Very satisfiedHILDA F.
Customer Reviews for Sombrero Market
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
I expected this truck to have either a lift gate or a ramp it had neither which made moving heavy furniture very difficult for me! I have never befor got one with out the fule use was extrem two trips to adalento cost close to 100 dollars I have rented befor many times with better resultsGERALD G.
Really upset due to I had to pick up truck at different location. My truck was not available to me at location off Foothill Bl in Fontana.Sara G.
El cliente no dejó un comentario.Luis G.
El cliente no dejó un comentario.Dwayne D.
El cliente no dejó un comentario.JESUS A.
Experience was all good !JAMES A.
Inform the renters that they are going to get charged extra charges.Richard G.
El cliente no dejó un comentario.CHRISTOPHER P.
Please Improve the way gas â›½ï¸ gets counted Is not fair that we get charged if we missing gas in the tank But if we fill up more than we use We don't get any creditmario F.
El cliente no dejó un comentario.DANIEL C.
U haul fleet is getting older and vehicles need to be replaced new but Service is good at centers.Rajesh T.
El cliente no dejó un comentario.Jordan C.
El cliente no dejó un comentario.SHIRLEY A.
El cliente no dejó un comentario.MUSA M.
El cliente no dejó un comentario.JAKE L.
Great check in Very good customer servicewilliam S.
El cliente no dejó un comentario.EVETTE R.
Have English speaking person trying to get price quote and information was impossible. Couldn't open my texts and feel I was overcharged. I didn't know I would be charged $5.55 per gallon of gas and $30.00 for refueling cost. I was down the street from gas station and could have refueled tank but 3 persons didn't understand what I was trying to say. Never again and only had vehicle a few hours. I will not be a return customerPRISCILLA A.
customer service was the best at this location.JEREMY M.
El cliente no dejó un comentario.Afshin T.
El cliente no dejó un comentario.Jorge G.
El cliente no dejó un comentario.MELISSA R.
Too expensiveLILIANA V.
Make sure all staff know how to conduct UHAUL business...it took three people at this location and one on the phone elsewhere to complete my rental transaction.Robert G.
El cliente no dejó un comentario.ARCADIO R.
There were communication issues due to my not being bilingual. If you were Spanish speaking, this spot would rate higher. The staff kept the trucks clean & supplies clean & were pleasant. The store was clean. The parking is a bit tricky .Tamara T.
El cliente no dejó un comentario.DEANNA S.
If a team member agrees to a discount for poor experience to the guest such as myself, then customer should receive the discount and not pay full price like I did.Anthony H.
El cliente no dejó un comentario.CYNTHIA L.
Very professional and courteousROBERTO G.
El cliente no dejó un comentario.FRED A.
El cliente no dejó un comentario.TRACY H.
Just keep on doing what u are doing. It helped that it was nearby and friendly service. Did not appear to use that much gas as I thought it would.JOE P.
Frankly this should not be a Uhaul location. There is no room for a regular car, let alone a big Uhaul truck. It took me twenty minutes and three people helping me turn to get the truck into a tiny parking space between two other trucks that parked on or over the lines because there was no other way to get into the spot. I had to squeeze to get out from between my truck and the one next to me. I struggled to open the door far enough to take pictures for the drop off. The parking lot is already too small for normal customers to the market. I could not back up enough to straighten out properly, so I had to make a 20 point turn. Ignoring how difficult it was to park in the lot, the key box was easy to find and I never had to talk to anyone, so bonus.Julianne H.
El cliente no dejó un comentario.Crystal P.
El cliente no dejó un comentario.JOHN C.
El cliente no dejó un comentario.ALMA M.
El cliente no dejó un comentario.ABIMAEL R.
Blankets not folded, back not swept, slightly less than a full tank when I picked it up, sand in cab.LEONARD S.
Scheduled pick up fontana but they didn't have trailer so had to drive to Colton to pick up another one and return it back to the same location. And all they said was if I still wanted the trailer I had to drive to Colton to pick it upAnthony R.
El cliente no dejó un comentario.Sara N.
I am so glad I chose this location even though the closest is the one by Washington st. I got a nightmare of an experience with them. I will stick with Sombrero location from now on.Hana J.
El cliente no dejó un comentario.Jose G.
The truck I rented the transmission kept slipping. I would put it reverse it would take a bit to catch and it would pop.Claudia M.
El cliente no dejó un comentario.GEORGE H.
El cliente no dejó un comentario.Noel S.
El cliente no dejó un comentario.Laticia S.
First I tried mobile pick up at 9am and the girl told me that her system didn't open until 10am. I returned back to the store at 10am and she told me something happened with the system and somehow my name got taken out of her system and then she said that she had no trucks available w eb though I has made a reservation. So she gives me a number to call and its took way too long so I starfed to go look for another truck at another location. I went to the one On Tippecanoe and Baseline, and they didn't have any trucks available but the guy that helped me out was obviously more helpful then the girl at the Sombrero Market. He found me a truck that wouldn't be ready till 12:30 so went ahead and had him reserve it for me. As I was waiting, the girl from Sombrero Market calls me and has the audacity to tell tell me that I was late for my reservation with an attitude. By that time I was already irritated because of the whole predicament and I didn't not appreciate the attitude. She had told me " she's had a truck availabe, did I want it or not?" This girl was very unprofessional. As I was inspecting the truck, it also smelled like Weed in there. I told her about it and she just rolled her eyes. Im very upset for the first time ever me renting a Uhaul and it turned into a mess. I would like somehow to get discounted or refunded or something after all I was put through. I definitely will not be renting from that location again!MARINA A.
clean the uhaul smelled bad and dirt everywherestephanie V.
El cliente no dejó un comentario.Elias S.
El cliente no dejó un comentario.patricia M.
El cliente no dejó un comentario.CYNTHIA B.
El cliente no dejó un comentario.MICHAEL M.
The area is very sketchy and didn't feel safe.Reonda C.
El cliente no dejó un comentario.TONY S.
This location steels money and acts like they are not adding charges to what they say. This is not the first time they do this. It was a horrible experience and will never use again.JACINTO R.
Very good service fast and efficient would recommenMARIA Y.
El cliente no dejó un comentario.SINTIA O.
Next time have dauhliesangel G.
El cliente no dejó un comentario.paula darlyne W.
El cliente no dejó un comentario.JEFFEREY S.
Very friendly and professional staff.RANDALL A.
Poor service at sombotro market and over charged for two really uosetRobert L.
Anna is very rude and she charges u for days u fidnt have itROBERT L.
It was a very convenient and a pleasant experience!SANGWOO Y.
El cliente no dejó un comentario.Karla R.
El cliente no dejó un comentario.ROLANDO R.
Shut down this place and build a store.Anetra B.
Work on the location. It was a little hard to find. Also make it easier to hear the workers over the loud music in the store.Allison T.
El cliente no dejó un comentario.Monique S.
The truck I ordered wasn't there,had to take a smaller truck.Lesia A.
Lady wasn't friendly. System was slow. Customer service needs some work. I would not rent from this facility againMichaelene K.
Customer service was lacking. I felt as if I knew more about the process then the employee.Roy R.
Uhaul is unprofessional and you don't disclose EVERYTHING To your customers I spent way more money than I was expected toShatawnee R.
El cliente no dejó un comentario.Destiny M.
El cliente no dejó un comentario.Ahmed A.
We love this location and will recommend them to others. We have been with this location for the last 4 years, and can say the employees are awesome.Kathy W.
El cliente no dejó un comentario.Diego N.
El cliente no dejó un comentario.Annette J.
El cliente no dejó un comentario.Briana U.
Very easy to apply n pick up n deliver back. Fast n friendly service.Linda K.
Nothing ,everything is goodMalek S.
El cliente no dejó un comentario.Joaquin J.
El cliente no dejó un comentario.Corina V.
El cliente no dejó un comentario.Jossue S.
Not in a good locationAnnie R.
El cliente no dejó un comentario.Destiny M.
The vech was not maintain the tire pressure was low the headlights weren't properly adjustedClyde F.
El cliente no dejó un comentario.Gerald G.
You should keep where we can call make a reservation over the phone, but have us scan our ID's. Other than that, their service is always greatKathy W.
It was there ready for us and we used it for what we needed it forsylvia M.
The uhaul employee was very rude and not friendly at all. I think her name was Destiny. I would personally never want someone working for my company that acts like her. I was having trouble with the text you initially send to our phone to sign up. I asked that she send it to my phone since my mother in law didn't have her phone on hand. Her response was"well I TOLD you I was sending a text and you have to respond" I was surprised and disgusted at the way she spoke to me.Silvia M.
This location is a grocery market/restaurant/jewelry shop/check cashing/U-HAUL all in one room. The cashier stopped charging people, went to inspect my vehicle return, and came back to continue charging grocery shoppers. I don't mind all the flies in the location, but there attention was divided between all customers, and nobody received the attention a paying customer deserves.Francisco L.
El cliente no dejó un comentario.CYNTHIA M.
El cliente no dejó un comentario.FEDERICO S.
El cliente no dejó un comentario.Kinaya K.
El cliente no dejó un comentario.Marisha A.
El cliente no dejó un comentario.Jean Marie M.
The staff was really professional, and offered great customer service.Anthony S.