Customer Reviews for Smithfield Storage
(U-Haul Neighborhood Dealer)

168 reviews

1343 W Market St   Smithfield, NC 27577

(919) 300-5434

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(919) 300-5434

1343 W Market St
Smithfield, NC 27577

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Rick Adams 
Rating:
5.0

Customer did not leave a comment.

Gary Boyd 
Rating:
5.0

Friendly staff. They quickly repaired flat tire on trailer. Easy process. Well done.

Ruben Leon 
Rating:
5.0

Customer did not leave a comment.

CAROL RICHARDSON 
Rating:
5.0

Customer did not leave a comment.

Ronald Williams 
Rating:
5.0

I requested a 20ft but got a 15. I did not have time to change or i would miss the move. My last rental I was called from dispatch this time no call.

CHESTER SANDERS 
Rating:
5.0

Charlie is an AWESOME manager...very accommodating.

Gary Boyd 
Rating:
5.0

I would highly recommend this place to anyone.

deb andersen 
Rating:
5.0

Customer did not leave a comment.

Treva McClamb 
Rating:
5.0

Charlie Peele was great. Good communication and very professional. I will work with him again if I ever need a truck in the future!

Michael Stott 
Rating:
5.0

Nothing thank you Mr. Charlie

Debroah Sanders 
Rating:
5.0

Great service and Friendly Staff

HINSON'S PRINTING 
Rating:
5.0

Customer did not leave a comment.

April Penner 
Rating:
3.0

Not over charging & trying to convince to drop off where you don’t want

Bonnie Zimmerman 
Rating:
4.0

Drop off was a little agitating stated the rep would check in the U-Haul for a few of 20 more dollars when noone was there .I tried to check it in my self but got stuck at sending the pictures, there should not be a fee just to check in when it's not after hours I returned my U-Haul at 3:30 pm on the same day.

Louvenia Mclean 
Rating:
5.0

Great customer service and good people !

Andrew Wagner 
Rating:
5.0

No need to improve, staff was great and really meet customer needs.

Daniel Ramsey 
Rating:
5.0

Customer did not leave a comment.

Robert Horger 
Rating:
5.0

Customer did not leave a comment.

Quincy Stephens 
Rating:
5.0

Everything was great Very clean truck Great customer service from Charlie We (Cracker Barrel) will be back Thank you…

Cracker Barrel 
Rating:
5.0

Customer did not leave a comment.

Johnny Howell 
Rating:
5.0

Great Location. Great Service!

Kevin Langolf 
Rating:
5.0

Customer did not leave a comment.

Michael Rayner 
Rating:
5.0

Unlike the pickup location this place was really nice and helpful. Charles would be a nice addition to your corporate operation as an instructor in customer service. I worked in customer service for 54 years and know what it takes tom retain customers.

geary perry 
Rating:
4.0

Customer did not leave a comment.

Michael Rayner 
Rating:
5.0

This was the third location that I had to visit to drop off the trailer. Two other locations were at capacity and could not accept the return. A location 1 mile from my home would not display as an option when I rented the trailer.

RENALDO LOVISA 
Rating:
5.0

A bit pricey but van was in excellent condition & check in/out was super easy

MITZI GREEN 
Rating:
5.0

Try their service

Gregory Kirwan 
Rating:
4.0

The app and website were down the morning of our pickup, causing a 1-hour delay. In addition, the rental truck indicated low tire pressure at two of the wheels, and the wiper blade on the driver's side wouldn’t clear during inclement weather. With that said, we were relieved to find a rental vehicle that fit our requirements, as many rental companies didn’t have anything available. The vehicle was clean and easy to drive once we overcame the app/website issues and could access the key.

Terry Vaughan 
Rating:
3.0

Was offered a rundown trailer with worn tires. But they did exchange it for a much better quality trailer when this was pointed out.

LYNETTE Heaton 
Rating:
5.0

Excellent Service!!

Kevin Langolf 
Rating:
5.0

Charlie was extremely helpful. So kind. Rare find!! Patience with me to understand. I'm elderly, he took care of my needs, professional and respectful. "Thank You" Mr Charlie! Have a healthy and long life! Smile!

Sharon Hangegard 
Rating:
1.0

Need some one on hand.

debra bumgardner 
Rating:
5.0

Absolutely the best location in Selma / Smithfield to rent from! Charlie makes the process simple! I could not recommend a better location to do business with.

Kevin Langolf 
Rating:
5.0

Customer did not leave a comment.

Rebekah Tillery 
Rating:
5.0

Great customer service! The gentleman who helped me was excellent.

Elijah Stroud 
Rating:
5.0

nothing to improve

Zedda George 
Rating:
3.0

The location was easy to access, but I had estimated over 100 miles, which I was charged for, and when returned, was not even close to the estimated mileage, but charged the entire amount of the hood amount.

DONALD WOOLSEY 
Rating:
4.0

Great customer service the van i rented was newest model and it made my move a breeze I would definitely recommend a friend and also retirn

Liesha Quinones 
Rating:
5.0

Customer did not leave a comment.

Robert Cullifer Jr 
Rating:
5.0

Very old trailer. Rust on the bottom of the door and it leaked. The location and staff are excellent to do business with.

Kevin Langolf 
Rating:
5.0

Great location to rent from! Management is top notch!

Kevin Langolf 
Rating:
5.0

The service was awesome

candice johnson 
Rating:
5.0

Customer did not leave a comment.

MURRAY GERALD 
Rating:
5.0

Mr. Charlie is the best! He went above and behind to help us when we really needed the help. U-haul is very lucky to have an employee like him and I hope it's known by customer service management. Thanks again Mr. Charlie!

Larry Chamberlain 
Rating:
5.0

Customer did not leave a comment.

Dexter Darden 
Rating:
5.0

Customer did not leave a comment.

Greg Evans 
Rating:
5.0

Customer did not leave a comment.

Loleta Eason 
Rating:
2.0

Unloading the trailers were very difficult. We were advised to just drop and go. It took two of us to drop the trailer and then we found out we were supposed to check in from the website. That was very confusing.

Lacey Binney 
Rating:
5.0

Charlie was great and fast to get the rental processed for me. A friendly and wonderful customer service. I would highly recommend the place for your rental needs!

r varatharaju 
Rating:
5.0

Customer did not leave a comment.

David Dickens 
Rating:
3.0

I needed assistance picking up my rental. Lights were on at the office but door was locked with a note indicating they were away from the office at the moment. After 2 hours things hadn't changed. I called and left a msg. Never received a call back. In their defence a part of the problem is simply the difficulty of navigating the u haul website. The van itself was quite clean and ran well.

Kenneth Baum 
Rating:
5.0

Customer did not leave a comment.

Susan Dunn 
Rating:
5.0

Great prices, very courteous Customer service. Would highly recommend this particular location.

Michael Miller 
Rating:
5.0

Customer did not leave a comment.

Isis Rodríguez 
Rating:
5.0

Please provide your neighborhood dealers with more equipment to rent. It is difficult to get trailers to rent in Smithfield NC.

Kevin Langolf 
Rating:
5.0

Customer did not leave a comment.

Dalton Wilson 
Rating:
5.0

Charley was more than helpful with questions regarding pricing, length of use and mileage. Couldn't have made the move without him. Thank you, Charley!

Sharon Hodges 
Rating:
5.0

Charlie at Smithfield Storage is absolutely the most professional and helpful U-Haul dealer we have ever dealt with. My only complaint is that U-Haul doesn’t keep him supplied with enough equipment to rent.

Kevin Langolf 
Rating:
5.0

Very courteous, and efficient!

James Sitison 
Rating:
5.0

Service was perfect! The rental was an urgent need, and the company booked the rental quickly to help me. Customer service manager (Chris) was very helpful and courteous. Wonderful experience!

JoAnne Swartz 
Rating:
5.0

Customer did not leave a comment.

Evangela Oates 
Rating:
5.0

The people and location was good but the location was changed which made it much more inconvenient to pick up the trailer I did not like the way that was handled

Douglas Wiseman 
Rating:
5.0

Customer did not leave a comment.

Susan Ripley 
Rating:
5.0

Guy who attended me was super helpful

Chris Orellana 
Rating:
5.0

The entire process was so convenient! Robert was fast with getting me into the uhaul! Service was excellent! I’ll be back soon!

Shameka McClain 
Rating:
5.0

self check in on phone a little confusing. not a negative reflection on this location- the site could improve by being easier to use

ANN TAHIR 
Rating:
1.0

Clearer pick up instructions

Kierra McPherson 
Rating:
5.0

Tires were out of balance or wheel bearings were going out on the trailer. That was the worst towing trailer that I had rented by far. The trailer definitely needs to go to a maintenance facility for a full check up.

Bradley Brockman 
Rating:
5.0

N/A Awesome service

Jacob Goldbaugh 
Rating:
5.0

Customer did not leave a comment.

Emma Young 
Rating:
5.0

It stated open but a note on the door stating out of the office do we left the copy of the contract and key in the orange box

Robert Crowell 
Rating:
4.0

Customer did not leave a comment.

india worthington 
Rating:
5.0

Customer did not leave a comment.

Christopher Barnes 
Rating:
5.0

Very easy process and friendly staff! Overall good experience.

Bill Perkins 
Rating:
5.0

Customer did not leave a comment.

Catherine Cassidy 
Rating:
5.0

Customer did not leave a comment.

Tanya Berry 
Rating:
5.0

Terrible experience. Once I had the truck at the house, I saw the front driver side tire was low. I put MY tire gauge on it, 42lbs psi, supposed to be 80 psi, now I have to check the other 5 tires, passenger rear was 53 and 62 psi, driver side had a leaking valve stem on one, the other was bald, the tread was well below the tread indicator line, called roadside service and delayed departure waiting for them to arrive and place a new tire on the truck. The 2 of them were very helpful, they aired up the other tires to proper psi. 5 of 6 tires on this truck were well below operating psi. This truck was not safe to be on the road and NEVER should have been rented out, clearly NO safety inspection had been done on this vehicle in some time, as the baldness of the tire did not just happen. This tire had been long overdue for replacement. The lock Uhaul sells with their moving supplies at the storage facility did not fit the locking latch for the door. Found that out as I was preparing to pull out of the driveway. Luckily the neighbor across the street had one he gave me. On the highway at 60 mph, the fan belt squeals, meaning the belt is loose and approaching it’s breaking point, so I drove 4 hours worrying about a belt that might break in the middle of nowhere. This truck was NOT road safe and NEVER should have been rented out. If I didn’t check the tire pressure, multiple tires could have blown due to the weight of items I was transporting. I could have been killed as well as others on the highway. This Uhaul experience was awful and stressful. I will never use Uhaul again. I’m considering getting an attorney and taking legal action against Uhaul.

Scott Scipione 
Rating:
5.0

Mr Charlie went above excellent for the rental …I would recommend his services to everyone.. Thank you

TERRI JOHNSON 
Rating:
5.0

Customer did not leave a comment.

Michael Heagerty 
Rating:
5.0

Thank you Charlie for helping me choose the right Equiptment for my move.

ROBERT STAFFORD 
Rating:
5.0

Customer did not leave a comment.

Lavonda Crocker 
Rating:
5.0

Customer did not leave a comment.

WANDETTA VELASCO 
Rating:
5.0

Customer did not leave a comment.

Roger Willard 
Rating:
5.0

Customer did not leave a comment.

Steven Key 
Rating:
5.0

Customer did not leave a comment.

Karen Inscore 
Rating:
5.0

I was very pleased with Charlie his customer service is excellent. He goes above board in helping his customers. I would recommend this U Haul location to everyone

CAROLYN CORE 
Rating:
5.0

Customer did not leave a comment.

Megan Theall 
Rating:
5.0

Customer did not leave a comment.

MICHAEL SEXTON 
Rating:
5.0

Customer did not leave a comment.

mary weck 
Rating:
3.0

Customer did not leave a comment.

Don Hicks 
Rating:
1.0

My truck was not available when I had reserved it. It was supposed to be there at 9am and didn't end up showing up until 3pm. I had to go to another location 45 minutes away to get another truck and had to re schedule my movers ( I had to pay a cancelation fee as well as their hourly due to this missing truck). When I turned my truck in the lady was unpleasant- hanging up on me and charging me for the gas that I had filled to the proper line and charging me for miles that I went over when it was supposed to be unlimited miles. This experience turned an already stressful situation into an even more unpleasant and stress inducing endeavor. I don't think I'll use uhaul again because of all of this bs.

Katelynn Conway 
Rating:
5.0

Customer did not leave a comment.

Adrian ONeal 
Rating:
5.0

Nothing everything is made clear what to do

Vincent Montgomery 
Rating:
5.0

Customer did not leave a comment.

Joseph Whichard 
Rating:
5.0

Charlie made the process so easy and fast! Very professional and helpful. I will definitely be back to that location to rent again!

Melvin Wilkins 
Rating:
5.0

Customer did not leave a comment.

Itzel Morales 
Rating:
5.0

Customer did not leave a comment.

David Atkins 
Rating:
5.0

Customer did not leave a comment.

Tanya Berry 
Rating:
5.0

Customer did not leave a comment.

Cassandra Marotta 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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