Comentarios del cliente para Smoke Stop

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Smoke Stop

Grado total:

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Debra H. en

Grado:

El cliente no dejó un comentario.

Ronald B. en

Grado:

I have now been charged $14 for "SafeMove" and never chose it on EITHER rental. If I am not reimbursed I will be going to Social Media AND BBB with negative reviews.

Ronald B. en

Grado:

I am still waiting for a call back for the $14 safe move fee that I never meant to purchase. Facility is fine, professional and clean.

Ruth D. en

Grado:

El cliente no dejó un comentario.

Brenda B. en

Grado:

This guy was a complete jerk, keeping me waiting 10 minutes while he was on a personal cell phone call, then calling me 20 minutes after I left to insist I return to take the hand truck off and refold the furniture covers in front of him outside the store IN THE RAIN while he watched and counted. He told me he would charge me $50 per cover to unload and refold!! I told him both the covers and dollies were on the truck when I picked them up in Austin and he called me a liar. Like I would lie about that!!?? I ended up cold and soaking wet, refolding the covers and he went inside to stay dry and watch through the window. I wonder if he makes men do that. He shouldn't be allowed to interact with the public. I have been renting Uhaul trucks since college and I will NEVER go to this location again.

richard H. en

Grado:

This was a very frustrating experience. I didn't show up at the exact pickup time by the minute, therefore I was unable to pick up my reservation without a 45-minute delay and hold time with customer service, and at that point I spoke with several people who were all very rude and acting like I did something wrong. I was like 10 minutes late. So I got delayed close to an hour and was told it was my fault. That's ridiculous if I make a reservation for 9 and show up at 9:10 that's my prerogative. There was also a problem the door was open in the back end it was stuck because the latch got stuck at the top of the truck and I could not get the door closed. That helped me up another half hour and I hurt my back and got sweaty and screaming at the stupid thing. Moving is stressful enough as it is but the horrible service really made my day worse. So roughly two hours of b******* just screwing around with U-Haul. Did not get good service, couldn't get the stupid door closed, and I would appreciate some financial compensation in return. Thanks have a great day!

SHERRI A. en

Grado:

Location perfect...Truck perfect. My only problem was why should I have to load all the blankets, tollys etc???? Wasted an 1 off moving time...and I smashed my finger moving them WHEN THE TRUCK DOOR SLAMMED DOWN ON MY HAND....!!!!!!! Finally with blood all over my hand I had to tell him HE CAN CARRY THEM...................PISSED !!!! Still cannot move my hand. I have rented so many times and never had to move equipment. I am so upset.

Scott M. en

Grado:

Truck was supposed to be 15 foot but was given a 10 foot.

George W. en

Grado:

El cliente no dejó un comentario.

Laura V. en

Grado:

El cliente no dejó un comentario.

Curtiss W. en

Grado:

It is a smoke shop. I had to wait while smoking customers were deciding what cancerous agent they would buy.

Jason T. en

Grado:

El cliente no dejó un comentario.

Mark P. en

Grado:

The passenger side door of the15' truck we rented was difficult to close tightly. Not sure why or if this is common but door function should be added to the inspection checklist. Otherwise it was a good, clean vehical and served our purposes well.

zina S. en

Grado:

Keep up the good work.

Jackie P. en

Grado:

I was not given appropriate information for the lock box and then the woman rudely asked if I never got one or I lost it. I told her I never got one and she insisted I had (why ask if you're not going to believe me?!).

David M. en

Grado:

When I delivered the truck to the Morgantown smoke shop the man charged me over $7.00 for traveling too many miles. When I tried to explain about the poor service in Hamlin he cut me off with “that is not my problem”. I paid the $7.00 but will hesitate to use U-HAUL again.

Andrew K. en

Grado:

El cliente no dejó un comentario.

KEIKO N. en

Grado:

El cliente no dejó un comentario.

Kenneth D. en

Grado:

El cliente no dejó un comentario.

Matthew S. en

Grado:

El cliente no dejó un comentario.

Bernard S. en

Grado:

Everything really went well.

Ronald D. en

Grado:

They just weren’t very friendly or accommodating to my needs. Made me feel like a bother to them

George T. en

Grado:

None

Steven J. en

Grado:

I had to call and get help from the regional manager. He was extremely helpful. I would not recommend the Smoke Stop to anyone needing a UHaul. Thy have no customer service skills whatsoever!

Harold P. en

Grado:

I had an appliance dolly reserved and my confirmation email said it and my truck were reserved and guaranteed. I went to pick them up and was told the did not have the appliance dolly and could do nothing to fix it. He offered me a regular dolly, which I already had or a rolling cart which is no good for stairs. As a result the fridge I had slipped off the cart and was damaged. Next time if they do not have a product it should not be listed in their system as having it.

Andrew B. en

Grado:

El cliente no dejó un comentario.

BRENDA S. en

Grado:

El cliente no dejó un comentario.

Roger Y. en

Grado:

A more complete explanation of all the individual charges.

Carl S. en

Grado:

El cliente no dejó un comentario.

Martin M. en

Grado:

El cliente no dejó un comentario.

Jennifer R. en

Grado:

El cliente no dejó un comentario.