Customer Reviews for Sooke Tools and Equipment Rentals
(U-Haul Neighborhood Dealer)

608 reviews

6228 Sooke Rd   Sooke, BC V9Z0G7

(250) 642-4436

Office Hours

  • Mon-Sat: 8 am–5 pm
  • Sun: 9 am–4 pm

Services at this Location:

Contact Us

(250) 642-4436

6228 Sooke Rd
Sooke, BC V9Z0G7

Services at this Location:

Office Hours

  • Mon-Sat: 8 am–5 pm
  • Sun: 9 am–4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Handy location, friendly/helpful staff. Solid selection of tools, fittings for any job, move too.

Thomas McDowell 
Rating:
5.0

Customer did not leave a comment.

brian deyaeger 
Rating:
3.0

Having the vehicles with more fuel in - at least half a tank. Having the vehicles cleaned and swept out in cab as well as in the back would be nice. Mechanical maintenance??

Michele George 
Rating:
5.0

Excellent all around. Great customer service. Fast turn around. I can't even count how many times I've used u-haul over the years and this is probably the most efficient, friendly experience so far! I wish I had the young man's name who helped me for pick up and drop off... but can't say enough great things. Thank you for helping make my move day the best!

Kathryn Mabee 
Rating:
5.0

The whole process was smooth

darryl randolph 
Rating:
3.0

When I picked up the vehicle, the gentleman told me the fuel was at a certain area on the form when I went and looked up the truck after I drove away it was at least a quarter below what he had said. The truck had a bunch of debris on it from underneath the tree the wipers you couldn’t see when using. Wasn’t the best experience to be honest. When I dropped it off at the other location great customer service would recommend them.

Darcy Scullion 
Rating:
4.0

Customer did not leave a comment.

Braden Lenton 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Abel 
Rating:
5.0

Customer did not leave a comment.

Tracey Trowsdale-Pollitt 
Rating:
4.0

Customer did not leave a comment.

Ian Rowden 
Rating:
3.0

Customer did not leave a comment.

CURTIS SMECHER 
Rating:
4.0

Customer did not leave a comment.

Rick Gilley 
Rating:
5.0

Customer did not leave a comment.

Ebony Logins 
Rating:
5.0

Customer did not leave a comment.

STEPHANE JOYAL 
Rating:
4.0

Very good customer service

Kiryn Quinn 
Rating:
5.0

Truck wasn’t washed but everything else was fine

Leonard Andrews 
Rating:
5.0

They were both very helpful and friendly on both ends

dolene macintosh 
Rating:
5.0

Customer did not leave a comment.

Jocelyne Muir 
Rating:
1.0

I reserved a trailer with a ramp that was supposed to have the electrical fixed a month ago. When I arrived it still was fixed. I wasn’t offered ramps for the gate of the second trailer and when I complained to the owner he said it wasn’t his problem, he doesn’t have anything to do with the U-Haul trailers even though he takes the payment for them.

Susan Vold 
Rating:
4.0

There needs to be a big yard light for returning the equipment at night! It’s impossible to see what you’re doing when returning the equipment after hours!!

Susan Vold 
Rating:
5.0

They went above and beyond Friendly, positive and courteous ! I refer them to all my friends and family. You have a problem they have the solution Thanks !

Glenn Moreau 
Rating:
5.0

Make sure the trailer rented is not blocked by other units at the time of pickup. It eats into the limited time that I have available.

Susan Vold 
Rating:
5.0

Customer did not leave a comment.

Kris Drapeau 
Rating:
5.0

Always prompt and professional service.

Leslie Reynolds 
Rating:
5.0

Customer did not leave a comment.

Sheila Gallant 
Rating:
4.0

Customer did not leave a comment.

Charlotte Weber 
Rating:
5.0

Customer did not leave a comment.

Kris Drapeau 
Rating:
5.0

There is nothing that this location did but the experience with uhaul in general was horrendous with my reservation just being cancelled on me with no notice.

Lindsay Ashby 
Rating:
3.0

Customer did not leave a comment.

Michael Brown 
Rating:
4.0

Nice if they carried the 10 foot truck for smaller jobs. In the app, when I returned the vehicle I tried to let them know the wiper blades should be replaced but the app wouldn’t let me continue until I changed my answer from Yes I have recommendations for service before next family uses it to ‘No’. Not great in an app when you say you want feedback.

Darryl MacLeod 
Rating:
3.0

Customer did not leave a comment.

Andrew Nixon 
Rating:
5.0

Very nice and helpful staff.

Megan BLEDSOE 
Rating:
5.0

Customer did not leave a comment.

Kirk Clarke 
Rating:
5.0

Customer did not leave a comment.

PIERRE-PHILIPPE JUTRAS 
Rating:
3.0

We rented a one way truck rental which could be used for up to 2 days. Our trip went quicker than planned and was completed with in 24 hours. Was expecting a refund of one day and was told no. It became very expensive for a 24 hour rental, almost $400. Not impressed!

Wayne Kuhnert 
Rating:
2.0

I returned the vehicle a day early and was told my invoice would be adjusted and it wasn't. There wasn't any tie downs available.

Manuela Lowe 
Rating:
3.0

Customer did not leave a comment.

Robert Roe 
Rating:
3.0

Customer did not leave a comment.

Matthew Carsh 
Rating:
5.0

Customer did not leave a comment.

Natalie Litoski 
Rating:
5.0

Customer did not leave a comment.

Ian Rowden 
Rating:
3.0

Customer did not leave a comment.

Jeffrey Abel 
Rating:
5.0

Customer did not leave a comment.

Les Patterson 
Rating:
2.0

The agent barely spoke 3 words to me. Very unfriendly which was disappointing

Brian McEneany 
Rating:
5.0

Very easy. Straightforward.

Brody Campbell 
Rating:
5.0

Customer did not leave a comment.

Chantal Conkin 
Rating:
4.0

Parking was a little awkward, I was afraid of backing into a ditch. Maybe some kind of barrier would help clarify where the parking area ends.

Fatima Hirsi 
Rating:
5.0

Customer did not leave a comment.

Peter Mitchell 
Rating:
5.0

The employee there was awesome.

Chris Morrison 
Rating:
4.0

No complaints about this location. Personnel were very friendly and helpful.

Margaret Montague 
Rating:
4.0

Customer did not leave a comment.

Connor Spence 
Rating:
1.0

Did not give me the blankets I rented. Truck was very high miles and falling apart. Inside box was dirty with sticky spills on floor.

Sean Polson 
Rating:
4.0

Customer did not leave a comment.

joe HOBSON 
Rating:
3.0

Much smoother process

NICKOLAS URFF 
Rating:
5.0

All was great!

Robert Maylath 
Rating:
5.0

I heard from the rental shop owner that you are soon creating an all online checkout system. Sounds great -I just hope that the people will know to properly hitch a trailer. You may have that taken care of by training videos. Good changes coming!

Richard Wilson 
Rating:
5.0

Customer did not leave a comment.

Christopher Pollitt 
Rating:
1.0

It was clear from the time we walked in the guy didn't want to be there to work. Any question I ask, the reply had attitude and he never helped. The truck had a banging sound when we were driving and we went back. He took the truck for a ride, driving like a maniac down the dirt road, came back and said there was no noise. Both my son and I said there was, then the guy tried to blame it on the back roll door, which we had checked as my son drives these kind of trucks for a living. The guy basically called us liars, wouldn't allow us to take the other truck that was the same size, on the lot, got more rude and then walked away. We had to drive over an hour to get this truck and then be treated like this? Absolutely unacceptable! Once we opened the back of the truck, there were cigarette butts, nails and mud throughout the back. we had to clean it first before we could load any of our items. There was also a lot of mud and used masks in the cab.

Alicia Clansey 
Rating:
5.0

Customer did not leave a comment.

Michael Farris 
Rating:
2.0

Dirty truck dead battery no washer fluid box full of scraps and bits and fuel was not full to top when I received it. I didn’t use 40L of fuel to go 40km

Marshall Pulham 
Rating:
5.0

Customer did not leave a comment.

Rob Thornton 
Rating:
3.0

Customer service at this specific location is pretty average, but they had the equipment ready and it was a quick check-in / check-out so that was appreciated.

Roger Mehr 
Rating:
2.0

You could prepare the contract with correct information.

kevin spooner 
Rating:
2.0

The fees for renting a U-haul have become absolutely astronomical. It's not worth it for the little amount of time allowed.

Randon Sinclair 
Rating:
2.0

Returned at night. No staff interaction. Gravel lot and return key box area should be lit.

Derek Hinrichsen 
Rating:
5.0

Easy. Fast. No issues. Will recommend

Nick Leslie 
Rating:
5.0

Not a thing. That day was a bit of a mess for me, starting with locking my keys in the truck. Not knowing if I would make it on time to pick up the trailer and then the motorcycle I purchased, I cancelled my reservation. Once I had the truck unlocked, I was able to go get the trailer still and my new-to-me bike. It all took a little longer than it should have, but that was in no way your fault. If it is possible, maybe have a bike trailer available at every location.

Steve Paris 
Rating:
4.0

Customer did not leave a comment.

Paul Cayer 
Rating:
2.0

I was not told the charges properly and was overcharged.

Anirban Mandal 
Rating:
5.0

The Uhaul truck had only 3 km left of gas in it when I picked it when the form said I was being given a truck with 1/4 tank of gas in it. I immediately had to go to the gas station where I had 0km left on the dial. Not really acceptable.

Christopher Johnston 
Rating:
5.0

Great experience....

michael farris 
Rating:
3.0

The person seemed indifferent, didn't seen to care about the customer. Asked for a receipt and didn't provide one.

Jacques Bellerive 
Rating:
5.0

Customer did not leave a comment.

Wayne Fetaz 
Rating:
3.0

fix the tire air indicator

blaine saunders 
Rating:
5.0

Customer did not leave a comment.

Paul Cayer 
Rating:
5.0

Customer did not leave a comment.

Peter Mitchell 
Rating:
1.0

No ramp. Online it explicitly said there was a ramp. Fuel tank size and fuel estimate printout was very wrong. By a margin of about 5ltrs. This is just theft. No issues with location.

Robert Lambert 
Rating:
5.0

Customer did not leave a comment.

Michail Robev 
Rating:
5.0

Customer did not leave a comment.

Stephen Giles 
Rating:
5.0

the attendant was very helpfull and polite

Rebeca GaarciaPrice 
Rating:
5.0

Clean the electrical contacts on the trailer plugs.

John Reynolds 
Rating:
4.0

The inspection of the vehicle was a little too informal, but overall it worked out. I was told initially that dolly and utility dollies were not available, but these were inside the truck. A little more training would have resolved this. A good and fair experience overall.

Mauricio Nava 
Rating:
2.0

Customer did not leave a comment.

Simon Pauze 
Rating:
1.0

Giving minimum 24 hour notice about any changes to the reservation. When making changes CANNOT change pick up LOCATION and TIME and TRUCK SIZE without a day notice especially that the reservation was made over 2 1/2 weeks ago.

Magalie Lariviere 
Rating:
3.0

Customer did not leave a comment.

JosephMichael Gatens 
Rating:
5.0

You can't. The team at this location couldn't be better. Always responsive and helpful

william plant 
Rating:
5.0

Customer did not leave a comment.

Blake Shields 
Rating:
1.0

You guys are a fucking joke

Jeremy Anderson 
Rating:
2.0

there was little gas in the truck and the rear left brake light was not working, and we could not figure out how to move the side mirrors. The staff person quickly left before we had a chance to ask him any follow up questions. the truck was also about 60 km from where I had asked to rent moving truck from so a detour for the moving day

Francine Forrest 
Rating:
1.0

The truck was dirty. The ran like crap. Every damn hill that she went up the fan would turn off leaving it to get very warm in the cab and the truck was way too loud to open the windows. The windows were so dirty that we had to clean the windows when it got dark because it rained a bit and every vehicles lights caused you to see nothing out the windshield and on top of that the windshield wipers wouldn’t even wipe the windows. And time you were going above 75 and pressed on the breaks it would take 2-3 mins to get unstuck in whatever gear it put it into and almost caused accidents. Thank god my mom is a good driver and didn’t get killed. This was the most stressful move I’ve ever had and renting from you guys just made it all harder. So many things got screwed up

Gealene little 
Rating:
1.0

The kid at the desk was rude and in a mood. There were no dollies and no option for something similar. The gas line was incorrect and even though I filled it to what was required I was charged an additional $20. Highly recommending others not to use this location.

Kimmy Johnson 
Rating:
2.0

Customer did not leave a comment.

Anthony Norman 
Rating:
1.0

Customer did not leave a comment.

linda gordon 
Rating:
1.0

Charging a person 10x a rental fee because they had a emergency and couldn’t drop off at proper location is terrible customer service. I will be taking this to the next level

Jon England 
Rating:
1.0

The Sooke location was fine, but Uhaul head office did not honour our reservation and we had to drop off at a location 2 hrs from our new home because of their mistake. Not impressed unfortunately.

Charity Parkinson 
Rating:
5.0

Father runed business with son working at counter. Great attitude and friendly service

Christopher Allen 
Rating:
4.0

Customer did not leave a comment.

GRANT HIPFNER 
Rating:
4.0

Answer the phone or at a minimum, get back to your customers. Other than that, truck was ready, clean and appreciated.

Tim Senko 
Rating:
1.0

Shut down this location. I’ve been there 3 or 4 times out of necessity and they’re always rude and trying to rip you off. They are brash and Unthankful for the business they receive. Do not recommend.

Ty Daniels 
Rating:
5.0

Customer did not leave a comment.

John Knops 
Rating:
5.0

Very friendly staff , Always good service from Sooke Uhaul Thank you

Stan Nosek 
No reviews have been submitted for this location.

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