Customer Reviews for Smokey Point Mini Storage
(U-Haul Neighborhood Dealer)

33 reviews

3830 168th St NE   Arlington, WA 98223

(360) 435-2843

Location Hours

  • Monday - Friday:
    11 am - 12 pm / 1 pm - 5 pm
  • Saturday:
    11 am - 12 pm / 1 pm - 3 pm
  • Sunday:
    Closed

Services at this Location:

Contact Us

(360) 435-2843

3830 168th St NE
Arlington, WA 98223

Services at this Location:

Location Hours

  • Monday - Friday:
    11 am - 12 pm / 1 pm - 5 pm
  • Saturday:
    11 am - 12 pm / 1 pm - 3 pm
  • Sunday:
    Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

ARTEM R. 
Rating:
4.0

For one stick to the terms requested by the customer. I found out 2 days before my reservation that the vehicle wasn't available as requested, and I know now why. Even though I agreed to the new terms I didn't know if I could return the vehicle at the prescribed time. I felt obligated since the renter kept telling me the vehicle had to be back on time. I called the renter as soon as I knew I couldn't have the truck back in time. She asked me in an urgent way "when can i have it back" I said possibly a half hour and we left it at that. My friend and I worked quickly to accommodate the rental ladies request but again I called her to let her know I would be even later and that I was on my way. She said don't worry about it that she would be there till 4:30 and make sure I fill the tank. She put under a lot of stress all for being able to keep that particular vehicle at her lot. One of the worst u-haul experiences for the selfishness of the rental operator to keep this vehicle as her own.

Anthony S. 
Rating:
5.0

Customer service was amazing! She was such a sweetheart and really cared about the truck, inside and out! Definitely will be going back when I need to or recommending a friend to her.

Alyssa G. 
Rating:
5.0

No improvements necessary. Theresa was very helpful and friendle

ANTHONY A. 
Rating:
5.0

This was one of the best Uhaul experiences ever, thanks to the person at the pickup/drop-off location.

TYLER JON C. 
Rating:
5.0

Customer did not leave a comment.

Kathleen M. 
Rating:
5.0

Customer did not leave a comment.

Jennifer S. 
Rating:
5.0

Customer did not leave a comment.

JEREMY W. 
Rating:
5.0

Customer did not leave a comment.

Lisa R. 
Rating:
5.0

rep went above and beyond to help us get the equipment we needed.

HOWARD I. 
Rating:
4.0

Customer did not leave a comment.

MELINDA D. 
Rating:
5.0

Such a quick, efficient, and incredibly thorough checkout. I have never felt better about getting on the road feeling like everything was in order.

Joshua H. 
Rating:
5.0

Customer did not leave a comment.

Stephanie B. 
Rating:
5.0

Can't say enough awesome things about this place! Love, love, love it - the location, the storage units, & the manager. Theresa is absolutely the best, most helpful, compassionate, kind, "bend over backwards for you" person I've ever met. I love her dearly & would go somewhere else if she ever left. Thank you Theresa - your awesome!! Valerie Lowes

Valerie L. 
Rating:
5.0

Nothing the customer service was amazing!!!

Jacqueline L. 
Rating:
5.0

The lady, I think named Katherine, was great and went out of her way to be as helpful as possible. I was very happy with her costomer service. U-haul as a whole I very dissappointed with. I was suppose to pick up my truck at the beach avenue location in Marysville. U-haul sent me a message saying it would be there at 1030. When i arrived it was not there, the gentleman informed me this happens all the time, he seemed cool and it wasnt his fault. When I called u haul they told me that I was suppose to pick it up at an evergreen location even though I was looking at the message they sent saying it would be at beach ave. Will probably use a different company next time, or go through the same location because the lady was so accommodating which i really appreciated.

Brett G. 
Rating:
5.0

Customer did not leave a comment.

Scott J. 
Rating:
5.0

Theresa was a great help and her customer service was outstanding

Eric M. 
Rating:
4.0

I wish that I could have reserved at a closer location

Steve H. 
Rating:
4.0

Teresa was friendly and helpful.

Denise B. 
Rating:
4.0

Customer did not leave a comment.

Scott P. 
Rating:
5.0

Customer did not leave a comment.

Bonnie D. 
Rating:
5.0

Change nothing! Customer service was great!

Sheri M. 
Rating:
5.0

Theresa Williamson at this location was fantastic. Super helpful and walked me through everything patiently. I'd go back to her every time. Thanks U-haul.

Daniel E. 
Rating:
3.0

I had put in a request for a few items, furniture pads, a couple specific sized boxes, and a hand truck, plus 15 ft truck and a vehicle carrier, (I later cancelled the trailer), but if I hadn't would have had to get 15 FT Truck, and Trailer, and supplies, except,hand truck, we not there as order. Not very convenient .

Sandy A. 
Rating:
5.0

Thereasa was an absolute doll! She was so friendly, considerate and helpful.

Sandra R. 
Rating:
5.0

Customer did not leave a comment.

JIM H. 
Rating:
3.0

Mini storage personnel not computer literate. Location was great, and service wasOK.

Morris V. 
Rating:
3.0

Overcharged by huge amount :(

Lisa B. 
Rating:
3.0

Customer did not leave a comment.

Dee O. 
Rating:
5.0

Great people to deal with.

BOB S. 
Rating:
5.0

Great service from Smokey Point Mini Storage

BOB S. 
Rating:
3.0

Customer did not leave a comment.

WILFREDO F. 
No reviews have been submitted for this location.

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