Customer Reviews for Sooke Tools and Equipment Rentals
(Distribuidor de U-Haul del vecindario)

499 comentarios

6228 Sooke Rd   Sooke, BC V9Z0G7

(250) 642-4436

Horarios de la ubicación

  • Lun. - sáb.: 8 a. m. - 5 p. m.
  • Dom.: 9 a. m. - 4 p. m.

Servicios en esta ubicación:

Contáctanos

(250) 642-4436

6228 Sooke Rd
Sooke, BC V9Z0G7

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - sáb.: 8 a. m. - 5 p. m.
  • Dom.: 9 a. m. - 4 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
2.0

Make sure tires are in good shape and that the turn signals function properly

Kevin H. 
Clasificación:
4.0

Very friendly staff

Roberta G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Allen W. 
Clasificación:
3.0

Provide a dolly or inform me ahead of time that they didn't have any.

Craig E. 
Clasificación:
4.0

.

Bill H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelly D. 
Clasificación:
3.0

My comments are not about the location, this location is 80 kms round trip from my moving location and I did not choose this location, I choose a Uhaul 2kms from my house, however the day before my move Uhaul relocated me to this location due to overbooking or lack of equipment, which added several hours to my move and several extra in mileage fees. This was not acceptable customer service but yet typical from Uhaul.

Deborah H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Merwyn P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cameron F. 
Clasificación:
1.0

Zero customer service or even basic communication skills from either employee we dealt with. Finding out after the fact that we had to return uhaul rental to same location once done was both misleading and illogical when people are MOVING.

Megan D. 
Clasificación:
5.0

You provide a very professional experience for the people of Sooke.

Philip J. 
Clasificación:
1.0

Said online around $40 when I checked out online and when I went inside got asked for all the same information and charged almost $60

Shaylene O. 
Clasificación:
5.0

Very friendly family running this business. Renting a moving truck can sometimes be very stressful, they made it very easy.

Philip J. 
Clasificación:
1.0

I paid for a 1 day rental plus 10 miles. When I returned the truck 3 hours later with 8 miles on the odometer I was charged an extra $14 even though I had put gas in the vehicle. When I asked the owner to explain the extra charge he couldn't be bothered. He shoved the receipt in my fave and said read it myself. I asked him to not shove it in my face and he threw it at me. He then threatened me to leave the store or else. He walked around the counter towards me as if he was going to attack me. I threatened to call the police and he eventually backed down. Worst experience I have had at any store ever. This guy should not own a uhaul facility or have any job that involves dealing with the public. He is a loose canon.

Shayne C. 
Clasificación:
3.0

When I entered 6228 in Google maps, I was taken to a trailer park about 2 km up sooke river rd, not to the Uhaul location. It was lucky that I saw a uhaul truck come out of Sooke Rd. Also, Sooke Rd does not seem to have a sign identifying it. It was a good thing there was a uhaul sign at the intersection. The truck was great.

JON S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Adam D. 
Clasificación:
3.0

Your reservation system is awful. My reservation was changed multiple times and not only inconvenienced my family, alternate accommodation cost me over $500 to change plans. After booking a month in advance I expected to have my reservation honored. While the dealer was helpful, your company care was horrible.

Rodney F. 
Clasificación:
2.0

This wasn't my preferred location. I wasn't notified until the evening before that I'd have to travel 2hours to collect the truck then 2 hours back to my start point. The agent also never gave me a hard copy of my contract and said he would email it to me. This email never arrived. This became a problem when returning the truck due to a discrepancy in the amount of fuel.

Steven C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Martin T. 
Clasificación:
5.0

Ha d everything we needed for a big big move. Lots of boxes and tape.

Brett H. 
Clasificación:
1.0

We were told we had booked a one way trip which the agent told me he did not do and told me he had a cheaper way. We were told we would get blankets but there were none in the truck. The truck was not clean when we got it and they charged me for mileage after the agent had told me no mileage on a one way trip. so we were charged more money than had been quoted to us and had to turn around and drive back to the other community to take back the truck because he did not do one way trips.

Cindy R. 
Clasificación:
3.0

The young clerk was busy with his other business and did a very cursory review of the vehicle and said OK, but did not sign off that all was well until an email much later.

randy O. 
Clasificación:
3.0

Make sure you have clean trucks

Lanny H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Wayne F. 
Clasificación:
4.0

The young man was so understanding with us and was also supper shocked to see massive hole in roof of truck.

Kris D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dennis Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason J. 
Clasificación:
5.0

Both cab and loading area were relatively dirty and ramp was very slippery. It didn't make my moving process anymore difficult, It was great either way. It was a nice affordable option for moving so I would still give great feedback as the process was very easy. Truck was easy to drive and the lovely young man that helped me was pleasant and helpful.

Cailyn S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DennisZarelli Z. 
Clasificación:
5.0

Mention that at least a bundle of your boxes will make life easier :0

Jason A. 
Clasificación:
1.0

Make sure trucks are clean, they also need better customer service

Michelle C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael L. 
Clasificación:
3.0

It was the worst experience that I had! Not with this location, with U-haul it self! I had booked a truck two weeks in advance in Victoria to move to Vancouver, for which I had booked the ferry and already paid for it! One day before my reservation time, they call me and they say we don't have a truck in Victoria, and you have to go another city, Sooke! Which costs me $200 since I had to rent a car to be able to go there, pay for gas, and waste 3 hours of my time right when I was in so much hurry! And when I called them twice they only offered an extra mileage coverage, which I really didn't need!

Pedram P. 
Clasificación:
5.0

Always good service from Sooke Uhaul

Darrell T. 
Clasificación:
5.0

El cliente no dejó un comentario.

katherine M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Philip R. 
Clasificación:
2.0

This is the 2nd time using this location. Vehicle was almost on empty. Staff who served me was not even in the store when I returned. He drove up after I was there waiting. I had questions about the mileage, wanting to make sure I would be credited and not charged for gas since I put more in than what I got, overall I felt like I was an inconvenience.

Teresa Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES W. 
Clasificación:
4.0

The Sooke location is always easy to access, friendly and efficient

Trudy C. 
Clasificación:
3.0

Maybe space out the trucks a little more so there's less of a chance for people to damage surrounding trucks/equipment :)

Kyralee S. 
Clasificación:
5.0

A few by more open trailers there in sooke Last time i had to rent an enclosed truck

Richard W. 
Clasificación:
3.0

Staff can give more instructions before letting us go.

Michael D. 
Clasificación:
4.0

El cliente no dejó un comentario.

TANIA K. 
Clasificación:
3.0

Have a staff there. We were about to leave the key in the drop box when the staff arrived in their truck. They were also abrupt in their communication as they were multitasking with incoming calls on their bluetooth head piece while dealing with me.

Caileigh S. 
Clasificación:
4.0

I haven't received mdeposit refund twice now, not impressed I'm out $54

Braden L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Alexander V. 
Clasificación:
3.0

El cliente no dejó un comentario.

Vincente D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adam K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sheldon H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard W. 
Clasificación:
4.0

There was broken glass and dirt in the bed of the trailer. Other than that, service was fine.

Simon P. 
Clasificación:
2.0

Counter attendant seemed begrudgingly helpful, exterior of truck was filthy, windshield at least should have been cleaned, less than 1/4 tank of fuel in the truck to start. (I did get a discount for that) crowded lot made it difficult to maneuver

Ian R. 
Clasificación:
5.0

I would not recommend renting from U-Haul but sooke tool rental is a good company.

Trevor H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Karl J. 
Clasificación:
5.0

The truck needed to be swept out other than that it was good..

William M. 
Clasificación:
3.0

none

Patrick E. 
Clasificación:
4.0

El cliente no dejó un comentario.

RONALD M. 
Clasificación:
2.0

Not friendly or particularly helpful

Jon-Mark W. 
Clasificación:
3.0

I was charged twice. One when we picked up and one when we dropped off. Also we weren't informed that the tank has to be filled up. Our booking said we are paying the amount for going 272kms in total for two days to be dropped off by 1st. But we dropped it off on 30th itself. Kindly review and fix

Anju J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alan T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darren D. 
Clasificación:
5.0

There wasn't any dollies available to rent so we had to borrow one from work. I would suggest that there be some at that location as a dolly is really helpful for moving things. After all, it is a moving truck.

Nadine B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Niles B. 
Clasificación:
5.0

The owner of Sooke rentals was very helpful, friendly and attentive. Highly recommend to anyone's Nigel

Nigel B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alan Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlos M. 
Clasificación:
3.0

This has nothing to do with Sooke tools but uhaul itself. Your rates are beyond ridiculous. 22 months ago, I rented the exact same trailer for $400, now it was $1300. Over a 300% increase in 22 months, taslk about gouging. Will be the last time I use your services because I could damn near buy a trailer for that price. Also, after renting the trailer I was informed that I was not able to drop off in the location I specified, gave me some reason about city complaining about too many uhaul vehicles. They wanted me to drop the unit off over 3 hour round trip away, I dont care that I was offered a discount as my time is precious and that is a uhaul problem if their locations are filling up. If this is a reoccurring problem you might want to change the way your reservation system works as people are generally not too happy when they are told after the fact they cant drop a unit off where they wanted.

John E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Simon P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephane J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wilfred L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul D. 
Clasificación:
3.0

The trailer was dirty and had to be swept out. The Uhaul system was down and delayed the pickup. Overall I did nit find the dealer very friendly.

Blair G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Simon R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shannon W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Daniel A. 
Clasificación:
5.0

Nada

kevin H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Catherine J. 
Clasificación:
3.0

How much you charge for a one-way rental should be affected by where your equipment is surplus. It is not our fault if one area is more popular as such should not be penalized for it!!

Blain M. 
Clasificación:
4.0

The trailer was grubby and looking worn, mud splattered and needing a wash. it was serviceable but due to zero suspension and very rough riding there was considerable damage done despite very careful packing of furniture. The door of a china cabinet came off and a side panel of glass was broken. There was also no spare tire despite this trailer being used in remote areas where cell phone service was not available! Not overly pleased with U-haul's equipment quality.

Leonard E. 
Clasificación:
5.0

Great folks very helpful

Chris W. 
Clasificación:
3.0

CuStomer service on the web and phone are horrible! And expecting someone to pick up 25+km away is NOT a guaranteed truck. Expect a customer to take a bigger truck that costs More is not ok. Nor to pay gas and mileage from a non preferred location!

Zena R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicholas D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Callum E. 
Clasificación:
5.0

Adorable Team !!

Stephane J. 
Clasificación:
1.0

explain why I was charged for 2 extra days and a 30.00 charge i should only have been charged for 1 day

Debbie Y. 
Clasificación:
2.0

El cliente no dejó un comentario.

Sterling B. 
Clasificación:
4.0

El cliente no dejó un comentario.

David B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Trevor B. 
Clasificación:
1.0

The service at the pick up location was lacking to say the least. They were unfriendly and once I was finally given the keys, I was they sent to find my truck in a group of trucks. The one I was originally assigned didn't start, so overall not great. The drop off at 976 Goldstream was the complete opposite. Friendly and helpful and very quick. If I have rent in the future I would choose this location. I used the Goldstream location a couple years ago and the experience was good both times.

Kevin S. 
Clasificación:
5.0

Very helpful staff ... Always a good experience. ¡Gracias!

Joseph D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Leslie P. 
Clasificación:
5.0

Nothing to do here, he was totally friendly, truck was ready when I got there, great experience overall.

Richard M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kyley F. 
Clasificación:
5.0

The parking is a bit tight, hard to maneuver around other customers.

Lynne L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jay L. 
Clasificación:
5.0

Great service! Trustworthy and accommodating! Excellent service overall!

Jennifer S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edwin S. 
Clasificación:
5.0

dropping off during off business hours was great!

Alex W. 
Clasificación:
2.0

Charged my card without explaining the charges for fuel, I had to question this charge. I was charged for cleaning fee after leaving the dropoff locations despite leaving the truck clean.

Kyle M. 
No se han enviado comentarios para esta ubicación.

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