El cliente no dejó un comentario.
MURRAY G.
Customer Reviews for Smithfield Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos
Mr. Charlie is the best! He went above and behind to help us when we really needed the help. U-haul is very lucky to have an employee like him and I hope it's known by customer service management. Thanks again Mr. Charlie!
Larry C.Unloading the trailers were very difficult. We were advised to just drop and go. It took two of us to drop the trailer and then we found out we were supposed to check in from the website. That was very confusing.
Lacey B.Charlie was great and fast to get the rental processed for me. A friendly and wonderful customer service. I would highly recommend the place for your rental needs!
r V.I needed assistance picking up my rental. Lights were on at the office but door was locked with a note indicating they were away from the office at the moment. After 2 hours things hadn't changed. I called and left a msg. Never received a call back. In their defence a part of the problem is simply the difficulty of navigating the u haul website. The van itself was quite clean and ran well.
Kenneth B.Great prices, very courteous Customer service. Would highly recommend this particular location.
Michael M.Please provide your neighborhood dealers with more equipment to rent. It is difficult to get trailers to rent in Smithfield NC.
Kevin L.Charley was more than helpful with questions regarding pricing, length of use and mileage. Couldn't have made the move without him. Thank you, Charley!
Sharon H.Charlie at Smithfield Storage is absolutely the most professional and helpful U-Haul dealer we have ever dealt with. My only complaint is that U-Haul doesn't keep him supplied with enough equipment to rent.
Kevin L.Very courteous, and efficient!
James S.Service was perfect! The rental was an urgent need, and the company booked the rental quickly to help me. Customer service manager (Chris) was very helpful and courteous. Wonderful experience!
JoAnne S.The people and location was good but the location was changed which made it much more inconvenient to pick up the trailer I did not like the way that was handled
Douglas W.Guy who attended me was super helpful
Chris O.The entire process was so convenient! Robert was fast with getting me into the uhaul! Service was excellent! I'll be back soon!
Shameka M.self check in on phone a little confusing. not a negative reflection on this location- the site could improve by being easier to use
ANN T.Clearer pick up instructions
Kierra M.Tires were out of balance or wheel bearings were going out on the trailer. That was the worst towing trailer that I had rented by far. The trailer definitely needs to go to a maintenance facility for a full check up.
Bradley B.N/A Awesome service
Jacob G.It stated open but a note on the door stating out of the office do we left the copy of the contract and key in the orange box
Robert C.Very easy process and friendly staff! Overall good experience.
Bill P.Terrible experience. Once I had the truck at the house, I saw the front driver side tire was low. I put MY tire gauge on it, 42lbs psi, supposed to be 80 psi, now I have to check the other 5 tires, passenger rear was 53 and 62 psi, driver side had a leaking valve stem on one, the other was bald, the tread was well below the tread indicator line, called roadside service and delayed departure waiting for them to arrive and place a new tire on the truck. The 2 of them were very helpful, they aired up the other tires to proper psi. 5 of 6 tires on this truck were well below operating psi. This truck was not safe to be on the road and NEVER should have been rented out, clearly NO safety inspection had been done on this vehicle in some time, as the baldness of the tire did not just happen. This tire had been long overdue for replacement. The lock Uhaul sells with their moving supplies at the storage facility did not fit the locking latch for the door. Found that out as I was preparing to pull out of the driveway. Luckily the neighbor across the street had one he gave me. On the highway at 60 mph, the fan belt squeals, meaning the belt is loose and approaching it's breaking point, so I drove 4 hours worrying about a belt that might break in the middle of nowhere. This truck was NOT road safe and NEVER should have been rented out. If I didn't check the tire pressure, multiple tires could have blown due to the weight of items I was transporting. I could have been killed as well as others on the highway. This Uhaul experience was awful and stressful. I will never use Uhaul again. I'm considering getting an attorney and taking legal action against Uhaul.
Scott S.Mr Charlie went above excellent for the rental …I would recommend his services to everyone.. Thank you
TERRI J.Thank you Charlie for helping me choose the right Equiptment for my move.
ROBERT S.I was very pleased with Charlie his customer service is excellent. He goes above board in helping his customers. I would recommend this U Haul location to everyone
CAROLYN C.My truck was not available when I had reserved it. It was supposed to be there at 9am and didn't end up showing up until 3pm. I had to go to another location 45 minutes away to get another truck and had to re schedule my movers ( I had to pay a cancelation fee as well as their hourly due to this missing truck). When I turned my truck in the lady was unpleasant- hanging up on me and charging me for the gas that I had filled to the proper line and charging me for miles that I went over when it was supposed to be unlimited miles. This experience turned an already stressful situation into an even more unpleasant and stress inducing endeavor. I don't think I'll use uhaul again because of all of this bs.
Katelynn C.Nothing everything is made clear what to do
Vincent M.Charlie made the process so easy and fast! Very professional and helpful. I will definitely be back to that location to rent again!
Melvin W.Charlie is always cordial, pleasant and accomodating!
Deatha K.this was not my original location. I reserved this trailer two weeks in advance for a location a mile from my work so I can pick it up on the way home. That location called me a few hours in advance to tell me they did not have the trailer. So rather than taking the time to get the trailer from Smithfield and bring it to where it was supposed to be it was left up for me to make the call to the service center to find one myself and drive out of my way to pick it up. I have no problem with the customer service from the location in Smithfield that I picked it up at; he was kind, professional, and exceptional. However there is no excuse for me to have to correct the mistake from the Clayton dispatch. None!
tim B.Service was great ! Definitely would recommend !
John W.100% satisfied wouldn't change a thing ...James was who helped me with getting the van he was very professional and very helpful ...
Betty S.Liked that they hooked up the trailer for me.
Donnie Y.Wonderful and easy experience at this location! We are renting a storage unit for several months there and also truck rental. Working with Charlie at this site has been a seamless and pleasant experience!! Charlie is definitely focused and delivered customer satisfaction!! Thank you!!
Billy W.The manager was very professional and helpful.
earl M.Very considerate and friendly staff. A great place to do business!
Terry B.Everything was perfect!
shaun W.Best place to rent in town!
GEORGE M.Charlie is always pleasant and professional. Vehicles are always clean. No problems. Charlie deserves a raise. Great customer service!
Deatha K.The man was so nice to help me remove the equipment from my car, I wouldn't be able to do it myself. Very convenient drop off location.
Paula C.Charlie is pleasant, cordial, down to earth and professional. Great customer service!
Deatha K.Nothing it was great
HURL T.Charley is an excellent representative who is easy to deal with and ensures everything is correct.
Peter M.The guy who helped us was very friendly, easy to work with, and professional. I would definitely recommend using this location.
Peter M.Lower the prices a tad. 1.19 per mile is ridiculous.
Trace J.Very helpful with everything I needed and a wonderful place to do business with. Will be renting from this location next time!
SAMMIE B.Charlie was the station manager for the U-Haul site at 1343 W. Market Street in Smithfield where I picked up my van. He let me park my vehicle in the middle to enhance the camera view and offered me a mask. His approach to customer service was the best I have ever seen. I have told both of my neighbors about the experience and will definitely be using equipment at his site again very soon. I think Charlie should be the manager trainer for all the other managers who work at your company. I have used U-Haul equipment for most of my life (30 years military service) and this was by far the best experience that I've ever had.
GREG G.Nothing but praise for Charlie Peele and the facility/rental options! I needed a van-type vehicle, and he had it. Could not have been more pleased. Highly recommended!!
Thomas L.Glad that U-Haul website finally recognized this location. Very convenient for the area.
Richard B.