Comentarios del cliente para Sonomax Inc

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Sonomax Inc

Grado total:

Los comentarios sin texto están actualmente ocultos. Mostrarlos mostrados. Desea ocultarlos

Fausto B. en

Grado:

Equipment I had reserved was not available Service agents who answered my calls were not able to extend reservation.

Charles K. en

Grado:

I had a confirmed booking at another location that gave away my vehicle but this location did an outstanding service by getting me a van and sent me on my way. Excellent

Brandon J. en

Grado:

I already emailed about this concern and never got a response. When I book the van it was for $1.59 per mile but was charged $1.79 per mile. I wish this could be rectified but no one has responded.

GILBERT L. en

Grado:

train the staff at this location; very nonchalant and dismissive; uninformed and non informative

Jessie D. en

Grado:

El cliente no dejó un comentario.

Javonne M. en

Grado:

UHAUL DROPPED the ball big time. Schedule and re scheduled me and left me with no truck for the morning. Ruining my day of moving that I should have been excited about. Once I found that this location would have the truck I headed over, and was greeted by a kind gentleman and his staff. Very quick and professional.

Isabella Rupa D. en

Grado:

El cliente no dejó un comentario.

Arin P. en

Grado:

Could not have been a worst experience with U-Haul and the pick up location! 24/7 pick up option kept giving an error message; called U-Haul and was told I need to be near pick up location. Got to the location, same problem. The clerk at the pick up location (a gas station open 24 hrs) said I had to be here during “business” hrs to pick up. Spent 50 minutes on the phone with U-Haul to try to resolve. I want to be contacted by a supervisor!

dante M. en

Grado:

El cliente no dejó un comentario.

Jeff G. en

Grado:

Everything was fine other than forgetting the dolly I paid for

Tara S. en

Grado:

Make sure you have enough trucks for reservations. When we arrived there was a van not a truck so we asked if we could take that for an hour. The guy working at the place said no at first and then said it was fine, even though I’d reserved for 3 hours. I brought it back on time and he told me I’d have to pay for another truck if I wanted more time.

Richard R. en

Grado:

El cliente no dejó un comentario.

Tristram M. en

Grado:

El cliente no dejó un comentario.

Benjamin T. en

Grado:

Terrible employee onsite that refused to hand us keys, delaying our moving process for over an hour. Do not rent from this location

Erica L. en

Grado:

Mobile express pick up does not work at this location and should not be offered. I spent two hours with customer service trying to gain access to the van I had reserved. Though ultimately successful, it was an inappropriate amount of time to resolve this issue.

Lauren K. en

Grado:

El cliente no dejó un comentario.

Anthony S. en

Grado:

Great person explain all well. Great job ??

Lesya A. en

Grado:

Good service, on time, choice of trucks. Thanks to Hasan!

Po K. en

Grado:

very helpful and friendly staff at the Sonomax for this UHaul rental. No hassle, quick check out and check in. Will recommend to anyone. A+

Jason N. en

Grado:

Took a minute to get the keys but once I got them it was fine

Brian D. en

Grado:

I can’t recommend this place because pick up process via the app and mobile didn’t work. I was on the phone with service for 2 hours. Not solutions oriented- they just told me to keep trying again and if the app and site weren’t letting me check in at the location there was nothing they could do. It took a regional manager calling the location manager 2 hrs later to get them to release the keys to the truck. It screwed up the whole night.

Hannah H. en

Grado:

El cliente no dejó un comentario.

Logan C. en

Grado:

Van was dirty and smelled like cigarettes.

NICOLE R. en

Grado:

El cliente no dejó un comentario.

isaac G. en

Grado:

El cliente no dejó un comentario.

Grant P. en

Grado:

I was under the impression my total rental cost was $50 NOT $100. I would have never chosen to rent a Uhaul had I known it would be just as much as hiring a mover. I wasn't going far (North Brooklyn to Queens and back) and wasn't gone long (had the vehicle for 3 hours) and am extremely upset that my charges were so high -- despite using almost no fuel and not traveling far. Could it be the meter was not working properly? I do not understand how a 15 minute drive each way cost so much.

javed abidi A. en

Grado:

El cliente no dejó un comentario.

Maher A. en

Grado:

Made a reservation via the website to pick up a 10’ truck at 9am. Due to “technical difficulties” and general representative incompetence, it took over an hour to process my reservation. When I contacted U-Haul to ask for an extension to my reservation, I was told no exceptions could be made and I still needed to return the truck by 1pm. I’ve never used U-Haul’s services in the past, and after this experience, I definitely will not be using them again.

Dimitrios K. en

Grado:

I would prefer the compartment area to be cleaner.

Anna C. en

Grado:

I screwed up on my return time and the customer service was *still* gracious and kind. Much obliged, I will rent from here again!

Luke M. en

Grado:

This location is incredibly unsatisfactory. It felt as if the clerk was looking for every way to make money off of our interaction instead of trying to be helpful. Just generally shady - I will go out of my way to never go here again or have my friends/family rent from here.

Dane Y. en

Grado:

customer service was sub-par

Bozena N. en

Grado:

Very good service I recommend this location .

James B. en

Grado:

El cliente no dejó un comentario.