leave a comment.

DEREK WINTON 
Rating:
5.0

very friendly, easy pick up/drop off

STACEY ELMORE 
Rating:
5.0

Customer did not leave a comment.

Jennifer Wahlman 
Rating:
5.0

Danny Soucy is great! Always friendly and helpful. He's our go to guy for U-Haul.

Todd Johnson 
Rating:
4.0

Very friendly!!

Michael Lowry 
Rating:
4.0

This particular experiance was exceptional in my opinion. I left the vechiel swept out, just like I did with my previous U-Haul rentals. Only this time it was acknowledged that I left it clean. The guy at the counter at this location was very friendly and helpful. All representatives should be as helpful and as curtious as he was.

Cindy Justesen 
Rating:
2.0

I got there could not get key out of lock box waited two hours before we got key truck was covered in bugs on front of truck and front window and no washer fluid

Andrew Stoddard 
Rating:
5.0

Very good experience. We will use this. place again for your moving need in the future.

Nelson Jorge 
Rating:
5.0

Mr. Soucy is a wonderful, kind and helpful man. He made the experience very easy for me. I had never rented a U-Haul before and he gave me all the information and help I needed.

ALTA REARDON 
Rating:
5.0

Nothing Everything was as it should be

Skip Cleary 
Rating:
3.0

Customer did not leave a comment.

Skip Cleary 
Rating:
2.0

I was contacted the day before pick up saying that I had to drive an hour to a different location to get the vehicle. When I called to arrange pick up, we agreed on 11:30. I arrived before 11:30 and nobody was there until after 12. I still had to drive an hour home, pack the truck the rest of the afternoon.

Nathan Doody 
Rating:
1.0

Idiot gave the rental truck to an old woman and left me high and dry. Wasted 3 hours of time.

James Doyle 
Rating:
5.0

Excellent service

christine parker 
Rating:
4.0

Customer did not leave a comment.

Mike Britton 
Rating:
5.0

Very professional and knowledgeable folks. I would use them again without question.

BRUCE BELENGER 
Rating:
4.0

Customer did not leave a comment.

MICHAEL TOWLE 
Rating:
5.0

I knew that the facility would not be open. I did everything online ahead of time to be ready. I Could not get online system to work properly and was at the location for over one hour!!!! I talked on the phone to 5 different people at UHaul. It was a horrible experience. Finally, a representative ended up verifying my identity and told me the code to the key box. All this time I was paying people waiting to load the truck.

judith brown 
Rating:
5.0

Nothing! Staff and management went out of their way to make my experience as smooth as possible.

THOMAS BARNA 
Rating:
5.0

Nothing, Dan Soucy is a top notch rental agent.

ALESSANDRO CIBIC 
Rating:
5.0

Customer did not leave a comment.

DANIEL GOULD 
Rating:
4.0

Customer did not leave a comment.

JENNIFER WILES 
Rating:
5.0

Customer did not leave a comment.

KENDRA ELIZABETH KULBA 
Rating:
5.0

Customer did not leave a comment.

CATHY SMITH 
Rating:
5.0

Customer did not leave a comment.

BEN PIERSON 
Rating:
5.0

Customer did not leave a comment.

ERIC MEAN 
Rating:
5.0

Very helpful staff, everything clean and ready on time. Easy check in and check out.

MARK GERVAIS 
Rating:
4.0

Customer did not leave a comment.

Philip Guerrette 
Rating:
5.0

Quick/ hassle free experience

CHARLES SWEENEY 
Rating:
5.0

This is a garage to work on cars, I dropped it off early because being called into hospital for emergency we are staff there. But I know them personally and they are wonderful hard working people just like us. And I would always do business with them u hall or car repair

glenn ward 
Rating:
5.0

Customer did not leave a comment.

Tracey Tarr 
Rating:
5.0

Great service! Your top of the line when it comes to moving.

JOSEPH POIRIER 
Rating:
5.0

Customer did not leave a comment.

MICHAEL WHITE 
Rating:
5.0

Customer did not leave a comment.

IVAN MCKINNON 
Rating:
5.0

Customer did not leave a comment.

EDWARD WALBRIDGE 
Rating:
5.0

The pick up location was helpful and laid back. There was no rush, pushes, hassles, or inconvenience. The staff was friendly and eager to make one feel welcome. This was my second experience with them and both times left me glad to have done business with them.

RALPH JONES 
Rating:
5.0

Excellent, will use them again

CHRISTOPHER MCCOLLUM 
Rating:
2.0

Customer did not leave a comment.

BILLY SCHENK 
Rating:
5.0

Customer did not leave a comment.

CLAY HALLIDAY 
Rating:
5.0

Customer did not leave a comment.

JEFFREY DUSTIN 
Rating:
5.0

Customer did not leave a comment.

CORY EDWARDS 
Rating:
2.0

After being told at the last minute that uhaul was changing my reservation I went out of my way to pick up a truck and had to wait over an hour someone to show up putting me behind schedule and missing an appointment

TAMMIE COCHRAN 
Rating:
5.0

Customer did not leave a comment.

STEPHEN BITHER 
Rating:
5.0

Customer did not leave a comment.

GARY COLSON 
Rating:
5.0

Customer did not leave a comment.

GARY COLSON 
Rating:
5.0

Customer did not leave a comment.

JEFFREY DUSTIN 
Rating:
5.0

THIS location was great

Ehren Yeater 
Rating:
3.0

I dropped the truck off at this location on October 3, 2020 at about 2:30 pm. There was no street number on building and if it hadn't been for a U-HAUL trailer setting off to the side I wouldn't have known that I had the right place. No one was around even though my understanding was someone would be there until 5:00pm.

JOSEPH FOLEY 
Rating:
5.0

Customer did not leave a comment.

STANLEY LOPATA 
Rating:
5.0

Customer did not leave a comment.

STEVEN BLANCHETTE 
Rating:
5.0

Customer did not leave a comment.

Tania Godbout 
Rating:
5.0

Great folks!! No improvement needed!! Very accommodating!

Jayne Potvin 
Rating:
4.0

Clean the truck!!mine was dirty and trash everywhere...

Tammy Stafford 
Rating:
5.0

Customer did not leave a comment.

Karen Chapman 
Rating:
1.0

The guy tries to fix our order and said he could not. Never again will I use U-Haul.

JORDAN DANELLE GIULIANI 
Rating:
3.0

Dirt parking lot with many water filled potholes. Limited parking. But location is friendly and convenient.

Daniel Hiebert 
Rating:
5.0

Customer did not leave a comment.

CURTIS JOHNSON 
Rating:
4.0

The proprietor of this location is a friend. The location is good for northern Maine, but would probably earn fewer stars elsewhere due to dirt parking lot and limited customer parking due to garage's work load. Staff is friendly and helpful.

Daniel Hiebert 
Rating:
5.0

Customer did not leave a comment.

EDWARD WALBRIDGE 
Rating:
5.0

Dan is always so helpful and accommodating. We really appreciate him!

Joshua Ford 
Rating:
5.0

Customer did not leave a comment.

Sam Allen 
Rating:
3.0

Customer did not leave a comment.

Paul Ivey 
Rating:
2.0

Prices are too high, I left more gas in the truck than what I left with and didn’t get a reimbursement, I optd out on insurance but got charged for it anyway. Over all not such a good experience.

Lawrence Hardy 
No reviews have been submitted for this location.

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