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mark M.
Customer Reviews for SMC Sales & Services
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything was great
Ron E.I don't think there is any way to improve the service at this location!
Robert Q.very accommodating. very friendly place all around
Mike B.None needed
TODD W.THESE FOLKS ARE GREAT. WITH PEOPLE LIKE THIS, CORPORATE SUITS CAN HAVE IT EASY. RECOGNIZE; THESE PEOPLE ARE MAKING YOU MONEY. BY THE WAY, THE TRUCK RAN GREAT.
mitch B.Very friendly and easy to work with
Michael K.100% recommend. Very friendly and most helpful with my physical limitations.
DONNA G.Great customer services!!! I will come back to rent for sure
barbara M.Shawn provides outstanding customer service.
John L.Very nice and helpful people at the pick up location in Hemphill Tx
JOHN D.The service was amazing overall. Every person I dealt with was professional and courteous.
Yvonne B.Nothing everything was excellent
joann M.Make the trailers with a taller roof .at least 6'
Dwain P.This the best Uhaul dealership I have even used. They go out of their way to help you. Very clean trailers.
juanita R.Great service
David P.I had a WONDERFUL experience! I truly couldn't have asked for anything more. The service was excellent and uncommon these days. Thanks for everything! Would highly recommend and will rent again from this location.
janet R.Great staff
Klaus G.No improvements needed
Bailey B.Great guy, easy to deal with and very helpful!
Klaus G.Great location, excellent customer service.
Karan O.Great people, great service and product
Charles R.She above and beyond to help me and my family
sharon W.Very displeased,! Reserved two weeks prior. Told day before no truck! WE had to drive one and half hours to and back to pick up truck! This cost because movers came at 10a. I had to pay twice the amount I planned since they stayed. We were driving 4 hours to destination hoping to get there before dark. We didn't leave until after dark. Getting to destination after 1:30a. I am very upset, Especially since I reserved another truck following Saturday. Guess what, did not have truck we needed. Do you have personnel to transport needed trucks to the U-Haul where needed. It would have been nice.
stephen P.right on highway, easy to drop off, done quickly
LaVita V.I had to drive 35 miles to drop off the vehicle rather then one a mile from my final destination.
James B.Great Service! Thank you!!
Mark H.Melinda was friendly, funny and professional. Highly recommend using this location.
Steven B.Uhaul was so wrong to assign that location... it was most unconvient.. I had to drive back to Texas while my destination was Louisiana.
gynn A.The man was very helpful answered all my questions
ROBERT THOMAS S.Very friendly and professional. Easy process for picking up and return. Highly recommend this location.
Dianna M.Even more polite and professional.
Patrick E.Great customer experience here.
Chris S.Bigger parking lot
Janice G.Very friendly. Directed me to parking spot easily and disconnected trailer.
GLENN B.Gas prices are high. Returned truck early and with extra gas. Would have great to have been a small discount to accommodate that. Service managers in both locations were great!
LISA JANEL B.It's a parking lot on the side of the road.
MICHAEL W.Sean and Melinda were outstanding, efficient, knowledgeable, and friendly. Don't know how you can improve on that.
Glen P.Nothing that gentleman was very polite and courteous and respectful. Helped me with everything and answered all my questions because I was new at renting a uhaul
amber G.I have come here for shipping, this is the first time i return a rental. The people here are always courteous and helpful.
LAURA M.Ordered a 20 foot truck. It had not been returned yet. Settled for a 15 foot. Luckily I was able to make it work as I was in a timeline. Not the businesses fault. Also the return address is not correct.
Jeffrey M.It was after hours when I returned my truck rental. I had no interaction with anyone there.
valarie S.This center was great! But our reservation at 8am for pick-up in Lufkin was not there….this caused us over 40 miles (80 round-trip) out of our way and caused more expense in delaying people to help us. U-Haul online needs to NOT schedule a pick-up if it's not truly a reservation.
Clyde L.The owner was very kind & helpful. Made check in / return quite easy.
Jacob W.Great place nice guy.
Shawn B.Nothing. The folks were ready to help with my needs.
peter M.This man is very knowledgeable and very helpful and nice
BW S.