I was very pleased with Charlie his customer service is excellent. He goes above board in helping his customers. I would recommend this U Haul location to everyone
CAROLYN C.
Customer Reviews for Smithfield Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My truck was not available when I had reserved it. It was supposed to be there at 9am and didn't end up showing up until 3pm. I had to go to another location 45 minutes away to get another truck and had to re schedule my movers ( I had to pay a cancelation fee as well as their hourly due to this missing truck). When I turned my truck in the lady was unpleasant- hanging up on me and charging me for the gas that I had filled to the proper line and charging me for miles that I went over when it was supposed to be unlimited miles. This experience turned an already stressful situation into an even more unpleasant and stress inducing endeavor. I don't think I'll use uhaul again because of all of this bs.
Katelynn C.Nothing everything is made clear what to do
Vincent M.Charlie made the process so easy and fast! Very professional and helpful. I will definitely be back to that location to rent again!
Melvin W.Charlie is always cordial, pleasant and accomodating!
Deatha K.this was not my original location. I reserved this trailer two weeks in advance for a location a mile from my work so I can pick it up on the way home. That location called me a few hours in advance to tell me they did not have the trailer. So rather than taking the time to get the trailer from Smithfield and bring it to where it was supposed to be it was left up for me to make the call to the service center to find one myself and drive out of my way to pick it up. I have no problem with the customer service from the location in Smithfield that I picked it up at; he was kind, professional, and exceptional. However there is no excuse for me to have to correct the mistake from the Clayton dispatch. None!
tim B.Service was great ! Definitely would recommend !
John W.100% satisfied wouldn't change a thing ...James was who helped me with getting the van he was very professional and very helpful ...
Betty S.Liked that they hooked up the trailer for me.
Donnie Y.Wonderful and easy experience at this location! We are renting a storage unit for several months there and also truck rental. Working with Charlie at this site has been a seamless and pleasant experience!! Charlie is definitely focused and delivered customer satisfaction!! Thank you!!
Billy W.The manager was very professional and helpful.
earl M.Very considerate and friendly staff. A great place to do business!
Terry B.Everything was perfect!
shaun W.Best place to rent in town!
GEORGE M.Charlie is always pleasant and professional. Vehicles are always clean. No problems. Charlie deserves a raise. Great customer service!
Deatha K.The man was so nice to help me remove the equipment from my car, I wouldn't be able to do it myself. Very convenient drop off location.
Paula C.Charlie is pleasant, cordial, down to earth and professional. Great customer service!
Deatha K.Nothing it was great
HURL T.Charley is an excellent representative who is easy to deal with and ensures everything is correct.
Peter M.The guy who helped us was very friendly, easy to work with, and professional. I would definitely recommend using this location.
Peter M.Lower the prices a tad. 1.19 per mile is ridiculous.
Trace J.Very helpful with everything I needed and a wonderful place to do business with. Will be renting from this location next time!
SAMMIE B.Charlie was the station manager for the U-Haul site at 1343 W. Market Street in Smithfield where I picked up my van. He let me park my vehicle in the middle to enhance the camera view and offered me a mask. His approach to customer service was the best I have ever seen. I have told both of my neighbors about the experience and will definitely be using equipment at his site again very soon. I think Charlie should be the manager trainer for all the other managers who work at your company. I have used U-Haul equipment for most of my life (30 years military service) and this was by far the best experience that I've ever had.
GREG G.Nothing but praise for Charlie Peele and the facility/rental options! I needed a van-type vehicle, and he had it. Could not have been more pleased. Highly recommended!!
Thomas L.Glad that U-Haul website finally recognized this location. Very convenient for the area.
Richard B.Great guy excellent service.
Randy G.Improve mobile pick up process and mobile customer service.
LeShundra M.Excellent Service!
hosea B.When I opened the truck it smelled of cigarettes. This was the only cleaning issue I had. For that reason I had to select “noâ€. For a non-smoker this made being in the truck difficult. Other than that all was fine. The lot was well let when I returned the truck last night.
JACK T.Excellent service, he was very very nice and thoughtful. Also very helpful, knowledgeable and professional. Thanks
lina A.Once selecting a location, you should not chose ones that don't open at selected time. For example: wanted to pick up at 8 at location that is open at 5am, since uhaul size wasn't available, we were moved to a different location that didn't open until 9.
Jeremy B.I cant believe that Walter called me and was very unprofessional and demanding his truck and trailer be dropped off back at his location 2 hours from me. I would like to have his area manager contact me ASAP.
Chris B.You have been a lifesaver...and I dont need to move alot but when I do I always choose the best. Uhaul
MICHAEL B.This was the 3rd place I had to go to to get a trailer that was supposedly garuanteed to me at the first place and to make things worse I had to take a much smaller trailer than what i had ordered. which made for an extra trip to get everything there 2 hours each way .Very disappointed with uhaul once again
Michael P.Owner of this site was very friendly. This was a very good site to rent from. I will definitely rent from this site again. I didn't have any problems at all.
YVETTE D.The manager is very nice and professional. I will be a return customer for sure. I highly recommend this location for your moving needs.
Jeannine P.Very professional; excellent customer service!!! Will come again and refer others. Thank you for the positive experience.
Marlene A.Employee who helped me was great!
David F.