Customer Reviews for Sooke Tools and Equipment Rentals
(U-Haul Neighborhood Dealer)

470 reviews

6228 Sooke Rd   Sooke, BC V9Z0G7

(250) 642-4436

Location Hours

  • Mon-Sat: 8 am - 5 pm
  • Sun: 9 am - 4 pm

Services at this Location:

Contact Us

(250) 642-4436

6228 Sooke Rd
Sooke, BC V9Z0G7

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 5 pm
  • Sun: 9 am - 4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Mention that at least a bundle of your boxes will make life easier :0

Jason A. 
Rating:
1.0

Make sure trucks are clean, they also need better customer service

Michelle C. 
Rating:
4.0

Customer did not leave a comment.

Michael L. 
Rating:
3.0

It was the worst experience that I had! Not with this location, with U-haul it self! I had booked a truck two weeks in advance in Victoria to move to Vancouver, for which I had booked the ferry and already paid for it! One day before my reservation time, they call me and they say we don't have a truck in Victoria, and you have to go another city, Sooke! Which costs me $200 since I had to rent a car to be able to go there, pay for gas, and waste 3 hours of my time right when I was in so much hurry! And when I called them twice they only offered an extra mileage coverage, which I really didn't need!

Pedram P. 
Rating:
5.0

Always good service from Sooke Uhaul

Darrell T. 
Rating:
5.0

Customer did not leave a comment.

katherine M. 
Rating:
5.0

Customer did not leave a comment.

Philip R. 
Rating:
2.0

This is the 2nd time using this location. Vehicle was almost on empty. Staff who served me was not even in the store when I returned. He drove up after I was there waiting. I had questions about the mileage, wanting to make sure I would be credited and not charged for gas since I put more in than what I got, overall I felt like I was an inconvenience.

Teresa Z. 
Rating:
5.0

Customer did not leave a comment.

CHARLES W. 
Rating:
4.0

The Sooke location is always easy to access, friendly and efficient

Trudy C. 
Rating:
3.0

Maybe space out the trucks a little more so there's less of a chance for people to damage surrounding trucks/equipment :)

Kyralee S. 
Rating:
5.0

A few by more open trailers there in sooke Last time i had to rent an enclosed truck

Richard W. 
Rating:
3.0

Staff can give more instructions before letting us go.

Michael D. 
Rating:
4.0

Customer did not leave a comment.

TANIA K. 
Rating:
3.0

Have a staff there. We were about to leave the key in the drop box when the staff arrived in their truck. They were also abrupt in their communication as they were multitasking with incoming calls on their bluetooth head piece while dealing with me.

Caileigh S. 
Rating:
4.0

I haven't received mdeposit refund twice now, not impressed I'm out $54

Braden L. 
Rating:
4.0

Customer did not leave a comment.

Alexander V. 
Rating:
3.0

Customer did not leave a comment.

Vincente D. 
Rating:
5.0

Customer did not leave a comment.

Adam K. 
Rating:
5.0

Customer did not leave a comment.

Sheldon H. 
Rating:
5.0

Customer did not leave a comment.

Richard W. 
Rating:
4.0

There was broken glass and dirt in the bed of the trailer. Other than that, service was fine.

Simon P. 
Rating:
2.0

Counter attendant seemed begrudgingly helpful, exterior of truck was filthy, windshield at least should have been cleaned, less than 1/4 tank of fuel in the truck to start. (I did get a discount for that) crowded lot made it difficult to maneuver

Ian R. 
Rating:
5.0

I would not recommend renting from U-Haul but sooke tool rental is a good company.

Trevor H. 
Rating:
3.0

Customer did not leave a comment.

Karl J. 
Rating:
5.0

The truck needed to be swept out other than that it was good..

William M. 
Rating:
3.0

none

Patrick E. 
Rating:
4.0

Customer did not leave a comment.

RONALD M. 
Rating:
2.0

Not friendly or particularly helpful

Jon-Mark W. 
Rating:
3.0

I was charged twice. One when we picked up and one when we dropped off. Also we weren't informed that the tank has to be filled up. Our booking said we are paying the amount for going 272kms in total for two days to be dropped off by 1st. But we dropped it off on 30th itself. Kindly review and fix

Anju J. 
Rating:
5.0

Customer did not leave a comment.

Alan T. 
Rating:
5.0

Customer did not leave a comment.

Darren D. 
Rating:
5.0

There wasn't any dollies available to rent so we had to borrow one from work. I would suggest that there be some at that location as a dolly is really helpful for moving things. After all, it is a moving truck.

Nadine B. 
Rating:
4.0

Customer did not leave a comment.

Niles B. 
Rating:
5.0

The owner of Sooke rentals was very helpful, friendly and attentive. Highly recommend to anyone's Nigel

Nigel B. 
Rating:
5.0

Customer did not leave a comment.

Alan Z. 
Rating:
5.0

Customer did not leave a comment.

Carlos M. 
Rating:
3.0

This has nothing to do with Sooke tools but uhaul itself. Your rates are beyond ridiculous. 22 months ago, I rented the exact same trailer for $400, now it was $1300. Over a 300% increase in 22 months, taslk about gouging. Will be the last time I use your services because I could damn near buy a trailer for that price. Also, after renting the trailer I was informed that I was not able to drop off in the location I specified, gave me some reason about city complaining about too many uhaul vehicles. They wanted me to drop the unit off over 3 hour round trip away, I dont care that I was offered a discount as my time is precious and that is a uhaul problem if their locations are filling up. If this is a reoccurring problem you might want to change the way your reservation system works as people are generally not too happy when they are told after the fact they cant drop a unit off where they wanted.

John E. 
Rating:
5.0

Customer did not leave a comment.

Simon P. 
Rating:
5.0

Customer did not leave a comment.

Stephane J. 
Rating:
5.0

Customer did not leave a comment.

Wilfred L. 
Rating:
5.0

Customer did not leave a comment.

Paul D. 
Rating:
3.0

The trailer was dirty and had to be swept out. The Uhaul system was down and delayed the pickup. Overall I did nit find the dealer very friendly.

Blair G. 
Rating:
5.0

Customer did not leave a comment.

Simon R. 
Rating:
5.0

Customer did not leave a comment.

Shannon W. 
Rating:
4.0

Customer did not leave a comment.

Daniel A. 
Rating:
5.0

Nothing

kevin H. 
Rating:
5.0

Customer did not leave a comment.

Catherine J. 
Rating:
3.0

How much you charge for a one-way rental should be affected by where your equipment is surplus. It is not our fault if one area is more popular as such should not be penalized for it!!

Blain M. 
Rating:
4.0

The trailer was grubby and looking worn, mud splattered and needing a wash. it was serviceable but due to zero suspension and very rough riding there was considerable damage done despite very careful packing of furniture. The door of a china cabinet came off and a side panel of glass was broken. There was also no spare tire despite this trailer being used in remote areas where cell phone service was not available! Not overly pleased with U-haul's equipment quality.

Leonard E. 
Rating:
5.0

Great folks very helpful

Chris W. 
Rating:
3.0

CuStomer service on the web and phone are horrible! And expecting someone to pick up 25+km away is NOT a guaranteed truck. Expect a customer to take a bigger truck that costs More is not ok. Nor to pay gas and mileage from a non preferred location!

Zena R. 
Rating:
5.0

Customer did not leave a comment.

Nicholas D. 
Rating:
5.0

Customer did not leave a comment.

Paul H. 
Rating:
3.0

Customer did not leave a comment.

Callum E. 
Rating:
5.0

Adorable Team !!

Stephane J. 
Rating:
1.0

explain why I was charged for 2 extra days and a 30.00 charge i should only have been charged for 1 day

Debbie Y. 
Rating:
2.0

Customer did not leave a comment.

Sterling B. 
Rating:
4.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

Trevor B. 
Rating:
1.0

The service at the pick up location was lacking to say the least. They were unfriendly and once I was finally given the keys, I was they sent to find my truck in a group of trucks. The one I was originally assigned didn't start, so overall not great. The drop off at 976 Goldstream was the complete opposite. Friendly and helpful and very quick. If I have rent in the future I would choose this location. I used the Goldstream location a couple years ago and the experience was good both times.

Kevin S. 
Rating:
5.0

Very helpful staff ... Always a good experience. Thanks!

Joseph D. 
Rating:
4.0

Customer did not leave a comment.

Leslie P. 
Rating:
5.0

Nothing to do here, he was totally friendly, truck was ready when I got there, great experience overall.

Richard M. 
Rating:
5.0

Customer did not leave a comment.

Kyley F. 
Rating:
5.0

The parking is a bit tight, hard to maneuver around other customers.

Lynne L. 
Rating:
3.0

Customer did not leave a comment.

Jay L. 
Rating:
5.0

Great service! Trustworthy and accommodating! Excellent service overall!

Jennifer S. 
Rating:
5.0

Customer did not leave a comment.

Edwin S. 
Rating:
5.0

dropping off during off business hours was great!

Alex W. 
Rating:
2.0

Charged my card without explaining the charges for fuel, I had to question this charge. I was charged for cleaning fee after leaving the dropoff locations despite leaving the truck clean.

Kyle M. 
Rating:
4.0

Customer did not leave a comment.

Carlos M. 
Rating:
3.0

Customer did not leave a comment.

Carol Y. 
Rating:
1.0

Have people working t the desk who know how to be informative and knowledgeable to the customers, especially first time customers. They didn't give us any information we needed, massively underestimated of mileage so the quote was way off and when we called them to sort things out because we were frustrated they hung up the phone on us. Extremely pissed off at the service we received and will never be using the uhaul location we went to again. Horrendous service.

Tyson F. 
Rating:
1.0

Horrible I will never use uhaul after this experience and situation that happened. Booked uhaul in Victoria to have to go to sooke to get my right rental than drive back to Victoria to pack up had to return vehicle all the way back to sooke such a huge inconvenience, waste of time and money. I will pay a company to move me next time with the amount I was charged it would of been much easier.

Curtis C. 
Rating:
5.0

Friendly efficient service on every visit. Thanks!

Keith B. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
3.0

Customer did not leave a comment.

Ross M. 
Rating:
5.0

Customer did not leave a comment.

Daniel N. 
Rating:
5.0

Great to book, the equipment I needed was what I got.

Dorothy W. 
Rating:
3.0

Customer did not leave a comment.

Jorden D. 
Rating:
5.0

Customer did not leave a comment.

Norm M. 
Rating:
5.0

Customer did not leave a comment.

Catherine J. 
Rating:
3.0

The moving blankets we ordered were not available for our move.

Matthew S. 
Rating:
5.0

Customer did not leave a comment.

Mychal A. 
Rating:
3.0

I had to drive a ways to get to this location, the only reason why I wouldn't recommend. Otherwise service was great.

Angela W. 
Rating:
3.0

Hard to find

Samantha B. 
Rating:
5.0

If there were six stars to pick I would give them that rating! Well worth the drive to Sooke! Thank you!!

Jayne R. 
Rating:
5.0

By far the best customer service we've had in a very long time. The gentlemen that owns the location is super helpful and friendly. We would go out of our way to use this location again.

travis E. 
Rating:
5.0

Customer did not leave a comment.

Richard R. 
Rating:
5.0

Everything was ready to go, and very easy and simple process to return

Joseph B. 
Rating:
3.0

After returning the trailer I noticed I was billed for 2 days. I returned the trailer an hour and 40 minutes later. Don't think it deserves a full day charge.

Kris B. 
Rating:
5.0

Customer did not leave a comment.

Christopher P. 
Rating:
5.0

Excellent customer service.

Del L. 
Rating:
1.0

I was overcharged $1,707.84 and have been emailing with the representative Shawn Sahw for over a month hand have yet to receive my refund. I believe he is incompetent. I am out A LOT of money with no promise of when it will arrive. I have tired calling Uhaul many times to PLEASE work with someone else on this refund and have been told each time that I can only work with him and have to wait for him to contact me. Which is extremely frustrating. I am a very dissatisfied customer, and will not be using Uhaul again and will never be recommending anyone to use Uhaul.

Travis W. 
Rating:
5.0

Thank you!

Justin B. 
Rating:
4.0

Customer did not leave a comment.

garry B. 
Rating:
3.0

did not get a dolly for transporting goods even tho reserved - only realized when back home which was a bit of a longer drive as original pick-up location was changed. that gave us an extra day free of charge, however

Gilles R. 
Rating:
5.0

Customer did not leave a comment.

Keith B. 
Rating:
5.0

Customer did not leave a comment.

Elliot B. 
No reviews have been submitted for this location.

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