I rented the truck and was never given paperwork then they tried to charge me for miles that were on the truck and there were cig butts in the truck and i dont smoke the was the worst ever renting from uhualDeborah F.
Solo Storage Howard St
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.ANGELO T.
El cliente no dejó un comentario.kathrin P.
El cliente no dejó un comentario.JOEL BRADLEY A.
Everything was great!Tony B.
Front desk was VERY helpfulTaurean P.
Solo storage went above and beyond sending me emails my bill was coming due and making polite phone call reminders when I forgot! Very pleasant to work with!ELLEN K. | Overall Experience
Great customer service! Joslyn was great and check in/out was easy! Great job!Nicole F.
My overall experience was not positive and had I known how much of a headache rental would be, I would have chosen a different company. Working in customer service, myself, I understand mistakes happen as we are all human, but it felt like one mishap after another with mulitple employees. My original reservation was cancelled due to the representative mistakenly reserving a truck for me that wasnt available. After that, the reservation was set up for in person pick up for a smaller truck but the location was closed on Sunday when i was supposed to pick the truck up. I was only able to rent a truck by driving to a location 20 miles away to pick up a truck on my moving day. The bright spot in all of this was representative, Shannon (I did not get her last name), she made sure the distant location indeed had the truck I needed and assisted me over the phone when i arrived to pick up the truck. She provided excellent customer service and made the day a little less stressful.Marisa J.
Improve - nothing! The gentleman was very respectful, courteous, and accommodating. Considering these times of COVID and social distancing, I give the gentleman that assisted me high praise for his attitude and professional behavior. You have my sincerest thanks!David P.
El cliente no dejó un comentario.SARAH B. | Overall Experience
In North Platte, the U-Haul employees hooked up the trailer and made sure everything functioned properly. In Port Huron, The U-Haul employee directed me to where he wanted the trailer and left it totally to me to disconnect the very heavy trailer from my truck.Ken R.
Covid slowed everything but overall good experience.DAVID STANLEY F.
Right on time and was very helpful and knowable about weight specs of my vehicle and theirs equipment looked well maintained for rent again price was right on when i checked else where others did not offer tire service for same price thanks u haulScott G.
This place was amazing and was the only thing that was easy during the move. I appreciate you guys so much!! Thankyou!!!Crystal N.
El cliente no dejó un comentario.Sedrick N.
Customer service was great! Extremely helpful with hook up and prep.Paul V.
El cliente no dejó un comentario.TERRY DARLENE S.
El cliente no dejó un comentario.Rob A.
El cliente no dejó un comentario.Lora P.
El cliente no dejó un comentario.david R.
Its a trailer, so it wasn't clean. But that's OK. Great customer service.Patrick G.
El cliente no dejó un comentario.Monica W.
El cliente no dejó un comentario.SAMIRKUMAR DINES P.
El cliente no dejó un comentario.timothy C.
This was a bad experience for me I am being charged an extra $128 on top of the $115 that was taken off my thank card. What I thought I was paying for was a one-way trip to drop off/ the truck where I was unloading my furniture. They then informed me that I could not drop it off there that I was supposed to drop it off back at my destination that I picked it up from needless to say I was not happy I just moved down to that area and there was no reason for me to make a nether trip back up to Port Huron Michigan to drop off the vehicle but unfortunately I had to I had also filled the tank back up which was another $25 out of pocket when you people are charging me for a 3/4 of a tank that is so inaccurate that was my last stop was to the gas station then to drop it off I took pictures for my proof but yet you still charged me for 3/4 of a tank when it was a full tank so what should end up being a 55-mile one way trip turned out to be around 110 or so at $0.99 a mile. WOW I sure hope someone from corporate. See this and get back with me thank you for the very bad experience I don't believe I will ever do business with U-Haul again. We certainly had a miscommunication somewhere.Charlene A.
Everything was great but what would be a neat feature would be a dolly or hand truck holder near the back on the side. I am sure that would be difficult since there are so many sizes of carts but it would be cool.Eric B.
Excellent Customer Service.... Found us a truck at the last minute. Trailer Tires should have been checked before we left the facility. The one trailer tire had low tire pressure and we had a blowout on the highway going 70 miles per hour but roadside assistance was great!Robert S.
El cliente no dejó un comentario.Gwen M.
El cliente no dejó un comentario.Jeffrey L.
Customer service was greatCourtney M.
This trailer should have a jack stand,without one makes it difficult to hook up by yourself.Jeff M.
El cliente no dejó un comentario.Richard C.
I did not select insurance and she added it while my husband was picking it up and the trailer smelled horrible. Not pleased with this location.Anthony M.
El cliente no dejó un comentario.Amy D.
The handcart which is attached inside the truck could be relocated to the opposite side which already has a box attached on the floor. This provides a wider opening to allow wider loads to be loaded into it.Taras W.
El cliente no dejó un comentario.PEGGYLEE S.
El cliente no dejó un comentario.Gregorylee K.
El cliente no dejó un comentario.Karen M.
Keep up the awesome work y'all do over there especially the woman at the counter. She was very helpful and explained all the details in depth and did very well. Give her a raise for selling customer serviceJEREMY RONALD S.
El cliente no dejó un comentario.LORRAINE C.
Jocelyn was very helpful.charles C.
El cliente no dejó un comentario.Mark V.
El cliente no dejó un comentario.Mitchell K.
Provide cruise control in your vehicles The truck I rented smelled of marijuana so please apply air freshenerPhilip H.
El cliente no dejó un comentario.Ronald R.
STARS ABOVE GIVEN TO LOCATION PICK UP OWNERS, ISSUES I HAVE ARE A UHAUL ISSUE. UHAUL SEEMS TO MAKE IT HARDER EVERY TIME A RENT A TRUCK TOO CONTINIUE TOO USE THEM. I RENT ON REGULAR BASIS . Made an online reservation 3 days prior for 9:00 AM pickup. Arrived 9: 05 am had completed pre check in 2 days prior. Location pickup had no clue of my reservation upon my arrival. Truck not ready. Had resevered 3 dozen blankets online. Told didn't have that many due to covid. Had to drive to another location to pickup more blankets. Driver side mirror loose,keep falling down ,could not see to change lanes! UHaul ' s system sucks. Location received email of my reservation 10 minutes after my arrival, delaying my departure and appointment times. Trucks air conditioning did not work on 90 degree humid day. Power steering quit working after 100 miles of travel to my destination, fluid leaking under engine area. Right rear tire hot and smell of burning rubber, Rear wheel bearing hub hot upon return to my drop off location. Driver window crank knob fell of when I went roll up window. Quite a stressful day due too all issues. Need to correct your issues from reservation system all the way too truck maintenance. I asked at pickup for newer truck sitting next too the one I was given. Was told that one was reserved for long haul one way, it was still sitting there when i returned my pos!Rodger C.
El cliente no dejó un comentario.EDWARD EUGENE B.
Get rid of COVID-19. Just kidding! Jeremy was very helpful, professional & accommodating.Michael R.
El cliente no dejó un comentario.Judy R.
El cliente no dejó un comentario.Bill S.
Bad experience won't rent from this location ever againLatonya L.
The truck I had rented had a power steering problem ,need to have the truck regularly matained more then once every 6Â° rentalsTHOMAS C.
19.99 went to 99.84 big jump no one was there when I pick it up and no one was there when I drop it off and 25 to clean it it was clean when I drop it off this was very badJune R.
El cliente no dejó un comentario.Robert L.
The man that helped me was very nice and professional. I had a very wonderful experience with this company at a time that is stressful when you move. I don't plan on moving anytime soon but when I do I will use this company. GraciasKelly S.
El cliente no dejó un comentario.Sam L.
El cliente no dejó un comentario.Sam L.
El cliente no dejó un comentario.Taylor A.
El cliente no dejó un comentario.Pete S.
El cliente no dejó un comentario.SANDRA J.
El cliente no dejó un comentario.Leslie L.
El cliente no dejó un comentario.Charles B.
Thank you for your COVID 19 precautions. I did not realize I would need to take so many pictures. I will tell my friend to stay at the truck to make the online return.Diana N.
El cliente no dejó un comentario.Rose Z.
El cliente no dejó un comentario.Andrew S.
During Corona virus, it was a bit of a challenge to rent as we had to do a lot online and the process was not seamless. The clerk in the office was extremely helpful though. I wish I would have got her name so I could give her a positive shout out.Christy S.
$20 after hours drop off fee is ridiculousDaniel R.
Everything went well.Gary M.
El cliente no dejó un comentario.Duane B.
Person at desk was friendly and helpful.CRAIG M.
Stay open like your sign saysRandy H.
The 26' Uhaul was covered in snow before use which I had to clean off. We started with 1/2 tank which is harder to get back to 1/2 at the end of use. I had to stop at two gas stations to put gas in. The estimated gallons were way off. Other than that, the Uhaul served its purpose well.Joshuajohn E.
The self check-in app functioned terribly, it delayed pickup by nearly 30 minutes and ended up having to seek assistance from the on-site representative.William H.
The uhaul system was down so it took over an hour to checkout, not the ladies fault, but she had to write down my card information to try to run it through later. Also that night I parked the truck and trailer and when I came out the next morning, my truck was dead, truck is brand new, trailer had a short or something because it killed my truck battery. Had to get a jump from a stranger and now my service engine soon light it on, brand new truck needs to be serviced now.Tylerjames C.
Keep up the good workMarkallen J.
El cliente no dejó un comentario.Joseph J.
Per mile rates differed from the website to the actual amounts charged. Apparently there are weekday amounts and weekend amounts that were not advertised on the U haul website.Johnfrancis W.
El cliente no dejó un comentario.Robert G.
El cliente no dejó un comentario.Cheri L.
El cliente no dejó un comentario.Tiffany T.
El cliente no dejó un comentario.Tiffany T.
El cliente no dejó un comentario.Bill M.
El cliente no dejó un comentario.Philipedward H.
El cliente no dejó un comentario.James O.
Excellent job by the salesperson working during pick up. Very friendly and informative.David M.
Excellent customer service. I will definitely use this location going forward.Jennifer W.
El cliente no dejó un comentario.Gregory J.
Returned dolley on Jan 1st. They were closed for holiday. I was fined for illegal parking it in a parking space near entrance. I did this take pictures to verify return. And to hopefully have it on their security cams if they have them. Extra $25 because they had to move it.Joseph T.
Couldn't use your storage- affordability reason, thought this was U-Haul Center, I get one month free storage for renting a uhaul truck. Receptionist was nice. Disappointed, twice no medium boxesLINDA E. | Reservación
El cliente no dejó un comentario.Tina B.
The lady's there were very kind and respectful and helpful. You lady's rockTamai W.
El cliente no dejó un comentario.Bernard W.
Vanessa is a sweetheart and so very helpful! She's always the most knowledgeable! That girl deserves a raise or some paid time off for that baby! She's an amazing employee and a great asset to your company! Happy Holidays and thanks for everything Uhaul!Ebony B.
El cliente no dejó un comentario.Jeffery N.
El cliente no dejó un comentario.Jason G.
El cliente no dejó un comentario.Dirk C.
El cliente no dejó un comentario.Robert G.
Rented an appliance dolly, the wheel were extremely hard to turn. Appears the dolly needed maintenance to allow the wheels to turn more freely.GREG S.
really polite and easy to work withPatrick W.
Felicia was amazing!!!! Very helpful, and I loved the service at this location.Luis E.
Everything was fine. Friendly staffRonald R.
Check-in process is very slow and cumbersome. Was told I needed to have vehicle back by 4pm, due to it being leased out for pick-up at 4:30pm. U-Haul rep was calling me at 3:20pm asking where I was, and telling me I would be charged extra day if vehicle not back in a "few minutes". After explaining to her my conversation the prior day when picking vehicle up, she kept saying I may be charged. Poor customer service- they should have found me an alternative option the day I picked the vehicle up. Very disappointing.Daniel K.
Good jobLYLE W. | Reservación
Sorry I never end up getting the storage unit but the price and size was good.Darren Z. | Reservación
It is nice.THERESA C. | Reservación
Backwards way of doing paperworkJOE R. | Reservación
Nice facility very secure and cleanWALTER J. | Reservación
Very helpful, clean and in a good location. One of the big doors is broken but it was just a little inconvenient.MORGAN Y. | Overall Experience
Had the unit for over a year. When I didn't lock the unit up correctly they called me the day I had opened it. Always gave good advice and recommendations.BRENDA K. | Overall Experience
Service was excellent and I was greeted with a smile.ROBERT G. | First Impressions
Super clean facility, managed by a very capable, positive, and organized proprietor, who was helpful and efficient.GILLIAN B. | First Impressions
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